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All 1,073 London hotels

The Arch London

5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)
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Ranked #21 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Gabe613 Tel aviv
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773 people have reviewed this hotel

Traveler rating
    609
    122
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Tel aviv
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This unique hotel is simply unparalleled in my many travel experiences. Seems like they have everything one can hope for in a hotel experience down to a tee. From the moment you walk into the warm stylish lobby you realize you are in a hotel where every little detail has been carefully thought-out and designed, making it state-of-the art. It... More

Was this review helpful? Yes 2
Singapore, Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a week. First impression of this hotel was a little disappointing. The lobby area is small and the walkway towards our room is narrow. It is certainly unlike the grander hotels like Hilton or Hyatt. Our hotel room is tiny and we had difficulty walking around especially with 2 huge luggages in the room.... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Jane_Shen, Thank you for the feedback regarding your stay and thank you for staying with us! I am pleased you enjoyed your visit and especially liked your comment regarding the service you received and our restaurant here - thank you. Regarding the design of the lobby and corridors and first impressions, The Arch was build out of 7 Townhouses... More

West Islip, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Arch is a great boutique hotel just a few minutes from Marble Arch. Located on a quiet part of the block, the rooms are very nice and modern, nice bathrooms, free mini bar selections, and very quiet. The staff, from the door man to front desk, and the restaurant servers were all very friendly and really go out of... More

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Dear Jeff G, Thank you for the lovely feedback. I am especially pleased to see that you enjoyed the service aspect of your visit and you felt "at Home". This is exactly what we are trying to achieve and I am pleased you felt the hospitality you received was genuine and warm. Please do let me know personally if I... More

Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here a couple of times, and it's completely fine-- good neighborhood, close to the city (and shopping). The rooms need refreshing, as things like paint was peeling from the bathroom doors, marks on the wall from the mirror and mirrors hanging off the wall-- and there were marks/ smudges on doors, etc. The decor is a little over... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear dromamania4evr, Thank you for your feedback regarding your stay in December 2013. Being only 4 years old we are a relatively new hotel but regardless of this the maintenance of bedrooms and public areas is a top priority for us. I am sorry that your room was not up to our very high standards at the time of your... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a group of 35 people from India coming to London for an incentive and we stayed at the Arch London for four nights. I cannot speak highly enough of the level of service we received! The attention to detail was impeccable and all the staff worked so hard to make our stay and the event seamless! The hotel... More

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Dear SuzieG, Oh I remember it well! Thank you for the lovely comment, it was very nice working with you and your team. I am thrilled the event went well for you. Please do let me know if I can be of assistance in the future. With warmest personal regards, Michael More

Lucerne, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the Arch whilst in town on business. Hired a meeting room and the staff were great in terms of refreshements and pointing our guests in the right direction. Great hotel, will stay here again and can definately recommend.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear DavidP, Thank you for the lovely feedback, I am glad your meeting here went well and please come and visit us again regardless if it is business or leisure! With warmest personal regards, Michael More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

What an amazing experience! Thank you! We visited The Arch for my partners birthday. The staff made our experience very special throughout our stay. Excellent attention to detail and customer service. The room was very impressive with a beautiful bathroom and great wifi/sky facilities. I would recommend any one to this hotel which provides a more personal and better standard... More

Was this review helpful? Yes 2
Michael V, General Manager at The Arch London, responded to this review

Dear MRY82, Thank you for sharing your positive experience with the wider audience here on tripadivsor, it is noted and appreciated. The team and I are so pleased you enjoyed your partners birthday visit, the service and facilities of the hotel and hopefully we will be able to welcome you back whenever you are in London. With warmest regards, Michael More

Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed in Xmas 2012 and were so impressed we decided to use the hotel again when back in UK. This time we had our infant son with us. Check-in was efficient and friendly and the room was good although there were a couple of signs of looking tired in places. We had a serious issue with... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear misterteegold, Thank you for your nice feedback and sorry again for the baby cot issue, something we have now rectified and it will not happen again. It would be lovely to look after the three of you again and please do let me know personally whenever you are planning to return. With warmest personal regards, Michael More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed recently for three night's on business. Check-in, very prompt, card charged immediately but didn't explain any extra deposit, bag taken to the room by a gentleman on reception & talked me through room amenities etc. Nice. Room was lovely, great little mini-bar, beautiful bathroom & huge bed. Nice Nespresso machine, great touch. The few niggles - Air-Con unit. More... More

Was this review helpful? Yes 2
Michael V, General Manager at The Arch London, responded to this review

Dear CB, Thank you for the review here on tripadvisor. The feedback from you regarding your return visit to the Arch, it is noted and appreciated. For technical reasons it took us a little longer to reply to your online survey, unusual for us and I am sorry for the frustration this has caused you. Your comments regarding the Air-conditioning... More

Plymouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first visit to the Arch and I loved every moment staying there. It is quite a small hotel which I prefer where you haven't got lots of people everywhere and feels rather exclusive. We arrived very early and the reception staff were delightful and not only were we able to check in early we also received a... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Jo W, Thank you for the time you have taken to write your lovely review on The Arch. the Team and I are thrilled that everything went so well and that you enjoyed the facilities, the service and your upgraded room. Please come and stay with us again and let me know if I can assist you in any... More

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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
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Also Known As:
The Arch London Hotel London
The Arch London England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Business Hotel in London #20 Luxury Hotel in London #23 Romantic Hotel in London #59 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
Number of rooms
82

Questions & Answers

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23 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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