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The Capital Hotel

#42 of 1,052 Hotels in London
Certificate of Excellence
Hotel website
22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
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The Capital Hotel
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401 Reviews from our TripAdvisor Community

Traveler rating
    311
    60
    13
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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England
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at the Capital twice now, and have all been very impressed. The rooms are beautiful and very comfortable. We had the taster menu with the flight of wines at Outlaws, which was super. Many thanks X

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

We only had one night in the Capitol hotel for our wedding anniversary, and had requested an early check in. when we got there the manager remembered me by name and had a room available (which was an upgraded room) that we could actually see Harrods from the window, we then had a knock at the door with a complimentary... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for a night away to take in a performance at the Royal Opera House and visits to Harrods and Harvey Nicholls, which are both only a hundred yards away. The room was very comfortable with a nice firm king size bed and although it overlooked Basil Street the double glazing prevented any disturbance from... More 

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Clacton-on-Sea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Capital Hotel is nestled in the heart of London just a stones throw from all the main attractions. that aside, the quality of everything about the place is five star and the staff are fantastic. if you stay here you must try the restaurant at least once, Nathan Outlaw is truly one of the great Michelin Star Chefs. I... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for such a wonderful review. I am so pleased that you enjoyed your stay, and found our location, just 87 footsteps from Harrods so convenient. The team and I were delighted to read that you feel we offer excellent five star service and are thrilled that you dined at Outlaw’s - thank you for recommending it. We look... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I recently made our first visit to the Capital Hotel. It won't be our last. This is a thoroughly charming hotel in every respect. The location is outstanding, the rooms intimate and inviting, the bar and restaurant first-rate (the hot toddies made quick work of my cold), but it is the quality of the staff that truly... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for such a wonderful review, I am so pleased that you enjoyed your stay, and our location, just one minute to Harrods, and two to Harvey Nichols. Cesar’s hot toddies are some of the best medicine I have ever discovered and it is fantastic to hear that they helped with your recovery. All of the team were so... More 

Sydney
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I spent 7 nights in June 2014 in one of the Capital Apartments next to the hotel. Just a superb apartment in London's best location. Old style and beautiful, just want you want in London. Near Harrods, handy to tube and bus. Service from all staff was fantastic, nothing was a problem, they were always at the... More 

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was a pleasure to read your kind review, thank you for taking the time to write. I am so pleased that you enjoyed your stay in our Apartments; just 87 footsteps from Harrods we are spoilt with our location and that you took advantage of the hotel facilities. We look forward to welcoming you back to one of our... More 

london
Contributor
17 reviews 17 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently paid for my parents to stay here. On arrival the staff were very friendly and showed us around the hotel. Everything was perfect although the toilet in the bedroom was clearly not cleaned and in a disgusting state. When we left to go for lunch I called and complained. The receptionist was good about the situation. Not what... More 

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your review, I am delighted that your parents enjoyed their stay with us and that they found everything to be perfect and the team to be so friendly. I can only apologise about the bathroom issue, however I am glad that the team acted so swiftly. I have of course brought the issue up with housekeeping. On... More 

Pully, Switzerland
1 review
5 of 5 stars Reviewed 4 weeks ago

When we come to London, we do not consider staying in any other hotel than the Capitol because we feel at home there. The staff are friendly, helpful and efficient. The service is excellent and we did not find any faults. The location is good and we appreciated the calmness at night and the general cleanliness throughout. We already look... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for such a wonderful review. I loved reading that you feel at home with us and I am delighted that you enjoyed our central yet residential and quiet location. We look forward to welcoming you back on your next visit to London. Kind regards, Kate More 

Newton Abbot, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

this hotel everything to me, from the minute you go through the door they make you feel special, the staff the food the bar and the bedrooms all excellent. it is really close to harrods and harvey nicholls, and if you take the car there is a car park next door perfect.

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your review, thank you for your kind words about the hotel and the team. I am so pleased that we made you feel special during your stay, this is one of the best compliments for a hotel, and the team were delighted to read this. We look forward to welcoming you back on... More 

Portland, Oregon
2 reviews
5 of 5 stars Reviewed April 28, 2015

This place is all about the details. The rooms are well maintained and are decent size for London. The beds are quite comfortable. But it really comes back to the amazing staff. Always with a smile. It really felt like they all enjoyed working there. The staff never made us feel we were putting them out with our many questions... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your review, thank you for taking the time to write. I am so pleased that you enjoyed your stay, and that you found the team to be so accommodating and helpful, I am very spoiled to be able to work with such a fantastic group! We all look forward to welcoming you back... More 

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Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
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