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The Arch London

Travelers' Choice award winner
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50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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1 room 1 guest
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The Arch London
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1,157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Bedford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at The Arch as a family of 3 as a summer holiday treat. We knew that The Arch has a fantastic reputation for great service but we were blown away by our experience. Our young daughter was made to feel so welcome, the team were friendly and professional and nothing was too much trouble. For a 5... More 

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear PIAKelly It is so lovely to read that you had such a nice family break in London and very kind of you to comment about how we added to this during your stay with us here at The Arch London. The whole team’s smile has widen a little on reading that you and your daughter were so taken by... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

So my parents recently visited and stayed in this hotel for their 20th wedding anniversairy c elebratioms and when they returned claimed how fantastic this hotel was and that the food was to die for. So this monday we decided to pay a visit for ourselves to experience the street food afternoon tea and boy we wasnt disapointed! Upon entry... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Paige H, Thank you for the lovely review of our restaurant Hunter 486 here at The Arch London. The team and I are delighted that first of all your parents had a great anniversary stay and also that you enjoyed our new concept of Street Food Afternoon Tea. We have only recently started with this and the feedback is... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times, and it never disappoints. All the rooms are different and unique. The staff is friendly and very attentive to your needs. The decor, comfort and cleanliness are exceptional. An absolute gem. Breakfast is not to be missed. The continental breakfast is more than copious. Afternoon tea is a delight.

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear Lillian L We love being our guests London home and are delighted that we keep managing this for you! It is great to read that you managed to not just experience our rooms, but also got to enjoy our breakfast and also our new Street Food Afternoon Tea. It’s had brilliant reviews and is such a fun twist on... More 

Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were fairly large by London standards, and the bathroom was outstanding. The shower was particularly nice. What distinguishes this hotel was its staff, who were of five-star quality. The concierge services were outstanding, particularly Theo, who was as competent as anyone I have run across in comparable hotels around the world. The breakfast offered numerous choices, though we... More 

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear James C Thank you so much for your review about your summer holiday stay with us, we do appreciate the time you have taken to share this on TripAdvisor. Thank you also for your kind words of appreciation towards Theo, he and his Concierge and porter team love the opportunity to assist and advise and help book the delights... More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was small, but perfectly appointed. Wonderful linen both bedroom and bathroom. The bed was very comfortable. The bathroom was excellent - immaculate and cleaned frequently. High quality host toiletries. Separate shower stall and large bath - with television that we did not use! Concierge staff was efficient, friendly and helpful. We had an excellent dinner in their restaurant.... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Juliette 144309, Thank you for the absolutely lovely feedback from your recent visit to The Arch London. I am so pleased your visit was a success and that you enjoyed the hotel and service we provided especially Theo, our Head Concierge and his team!. Also, I am delighted you had a good time in our restaurant and enjoyed our... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I planned a last-minute trip to London for my husband's birthday. We were only there for 4 days and really counted on the hotel staff to help us get organized. They were absolutely top notch. They made our dinner reservations ahead of time and made sure that each venue knew it was a special weekend for us. Each person that... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear ChristinaC, The team and I are absolutely thrilled that your last minute decision trip to The Arch was a success. I am so pleased you enjoyed the hotel design, our service and our perfect location so close to Hyde Park and the London tube. Please come back and visit us soon again. Thank you for staying at The Arch... More 

Edinburgh, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner booked this fabulous hotel for my special 50 th birthday . Staff had written a message and birthday card to me and we had a wonderful bottle of Prosecco . Thank you This hotel is fabulous close to Marleybone High Street and Marble Arch with very comfy beds would recommend it . Bath products too were divine and... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear ThePhotographer1, A Happy 50th birthday from us all again. It was such a pleasure to read your review regarding your special occasion visit to The Arch London and I am thrilled you enjoyed the personal attention of the team here and our central location so close to all the shops, Marylebone and Oxford Street. There are many reasons to... More 

Sweden
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed in a deluxe room at The Arch for three nights and I believe it's my best hotel experience so far. Even with such a short stay, I really felt at home. The property is prefectly situated in Marylebone, just a few blocks north of Marble Arch and its tube station. Close enough for a 5 minute walk, while... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear nosajthing, Thank you for the lovely feedback from your recent visit to The Arch London. If I may say so, you have an amazingly gracious way of writing and all your feedback has been taken on board. The team and I are absolutely thrilled that your trip went well and that you enjoyed all the facilities of the hotel,... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice kids friendly boutique hotel with friendly and very welcoming staff. Quiescent place with great location and nice restaurant. Not so many places in London offer rooms with extra bed for kid, our room was right enough space for our family. Excellent and very fast room service. Want to say special thanks for name day surprise from hotel!!! That... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Liene S, Thank you for the lovely feedback (and photos) of your recent stay. I am so pleased your trip to The Arch was a success and you are happy with what we have to offer in terms of location, bedroom and children amenities and most importantly our friendly service. "You will be back" is the best compliment we... More 

Armonk, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at The Arch for two nights as a quick visit to London after a cruise and before returning to NY. The location is extremely convenient, but the area can be noisy if you're not in the right place. The hotel is well tucked away out of the hubbub, but a very short walk to the... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear gizmolisa, Thank you for having taken the time and trouble to write such a nice review further to your visit to the Arch London. I am so pleased your post cruise trip to London was a success and that you enjoyed the central location, the facilities and service we provide. A few guests have commented on how nice breakfast... More 

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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