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The Dorchester

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53 Park Lane | Mayfair, London W1K 1QA, England
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The Dorchester
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Ranked #44 of 1,062 Hotels in London
A recent review
3 of 5 stars reviewed 2 days ago
Nautica49 Sevenoaks, United Kingdom
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1,004 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sevenoaks, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We have been visiting the Dorchester for years, but something is happening and it's not good. The staff on the reception and concierge/doormen are good, but what is going on with the waiting staff? Either in the Grill (which although prettier since refurbishment has been disappointing food wise), the cocktail area at the end of the promenade has strange service,... More 

Was this review helpful? Yes 1
Bedford, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I was fortunate enough to stay the night here and experience dinner at Alan Ducasse's fabulous restaurant. My husband and I arrived at gone 3pm, when our room should have been ready. It wasn't - so we had a bottle of champgne given to us on the house. That was nice, but we wanted to go to our room. So... More 

Was this review helpful? Yes 1
Roland_Fasel, Manager at The Dorchester, responded to this review

Dear Gemma Garner, Thank you for your kinds words about your recent stay at The Dorchester. It gives me great pleasure to read that you appreciated the exquisite service, décor and food and rest assured that your feedback regarding all aspects of your stay including the suite is highly valued and appreciated. I look forward to welcoming you back to... More 

Dundee, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Bang in the middle of London so parking is terrible, but shopping and access to the City is terrific. Check-in and out were great and very fast. The concierge and door staff are very helpful. They look a little stand-off-ish but they're not. The restaurants are all first class and very pricey. It's a little bit of a maze to... More 

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Roland_Fasel, Manager at The Dorchester, responded to this review

Dear Eurotraveller773, Thank you for taking the time to review your recent stay at The Dorchester. Your feedback is highly valued and appreciated as it is the best way for us to constantly improve our standards. I am pleased to read that you enjoyed our professional service, excellent restaurants as well as our Mayfair location and accessibility to a wonderful... More 

Stamford, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We were fortunate enough to stay at The Dorchester recently, and what a pleasant surprise! Everyone was very friendly (particularly the house keeper), the food was fantastic (the polenta dish was lovely) the flowers were really impressive, and the (refurbished) room was tastefully done - nice toiletries and tasty fresh fruit. We had breakfast in the grill - although on... More 

Was this review helpful? Yes
Roland_Fasel, Manager at The Dorchester, responded to this review

Dear PTFE, Thank you for taking the time to review your recent stay at The Dorchester. Your feedback is highly valued and appreciated and it will give me great pleasure to share it with the team. I am delighted to read that you appreciated the new décor of our refurbished suites and I look forward to welcoming you back to... More 

Palm Beach, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Layers of luxury and details from rich fabrics and fine porcelain. Located next to gorgeous Hyde park, this hotel is the epitome of elegance and class. Steps from the fine shops of Mayfair and walking distance from the tube, we explored the city and retreated back to our palatial room fit for royalty. The decor of The Grill is stunning... More 

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Roland_Fasel, Manager at The Dorchester, responded to this review

Dear Jason T, Thank you for taking the time to review your recent stay at The Dorchester. I am delighted to read that you enjoyed the superb location next to Hyde Park and Mayfair and that you had the opportunity to experience the newly refurbished grill restaurant and afternoon tea in The Promenade. It gives me great pleasure to read... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I enjoyed our stay at The Dorchester and the breakfast was excellent The staff were friendly & welcoming they were also very helpful. The superb flower arrangements were stunning Looking forward to our next stay soon we hope Thank you

Was this review helpful? Yes 1
Roland_Fasel, Manager at The Dorchester, responded to this review

Dear AndynMalc, Thank you for reviewing your recent stay at The Dorchester; it gives me great pleasure to read that you had an excellent stay and that you particularly appreciated the floral arrangements by our designer florist Phillip Hammond. I look forward to welcoming you back to The Dorchester very soon. Kind regards, Roland Fasel, General Manager & Regional Director... More 

Jersey, United Kingdom
Top Contributor
163 reviews 163 reviews
47 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Of course I love the hotel ....but a warning shot , attended a dinner for an awards evening and found it chaotic , crowded , poor service , terrible average food with just dire studgy lamb ...will not return for such an evening again ....

Was this review helpful? Yes 1
Roland_Fasel, General Manager at The Dorchester, responded to this review

Dear Bertie W, Thank you for taking the time to review your recent visit to The Dorchester for a function in The Ballroom. I am very disappointed to read about your experience which does not live up to our usual high standards and I would appreciate the opportunity to discuss this further if you would like to make contact with... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Dorchester this past weekend for the first time. I have stayed in various hotels throughout London, but there is a reason the Dorchester is, well, the Dorchester. It is synonymous with luxury, white-glove service, a superb location and extravagant rooms-- all for good reasons. Although I was only there for two nights and didn't get to... More 

Was this review helpful? Yes 2
Roland_Fasel, General Manager at The Dorchester, responded to this review

Dear bleuette623, Thank you for taking the time to review your recent stay at The Dorchester, it gives me great pleasure to read your feedback and especially for highlighting Natalia and the exceptional service you received. I look forward to welcoming you back to The Dorchester when I hope you will have the opportunity to try all the wonderful amenities... More 

Chester, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked afternoon tea on the Balcony at the Dorchester for our Wedding Anniversary. I have to say it was simply fantastic. Vintage Champagne on arrival, Silver Service from our personal waiter, fabulous sandwiches prepared by the chef, beautiful cakes & scones. All in all a really great experience. Nothing was to much trouble, plenty of food as well. We've... More 

Was this review helpful? Yes 3
Roland_Fasel, Manager at The Dorchester, responded to this review

Dear Jackie G, Thank you for taking the time to review your recent visit to The Promenade at The Dorchester for afternoon tea. Your kind words about the staff and the service are much appreciated and it will be a pleasure to share your comments with them. I am sorry to hear that you were not feeling well and didn’t... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel classic,good service, good restaurants my home away from home great location in the center of London almost everything is a walk distance..too bad took me long time to write a review. this hotel deserves a review every time I visit thank you !!

Was this review helpful? Yes
Roland_Fasel, Manager at The Dorchester, responded to this review

Dear Essam A, Thank you for choosing to return to The Dorchester and for reviewing your most recent visit. It gives me great pleasure to read your comments and will be sure to share them with the team who always strive to exceed your expectations on every visit. I look forward to your return visit to The Dorchester. Kind regards,... More 

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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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