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Hilton London Syon Park

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London Syon Park | Brentford, London TW8 8JF, England
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Ranked #373 of 1,063 Hotels in London
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966 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The location of the hotel is fantastic - it's in the middle of a huge park, with a lovely botanic garden next to it. The rooms had a lot of extras, like TV in the bathroom and a Mac Mini for each room. I was pleasantly surprised. We had bufet lunch and dinner, which was okay, but nothing special. I... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Was here for a weekend for my wedding. Brilliant service by staff, made weekend memorable for us as it removed any unwanted stress. The rooms are beautiful and makes the most of its location. Breakfast was also of very good quality.

Review collected in partnership with Hilton Hotels & Resorts

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Wilmslow, United Kingdom
Top Contributor
60 reviews 60 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Been to this hotel a few times now. Rooms are lovely. Staff are helpful and public areas are really nice. Spa is excellent but pool gets a bit noisy with kids and its difficult to work out when its adult only times, if ever. The main issue with this hotel is the food. For a hotel of this calibre and... More 

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London
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was really quite disappointed in my stay here. The rooms are okay, nothing special, a bit dated and tired. The housekeeping wasn't great - black sinks left smeared showing poor cleaning, stains in the bathroom on the floor and dust left on bathroom shelves. Considering the number of stars and the price I would expect a few nice touches... More 

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Elizabeth_Burke_PA, PA to the General Manger at Hilton London Syon Park, responded to this review

Many thanks for taking the time to share your experience with fellow Tripadvisor users, although I am very sorry to hear that you left feeling so disappointed. As I have mentioned in your other review, I will be sure to share your feedback with the team and make any changes possible to ensure a better guest experience going forward. Kind... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Where do i begin? The staff are beyond helpful! I am quite a difficult person but they met all my needs effortlessly. I asked for private dining in my room and a table was set up on arrival, that won me over! I hate taking the time out to request things and turn up without them been done. The hotel... More 

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Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Thank you for your kind words! I am delighted to read that we managed to meet all of your needs as requested and left you feeling more than satisfied with your stay. I will be sure to thank the team for the special effort they have put into ensuring you dinner table was set up as requested. We hope to... More 

PINEHURST, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel in a beautiful setting with train access to London and many attractions. Very helpful staff, excellent restaurant. Train station about a 10 minute walk from hotel, small station with only stairs to platform so difficult with luggage.

Review collected in partnership with Hilton Hotels & Resorts

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Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Many thanks for your review! It is always a pleasure to read positive reviews and I will be sure to thank the team for assisting in making you feel at home. Kind Regards Elizabeth Burke PA to the General Manager More 

London, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Hilton Syon Park with my wife to celebrate our anniversary and although in general the stay was good, there were quite a few things which let the hotel down. On arriving at the hotel we were very kindly upgraded to King Deluxe with a view. While I really appreciated the upgrade, the room did not strike... More 

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Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Many thanks for taking the time to share your comments and feedback! I am very sorry that you left feeling so disappointed with your stay and the food in the restaurant. I do understand that we have been in contact with you about your experience and I do hope you find the solution suitable. Kind Regards Elizabeth Burke PA to... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I booked Syon Park for one night for a romantic getaway and it was amazing. The staff are friendly and helpful nothing was too much. The room was gorgeous I absolutely loved the decor from the chandeliers down to the carpets. Even the bathroom blew me away. The room service was superb and a very high standard of service. The... More 

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Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Many thanks for taking the time to share your experience with fellow travellers! Wow such a lovely review and we are delighted to read that you had such a wonderful stay and I will be sure to thank the team for being so helpful. We look forward to welcoming you back soon. Kind Regards Elizabeth Burke PA to the General... More 

London
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We recently attended for a girly treat and as always my attendance was memorable I will continue to invite new guests and recommend this spa as the service and ambience is perfect however I must inform people who are expecting the traditional no kids zone that this location is not ideal for you! This is the 2nd time that I... More 

Was this review helpful? Yes 2
Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Many thanks for your review and your continued loyalty! I would just like to mention that children's hours are 9am - 11am and 4pm - 6pm. We look forward to welcoming you back soon. Kind Regards Elizabeth Burke PA to the General Manager More 

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, fantastic surroundings, not too far from Twickenham Stadium too. We couldn't really say a bad word about this hotel the rooms were amazing, it was spotless throughout, food was pure class although pricey as hell! We were only here for one night so didn't have much time to use the facilities but they looked fantastic.

Was this review helpful? Yes
Elizabeth_Burke_PA, PA to the General Manager at Hilton London Syon Park, responded to this review

Many thanks for sharing your experience with others! It's always a pleasure to receive positive reviews such as yours, I will certainly thank the team and encourage them to keep up the hard work. Kind Regards Elizabeth Burke PA to the General Manager More 

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