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Hilton London Syon Park

4.0 of 5 Hotel   |   London Syon Park | Brentford, London TW8 8JF, England
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Hilton London Syon Park
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Ranked #377 of 1,065 Hotels in London
A recent review
5 of 5 stars reviewed 2 days ago
londoner99 Leicester, United Kingdom
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898 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leicester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here one night as this was the venue our friends' had their wedding reception that evening. The decor, ambience, service and food was excellent. As a Londoner, I wouldn't recommend this Hilton as a base for tourists as it's a bit far out.

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London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was as to be expected with the Hilton Brand excellent. The staff were friendly and courteous. The room was clean and a good size. Being on the ground floor we had a small patio area to sit out on. The bar stocked a full range of spirits. The decor in the reception area was excellent and comfortable. Unfortunately... More 

Review collected in partnership with Hilton Hotels & Resorts

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Switzerland
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed one night for a business event. Meeting rooms and common spaces are fine. Most of the staff seemed to be junior trainees, esp at reception and restaurant. The food was ok, but nothing to write home about. Spacious room/suite, but some of its furniture had seen better days. Arrived at 9, was checked in at 11:45, discovered that the... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

A lovely hotel with excellent service in a very nice park location. This hotel is in an excellent location to allow visits to Kew Garden and other attractions. This hotel is very close to the River Thames and the ability for some great walks

Review collected in partnership with Hilton Hotels & Resorts

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SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many Thanks for your review! I'm pleased to hear that you had a lovely stay and we hope you can return. Sascha Koehler General Manager More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I had read previous reviews and didnt know what to make of the place. I'm so glad I didn't listen and me and my bf enjoyed a two night stay here. Was such a great relaxing time but little tiny things let it down. On arrival I was checked in quickly and given clear directions to were things were. I... More 

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SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for such a detailed review! Whilst it's great to see you had an amazing weekend it is a shame to see that little details let us down. I will certainly share your feedback with the team and work with them so that when you return it will be a 5* review! Kind Regards Sascha Koehler General Manager More 

London UK
Contributor
14 reviews 14 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is the second time I have stayed here - my previous stay was under the Waldorf Astoria ownership and we had a fabulous stay (see previous review). Unfortunately I cannot say the same for the most recent stay. Staff were efficient on check in/out but not knowledgeable or warm in any other aspect. Small touches in the room (such... More 

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SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for taking the time to share your experience with fellow travelers! I'm very disappoint that you feel we have let you down, especially in comparison to your previous stay. I'm sure you can understand wear and tear of furniture when a property has been open for nearly 4 years and it terms of our change from a Waldorf... More 

Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have just had two days at the Hilton Syon park which is located on the Syon Park Estate, the hotel is quite and comfortable set in parkland location,close to heathrow and central london, great staff, spacious rooms, restaraunt great would visit again.

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for your pleasant review, I will be sure to thank the team for helping to make your stay great. We look forward to welcoming you back. Sascha Koehler General Manager More 

London
Top Contributor
68 reviews 68 reviews
55 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night having attended a wedding at Pembroke Lodge in Richmond Park. The room was large, with a huge bed and nice little balcony. I was impressed with the decor and the bathroom was lovely, with a tv in the bath and a nice separate shower. My only issue was that I couldn't figure out how to... More 

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for such a positive review, what a shame that we just missed out on being perfect! I certainly take on board your comments in regards to the Tv and will try to work with my team to come up with a solution to this. We hope to welcome you back again soon. Sascha Koehler General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at Hilton London Syon park on a Friday night and was delighted to see our room on arrival it was faultless. The staff we're lovely and even showed my 12 year old son the way to the games room and explained all the entertainment they supply. There was also a fantastic live singer at the bar that made... More 

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for your review! I'm delighted to see that you and your family had an amazing stay and managed to take advantage of the entertainment we have on offer. We look forward to welocming you back to Hilton London Syon Park. Sascha Koehler General Manager More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Lovely looking hotel, but the room was not clean, the TV and remote was broken, the tap stopped working during the night. The breakfast was worse than a Premier Inn and the dinner was poor too. Staff were friendly, bar was lovely and had it not been for these issues, it would have been a great venue. Overall, very disappointing.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review

Many thanks for taking the time to share yor comments and feedback. Please accept my sincerest apologies that you left feeling so disappointed and I will be sure to share your feedback with the team in order to make improvements where possible. Sascha Koehler General Manager More 

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Additional Information about Hilton London Syon Park

Address: London Syon Park | Brentford, London TW8 8JF, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Syon Park 4*
Number of rooms: 137
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Also Known As:
Hilton London Syon Park England
Hotel Style:
#57 Spa Hotel in London
#246 Luxury Hotel in London
#247 Business Hotel in London
#311 Romantic Hotel in London

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