this review is for the afternoon tea and not for the hotel itself as we did not stay here. since we were in england, my friend and i felt that we had to experience high tea. there is quite a variety out there and we decided on this one b/c there was still availability online the week of and it...
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Dear Guest,
Thank you for taking the time to share your feedback. I do apologise that the experience was not up to your expectations, we value our guests’ comments very highly and will certainly take note of the points that you have mentioned as we constantly strive to improve our guests’ experience. I do hope you would return in your...
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Perfect weekend stay at The Lanesborough. Very friendly staff. The afternoon tea had an great atmosphere and the piano bar was a great hang out for an after dinner whiskey at a slow fridays night.
The room was clean, spacious and had a personal butler. Delivered my suit and shirts for pressing at 4pm and had it delivered at my...
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Dear Guest,
I’m happy to read your comments about your recent stay. I will be sure to pass your compliments along to the team who will be very pleased to hear your feedback.
We look forward to welcoming you back to The Lanesborough in the future.
Kind regards,
Paula McColgan
Director of Sales & Marketing
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We stayed at The Lanesborough in December as a a treat to celebrate my wife's Birthday.
Having stayed in a few 5 Star hotels in London over the past year or so we both agreed that this is by far the best, and the one that we would choose to return to.
Everything about this hotel is just right -...
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Dear Guest,
Thank you for taking the time to share your kind comments about your recent stay at The Lanesborough. I’m very happy that you enjoyed your wife’s birthday treat. We hope to have the opportunity to welcome you back again in the future.
Kind Regards,
Paula McColgan
Director of Sales & Marketing
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as a Christmas present a group of us gave each other afternoon tea and chose The Lanesborough. I can't say how it compares to other places as afternoon tea is not my usual thing but as a treat this would take some beating. It is a beautiful hotel and the staff are attentive without being too much. There was a...
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Dear Guest,
I am pleased to know that you have enjoyed your Afternoon Tea experience with us at The Lanesborough. I assure you to pass this lovely review to our team. I look forward to welcoming you back in the near future.
Best Regards,
Alexander Caujolle
Food & Beverage Director
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Vogue once said : As the chill wind blows across Hyde Park, it is comforting to know that you can close the drapes and luxuriate at The Lanesborough.
I sit, in my room at the Lanesborough, writing this review, over looking Hyde Park. The hotel started modern life as St Georges Hospital, having once been a private house. In 1991...
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Dear Guest,
I am absolutely delighted to read your review on your recent stay at The Lanesborough, celebrating your birthday. I will share your kind comments to the rest of the team who will be thrilled to hear about your pleasant experience. We look forward to welcoming you back to The Lanesborough again in the future.
Kind regards,
Paula McColgan...
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My husband and I regularly visit London and very much look forward to and enjoy the gracious hospitality of the city. As we love the St. Regis Hotel in New York, we thought it would be fun to visit the Lanesborough for a cocktail and cigar. Big mistake. The service was off-putting and unfriendly, a style which we thought had...
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Dear Guest,
I am most concerned to read about your disappointing experience during your visit and I would very much appreciate to further discuss with you the details of your feedback. I would be very grateful if you would please reach out to me directly to rectify our faults. Please rest assured we are taking this matter extremely seriously as...
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Had a wonderful afternoon tea to celebrate my wife's birthday. Totally recomended
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My wife and I plus our daughter and friend took afternoon tea, with champagne, at Ashley's here at The Lanesborogh. The staff were very friendly and so helpful too.
This is our third visit as we love having our tea here as a special treat in December each year! The food, including delicious sandwiches and cakes is creative and blends...
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Dear Guest,
What a lovely review!! I am delighted that you have enjoyed your latest experience and that our team have contributed in making it fantastic.
I look forward to greeting you the next time you are here.
Very Best,
Michael Naylor-Leyland
House Manager
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A hotel in a unique building with a position right next to Hyde Park, some of the best restaurants on the planet with 95 rooms, giving it a boutique feeling. The service is as good as it gets, the food is worthy of two stars in the Michelin guide and the bartenders makes drinks the old fashioned way... The ambience...
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Dear Guest,
It is with great pleasure I read your review, I will make sure to pass on your lovely comments to the team and in particular your positive feed back about Apsleys, I do agree it deserves 2 Michelin Stars.
We all look forward to welcoming you back soon.
Warm regards,
Paula McColgan
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When I think about it, there is nothing about this hotel I would change. It is just the right size (about 95 rooms). Smaller and it would not have some of the fantastic amenities and public spaces (like its bar) that it has. Bigger and it would lose that sense of being in a British Lord’s house. Which at one...
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Dear Guest, Thank you very much for taking the time to post this lovely review, which I will definitely share with the team. I hope to welcome you again, soon.
Warm Regards,
Michael Naylor-Leyland
House Manager
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