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All 1,066 London hotels

Shaftesbury Suites London Marble Arch

41 Great Cumberland Place, London W1H 7LG, England (Marylebone)
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Shaftesbury Suites London Marble Arch
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Ranked #653 of 1,066 Hotels in London
A recent review
5 of 5 stars reviewed 1 week ago
AhmedDawoud
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78 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located a couple minutes walk from Marble arch , and oxford street. The Hotel is very clean , rooms are rather small . I got an upgrade upon check-in but the single deluxe room is very small, no place to but ur luggage. The bathroom was great and very neat . Book early via premier members club... More 

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TLV, Israel
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 22, 2014

Hi, stayed with my daughter for 5 nights. This apt hotel has, i think, 8-10 rooms, 2 on each floor. The reception is tiny and there are 2 chairs to sit there, but bottom line no lobey. Checking in and out is being done at another hotel very close to this one, same goes for breakfast ( if u want... More 

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Polokwane, South Africa
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2014

The location of the Shaftesbury suites is the best think it has going for it. The website is misleading and the suites are small. Reception staff do not speak fluent English and check in was a lengthy process. There were five of us, all allocated different rooms. Mine was downstairs (nr 3). My room was small but clean with a... More 

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Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed November 6, 2014

Well, we choosed this Hotel because of its location (close to Marble Arch Station) and we had some shopping plans too (Oxford and Regent Streets). The staff was very professional, helpful and friendly. Special thanks to receptionist- Nargiza- who helped us and provided the required information regarding our plans around London. Moreover, we were received free upgrade from Double Room... More 

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New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 17, 2014

We were very disappointed to find that there was no elevator in this hotel. They did help us with our luggage, but after a long day walking up three steep flights of steps to your room is no fun. Also, my room was shabby and dirty. The carpet was stained and worn; there were stains on the throw pillows and... More 

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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2014

One of the best customer service we have had in a long time, the young lady at the reception Kanchan was very welcoming, it was my boyfriend's bday so i wanted to make his day special but due to a very hectic travel i completely forgot to ask them to put a champagne bottle in the room but as soon... More 

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Stirling, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2014

I booked the hotel the day before we arrived. Very warm welcome, porter service was provided. The room and bathroom were both immaculate the staff were extremely helpful. We really enjoyed our stay the only thing that we have to ask for replacing the shower gel and shampoo coz i hadn't been replaced but they did it immediately. Overall we... More 

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Keva02, Thank you for having shared this lovely review on Tripadvisor. I am delighted that you enjoyed your stay with us and that the service exceeded your expectations. Please accept my apologies for the fact that the toiletires had not been replenished, as this is very much part of our standards. Rest assured I will follow up on both... More 

Preston, United Kingdom
1 review
4 of 5 stars Reviewed July 30, 2014

We arrived at the Shaftesbury suites to be told that they were fully booked so we were being transferred to a sistet hotel in Paddington! This was unacceptable to us as we had chosen this hotel for its location and we had booked a restaurant around the corner. The receptionist informed us that THEY DO NOT CLOSE THE BOOKING WEBSITE... More 

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Nicola H, Thank you for having shared your experiences on Tripadvisor following your recent stay with us. I am glad that the friendliness of our staff and the quality of the room you were ultimately provided have left you with a positive over all impression of the Shaftesbury Suites. I do apologise for the initial confusion with regards to... More 

Kota Kinabalu, Malaysia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 24, 2014 via mobile

We were staying in this hotel for night, our room was at no.10 The hotel is a small hotel, u will be welcome with 1 bell boy and a small reception desk, but both of them are very friendly. There is no lift in this hotel, but no worries, the bell boy will help you with your baggage. The room... More 

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Beryl A, Thank you very much for having taken the time to share this review on Tripadvisor following your recent stay with us. I am delighted that you enjoyed your stay and that the service provided by our team and the physical product met your expectations. I look forward to welcoming you back in the hopefully not too distant... More 

Cambridge, United Kingdom
Top Contributor
133 reviews 133 reviews
33 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed July 21, 2014

I booked this last minute, i.e. the morning of our arrival ! We were out all day on a river cruise and when we got to this place and to reception, the receptionist informed us that this hotel was fully booked and she was therefore sending us to Paddington, a 4 * hotel and with a free taxi ride. We... More 

Was this review helpful? Yes
Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear madmichyLondon, Thank you very much for having shared this detailed and constructive review on Tripadvisor following your recent stay with us. I am thrilled that our receptionist was able to accommodate you in the end, despite the initial concern about lack of availability due to our systems glitch, and that your over all impression of the Shaftesbury Suites remains... More 

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Additional Information about Shaftesbury Suites London Marble Arch

Address: 41 Great Cumberland Place, London W1H 7LG, England
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Number of rooms: 15
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Also Known As:
Shaftesbury Suites London Marble Arch Hotel London
Shaftesbury Suites London Marble Arch England

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