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Thistle Hyde Park


Hotel class 4.0 of 5
90-92 Lancaster Gate, London W2 3NR, England
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Best fare found from San Francisco to London: €459

Reviews you can trust

67% Recommend
3.5 of 5 stars 79 reviews
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By trip type
All (79)
[ Date ] [ Rating ]
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3 of 5 stars
Cuttingblade   12 contributions
Sheffield
Nov 28, 2009 | Trip type: Couples New

We had stayed at this hotel before so knew what to expect. It is in a great location, opposite Hyde Park, within easy walking distance of many bars and restaurants and an easy Tube ride on the Central line to theatreland. The reception staff were very friendly and efficient and the room we were given was exactly what we had... more

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4 of 5 stars
tadpole1   11 contributions
Tennessee
Oct 26, 2009 | Trip type: Family

Nice hotel, the staff was very good. Room was large and ready when we got there. Not a bad location to catch the subway or buses. Near plenty of restaurants and attractions. The room does not have AC we did not need it. Would stay there again. more

Management response from
tthistle, Customer Relations

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us. Customer satisfaction is crucial to us and therefore we are welcoming to all comments.

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2 of 5 stars
Kent_on_the_move   2 contributions
London
Oct 19, 2009 | Trip type: Business, Solo travel

I suppose some people like over priced hotels with no feeling of home but as a solo traveller I found it to be like staying in a bland, no personality and the staff seemed not to really care. The breakfast meal was okay, but once again it was like being on an assembly line. Not for me.... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for you recent review regarding your stay at the Thistle Hyde Park. I was sorry to read that you felt the hotel was not suitable for your needs and was very disappointed to read that you found the staff indifferent. I will be sure to pass your comments to the General Manager of the hotel and once again...

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1 of 5 stars
AECIreland   1 contribution
Ireland
Sep 30, 2009 | Trip type: Friends getaway

I stayed in this hotel for two nights with friends. I made it clear on booking that i needed a family sized or triple room as there would be two of us on the first night and three of us on the second night. When i arrived , i found my room to have two single beds and a camp... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you that certain aspects of your stay did not meet your expectations and that you found the staff rude and unhelpful. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your...

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3 of 5 stars
ILUVTOTRAVEL30   1 contribution
BERMUDA
Sep 16, 2009 | Trip type: Friends getaway

The hotel is in a great area - walking distance to Oxford Street and Queensway (few restaurants and clothing/tourist stores). I had a triple room which was a decent enough size considering what I've seen before. Note the twin bed is simply a bed thrown in the room and blocks excess to the closet and where the iron is stored.... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied due to the lack of air conditioning in your room. We take guest feedback very seriously at our hotel and I will be sure to pass on your comments to...

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3 of 5 stars
francevisitorLeeds   9 contributions
leeds
Sep 15, 2009

First impressions on arrivng last weekend were really positive. Friendly and efficent check in and storage of luggage until room was ready later as it was only 11am when we arrived. We had booked a standard twin room, which was a good size on the fourth floor and had a view of the park. it was well appointed with everything... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the service provided at breakfast and dinner. We take guest feedback very seriously at our hotel and I will be sure to pass on your comments to the entire...

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4 of 5 stars
davidb72   4 contributions
Dublin
Aug 25, 2009 | Trip type: Friends getaway

I stayed in this hotel last weekend for 1 night with friends as had spent the previous night in the Central Park Hotel just up the road (do not stay there) What a lovely hotel! It's a little bit old fashioned but in a nice way. The staff were absolutely lovely especially at reception. The deluxed room was spacious as... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Hyde Park. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and hope you think of Thistle Hyde Park again for future visits.

Excellent!
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4 of 5 stars
Hopefullylost   3 contributions
Calgary
Aug 13, 2009 | Trip type: Couples

Stayed at this hotel for four nights at the beginning of August 09. Booked the standard double and was pleasantly surprised at the size of the room as it was significantly larger than rooms I have stayed at in the past. Certainly things are getting a bit dated but the room was very clean, the bathroom was huge and the... more

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3 of 5 stars
UsMav   1 contribution
US
Jul 25, 2009 | Trip type: Solo travel
2/2 found this review helpful

I booked a room at Thistle Hyde Park three weeks in advance and called reception the day of my arrival to let them know of my arrival time, which would be in the evening. When I arrived, the man at the reception desk said there was a problem with my booking. He said I'm supposed to be at the Thistle... more

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4 of 5 stars
whitelight_9   1 contribution
Dublin ireland
Jul 13, 2009 | Trip type: Family
1/1 found this review helpful

Chose hotel for period style - find modern hotels bland and featureless. We were upgraded on arrival from a standard double to a suite which was great and really impressed my daughter. We had a balcony overlooking Hyde Park. Receptionists were very friendly and helpful. Very convenient for siteseeing and Oxford Street. Only negatives would be that the hotel is... more

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Thistle Hyde Park Also Known As

  • Thistle Hyde Park London
  • Thistle Hyde Park Hotel London
Address: 90-92 Lancaster Gate, London W2 3NR, England