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The Arch London

Travelers' Choice award winner
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50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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The Arch London
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The Arch London
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1,023 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My two brothers and I took our parents to the Arch for their 80th birthday, with our families. We booked the Library for private dining. A great evening - nice relaxed service - we had two waiters both attentive and jovial. Nice food - a decent price but not too much - all in a great evening.

Was this review helpful? Yes 2
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear Michael W Our team at The Arch London and Hunter 486 (our restaurant) do love to welcome guests and its is always a little extra special when it’s a special occasion and your grandparents joint 80th was such a lovely celebration for us to host for you. Thank you so much for sharing your thoughts our your private dinner... More 

Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed to stay here so much. The staff were so friendly and helpful, even offering to lend us a brolly. The bed was just so comfortable and had a great sleep. And he decoration was a real boutique in this high class city. Good level of amenities (although we didn't use them all). Convenient for Marble Arch!! The... More 

Was this review helpful? Yes 1
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear Nataly S We really appreciate you taking the time to comment on TripAdvisor about your stay with us at The Arch London and especially for highlighting the many pieces of art that we have around the hotel, including in all guest bedrooms, some of which we especially commissioned for the hotels opening five years ago. I must agree with... More 

Oslo, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Perfect location for shopping and restaurants in London. Large and quiet room. Breakfast was delicous. Staff most friendly and helpful. Dinner in hotel resturant is recommended. Short walk to tube station.

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Dear KaarenT, I am delighted to read that your visit to the Arch London was a success and appreciate the time and trouble you have taken to post your very nice feedback on tripadvisor. Your support is very much appreciated and thank you also for recommending us and especially our restaurant, I am so pleased you enjoyed your dining experience,... More 

New York City, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

The most elegantly beautiful, well-placed, comfortable hotel I have ever had the pleasure of staying in in London. Unique, classic and private, it's got all the benefits of staying with beautifully situated friends--with the added perk of privacy. I could not recommend it more. I will never stay anywhere else in London.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear sbgleason, Gosh, thank you for the lovely comment, we all love the title of your review on The Arch. The team and I are pleased that you enjoyed your visit and most importantly that you will come back again. This said, please do let me know personally whenever you are returning to London , I would be delighted to... More 

Madison, Wisconsin
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

London has always presented a challenge for me: the essentials of a good hotel -- great location, beautiful and immaculate rooms, good breakfast, trouble free WiFi, helpful staff -- they seem to exist only in London establishments that will charge top prices for a room. I was so pleased, therefore, to have found the Arch -- it will be my... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear oceanauthor, Thank you for the time and trouble you have taken to post your lovely review regarding your recent visit to The Arch London. The team and I are delighted that you enjoyed your visit and especially the service and the great central location of the hotel. Also, I noted how much you enjoyed our breakfast and must admit... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at the Arch for a night (Xmas Eve Eve) before heading back to the States for Christmas. The hotel was exceptional from start to finish. During my travels leading up to it, I was in touch with the concierge who wanted to ensure I had transportation arranged from the airport and see if I needed any other services.... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear JessicaL, Thank you for the lovely comments regarding your Christmas visit to The Arch London. I was so pleased you and your family enjoyed the hotel and especially the service our Concierge provided during your time with us. Please come and stay again this year and let me know personally if I can be of assistance. With warmest regards... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed here during a day trip to London and had a blast. This hotel is absolutely beautiful and in a great, very central location. The staff was excellent and the rooms were clean and modern. The actual design of the rooms was very well done. The furniture/finishes/walls/etc all fit together well. The concierge was very... More 

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear SGrobnik, Thank you for having taken the time and trouble to leave such a nice review on tripadvisor. The team and I are delighted that you and your wife enjoyed your visit to The Arch London and the service and facilities we provided during your visit. Theo, our Golden Key Head Concierge, and his team are thrilled they could... More 

Boston, MA
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall 5 stars. While the room is small, I found the staff to be super helpful and the facilities (bed, shower, coffee etc) to be on par with the best hotels in the world. The location is also excellent. Look forward to coming back.

Was this review helpful? Yes 2
Michael V, General Manager at The Arch London, responded to this review

Dear LAFRMIL, Thank you for the lovely review about your recent stay at The Arch London. The team and I are delighted that you would count The Arch amongst the best hotels in the world and thank you most sincerely for supporting us in such a positive way. Please let me know if I can be of assistance to you... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff here were fantastic, we had a lovely evening. The beds are huge! Bathrooms new and clean, bar was reasonably priced and in a great location, will definitely be using you again in the future.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear AliJ, thank you for the lovely feedback regarding your visit to The arch London. I was thrilled that you enjoyed your stay especially the service and friendliness of the team here - it means a lot to us. Please let me know if I can be of assistance to you whenever you are planning a return trip to London.... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife choose this place, I thoroughly enjoyed our time here. Great selection of food at room service. We normally stay at various hotels in London and this is definitely within the top ten. I enjoyed my time here, the place looks fantastic and the service was Great too. Staff are very helpful and always there too offer there advice... More 

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Johnsmith3262, Thank you for the lovely comment regarding your last visit to The Arch London. I am so pleased we managed to look after you and your wife and hope it is not before too long to see you both back again. Please let me know if I can assist you in any way. With warmest personal regards, Michael More 

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