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The Capital Hotel

5.0 of 5 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
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Certificate of Excellence 2014
The Capital Hotel
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The Capital Hotel
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343 reviews from our community

Traveler rating
    257
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    13
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    3
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51
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We have a soft spot for smaller hotels, and the Capital shows why. Beautiful decor; smart but comfortable. Decent sized rooms (for London). Delicious breakfast. And a staff that literally couldn't do enough for us;impeccable and completely unstuffy service. Then, there is the location: quiet street literally around the corner from Harrods. Straight tube ride to Heathrow, if you are... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you very much for your review. I am thrilled that you enjoyed your stay with us and found our service to be of a high standard. I will be sure to pass on this feedback to our front of house staff and the breakfast team. We are thoroughly spoilt with our location, with excellent connections to the rest of... More

Malaysia
Top Contributor
192 reviews 192 reviews
35 hotel reviews
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, location, location..and service, service service! Although it was our first stay here, we made to feel like "regulars" Location - really can't imagine a better location in Central London for access to Heathrow, which really was the icing on the cake, location-wise, as its proximity to Hyde Park/St James/Belgravia (all a comfortable stroll away - even Oxford Street was... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your exceptionally kind review. We are very spoilt with our location, and I am glad that you found the hotel so convenient. As we are small hotel, we pride ourselves on offering a personable service, and I am delighted to hear that all the team looked after you so well. There is nothing better than a traditional... More

Cardiff, United Kingdom
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for second time but on my own this visit. Felt comfortable and safe here. Kitchen helpful liquidising my protein powder with fruit as I'm on liquid only diet at moment. Staff friendly and obliging, great location for my favourite store Harrods.

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to review your stay with us. It is lovely to read that you enjoyed your time in London and I am so glad that you felt comfortable and safe with us at The Capital. We look forward to welcoming you back on your next trip to London. Kind regards, Kate More

Ohio
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here because we wanted ...small and personal. . The capital. Is perfect Close to shopping. .sightseeing. ..and on a quiet street.. Understated. .elegant and...attentive staff Try ...if you want a small hotel experience

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to leave your review. We are very spoilt with our location for shopping and sightseeing and I am delighted that you found it so convenient for your recent visit. I am glad that you thought the hotel is elegant and that the team looked after you during your stay and that you enjoyed your... More

Arizona
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Capital was the epitome of understated elegance, with superb attention to detail. Our dear friend recommended The Capital for our recent trip to London, as he and his family have enjoyed the hotel, its location and staff for many years. As soon as we made our reservations, Clive, the Concierge (who was phenomenal), was assisting us with reservations for... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your kind review, I am thrilled that you enjoyed your stay. Clive is wonderful at finding out about events that are off the beaten track and I am rather jealous as I would love to go to the Ceremony of Keys, you have inspired me to organise myself! As family run hotel there is no greater compliment... More

Milan, Italy
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

For a hotel belonging to the Small Luxury Hotels of the World in such a fantastic location (just behind Harrods) you would expect much more. From the start, it wasn't great: I arrived a little early (1:30 pm) and just wanted to drop my bag, freshen up and quickly go to my meetings. However, the room wasn't ready and I... More

Was this review helpful? Yes 1
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to review your recent stay with us at The Capital. As you have said we have a fantastic location and our restaurant is both popular with in house guests and locals. I am glad we were able to show you to your room ahead of our check in time though it was a shame... More

Melbourne, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

Comfortable from first point of contact. Graham, the Consierge, engaged us from the moment we stepped inside. His capable Reception and Porter staff were warm and friendly. Dinner experiences outstanding. Continental breakfast choices could be broader, and breakfast staff a little inexperienced. Next time we will ask for a larger room. A great location and extremely grateful to Graham and... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your glowing review and I am thrilled that you enjoyed your stay. We are very spoilt with our location, and I am glad that you found it so convenient. I will pass on your wonderful feedback to Graham, Clive and our Reception staff. We look forward to welcoming you back on your next visit to London. Kind... More

Oklahoma City, Oklahoma
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Capital is one of those little hidden boutique hotels you hope to come across and are so happy when you do. We arrived on an early morning flight from the US and figured we would not be able to get into our rooms until later. We were offered breakfast and by the time breakfast was over the room was... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your exceptionally kind review. I am glad you came across The Capital and that we were not too hidden to be found Our savoir beds do ensure the best possible night's sleep and I am delighted you found the rooms comfortable and our location convenient. I hope to see you back at The Capital soon for another... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed as a treat for my husbands 40th birthday. It certainly was a treat, everything about this hotel was excellent, the friendly efficient service, the food at Outlaws was exceptional. The rooms were spacious and comfortable. The complimentary drinks sent to the room for my husbands birthday were an added surprise, very nice. Loved it here, and would love... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for you for taking the time to review your stay with us. It is such a treat to hear that you enjoyed your time in London, and the hotel. We are so glad that we could help you celebrate your husband’s birthday and we look forward to seeing you back at The Capital. Kind regards, Kate More

Perth, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed staying at the Capital. It is a small family-run hotel which reflects the care and attention to detail that makes a stay there such a pleasure. The staff were always helpful and courteous. Nothing was too much trouble. We stayed in a suite which was very comfortable English style. The bathroom was very nice -well lit, clean... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for your glowing review. We take great pride in being one of the last 5 star family-run hotels in London and I will pass on your lovely feedback to our front of house team. We are very spoilt with our location, and I am glad that you found it so convenient. We look forward to welcoming you back... More

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Additional Information about The Capital Hotel

Address: 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Capital Hotel 5*
Number of rooms: 49
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Also Known As:
Capital Hotel London
The Capital Hotel London, England

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