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The Capital Hotel

5.0 of 5 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
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#67 of 1,055 Hotels in London
335 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Capital Hotel
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The Capital Hotel
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335 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Capital is one of those little hidden boutique hotels you hope to come across and are so happy when you do. We arrived on an early morning flight from the US and figured we would not be able to get into our rooms until later. We were offered breakfast and by the time breakfast was over the room was... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed as a treat for my husbands 40th birthday. It certainly was a treat, everything about this hotel was excellent, the friendly efficient service, the food at Outlaws was exceptional. The rooms were spacious and comfortable. The complimentary drinks sent to the room for my husbands birthday were an added surprise, very nice. Loved it here, and would love... More

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Perth, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We thoroughly enjoyed staying at the Capital. It is a small family-run hotel which reflects the care and attention to detail that makes a stay there such a pleasure. The staff were always helpful and courteous. Nothing was too much trouble. We stayed in a suite which was very comfortable English style. The bathroom was very nice -well lit, clean... More

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

An all to brief stay in this charming hotel. Unfortunately, Outlaws at The Capital is closed on Sunday. We made up for that with a lazy graze in Harrods Food Halls and a comfortable night at The Capital. The staff make this place noteworthy, they were great. The room was on the small side & pricey and the aircon rather... More

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Nicosia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

First stay and will not be my last. The staff are excellent . Graeme , the deputy concierge very funny and extremely helpful. Created an immediately good feeling. The Location is great for Harrods, Harvey Nicks etc .and a superd small bistro next door. A wonderful hotel - discreet and welcoming - just what very good hotels should be. .... More

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Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you very much for your review. We are very spoilt with our location, and I am glad you found it so convenient for your shopping and trips out. Graham was thrilled to see him name and I concur he is indeed a very fun man! The hotel prides itself on its levels of service and the team, and I... More

Mestre, Italy
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Professional and friendly staff, magical decor and very clean rooms! I really believe that the Capital is the best option in London...one of my favourite hotel worldwide! !!! From the beginning everything was perfect...I need to stay more!!

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to leave your very kind review. I am thrilled that you enjoyed your stay, our service and the décor. There is simply nothing more I can ask of a review than to hear it is a guests favourite hotel! Thank you again, and we look forward to welcoming you back to The Capital soon.... More

Claygate, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I decided to treat my husband to attend Nathan Outlaw's masterclass with Glyn Purnell at Outaw's at The Capital last week, and what an amazing evening it turned out to be for us both. The food was quite simply stunning - the standard set by some delicious canapes courtesy of Nathan before Glyn took over, starting us off with the... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your glowing review. I am very happy to read that you had such a lovely time, and that you both seem to have enjoyed yourselves. I will pass on your compliments to both Nathan and Glynn, they will be delighted to read such wonderful feedback as are all the team involved. You will be pleased... More

Florence, Italy
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We just spent a number of days at The Capital. In general, it was ok, but there are some things that need addressing. First, service could have been better. I had to complain several times to get a sink unblocked. In the end it took them five days to get around to it, and only then after I was very... More

Was this review helpful? Yes 1
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to review your stay with us. I am delighted you found the staff and restaurant of such a high standard. I was sorry to read that our location next to Harrods was not quite what you were after and the delay in fixing your sink was unacceptable, I sincerely apologise. I always look for... More

Laguna Beach, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am a travel agent who took 30 people to England last week. It is extremely unusual to have every single person on the trip have equal praise for a hotel. The location is perfect right next to Harrods. The rooms were beautiful and clean with all amenities expected and the service was above and beyond, where everyone at the... More

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you very much for your exceptionally kind review, I was particularly thrilled to hear that all your clients had such a wonderful experience. I have passed on your comments to all the staff who I know enjoyed looking after such an enthusiastic and charming group. Thank you again for this lovely review and I hope to see you back... More

Carnegie, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was our first trip to London and The Capital Hotel was our first experience. The staff was amazing, making us feel at home from the time we stepped in the door. From the wonderful and very comfortable room, to the restaurant, tea time, furnishing umbrellas because of the rain, they were always willing to do whatever we needed to... More

Was this review helpful? Yes 1
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you very much for your glowing review. I am delighted that you enjoyed your stay, and that we helped to make your first experience of London a memorable one. When guests mention they feel like they are at home it is a wonderful complement. We have a brilliant team who strive to offer a unique experience and I am... More

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Additional Information about The Capital Hotel

Address: 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Capital Hotel 5*
Number of rooms: 49
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Also Known As:
Capital Hotel London
The Capital Hotel London, England

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