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The Ritz London

5.0 of 5
150 Piccadilly, London W1J 9BR, England
Hotel amenities
Special offer
£255 per night
The Ritz London
Ranked #101 of 1,069 hotels in London
4.5 of 5 stars 449 Reviews
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449 reviews from our community

What travelers say about this hotel
  • Afternoon tea(19)
  • Dress code(17)
  • Room service(9)
  • Very good(7)
  • Palm Court(7)
  • Rivoli bar(5)
  • Junior suite(5)
  • Special occasion(4)
  • Staff were friendly(4)
  • Birthday cake(4)
Traveler rating
    288
    74
    36
    30
    21
Only show reviews for Family (66) | Couples (188) | Business (61)
Date Rating
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2012 NEW

I must say it has always been somewhere I had dreamed of staying, so when I had the opportunity to stay here whilst in London on business I was so happy and it didn't let me down. Great location for me, a wonderful room, helpful and polite staff and just simply a breathtaking place! More

Was this review helpful? Yes
Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 24, 2012

I am delighted you enjoyed your stay at The Ritz and clearly appreciated the environment. I have walked through the lobby of the Hotel every working day for over fifteen years and I must say I never tire of its elegance. I hope you will be able to return again one day. SB More

Victoria Falls, Zimbabwe
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2012

Just enjoyed a glorious five days at this iconic property which provided both glamour and value. Our dinner in the dining room was absolutely outstanding. We had an issue with a cigar smoking guest in the adjacent room which resulted in the offer of upgrade which we declined. I have no idea how they handled the problem but it was... More

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Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 24, 2012

The high expectations of residental guests and visitors are without doubt what keeps all of us here on our toes and I am very happy that we delivered those for you. I believe our Concierge team to be the best in the world and it is with pleasure that I will pass on your appreciation. SB More

Oxford, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 18, 2012

My wife treated us to a stay at The Ritz for a special occassion. I must say that the Hotel is beautiful, our room was gorgeous and the Dining room once of the best in the world. The food was exquisite. However the staff let the hotel down. We left our room for a trip th the Theatre, on our... More

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Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 25, 2012

Dear Sir, I am most concerned to read this posting and would be greatful if you would contact my office to discuss this lapse. Security is vitally important to me and I would easily be able to view on our CCTV how this occured if I had the details of your stay. In the meantime, please accept my profuse apologies.... More

New Haven, Connecticut
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 13, 2012
1
person found this review helpful

My husband and I stayed at the Ritz in April 2012 for four days. I was hesitant to stay here initially, intimidated by the "fanciness" of the hotel (we're "jeans & tshirts" people). But upon arriving, everyone (the doorman, concierge, bellboys) was SO friendly and helpful. They really do pride themselves on service. Our room was beautiful, spacious and clean.... More

Was this review helpful? Yes
Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 14, 2012

I am delighted to read that you were given the welcome that a guest of The Ritz London deserves. I am very pleased that the newspaper and tea were appreciated and hope that these little extra touches will incline you to return to stay with us on your next visit to London. SB More

Beijing, China
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2012

I spent two night at The Ritz London early this year. it was magical from the time i had arrived till the time i left. Im not too sure where to start everything was exceptional. The service was amazing and genuine the decor of the hotel was almost like an old english movie set classical and very chic. The food... More

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Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 14, 2012

Thank you for the generous praise of the service you received at The Ritz London. Nothing gives me more pleasure than knowing that the staff have delivered their best efforts to our guests. I hope you will return again when you next visit London. SB More

Rotherham
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2012
2
people found this review helpful

My girlfriend and I stopped at the Ritz for the weekend in March and I can honestly say that it was the most amazing experience from the minute we arrived until the minute we left. On arrival, we had a free room upgrade and what a room it was; a marvellous chambre’ full of old world charm and modern amenities.... More

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Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 14, 2012

Thank you for your kind comments, they are much appreciated. I look forward to welcoming you back to The Ritz London on another occasion. SB More

Sussex
Senior Contributor
34 reviews 34 reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 6, 2012

Just spent the last few days at The Ritz. The staff are so charming and truly try and achieve in being so helpful, Micheal on the front desk is AMAZING, he knows everything and everyone! The dinner on a Saturday night is out of this world, food, entertainment (the singer and band are of international standard) no review could capture... More

Was this review helpful? Yes
See 15 more reviews by cc16 for London
Stephen Boxall, Managing Director, The Ritz London at The Ritz London, responded to this review
May 8, 2012

I am delighted that you enjoyed your stay at The Ritz and that Michael, our Head Concierge lived up to his reputation. I am also very pleased that you enjoyed the food during your Live at The Ritz experience and will ensure that Chef and his staff receive your comments - I agree, the food in The Restaurant is amazing!... More

channel islands
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 6, 2012

We checked in to a deluxe room and was very disappointed at the dated state of the bathroom after complaining I did manage to change room . The staff are superb and the cocktail bar was like stepping back in time very charming . The room they serve breakfast in was stunning so the old charm very lovely to sit... More

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Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 8, 2012

Thank you for taking the time to leave your feedback on your stay at The Ritz London. I am very pleased to see that the majority of your comments are of a positive nature and cannot help feeling disappointed that you felt let down by the bathroom facilities. We have an on-going schedule of refurbishment of the bathrooms and it... More

Manchester UK
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 4, 2012

I worried prior to my visit about the reputation of the hotel for correct dress code and potential snobbishness. Dont worry, the hotel has high standards but they are gently enforced. We dressed in a smart but casual way on arrival and whilst using reception. Using the bar we dressed up a little more and this really makes you feel... More

Was this review helpful? Yes
See 2 more reviews by PumpDesigner for London
Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 8, 2012

Thank you for these glowing comments, and I have to say this is exactly what I would hope to read each time a guest takes the time to leave a review. The Ritz is renowned for its quality of service and I will never tire of hearing that we have delivered beyond the expectation of anyone who passes through the... More

Edinburgh
Senior Contributor
38 reviews 38 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 4, 2012

This hotel is the best in Britain, just perfection in all department. You should experience the fine dineing room with the elegance or the afternoon tea, its a real treat. The bar has the best bar staff in London with superb cocktails, all at prices less than you expect. The only hotel that comes close is the Ritz in Paris... More

Was this review helpful? Yes
Stephen Boxall, Managing Director at The Ritz London, responded to this review
May 8, 2012

I am always genuinely delighted to receive such heartening feedback from guests. It is exactly this type of appreciation that pushes all of us here at The Ritz to go that extra mile and strive to exceed expection. Thank you very much. SB, Managing Director More

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Additional Information about The Ritz London

  • The Ritz Hotel London
  • Ritz Hotel London
  • Ritz London
  • London Ritz
  • London Ritz-Carlton
Address: 150 Piccadilly, London W1J 9BR, England
Price Range: $$$$

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The Ritz London
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