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The Capital Hotel

#58 of 1,052 Hotels in London
Certificate of Excellence
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22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
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The Capital Hotel
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423 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • All months
    (423)
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    (112)
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    (118)
  • Dec-Feb only
    (78)
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London, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Ours was a long 6 week stay at the hotel whilst our home nearby was renovated. We chose to stay in room 271, a small intimate space with quaint decor. The staff were unbelievably friendly and you can imagine, after such a long stay, we became part of the family. Every member of staff is extremely attentive, from the doorman... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for taking the time to write. It is such an honour to read that the team made you feel at home and part of our family here at The Capital and we were all so thrilled to read your review. The team were especially touched when you left them a thank you card on departure: it... More 

Cheltenham, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed with our American friends at this lovely central hotel.They had stayed before and liked it very much as it was close to Harrods!! From the time we arrived everyone was so helpful and kind-nothing was to much trouble for them.. The room was impressive and really well appointed-we slept very well. We needed a quiet space to have... More 

Was this review helpful? Yes 1
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your kind review. It is such a pleasure to read that you found the team to be so efficient – they work very hard to ensure guests have everything they need and I am pleased you enjoyed your room and that we were able to accommodate your meeting. Thank you again for your kind comments.... More 

Lytham St Anne's, United Kingdom
2 of 5 stars Reviewed 1 week ago

if you are staying in this hotel please please do not let them put you in ROOM 242 - see pictures. In all my travels I have never stayed in a room so damp. All the management could say was they were sorry it is due for renovation. Great staff it is such a pity the owners allowed this room... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

I am so sorry that this situation occurred and can assure you I take this very personally as all the rooms have been decorated with care. In this case a recent water leak damaged the fabric and I immediately ordered a refurbishment. We urgently await delivery of materials. You did kindly say to Lorena on departure that you will return... More 

Auckland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I love small intimate hotels and this was definitely it, in a great location whatever you wanted to do in London. The staff were kind and intuitive and I observed them showing interest and effort in all of their guests. I stayed for 8 nights minding my elderly parents whose health issues whilst they were there were well supported by... More 

Was this review helpful? Yes 1
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your kind comments and for taking the time to write. It is a pleasure to read that you found the team to be so attentive: they work very hard to provide a unique, five-star service to all of our guests and I am pleased you found your king room to be comfortable, and that you... More 

Seattle
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Even if it were just a nice hotel, its location would make it worth recommending. Basil Street is like a secret passageway, running backstage of Harrods up to Harvey Nichols, walled by beautiful warm-brick period townhouses. You could not be more central, or more tucked away in quiet civilization. We had told the Capital that we were treating ourselves to... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your lovely review. I am glad you found our location, just footsteps away from Harrods and the luxury shopping of Sloane Street, to be so convenient and I am so pleased to read that you enjoyed your experience at both the hotel and your return visit to the restaurant. I am delighted you chose to... More 

Long Beach, California
Level Contributor
296 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 678 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Think Rolls Royce of Hotels and Service. My friend stayed here before and she wanted me to have the same experience. Thank You my best friend. The door man is totally charming and the Concierge is lovely. He was so fun and I wish I knew his name...sorry! First off the rooms are impressive with heavy drapes and a very,very... More 

Was this review helpful? Yes 2
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your wonderful review, thank you for taking the time to write. The team are our great asset: they work so hard to make each guest’s stay memorable, and I am very lucky to work with such a fantastic group. I am so pleased you chose to stay at The Capital based on a... More 

Melbourne, Australia
5 of 5 stars Reviewed 2 weeks ago

What a wonderful time we had a The Capital Hotel in Knightsbridge. Staff were friendly and welcoming and the room was the best I have stayed in in Europe. Great location and I cannot wait to come back again soon!

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for your wonderful review. The team and I were so pleased to read your kind words. It was very spoiling to read that your stay at The Capital was one of your best! I am delighted you found our location, so close to the luxury shopping of Sloane Street and Harrods, to be so convenient. We... More 

Los Angeles
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my family of 5 to London and stayed at The Capital. It was recommended to us by a friend and our travel agent. We chose a 2 bedroom apartment which was located in the building 2 doors down. At first I was a bit concerned about not staying at the hotel, but it worked perfectly. The apartment was... More 

Was this review helpful? Yes 3
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you so much for writing such a kind review. I am so pleased you found our location, just 87 footsteps from Harrods, and so close to the luxury shopping of Sloane Street, to be so convenient. I was delighted to read that you found our two bedroom apartment to be so quiet and comfortable, and room service to be... More 

Grays Thurrock, null, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My partner & I had our Civil Partnership Ceremony at the Old Town Hall on the Kings Road & we chose to stay at The Capital Hotel for this. We wanted something a little bit special & this is exactly what we received & more. Our room was very Elegant with all of the Comforts & Amenities you would expect... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

It was such a pleasure to read your wonderful review, thank you for taking the time to write and for choosing to stay with us on such a special occasion. To open Trip Advisor and read such a special review is a great treat for us all, the team was so thrilled to read your kind words and to know... More 

Stafford, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very pleasant stay at The Capital. All the staff were welcoming and efficient. The room was spotless and well appointed and the hotel is in a good location for a once a year trip to London! Breakfast the next day was first class, with a self service cereals/meats/ fruits/ pastries, etc and then a full English or a couple of... More 

Was this review helpful? Yes
Kate_Levin, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your review. I am was delighted to read that you found our location, just footsteps from Harrods, to be so convenient and that the team were so welcoming and efficient: they work very hard in providing an excellent service. It is a pleasure to hear you also enjoyed other areas of the... More 

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Staying in Knightsbridge

Neighborhood Profile
Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
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