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BEST WESTERN Seraphine Kensington Gardens Hotel

4.0 of 5 9 Kensington High Street, London W8 5NP, England
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BEST WESTERN Seraphine Kensington Gardens Hotel
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BEST WESTERN Seraphine Kensington Gardens Hotel
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218 reviews from our community

Traveler rating
    50
    99
    41
    13
    15
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23
88
27
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Neukirchen, Germany
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: close to Kensington Town Hall. Modern and functional rooms. Not too noisy even though facing a busy street. Plenty of dining choices nearby. Based on the impression of several other conference attendees, far better choice than Copthorne Tara. The bad: Breakfast is ok, but probably after 3-4 days you'll yearn for something different (there are, each day, the same... More

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Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Even the taxi driver had trouble finding what can only be described as a doorway into the hotel from the busy road. Where the 4 star rating comes from I cannot imagine as this is just a guest house with 4 star hotel prices. The reception doubles as a dining room. The breakfast was basic and the staff were helping... More

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Argolida, Greece
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

There's not really a lot to this place but it does 'compact hotel' very well. As noted by other reviewers, it is necessary to walk up a flight of stairs to get to reception: no problem for me but it could be for some people. I found the staff friendly without displaying that false effusiveness which can get annoying. The... More

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seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

THis was in a great location close to the tube, there is a Nando's right next door! The rooms were small, but that's ok. They were clean and the staff was wonderful. Breakfast was good too. I'd stay here again. The only bad thing is that you have lug your cases up the stairs or walk around the corner to... More

Was this review helpful? Yes 1
seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Brighton and Hove, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is tucked away on Kensington High Street and if you walk past and blink you will miss the entrance, when you carry your cases up the narrow and high stair case you enter into the reception, lounge and breakfast room all rolled into one. The room was very well appointed but very small.... if you had long arms... More

Was this review helpful? Yes 1
seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Vancouver, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Don't believe the pictures! Rooms are must smaller than what appear in the photos. Not than clean.Extremely noisy. Doors (next to each other) are constantly slammed. Very hard to have a peaceful sleep. You may not even have warm water. No elevator from main entrance to reception area on the second floor. Narrow staircase not suitable for heavy luggage. I... More

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saint-paul de vence
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Easy to reach from Heathrow airport (Heathrow express + Unerground), Seraphine hotel is located in front of Kensington Gartens / Hyde park. Hotel and rooms are clean with modern design. Bed quality, modern showers, air conditioning, wireless... very good package indeed.

Was this review helpful? Yes
seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed August 30, 2014

The location of this hotel was brilliant - just a short walk to Kensington High Street tube station or Kensington Palace and Gardens. The service was fantastic from Reception Staff. They were very friendly and helpful, nothing was too much trouble. The hotel offers bag cloaking after checkout (free of charge) which was extremely helpful. We left all our checked... More

Was this review helpful? Yes
seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Farmington Hills, MI
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 24, 2014

The entrance to the hotel seemed odd at first as we had to carry our bags from the street level up a flight of stairs to the reception area. The elevator starts on the second floor and can be used to get bags to the room floors. The continental breakfast was very nice and the seating area is very comfortable.... More

Was this review helpful? Yes 1
seraphinegm, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

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Additional Information about BEST WESTERN Seraphine Kensington Gardens Hotel

Address: 9 Kensington High Street, London W8 5NP, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Gardens Hotel 4*
Number of rooms: 21
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Also Known As:
BEST WESTERN Seraphine Kensington Gardens Hotel London, England

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