Arrived in the evening (9pmish) – check in was up the street in another hotel. Apparently there's no reception after 7pm. Long wait, at the Montcalm reception followed by a charge of £360 for two nights (not including breakfast). Then I was taken back down the street and shown to the SMALLEST hotel room I have EVER seen… I thought... More

the room were very clean very good furniture botek style but the hotel is very small entrance with side desk as reception i would recommend to go to the main hotel Montcalm .

We stayed only for one night, but really enjoyed our stay. Hotal in a excellent location. The room was very modern, clean and staff very helpful. Will be definitely staying there again with in London.

I travel on a weekly basis with work and I must say this hotel was in a great location and the rooms were gorgeous BUT and there is a big BUT I got given a room which was straight next to the reception and front door to the hotel. I arrived at 3pm and there was building work going on... More

Loved this hotel. Only stayed for one night had everything we looked for in a hotel. Friendly staff at check in and a lovely and spotlessly clean room (only downfall was it was on the top floor which was a lot of stair climbing but its good for exercise!). Excellent location just round the corner from Marble Arch tube station... More

Having stayed before at Mountcalm hotel, imagined that suites should be as good as hotel. Pure imagination! Stayed in room 15, fourth floor without lift. Breakfast was taken in another hotel (i got rainy days in London) and my room rate was between 168 and 240 pounds plus 12 pounds for breakfast. Upon complayning, got the answer that, as a... More

The Shaftesbury Suites is a building approximately 100 yards down the road from the main hotel and reception which means you have to check in first and walk to your accommodation. Had I known this before I arrived I wouldn't have gone to the accommodation first...in the rain. Given a room in the basement I took the view that at... More

hotel was very nice and clean with all the amenities.WC was very clean as well.staff was helpful.we forgot one of our camera cable and they provided it free of cost. only thing that irritated me was very dim light on dressing.