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All 1,073 London hotels

Shaftesbury Suites London Marble Arch

41 Great Cumberland Place, London W1H 7LG, England (Marylebone)
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Shaftesbury Suites London Marble Arch
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46%
Ranked #723 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed 2 days ago
Nicola H Preston, United Kingdom
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  • Reviews (68)
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68 people have reviewed this hotel

Traveler rating
    15
    17
    12
    9
    15
See reviews for
4
25
3
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Preston, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

We arrived at the Shaftesbury suites to be told that they were fully booked so we were being transferred to a sistet hotel in Paddington! This was unacceptable to us as we had chosen this hotel for its location and we had booked a restaurant around the corner. The receptionist informed us that THEY DO NOT CLOSE THE BOOKING WEBSITE... More

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Kota Kinabalu, Malaysia
Contributor
18 reviews 18 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We were staying in this hotel for night, our room was at no.10 The hotel is a small hotel, u will be welcome with 1 bell boy and a small reception desk, but both of them are very friendly. There is no lift in this hotel, but no worries, the bell boy will help you with your baggage. The room... More

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Cambridge, United Kingdom
Top Contributor
118 reviews 118 reviews
31 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this last minute, i.e. the morning of our arrival ! We were out all day on a river cruise and when we got to this place and to reception, the receptionist informed us that this hotel was fully booked and she was therefore sending us to Paddington, a 4 * hotel and with a free taxi ride. We... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear madmichyLondon, Thank you very much for having shared this detailed and constructive review on Tripadvisor following your recent stay with us. I am thrilled that our receptionist was able to accommodate you in the end, despite the initial concern about lack of availability due to our systems glitch, and that your over all impression of the Shaftesbury Suites remains... More

Chippenham
Contributor
20 reviews 20 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Moved to this hotel due to mix up with my original booking. Happy with the move, the location is good and the room was more than adequate. Breakfast is at a sister hotel a few minutes down the road which was fine. Reasonable value and a good location are its strengths.

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Janzell, Thank you for having taken the time to share this review; I am delighted that your expectations were met during your stay with us and look forward to welcoming you back in the hopefully not too distant future. Kind Regards, Alexander Henskens Hotel Manager More

El Tarter, Andorra
Contributor
17 reviews 17 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent just over a week staying at the Shaftesbury Suites London, Marble Arch, I wanted to stay close to the medical district of London due to having an operation. I was looking for somewhere close so that post op procedures would be easy and I would be able to relax and recover without stressing about travel to another location... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear FoxDylan, Thank you very much for having shared your experiences online following your recent stay with us in the Shaftesbury Suites. I am absolutely delighted that despite your first impression, our Team's personalised service was able to turn it around and provide you with a positive experience in the end. With regards to the pillows, thank you for highlighting... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2014

I stayed in Shaftesbury suites for a romantic holiday in London, it is a small hotel but I found the position very strategic, close to the shopping area of Oxford Street. My room was very clean thanks to the housekeepig girl Katy very professional. Also the receptionist girl Mrs Faiza was very kind and helpful.Top of marks to Kowsar the... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Terenzio C, Thank you so much for this lovely and specific feedback! Rest assured that I will share your wonderful comments with Faiza, Kowsar and Katy; it is always great to see individuals being recognised for their hard work. I am ever so pleased that they, together with the rest of the team, were able to turn your stay... More

Accra
Top Contributor
129 reviews 129 reviews
71 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed May 15, 2014 via mobile

I would go back here again, they had super fast unlimited internet and I liked our room that was decent size (25 sq m) compared to average London hotel rooms. It had a bathroom away from the bed and separated by a internal corridor. This was super cool! The bed was comfortable and the room smelled clean. Choose the even... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear sister-karamazov, Thank you very much for having shared this lovely review on Tripadvisor, and I am delighted your over all impression of the Shaftesbury Suites remains a positive one. Thank you also for highlighting the charger points and the lack of lighting in the bathroom; rest assured that I will follow up on this internally to make our future... More

Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed May 13, 2014

Booked to stay here a few weeks ago due to the location of the property. My friend and I needed to be out of the hotel for 7.30am to walk to our destination the next morning. When we arrived to check in we were quickly told that they had made a mistake with the booking and their website wasn't working... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Kate L, I am terribly sorry that due to the booking error we were not able to accommodate you in the Shaftesbury Suites; naturally I understand the inconvenience and distress caused due to this last minute change, and for this please allow me to apologise. I have sent you a private message in the hope of discussing in person,... More

Mauritius
Top Contributor
183 reviews 183 reviews
66 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed May 11, 2014

I booked this hotel for a business trip last minute via booking.com. The book was good, it is a good size, had free fruit, nice bathroom, nice sink in the room with fridge etc. The bed was very comfortable and the staff very welcoming. Bad points, the internet was a bit hit and miss, there is no lift so you... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear SforSani, Thank you very much for having taken the time to share a review on Tripadvisor. I am very pleased that your over all impression of the hotel remains a positive one, despite the issues you experienced with the Internet; Rest assured that I will follow up on this internally to avoid any future issues. When you next decide... More

Ulverston, United Kingdom
Top Contributor
58 reviews 58 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 7, 2014

They may advertise a manned reception but this is nothing more than a night porter style operation. To check in you are required to walk at least another 100m down the road, they take full payment upfront (which I haven't got a problem with) then require you to collect your receipt the following morning in a different building from the... More

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Alexander_Henskens, General Manager at Shaftesbury Suites London Marble Arch, responded to this review

Dear Mark C, I am very sorry that your stay at the Shaftesbury Accommodation Suites did not live up to your expectations. Indeed, as these are rooms only, our shared guest facilities are a few houses down the road, and I can fully understand if this is an inconvenience, to which I unfortunately do not have a solution. Nevertheless I... More

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Additional Information about Shaftesbury Suites London Marble Arch

Address: 41 Great Cumberland Place, London W1H 7LG, England
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
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Also Known As:
Shaftesbury Suites London Marble Arch Hotel London
Shaftesbury Suites London Marble Arch England

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