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The Arch London

Travelers' Choice award winner
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50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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The Arch London
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The Arch London
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1,064 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Johannesburg
Top Contributor
52 reviews 52 reviews
25 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our fourth or fifth visit to The Arch. It is a very well situated hotel in a quiet street, near Marble Arch and Hyde Park. We received a warm welcome on arrival and check-in was very efficient. We were assisted with taking our baggage to our street facing room. During our four night stay we experienced no noise... More 

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear JamesSouthAfrica75 It was lovely to have welcomed you back to The Arch London this May and I do hope it will not be long until your next trip to London! As Great Cumberland Place is just back from Oxford Street and Marble Arch it affords us lovely peaceful nights for our guests yet a fantastic central location for the... More 

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just stayed at the Arch Hotel in Marble Arch. The rooms are clean and very comfortable. The staff have been extremely helpful and the hotel is in a great position, close to everything we needed. I would highly recommend the hotel and will certainly be back when we return to London.

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear Lisa P It brings such a smile to The Arch London team to know that you enjoyed your trip to London and that the hotel added to this for you. It was our pleasure to have welcomed you and I do hope your return trip will not be long away. Being so close to Oxford Street means shopping is... More 

Kildare
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel and fantastic location. Bit expensive for family. Staff are excellent and the facilities are good. Rooms are quite spacious. Overall we had a great experience in this hotel. We would certainly return to the hotel.

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear oscar12346 Thank you so much for taking the time to comment on Tripadvisor about your recent stay with us at The Arch London. The whole team are so appreciative of your review and we are so pleased that you enjoyed your family stay with us. Should it aid your next trip to London and if you are not already... More 

Oslo, Norway
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Arch is a very nice hotel. It is just walking distance to Oxford Street and shopping. Underground is just around the corner. Staff is very friendly and helpful. Rooms are clean with nice design. Breakfast is a bit expensive and boring. Rooms are not the biggest, beside from that it is a great hotel.

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Dear telvestad, Thank you for having taken the time and trouble to write your review on The Arch. I am delighted you enjoyed your visit to the hotel and thank you for staying with us. Please let me know personally if I can be of assistance for any future booking. With warmest regards, Michael More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly, helpful and professional staff making a stay in this very comfortable hotel a most enjoyable experience - whilst in a central position it is a relaxing retreat where clearly every effort is made to make guests feel very welcome. Very good breakfast in a nice environment.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear ag44302, Thank you for the nice feedback, I am so pleased your visit was enjoyable. Thank you for mentioning our breakfast I am so pleased you had a good time and found the selection of food we offer interesting. Please come back to stay with us again and let me know if I can be of assistance. With warmest... More 

Manchester, UK
Top Contributor
82 reviews 82 reviews
77 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 1 week ago

From check-in to check-out, we had a very nice time at The Arch. Little was too much trouble for the staff who were uniformly excellent. We requested a late check-out on booking which was honoured without question, and the breakfast was really very good indeed. The hotel is not perfect - the room we had was very small (not unusual... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear rreece, Thank you for having taken the time to write such a positive review regarding your visit to The Arch London. I was pleased you enjoyed the hotel and all our facilities, and am sorry about the shower door letting water get into the bathroom, something which is easily fixed. Your support of The Arch is noted and appreciated... More 

Paris, France
2 reviews
4 of 5 stars Reviewed 1 week ago

Very nice place with a good situation, in front of Hyde Park and 3 minutes walking to the subway. The staff was really Professional and friendly. The room was perfect! A special thanks to the Front Office Manager, Maris Tucs ...

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Caroline R, Thank you for the great feedback regarding your recent visit to The Arch. The team and I are thrilled you enjoyed the location and especially the service here at The Arch. Maris is thrilled to have had a mention by you, he is indeed a real star performer and we are lucky to have him! Thank you... More 

Darmstadt, Germany
1 review
4 of 5 stars Reviewed 1 week ago

fitness room, wifi, location, breakfast and staff were outstanding. Thought the room was a little too expensive. Had a room directly on the street so was noisy in the morning and the hallway was loud too, I think there was a supply room next door.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear jandebiz, Thank you for having taken the time to post some feedback on your recent visit to us. I am delighted you enjoyed your visit and especially the service and friendliness of the team here. Also, I wanted to let you know that I was sorry about the noise disturbance you experienced during your stay. We have many rooms... More 

Tel Aviv, Israel
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The quality and Luxery is shown in every part and details. We enjoyed our staying very much. The Room is well designed, felt hommy and warm. The bathroom is well equipped and very comfortable. The staff is very dedicated to there job and it's obvious that the hotel is managed very well. The location is perfect in the hurt of... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear gidi06, Thank you for having taken the time to review The Arch London. I was so pleased to read that you enjoyed the Hotel, the service and our central location. Please let me know personally if I can assist you making your next booking whenever your travels bring you back to London. Thank you and with warmest regards, Michael More 

Woking, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Arch for one night to celebrate our 4 year anniversary. The idea was that we would order room service and watch movies all night to have a break from our business. When we arrived we were congratulated on our anniversary and we were upgraded to a Junior Suite. When we arrived in our room there was... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear AjayP, Thank you for the lovely review of The Arch London. It made me really happy to read such a positive and encouraging review and I am thrilled you felt well looked after. It is often the little touches which make all the difference and was delighted to read that your 4th wedding anniversary was a success. Please come... More 

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