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The Savoy

5.0 of 5
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The Strand, London WC2R 0EU, England
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The Savoy
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Ranked #56 of 1,050 Hotels in London
A recent review
5 of 5 stars reviewed 2 days ago
Marianna M New York City, New York
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2,736 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Perth, United Kingdom
Top Contributor
103 reviews 103 reviews
34 hotel reviews
278 helpful votes 278 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Never in my entire life have I walked out of a hotel until today. I didn't even make it to the room. I hate writing negative reviews for hotels which are clearly capable of world class service as witnessed by the many other positive reviews but in this instance they failed. On arrival the doorman welcomed us, took our bags... More 

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing hotel, great staff, outstanding customer service! Our room was fantastic. I would recommend this hotel, location is great. Very luxurious hotel. All respect for the general manager who does a great job here; a true sample of excellent hospitality!

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Wakefield
1 review
5 of 5 stars Reviewed 3 days ago NEW

What can I say! Outstanding from start to finish. We stayed here for my mum's 80th and it didn't disappoint. The staff couldn't do enough for us. The suite was beautiful, food was wonderful I would definitely recommend for a special stay in London.

Review collected in partnership with Fairmont Hotels & Resorts

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Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for your wonderful review, we are thrilled you enjoyed your celebratory stay with us. We are also delighted to read you were pleased with our friendly and welcoming team of staff. We hope to welcome you back to The Savoy soon. Kind regards, Kiaran MacDonald More 

London, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Went to kaspers for a late lunch last Sunday. As a regular of the savoy champagne bar my expectations were high. Our food was all good and some of the dishes beautifully presented. My fish pie however, was 90% potatoes and 10% fish hidden at the bottom of the dish. The staff however, were untidy, stains down there vests, shirt... More 

Was this review helpful? Yes 1
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for your observations and comments regarding presentation and quality of food. We are sorry to read that on this occasion we failed to meet your expectations, I have shared your comments regarding uniform and staff presentation with the Kaspar’s management team for their urgent review. We all take pride in being a part of such an... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband surprised me for my birthday, we had a lovely room with fantastic views, the staff were so friendly and polite, we also had afternoon tea which was out of this world fantastic experience, really felt spoilt and was absolutely delicious :) highly highly recommend a stay or just afternoon tea you won't be disappointed!

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Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at The Savoy; it is a great pleasure to hear that you enjoyed your afternoon tea experience within the beautiful Thames Foyer. I look forward to welcoming you back soon. Kind regards, Kiaran MacDonald More 

Burlington, Vermont
Contributor
15 reviews 15 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Savoy is in a great location in London. Walking distance to the London Eye, Westminster Abbey, Big Ben, and Covent Gardens. The service offered by the hotel was excellent and every person I came in contact with was very helpful. I won't hesitate to stay here again.

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Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest, Thank you for your kind words and lovely review. We are exceedingly proud to be located in the very heart of London and therefore fortunate to have such stunning historical sites as you mentioned all in walking distance! Thank you again for your review, we hope to have the pleasure of welcoming you back soon. Kind regards, Kiaran... More 

Waltham, Massachusetts
Top Contributor
122 reviews 122 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here while on business. Great hotel which was clean and in a great location. Driving up or having a taxi or car find you on their very narrow entrance driveway can be a challenge. A bit expensive for my tastes, especially with so many other wonderful hotels in London.

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Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest, Thank you for sharing your comments with us. The Savoy is located in the very heart of London and we consider ourselves incredibly fortunate to have access to historical sites right on our very doorstep. I am sorry to hear of the challenges you encountered with our entrance; our driveway is actually the only driveway in England in... More 

Belfast, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had a weekend here for a significant birthday! Was really excellent from start to finish. Only disappointment was lack of upgrade which I had requested given the occasion. It's very pricy though so beware.... And to be honest the breakfast wasn't great (Wolsey breakfast next day was much better). Room was large and bathroom too and staff couldn't have done... More 

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Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for your kind words, it is a pleasure to hear you enjoyed your celebratory birthday stay at The Savoy. We are sorry to read on this occasion we failed to meet your expectations regarding a room upgrade but glad to hear you were content with your room size and facilities. We hope to have the pleasure... More 

Ayrshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my second trip to the Savoy this year and is the only hotel in London that we have stayed in twice. The check-in is seamless, the doorman takes your name & when you arrive in reception the desk has your check-in card already prepared. The rooms are well appointed and exceptionally clean. The american bar has a fantastic... More 

Was this review helpful? Yes 1
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for taking the time to review your recent visit at The Savoy. We are delighted to hear that you enjoyed our exceptional service and were made to feel at home, I look forward to passing on your kind comments to our reception team. At The Savoy we consistently aim to provide a memorable experience for each... More 

Stoke-on-Trent, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment that we arrived I can't fault the service that the hotel team gave us - very polite, very helpful and nothing was too much trouble. Bit of a shock, but our room was upgraded on check in which was a nice surprise. The room was immaculate, very quiet and we couldn't fault anything. The room had butler... More 

Was this review helpful? Yes 2
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review

Dear Guest Thank you for sharing your wonderful review, we are so pleased you enjoyed The Savoy experience. We continually strive for excellence with regards to seamless service, we were therefore delighted to read you were firstly content with our reputable butler service and secondly consider The Savoy to be a ‘different league’ of hotels. We hope to have the... More 

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With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
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