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H10 London Waterloo

284 to 302 Waterloo Road, London SE1 8RQ, England
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H10 London Waterloo
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H10 London Waterloo
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2,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for H10 London Waterloo
See the most recent reviews
Newcastle-under-Lyme, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 10, 2013

Stayed at the H10 London Waterloo for one night over the Christmas break. Couldn't fault it. Its in a great location 5 mins walk from Waterloo Station. Service was fantastic greeted with a smile on arrival, we arrived very early 9am ish to drop our bags in the luggage store however the room was ready which was a bonus and... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest, Thank you so much for the delightful feedback. It has been a pleasure to have you stay in our hotel, and all the team would like to also thank you for the feedback. Why not take advantage of our fantastic H10 Club membership to make your stay an even special one than you already have had. Looking forward... More 

Crewe, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2013

One of the best hotels in London. Very convenient situation. Easy for walking and/or public transport. Waterloo station and the Thames are less than ten minutes walk away. The staff are always helpful and friendly and make the stay pleasurable.

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest, Thank you so much for the feedback. All of our team are delighted that you had a pleasurable time in the hotel. We hope to see you again soon! Kind regards Jorge Gil de Gomez More 

Antwerp, Belgium
1 review
5 of 5 stars Reviewed January 6, 2013

I go to London on a yearly base, and this is far out the best hotel I've ever had in London. H10 is a Spanish hotel group that delivers excellent quality. It's the second time I've been in this hotel and it's still as impeccable as a year ago. Clean bright and modern rooms. Excellent bed, but pillows are a... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you very much for the positive feedback. I am delighted to hear that this is the second time you have stayed here. Why not take advantage of our loyalty programme (Club H10) where you can make your stay an even more special one. Looking forward to seeing you on your next London visit! Regards, Jorge Gil de... More 

staffordshire
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2013

Recently needed to stay in London so decided that as we have always been happy with H10 Hotels for many years we would use the H10 near Waterloo.. As normal for this chain of hotel the staff were extremely pleasant, friendly and nothing was too much trouble. The Hotel is very modern and extremely clean throughout.The quality of food was... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest We are delighted to hear that you are a regular guest of H10 hotels, and we all thank you for your support. It has been a pleasure to take care of you and we thank you for all the positive feedback regarding our service and the quality of our food. Looking forward to seeing you again! Regards, Jorge... More 

Exeter, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 4, 2013

The hotel is not far from Waterloo, about a 7 minute walk. Whilst there is nothing much near the hotel there are reasonable restaurants nearer to Waterloo. The station is on a number of tube lines and there are lots of buses so getting pretty much anywhere is easy. The room was small but very comfortable- the large window (which... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you very much for the feedback. We are happy that this will be one of your preferred hotels in the future, so why not take advantage and become a Club H10 member and enjoy all the benefits to make your stay an even special one than you have already had. Warm regards Jorge Gil de Gomez More 

London
1 review
5 of 5 stars Reviewed January 4, 2013

We stayed in the hotel New Year's Eve, on arrival we had champagne, the rooms were very very clean and comfy we also had slippers and dressing gowns provided in the rooms. The only thing I would say is the queuing for breakfast in the morning but apart from that a fantastic stay

Review collected in partnership with Easytobook.com

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you so much for the constructive feedback. We are happy that you have had an excellent time on New Year’s Eve. We have noted the issue with the queue’s for breakfast and we will at ways to improve on this. Kind regards, Jorge Gil de Gomez More 

Lincoln, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed in this hotel for 4 nghts over the New Year and had a great break. The hotel is very modern and extremely clean throughout. The staff were all friendly and efficient. The room we had was on the 11th floor with views towards the City and the Shard which was amazing at night. The bedroom was very clean... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you for the feedback. We are happy that you have had a good time at the hotel during your 4 days with us, and that you enjoyed the services and comforts we provide. Regarding the points of the mini bar and dinner, we thank you for the feedback and will look at ways to improve. Regards, Jorge... More 

1 review
5 of 5 stars Reviewed January 2, 2013

I would like to express my sincerest gratitude to you and your staff for making our stay a great and certainly memorable one. Both myself and the other couple that stayed at your hotel were completely blown away by the courtesy and superb customer service received. I would also like to say a huge thank you for the upgrade that... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest, First and foremost, thank you for choosing the H10 London Waterloo for your stay. We are absolutely delighted that you had such a memorable time at the hotel and that we catered to all your needs. The head chef and Charles would like to thank you for such the lovely comments and are happy that you have enjoyed... More 

Bexhill-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

After reading lots of good reviews about this hotel I went with quite high expectations and was not disappointed. As I had never heard of this hotel chain before I did a quite bit of research before hand, as I had booked it for my mother and I as a Christmas gift. My mother can be quite hard to please... More 

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H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you so very much for the positive feedback. We are happy that it met your high expectations, as we strive to meet all our guests’ demands and requests. We are delighted that you will come back, so why not take advantage of our Club H10 membership scheme to make your next stay an even more special one... More 

London, United Kingdom
Top Contributor
70 reviews 70 reviews
51 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 28, 2012

I stayed at this hotel in May 2011 and decided to visit again in December 2012. I make no apologies for being negative but here goes: Check in was quick and professional. Although this hotel is rated four star the staff and hotel itself do not warrant four star status. I was allocated room 908 which had fantastic views across... More 

Was this review helpful? Yes 1
H10HLW, General Manager at H10 London Waterloo, responded to this review

Dear Guest Thank you for the constructive feedback. I am really sorry to hear about the experience you had at our hotel, and we have taken preventative measures to ensure that the service is improved. On behalf of those who you have encountered, they all apologise profusely and will ensure this does not happen again. All departments will improve from... More 

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