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Shaftesbury Suites London Marble Arch

3.5 of 5
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41 Great Cumberland Place, London W1H 7LG, England
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Shaftesbury Suites London Marble Arch
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Ranked #669 of 1,052 Hotels in London
A recent review
5 of 5 stars Reviewed April 19, 2015
ZsuzsaK Budapest, Hungary
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 20, 2015

Had booked the hotel many weeks in advance (by phone) and had phone ,only to arrive on the day of the reservation to find out that it was a BASEMENT ROOM ! I am familiar with London and some of its quirky hotel rooms, but clearly the fact that it was a basement room should have been CLEARLY INDICATED upon... More 

Was this review helpful? Yes 3
Budapest, Hungary
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

Our room was on the ground floor but we heard no street noise. It was a room for three people with a double bed and a sofa bed. It was small but very comfortable with complimentary fruit bowl, shortbread, mineral water, coffee and tea. It even had a microwave oven with plates and cutlery. The staff was very polite, smiling... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 17, 2015

Booking in was down road in another hotel. Very small rooms where clean but tiny. Road & passes by noisy. Was informed breakfast not included good job we had confirmation email. Breakfast also in another hotel Would not stay again even for 1 night stay.

Was this review helpful? Yes 1

Travelers are raving about these London hotels

Tel Aviv, Israel
1 review
4 of 5 stars Reviewed February 19, 2015

the location is great.!!!!!!!! on the corner of oxford street! near the hyde park. its avery nice hotel/ very small. without elevator.4 floors.all steps. rooms are very small. better to take the club room!me were removed to the club room and were very satisfied Compared to a regular room we got at first and was extremely small. the staff is... More 

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Senior Contributor
28 reviews 28 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 17, 2014

The hotel is located a couple minutes walk from Marble arch , and oxford street. The Hotel is very clean , rooms are rather small . I got an upgrade upon check-in but the single deluxe room is very small, no place to but ur luggage. The bathroom was great and very neat . Book early via premier members club... More 

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TLV, Israel
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 22, 2014

Hi, stayed with my daughter for 5 nights. This apt hotel has, i think, 8-10 rooms, 2 on each floor. The reception is tiny and there are 2 chairs to sit there, but bottom line no lobey. Checking in and out is being done at another hotel very close to this one, same goes for breakfast ( if u want... More 

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Polokwane, South Africa
13 reviews 13 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 13, 2014

The location of the Shaftesbury suites is the best think it has going for it. The website is misleading and the suites are small. Reception staff do not speak fluent English and check in was a lengthy process. There were five of us, all allocated different rooms. Mine was downstairs (nr 3). My room was small but clean with a... More 

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Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

Well, we choosed this Hotel because of its location (close to Marble Arch Station) and we had some shopping plans too (Oxford and Regent Streets). The staff was very professional, helpful and friendly. Special thanks to receptionist- Nargiza- who helped us and provided the required information regarding our plans around London. Moreover, we were received free upgrade from Double Room... More 

Was this review helpful? Yes 1
New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 17, 2014

We were very disappointed to find that there was no elevator in this hotel. They did help us with our luggage, but after a long day walking up three steep flights of steps to your room is no fun. Also, my room was shabby and dirty. The carpet was stained and worn; there were stains on the throw pillows and... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2014

One of the best customer service we have had in a long time, the young lady at the reception Kanchan was very welcoming, it was my boyfriend's bday so i wanted to make his day special but due to a very hectic travel i completely forgot to ask them to put a champagne bottle in the room but as soon... More 

Was this review helpful? Yes 5
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