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All 1,069 London hotels

Shaftesbury Suites London Marble Arch

41 Great Cumberland Place, London W1H 7LG, England (Marylebone)
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Shaftesbury Suites London Marble Arch
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Ranked #781 of 1,069 hotels in London
A recent review
3 of 5 stars reviewed 4 weeks ago
Ehad2 Needham, Massachusetts
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57 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Needham, Massachusetts
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For a city visit, the Shaftesbury is well located near the Marble Arch. We were upgraded to a sister property next door, the Montcalm. The room was comfortable and the staff was very friendly. Wifi was free. I don't know what the original property was like so can't comment. I thought the room cost was reasonable based on London rates... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Ehad2, Thank you for having taken the time to share your feedback on Tripadvisor, and I am very pleased that you enjoyed your stay and the room in the end. I hope that the next time you will travel to London, you will also consider us a your first choice destination. Kind Regards, Alexander Henskens Hotel Manager More

Milton Keynes, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 1, 2013 via mobile

Got to shaftesbury marble arch paid £16 to park then went to check in and got told they had made a mistake and their were no rooms left, they then told us we were being moved to shaftesbury metropolis with complimentary breakfast and upgraded from duluxe to club room...i thought sweet :-) got to metropolis and i was askd to... More

Was this review helpful? Yes 3
Hastings, United Kingdom
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 22, 2013

Don't. Don't. As long as we patronise places like this they will continue to rip off the unwary and give a bad image of London to visitors. It is in a good location. And the rooms are fine if a bit bling. I stayed because I had a dinner nearby. They had made an 'error' in the booking and in... More

Was this review helpful? Yes 4
tampa, FL
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 21, 2013

Like many other reviewers, I had booked to stay at the marble arch by Montcalm, which advertises itself as a five star, boutique spa hotel. I had therefore gone into this stay expecting a five star experience, but ours fell well short once we were transferred to the Shaftesbury suites. The location is great, but you are paying a premium... More

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Senior Contributor
34 reviews 34 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 15, 2013

Though presented at booking.com as a fully fledged hotel this is misleading. Another period building they tried to turn into a cashcow...by calling it a hotel and charging £216 for the night! No lift they put me on the 4th floor!! First in a single as large as a dog kennel! Stayed in an ok double for the night.The "hotel... More

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Auckland Region, New Zealand
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2013

This is the 3rd time i've stayed at this hotel and will stay again next year. The location is great, just a few minutes from Marble Arch, good value as breakfast is included which is a bonus in London. Our room this time was at the back of the hotel on the 2nd floor, good size room and bathroom -... More

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Warwick NY
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 23, 2013

after reading some of the negative reviews, I was a bit apprehensive about my stay, but was pleasantly surprised. I checked in at the address listed, and was given a room on the ground floor in that building. The room was quite small, but despite my two suitcases, I had no issues moving round the room. The bed was very... More

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 18, 2013

We stayed at this hotel on 9 June for one night. It is a small hotel in Cumberland Place in London. The hotel is a very short walk to Oxford Street and the famous stores. Marble Arch station is also a short walk from the station. We were allocated a room on the third floor. Unfortunately, the hotel does not... More

Was this review helpful? Yes 1
Dammam, Saudi Arabia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 28, 2013

The hotel location, cleanliness, and rooms are great. The price was reasonable but they have change the hotel for us to The Marble Arch London and it have a very fast Wi-Fi. the stuff service was excellent and i would like to thanks them as it was my first time to visit London, and i will recommend this hotel again... More

Was this review helpful? Yes 2
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 22, 2013

I booked this hotel via Agodo at fairly short notice on a specail deal - reduced from £400 to £144 - the location was the most important ,but the description completely oversold what the place is. The room was small and cell like with no natural light, I had the same expercience as the other reviewers and was taken to... More

Was this review helpful? Yes 1

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Additional Information about Shaftesbury Suites London Marble Arch

Also Known As:
Shaftesbury Suites London Marble Arch Hotel London
Shaftesbury Suites London Marble Arch Hotel
Shaftesbury Suites London Marble Arch England
Address: 41 Great Cumberland Place, London W1H 7LG, England
Location: United Kingdom > England > London > Marylebone
Hotel Style:
Ranked #781 of 1,069 hotels in London
Price Range (Based on Average Rates): $$$
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