Had originally booked a triple for three adult friends room was entirely to small, and was offered upgrade to a 2 bedroom, 2bath, with asnuge living room with full kitchenette, office 4 flat screen televisions, and best, a terrace large enough fo 10 people with killer view of Big Ben, Parliment and the Eye. The upgrade was £200 more a... More

The best thing about this hotel is its location. With the Westminster Bridge, London Eye, Parliament, Big Ben, the Waterloo/Westminster stations, Whitehall all at a walkable distance it's very easy to go around from here. Lots of bus options as well. The interior and decor in the hotel is very nice. The staff is good, the rooms are well maintained.... More

The rooms are nasty and uncomfortable, the shower leaked water onto the bathroom floor and under the door wetting the carpet... The dimly lit corridors are badly signposted... The view is terrible, of a nasty run down concrete building with graffiti on it... No toothpaste in room, electricity sockets not working... Absolutely ghastly interior design making the suite I was... More

Stayed here twice recently and had some good and bad experiences. The worst experience was checking in - coming from Australia after a 24 hour trip I arrived at 7am - obviously well before official check-in time. I enquired if a room was available - but was barked at 'check-in is at 2pm' by the friendly Marco at Reception -... More

I've stayed in this hotel twice now and both times i had a great stay. The location is amazing, staff are very friendly and professional, food/drinks are good. The rooms are spacious and clean but not many have the view of Big Ben. However you only need to step out of the door to see it. I will definitely be... More

I don't know if there is a better location. 2 tube stations and a train station within a 5 minute walk. Right across the Thames from Big Ben and Parliament. Starbucks is close by as are a few other restaurants. Great walk along the Thames. The hotel itself is very, very nice. Very modern. I loved our room, even though... More

a beautiful hotel, with delightfully comfortable bed. Lovely Rooms. Fantastic location. We only ate there once but it was lovely. You are able to see Big Ben from the front door, and the london Eye is a three minute walk away (and a three hour queue) One of the more expensive hotelsI I have stayed in but London is an... More

My partner brought me here for my 30th Birthday as a surprise and it was simply the best hotel I've stayed in. We were looked after really well. The views were incredible. Our first room was very comfortable, but the TV didn't work. We mentioned it on our way out to dinner and when we returned we had a note... More