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All 1,075 London hotels

The Capital Hotel

5.0 of 5 Hotel   |   22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England (Knightsbridge / South Kensington)
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91%
Ranked #87 of 1,075 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Chappaqua3 Chappaqua, NY
  • Reviews (311)
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311 people have reviewed this hotel

Traveler rating
    234
    50
    12
    12
    3
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45
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Chappaqua, NY
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I travelled with our 18 year olds son. We booked an apartment next store to the hotel. We received all the good service of the hotel, but were next store in their apartment building. I knew going in that the apt was small, but the location was unbeatable and they managed to pack everything you would need... More

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Oxford
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not stayed here but have had drinks in the bar , the cherry brandy shots are amazing and very strong also complimentary! Very friendly staff , always popping to the table to see if you need anything , the type of treatment you would expect in knights bridge

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Frankfurt am Main, Germany
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We returned to the Capital and everything was just like the first time: warm welcome, faultless service, comfortable and spotlessly clean rooms. The advantages of this hotel are many: it is small and family run, the location is very convenient yet quiet, since Basil street is only lively during the day. The hotel never feels crowded and you do get... More

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Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Just visited the capital hotel for our wedding anniversary for 2 nights.the hotel was fab from the first moment we turned up to the last when we left. All the staff were wonderful as well as the place itself. I would thoroughly recommend this hotel for your next trip to London.

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

It such a treat to hear that you enjoyed your recent visit to celebrate your anniversary. Thank you so much for fantastic review and recommendation. I am very grateful and hope to welcome you back soon. Kind regards Kate Levin More

Fort Lauderdale, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very disappointed , asked for room to be cleaned while I was out , Not attended to . Also disappointed with response to address the heated towel rail , couldn't be switched off even on a hot day . You couldn't sit on toilet straight without burning yourself In the room , there was an old lounge chair . You... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to leave your feedback which is obviously very disappointing for me to read. It is upsetting to feel that your stay has fallen below your expectation. I am aware you are still in house would therefore appreciate the opportunity to discuss your concerns further. I understand housekeeping was alerted to your request to service... More

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 2, 2014

My wife and I stayed two weeks ago for one night for our 10th wedding anniversary. The staff are all charming, professional and eager to please. The location is great, bang next to the back door of Harrods, but also quiet. Everything you could want is walkable. We had a junior suite on the 4th floor which was spacious, quiet... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for taking the time to leave such a wonderful review and I am delighted that we were able to help make your wedding anniversary so special. Sharon and Cesar from the restaurant and bar manage a fantastic team and I am thrilled that they were able to exceed your expectations throughout your stay. I am happy... More

England
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2014

My partner Patricia was celebrating her birthday this week. As she is a Julio Iglesias fan I had booked tickets for his concert at The Royal Albert Hall. It had been a long held ambition of mine to stay sometime at The Capital Hotel. This occasion was an ideal opportunity. We were not disappointed either with the concert or more... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your kind review. I was delighted that we were able to contribute to a happy birthday week along with Julio! It is such a compliment to the team to hear that they have exceeded expectations and we hope to continue to do so on any future visits. Kind regards Kate More

Pretoria, Gauteng, South Africa
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 10, 2014

The admirable location of the hotel enables focused Harrods or Harvey Nichols shoppers to drop off their bags and head back for more shopping without a fuss. it is also very close to the V&A, which ensures a quick visit there. Its famous fish restaurant is not to be missed. I arrived late and was delighted to enjoy starters in... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

What a kind review, thank you so much for taking the time to leave your comments here. It is such a pleasure to read such a glowing review. I was delighted to hear you enjoyed your dinner at Outlaw's and that the team were able to assist with booking your tickets. I very much hope you will be coming back... More

vancouver
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2014

The moment you walk into this beautifully decorated hotel, you will feel you are in the world of old English charm. The staff are very attentive and friendly. They will assist you in any way without overwhelming you. The location can't be beat. The tube station and Harrod's are just around the corner. I took the Piccadilly Line from Heathrow... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to review. I appreciate all of your feedback, and was delighted that your enjoyed your recent stay finding the hotel both luxurious and in an excellent location. We value our association with Small Luxury Hotels very much and I am very sorry if there was any confusion over your complimentary breakfast, you are quite... More

Stockholm, Sweden
2 reviews
5 of 5 stars Reviewed May 4, 2014

Coming in to London quite delayed due to the strike in the Underground we had a very welcome at The Capital Hotel upon arrival. It was a very quick check in and got help with our luggage instantly. We have booked two doublerooms with request on the same floor, but not only did the hotel fix the request but also... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for reviewing your recent stay. I am so sorry that you got caught in the underground strike however delighted to hear that you were made to feel at home so quickly. Our interconnecting rooms are fantastic for families so I am glad this suited your needs. As a family run hotel we obviously love to have... More

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Additional Information about The Capital Hotel

Address: 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Capital Hotel 5*
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Also Known As:
Capital Hotel London
The Capital Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#69 Luxury Hotel in London #100 Romantic Hotel in London #129 Family Hotel in London #148 Business Hotel in London
Hotel Class
Number of rooms
49

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