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The Capital Hotel

5.0 of 5
22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
Hotel amenities
The Capital Hotel
Ranked #66 of 1,070 hotels in London
4.5 of 5 stars 176 Reviews
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176 reviews from our community

What travelers say about this hotel
  • New chef(4)
  • Great location(4)
  • Head Concierge(4)
  • Small Luxury(3)
  • Warm welcome(3)
  • Rooms were comfortable(3)
  • Many years(3)
  • Excellent restaurants(3)
  • Clive Smith(3)
  • Basil Street(3)
Traveler rating
    134
    19
    10
    8
    5
Only show reviews for Family (20) | Couples (69) | Business (43)
Date Rating
Phoenix, AZ
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2012 via mobile

My daughter, sister and I stayed here for three days. The stay was perfect...location, room, hospitality were all perfect. The weather wasn't so perfect but there was an umbrella in our room closet for our use. I would recommend this to anyone.

Was this review helpful? Yes
See 3 more reviews by LMH923 for London
Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

We are so sorry it was raining during your stay but it is London after all! Thank you so much for your kind feedback, I am delighted to hear you enjoyed your stay so much; it sounds like a fun girls trip. I hope you will be able to experience London with sunshine next time you come and I look... More

Memphis, Tennessee
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2012 via mobile

The staff was great, helpful, charming. We would walk in the door, the staff knew us by name, they handed us our keys with out saying our room number. The location is wonderful, walking to Buckingham Palace was easy. Location between Harrod's and Sloan Street. What more could you want.

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See 2 more reviews by 8443 for London
Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

Thank you so much for your kind review. Our team in the front hall are amazing at remembering names! It is very important for us that all our guests feel at home and part of our family. I am so glad you enjoyed your stay and look forward to greeting you back here again. Kind regards, Kate Levin More

Toledo, Ohio
1 review
5 of 5 stars Reviewed May 15, 2012

The Captial was everything we hoped for and more. Within a couple hours of arrival, staff greeted us by name. Guest rooms are comfortable and well maintained. The bar area is a marvelous place for early or late evening gathering...great conversations with guests from throughout the world. The dining room is lovely and serves excellent meals. Location is superb.

Was this review helpful? Yes
Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

Thank you for your lovely review, to hear that we exceeded expectations is particularly special. We are so glad you enjoyed meeting some of our other guests; there are the most wonderful stories to be heard from all round the world here at the Capital. I hope that we will be welcoming you back to the hotel very soon. Kind... More

Munich, Germany
Top Contributor
60 reviews 60 reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 9, 2012

The staff at the hotel and the attention to detail are wonderful. The room itself, and most certainly the bathroom, are a bit on the small side, but being in the heart of Knightsbridge one could expect that. The location makes up for that. The breakfast room and the bar are quite enjoyable, and the breakfast itself was very enjoyable.... More

Was this review helpful? Yes
See 4 more reviews by OTRoadAgain for London
Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

Thank you so much for your feedback. We are so spoiled with our exceptional location! I am delighted that you enjoyed your stay in the heart of London and I have passed on your kind words to Lucio, our breakfast manager, who was very pleased to hear that breakfast was a high point of your visit. I hope that we... More

tours
2 reviews
5 of 5 stars Reviewed April 27, 2012

Best Location with a very good welcoming. The rooms are very spacious and nicely spirits. Very friendly staff and don't forget the Capital Restaurant just on the ground floor : "grandiose" Finally on the Bar you could also have a taste of the wine from the owner of the Capital "the Levin Sauvignon Blanc" . So for resum you fell... More

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Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

Thank you for your kind review. I am so glad you enjoyed the wine from our very own vineyard which is in the Loire in France. We are so proud of the wine and our guests always have such lovely things to say about it. If you were ever in the Loire near Tours and would like to visit the... More

Carpinteria
1 review
5 of 5 stars Reviewed April 21, 2012

We thoroughly enjoyed our recent week-long stay at The Capital. Quiet, nicely decorated (and not over-decorated) room with everything we needed, comfortable bed, plenty of closet and drawer space. Good bathroom with tub/shower and towel warmer that worked. Friendly helpful staff. Nice bar with excellent food. Great central location, steps from a Tube station with direct line to Heathrow Airport.... More

Was this review helpful? Yes
Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

Thank you so much for your very kind words, I am so pleased that you had a lovely week end with us. We have passed on your compliment to Pedro who brought your breakfast to your room every morning and you can be assured he will be waiting for you with his pastry basket when you next return! Kind regards,... More

Oslo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2012
1
person found this review helpful

I have stayed at The Capital twice a year for the last 6-7 years. I love it; the location, the atmosphere, the size, the price, the food and of course the service. They go out of their way to help.

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Kate Levin, General Manager at The Capital Hotel, responded to this review
May 31, 2012

We are delighted to read your review and we are looking forward to welcoming you back for another 6-7 years at least! Thank you so much for supporting us all and the hotel for so many past years. Kind regards, Kate Levin More

oslo
Senior Contributor
29 reviews 29 reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 3, 2012

I decided to rate hotels in London according to the price they charge per night. Cheaper hotels would thus have lower expectations from me. This hotel charges above average per night. So should be everything else about it. The room was one of the nicest I had in London. It was relatively spacious (for London) with lovely old-fashioned furniture. Spacious... More

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Kate Levin, General Manager at The Capital Hotel, responded to this review
March 23, 2012

Thank you for your review. We always appreciate and take very seriously any feedback from guests as it is an invaluable way to help us continuously improve our services. I apologise that you did not receive an in room kettle when you requested, I am aware that some guests do enjoy this facility and we have recently purchased new in... More

belfast
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 25, 2012

we didnt stay in the hotel for accomodation, as we have family in london, but my friend and I decided to visit foe afternoon tea. First of all we arrived an hour early, we were greeted at the door by an extremely helpful and pleasant man, who I think was the concierge. He took our coats and bags and made... More

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Kate Levin, General Manager at The Capital Hotel, responded to this review
March 23, 2012

I am so pleased to hear about your afternoon tea here at The Capital Hotel. Thank you for such a generous review and for sharing your experiences with us, Cesar who is central to our afternoon tea was delighted! We strive to make every guest visiting our hotel feel welcome, and I am so pleased to know that you were... More

Balwyn, Victoria, Australia
1 review
5 of 5 stars Reviewed February 22, 2012

We have stayed at The Capital twice in 12 months, for a week each time. Everything about the hotel is top class. Our apartment (yes, they have a few apartments) is always comfortable and housekeeping is excellent. The Concierge team have everything covered: tours, attractions, museums, and of course restaurants. Even if you think you know London, you will love... More

Was this review helpful? Yes
Kate Levin, General Manager at The Capital Hotel, responded to this review
March 23, 2012

Thank you so much for your review. I am delighted that you had an enjoyable stay at our hotel. We are always striving to bring a personal touch to each person’s stay, and I am so pleased that you felt well taken care of! And yes, I too can’t get enough of those macaroons…I shall mention it to our pastry... More

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Additional Information about The Capital Hotel

  • Capital Hotel London
Address: 22 - 24 Basil Street | Knightsbridge, London SW3 1AT , England
Price Range: PLN: $$$$

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The Capital Hotel
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