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All 1,073 London hotels

The Lanesborough, a St. Regis Hotel

5.0 of 5 Hotel   |   Hyde Park Corner, London SW1X 7TA, England
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84%
Ranked #128 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
MikeyR Sacramento, California
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366 people have reviewed this hotel

Traveler rating
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See reviews for
57
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Sacramento, California
Top Contributor
76 reviews 76 reviews
65 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reading other reviewers contributions where they were raving about the hotel, made me feel as if I stayed at another place. This hotel is old, stuffy, smelly, has rude staff, haunted rooms (no I'm not joking), your room type is a game of Russian roulette, they have rooms that have are underground with a narrow window (dungeon style), and rooms... More

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London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

So often today one is enticed by promises of service and location etc only to be disappointed. However, everything you have heard and read about The Lanesborough is true. If you want real 5* service in London, then look no further.

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Vancouver, British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

I've had the opportunity to stay here twice and both times the room, service, staff and overall experience has been absolutely amazing. One needs to get used to the butler service, but they are not intrusive at all. The butler service is very convienent. Coffee delivered in the morning, clothes pressed (for free), items packed. I had a junior suite... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2014

This hotel is worth every cent. Everything was top quality. The service was perfect, I was suggested the best restaurants in London, I asked for polishing my shoes, and in the morning they were outside the room cleaner than on the shop window. There is a '1 Michelin star' restaurant in the hotel, with the most delicious fua gra I... More

Was this review helpful? Yes 3
LanesboroughTeam, Manager at The Lanesborough, a St. Regis Hotel, responded to this review

Dear Guest, Thank you for your gracious review, and we look forward to welcoming you back to The Lanesborough when we reopen. We know you will be impressed once again with our cuisine, and you will appreciate the ongoing focus we place on the latest technological advancements available for our guests in-room. Thank you for your continued support and recommendation... More

Toronto, Canada
1 review
5 of 5 stars Reviewed April 11, 2014

SUPER, EXCELLENT, UNREAL, great and worth every single cent of it and someday I am checking again very very soon. Thank you for the coffee, the food and the wonderful classy staff, you are a real place, the real deal

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Paris, France
Top Contributor
76 reviews 76 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 10, 2014

We stayed here many years ago and it was outstanding. And just before it closed for a gut renovation end of 2013 we went for an afternoon tea. It was quite simply the best of the many 5-star tea experiences we have had in London. The quality of the finger sandwiches, hot mini quiches, scones and beautiful pastries were absolutely... More

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed April 9, 2014

I had the misfortune of staying here and experiencing what is quite possibly the worst service from any hotel I have ever stayed at. The check in lady (receptionist) was about as rude as one could be without using profanity...telling me I had not paid enough for the room I had a confirmed booking in (executive) The room was not... More

Was this review helpful? Yes 4
LanesboroughTeam, Manager at The Lanesborough, a St. Regis Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review. I am terribly sorry to hear that you had such a negative experience with us. Please contact me directly at your earliest convenience if you wish to discuss this further. I look forward to hearing from you, Kind Regards, Paula McColgan‎ Director of Sales & Marketing +44(0)20 7259... More

Marina del Rey, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2014

I have stayed at The Lanesborough several times. My experiences there were consistently outstanding. The staff has always been courteous and efficient. The rooms are marvelous, decorated in period style but with all the up-to-date technology. The butler is always ready to respond to your wishes. I haven't been to the dining room since it became Apseley's, but the food... More

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Essex
1 review
5 of 5 stars Reviewed February 13, 2014

My friends took me here for afternoon tea for my birthday. It was really easy too get to on the underground. It is right outside Hyde Park station. We where greeted at the main entrance by the friendly doormen and told where to go. The interior is beautiful! It is very grand and feels very special. Our table was beautifully... More

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Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 28, 2013

Afternoon teas can be very much hit and miss but this experience was fantastic. There was a superb range of teas available and the ones we ordered tasted wonderful. The sandwiches and other savouries, such as the mini quiches, were delicious. The scones and sweet treats were all beautifully crafted and a pleasure to eat. The service was professional and... More

Was this review helpful? Yes 1
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Additional Information about The Lanesborough, a St. Regis Hotel

Address: Hyde Park Corner, London SW1X 7TA, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Lanesborough, a St. Regis Hotel 5*
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Also Known As:
St Regis London
London St Regis
The Lanesborough, a St. Regis Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style
#34 Spa Hotel in London #99 Luxury Hotel in London #112 Business Hotel in London #112 Family Hotel in London #216 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Lanesborough is ideally located in prestigious Knightsbridge overlooking Hyde Park featuring 95 guest rooms including 43 suites. Guests of The Lanesborough are received as honoured guests in a private home and cared for by personal butlers. ... more   less 
Number of rooms
93

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