Superb staff, everything works like clockwork from collection at London City Airport to getting our son a room. He was a late and unexpected guest. Nothing is ever too much trouble; mail and parcels held for our arrival, cars booked, early arrival and late departure.
Reviewed March 27, 2011
Dear Guest,
Thank you very much for your kind comments. It is with great pleasure I read your review knowing that we have lived up to your expectations. We look forward to welcoming you back soon.
Kind regards,
Paula McColgan
Sales & Marketing Director
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On a day trip to London my daughter and I treated ourselves to a Grosvenor afternoon tea at the Lanesborough and it proved to be the perfect ending to a busy day. Strawberries and cream and a glass of champagne were followed by a shot glass filled with tangy orange jelly, buttermilk cake and the lightest chocolate mousse. Then came...
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Dear Guest,
What a lovely review!!! Thank you very much for posting it. I am very delighted to know that you have chosen to end your London day trip at The Lanesborough and even more delighted to know that you have enjoyed your experience and recommend it. Please come back soon.
Kind Regards,
Alexander Caujolle
Food & Beverage Director
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Dinner at Aspleys is truly an excellent treat the service and the food is outstanding. Its our third visit and it has never dissapointed. Such a shame that some diners show such little respect for others by turning up in jeans and tee shirts.
Dear Guest,
Thank you for your lovely review. I am very pleased to know that your experiences and opinion about Apsleys is outstanding. I look forward to welcoming you back to your fourth and many more visits.
Kind Regards,
Alexander Caujolle
Food & Beverage Director
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Gorgeous interior and very comfortable seating. The service was excellent and staff were very friendly and helpful. Absolutely sumptuous afternoon tea. Great selection of sandwiches some contemporary ones which provided an interesting twist. The cakes were delicious and dainty. Good selection of teas. I enjoyed the afternoon tea here more than the Wolsey, Browns, Sketch and Landmark.
Dear Guest,
Thank you very much for taking the time to post your review. Those comments surely give that extra boost to the team. I look forward to welcoming you back very soon.
Kind Regards,
Alexander Caujolle
Food & Beverage Director
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Had the most amazing afternoon tea at The Lanesborough. The service was impeccable, the tea amazing. A must is the 17 year old green tea. Look forward to my next visit.
Dear Guest,
Thank you very much for your lovely review. I am very delighted you have enjoyed your recent Afternoon Tea experience with us as well as your consent on the aged green tea, certainly one of my favorites I look forward to welcoming you back very shortly.
Regards,
Karl Kessab
Tea Sommelier
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We went to Aspleys for afternoon tea. The hotel is beautifully decorated with an understated chic, the interior of the restaurant is light tasteful with a grandoise glass dome ceiling, impressive.
I found the service to be spot on and friendly, each tray of deligts being brought out was a nice surprise. A memorable experience, I have been to other...
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A superb restaurant with a majestic feel. Many guests were wearing dirty jeans & trainers-such a shame in sumptuous surroundings. It felt a little over crowded with so many staff fussing round but they were attentive. The food is exceptional and well presented, however you may feel that this is a taster lunch with such small portions & could leave...
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Dear Guest,
Thank you for posting your review. I am so sorry that we have left you feeling the need to fend for yourselves. We thrive to make our guests feel welcomed at all times and obviously we have failed this time with you. Please accept our apologies and do reach out to me should you wish to discuss this...
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Recently stayed, but also been a local for afternoon teas/GTs a number of times with friends and work colleagues.
This Hotel, from front of house to the rooms and decor, is far more subdued than other Park Lane hotels, and all the better for it. Its certainly my favorite.
Call me a prude, but it also seems to avoid attracting...
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Dear Guest,
Thank you for taking the time to post your review. I am thrilled that you have enjoyed your stay with us and that we have become your hotel of choice. I look forward to welcoming you back soon.
Kind regards,
Paula McColgan
Director of Sales & Marketing
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the best meal of my life everything perfect could not recommend more
Dear Guest,
Short and Sweet! Thank you for your kind comments. I hope to welcome you back to The Lanesborough, soon.
Very Best Regards,
Paula McColgan
Director of Sales & Marketing
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We always normally stay at the Dorchester, Claridges, or the Ritz when we are in London but we fancied trying the Lanesborough again for a change. I believe that this hotel is unique, the location and the building are of old London atmosphere, in a good way. The foyer and lounge have old world grandeur. The service is impeccable, we...
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Dear Guest,
Thank you so much for taking the time to review your latest experience at The Lanesborough. I am very pleased that you have enjoyed the atmosphere and service. I shall pass this lovely review to the team, especially the Butler department, which I am certain it will make their day! I look forward to welcoming you back soon,...
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