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The Arch London

5.0 of 5 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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#21 of 1,054 Hotels in London
795 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Arch London
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The Arch London
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795 reviews from our community

Traveler rating
    625
    126
    34
    4
    6
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89
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Asheville, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have stayed here before and never been disappointed. It is an excellent hotel in every regard. Quality and cleanliness are first rate. Each room on each occasion seems brand new and previously unoccupied. The restaurant is excellent and good value for money. Breakfast shouldn't be missed. I would recommend this to anyone looking for a hotel in central London... More

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear 147peter Thank you so much for your kind words of appreciation about The Arch London. We really do appreciate the time you have taken to comment about your stays with us on Tripadvisor. I do hope it will not be long until we can welcome you back and if I can assist with this, please do not hesitate to... More

Auckland Region, New Zealand
Top Contributor
110 reviews 110 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

As a woman on my own in London The Arch was ideal. Caring welcoming staff. Alex was a gem. My room was spacious and the TV over the bath a good Add on! Free wifi was welcome. Free paper and water , Nespresso machine all nice touches. Very close to The Marble Arch station and or hop on hop off... More

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear KiwiGranNewZealand It is lovely to read that you so appreciated Alex's service to you and that you had such an enjoyable stay with us. Your comments, as with all we receive, will be shared with our team. At The Arch, WIFI, daily newspaper, nespresso machine, soft drink mini bar are all complimentary for every room (as well as many... More

Birmingham
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night a few months ago and have been meaning to do a review for a while. There were some great features to the hotel. The room was lovely, spacious and had plenty of storage space. I really liked the bathroom which had a TV in it and his and hers sinks. My overall experience was a... More

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Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear Steve L I am so sorry and disappointed to read that your stay with us so many months ago was far from the excellent experience which we normally pride ourselves on providing. However I do thank you for taking the time to highlight the areas in which we as a team need to learn from. We do take to... More

Holon, Israel
1 review
5 of 5 stars Reviewed 1 week ago

We were lucky to stay at the hotel in August.This outstanding hotel is located in the center of London .Although it is very elegant , it gives you a familiar attitude.We felt at home right from the start! The staff was extremely attentive and welcoming at all times.The rooms are spacious and well equiped.They include some state of the art... More

Was this review helpful? Yes
Lucy G, Deputy General Manager at The Arch London, responded to this review

Dear 220Michal Thank you for sharing your thoughts about your stay with us at The Arch. Knowing that we created the feeling of us being your London home is just what we are striving for and reading that it was both our service and extensive in room amenities is nice to know. I do have to agree that in particular... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I never usually leave reviews for hotels but this one is that good I feel I have to. Having travelled to many different hotels in the past years I have seen it all from horrendous to excellent, this hotel is in a league of it's own. The staff could not be more helpful if they tried, the food is absolutely... More

Was this review helpful? Yes 1
Michael V, General Manager at The Arch London, responded to this review

Dear Leeroid, Thank you for the feedback, I can see it is your first contribution on tripadvisor and leaving such wonderful feedback for us is noted and appreciated. Please do let me know personally if I can be of assistance in the future or help you with future bookings at The Arch. With warmest regards, Michael More

Melbourne
Top Contributor
61 reviews 61 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok. What does it say when your lucky enough to score tickets to Kate Bush, fly from Australia to the UK for the event and the first thing you do afterwards is email the hotel to see if they have availability? That is the affection we hold for this amazing hotel. Although we have friends we stay with, we always... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Jason and Eric,(aka jp0069), Thank you for your amazing support. I am so pleased you had a good stay and enjoyed the Kate Busch concert. The team and especially Ylenia and Ana are absolutely thrilled to read your feedback. Thank you for being loyal supporters of The Arch and I am certain we will see you soon again. With... More

Somerset
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I enjoyed a Saturday night here in September. Every member of staff was friendly, welcoming and attentive which made our stay thoroughly enjoyable. The hotel is conveniently set within easy walking distance of Baker Street and Oxford Street/ Marble Arch. Rooms are a good size, clean and comfortable. Breakfast was excellent although rather pricey.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear MicheleSomerset, Thank you for the lovely feedback and for having taken the time and trouble to publish your comment on tripadvisor. I am really pleased you enjoyed the hotel, the location, service and facilities of The Arch. Please let me know personally if I can be of assistance in the future. With warmest regards, Michael More

Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel has very comfortable bed and bathroom although rooms are small. Common area are clean and well cared. Location is very convenient to the Tub/Bus stations. 5 min walking to Hyde Park. Door staff is very very very helpful. Some people at reception should learn better manners of hospitality.

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear TalehA, Thank you for the lovely feedback, I am glad your stay was enjoyable. Your support is appreciated and I hope we will see you soon again whenever your travel brings you to London next. With warmest regards, Michael More

Baden, Switzerland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is very centrally located, very convenient if you like jogging before your business day starts specially because Hyde park is very near. unfortunately my room was very noisy it was right beside the housekeeping room so I could hear every time they open and close the door

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear Miavenda, Thank you for having taken the time to post your feedback. I am sorry your recent trip to The Arch did not meet your expectations and apologise for the disturbance and frustration we have caused you by door slamming noise during your visit. I would very much like the opportunity to discuss your visit with you personally and... More

Portugal
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay in London regularly and our favourite hotel was full booked so we tried The Arch for a change. It was a great choice and we'll definitely visit again. It's a fabulous boutique style hotel well located, near enough Oxford Street and Marylebone High Street to enjoy but not so near that it's over busy or noisy. The finish... More

Was this review helpful? Yes
Michael V, General Manager at The Arch London, responded to this review

Dear BoavistalPortugal, Thank you for the very nice feedback regarding your recent visit to The Arch. I am pleased you enjoyed your stay and especially the service you received. Please let me know if I can assist you personally in any way whenever you are planning to return to the Hotel. With warmest regards, Michael More

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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
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Also Known As:
The Arch London Hotel London
The Arch London England

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