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Park Grand London Paddington

1 Queens Gardens | Bayswater, London W2 3BA, England
Hotel amenities
Park Grand London Paddington
Best prices for: 1 room 1 guest
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Ranked #374 of 1,063 Hotels in London
A recent review
5 of 5 stars reviewed 2 days ago
Tom t
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1,715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

After our honeymoon flight was cancelled my wife and I were naturally quite upset. The staff upgraded us and gave us a bottle of wine. Small thoughts like this can often make a bad situation a little better. So even though we aren't supposed to be here it feels like the honeymoon has started!

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We are glad you enjoyed your stay and the service provided. I have shared your valuable feedback with my team members and we hope to welcome you back again in the future. Kind Regards, Sofia Gomes More 

Copenhagen
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On the positive side, the hotel is conveniently located close to Paddington, so it is easy to get around London. The room was very clean, all the basics were well covered (the wifi was free and fast), and the bed was comfortable. I stayed in one of the lower ground floor rooms, which is probably not one of the best... More 

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking out your valuable time to write a comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests. I have shared your valuable feedback with my team members and we hope that you will visit us soon and give us the chance... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed with my teenage daughter for just one night. Upgraded to a Junior Suite (room 520) which was a good size and boasted a lovely view. We arrived tired and decided to eat in the hotel restaurant ... I couldn't fault the food; delicious and very reasonably priced. We'll definitely book the Park Grand again.

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We are glad you enjoyed your stay and the meals provided. I have shared your valuable feedback with my team members and we hope to welcome you back again in the future. Kind Regards, Sofia Gomes More 

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Very poor customer satisfaction. I stayed in this hotel on 26th and 27th March 2015 in room 517. I made an error. I did not know that movie on demand was chargeable. I browsed 4 movies for 15 minutes. Only after that I learnt that I will be charged. So I called reception and immediately notified them. I was expecting... More 

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Vienna
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

By Lonon standards this is a nice hotel. The room as usual was very small but the thoughtful design allows for the storage of some clothing behind a wall panel. However there is very little other storage and one is forced to live from the suitcase. Why in such a small room a coat hook is not provided is beyond... More 

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PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand London Paddington. We understand that you found the room small, however I would like to inform you that we have different categories of rooms which are bigger and I am sure you would be comfortable with that. I have shared your valuable feedback with... More 

Motherwell, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel was what I would have expected for the price that was paid. All of the staff with whom we had contact were friendly and helpful at all times. The room we had was sufficient for our needs and was spotlessly clean and tidy. There was a good choice of food for breakfast. The hotel was in a nice... More 

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We are glad you enjoyed your stay and the service provided. I have shared your valuable feedback with my team members and we hope to welcome you back again in the future. Kind Regards, Sofia Gomes More 

Kettering, England, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Right in the middle of Paddington, but in a lovely quiet area. Either way are plenty of restaurants, pubs and shops - open till late. Great convenient location all round. My room on the ground floor was too hot and the aircon didn't make much difference, I went to reception and within minutes the issue was resolved and nice cold... More 

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We are glad you enjoyed the breakfast and the service provided. I have shared your valuable feedback with my team members and we hope to welcome you back again in the future. Kind Regards, Sofia Gomes More 

Salisbury, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a warm welcome by the staff. The room wasn't set up when I arrived but a call to reception and the staff were quick to make up the sofa and cot bed. The bed wasn't good. It was too hard and has a dip in it. To me this is the most important aspect of a hotel. We... More 

Was this review helpful? Yes 1
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking out your valuable time to write a comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests. I have shared your valuable feedback with my team members and we hope that you will visit us soon and give us the chance... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

Initial shock at the minuscule room and hugely inconvenient and expensive parking was overcome due to the fantastic staff. They were curteous, helpful, patient and friendly. Check the room size on booking, some are fine, others impossibly small. The good size rooms are excellent. We would stay again for sure.

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Paddington. We understand that you found the room small, however I would like to inform you that we have different categories of rooms which are bigger and I am sure you would be comfortable with that. We are glad you enjoyed the service provided.... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel is in a great location. I liked how its so close to Kensington. My first impressions were good. Kind staff and polite. The lobby is beautiful. The halls a little dark but looked nice. I booked a compact room. It was smaller than I imagined. Sadly some of the walls were scuffed and door. There was a buzzing... More 

Was this review helpful? Yes
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review

Dear Guest, Thank you for taking out your valuable time to write a comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests. I have shared your valuable feedback with my team members and we hope that you will visit us soon and give us the chance... More 

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