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Fountain House Apartments

1, Lancaster terrace, London, England
Hotel amenities
Fountain House Apartments
Ranked #598 of 1,070 hotels in London
3.5 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveler rating
    2
    5
    4
    3
    0
Date Rating
Bucharest, Romania
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2012
4
people found this review helpful

I stayed with my husband and my daughter in a 2 bedroom standard apartment and my sister and family in one of their 3 bedroom superior apartments. Our standard apartment was nice and very warm and comfortable, nice kitchen, new carpets and new curtains which was a relief because of the review we had read on tripadvisor Kitchen was nice,... More

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London, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2012
3
people found this review helpful

During our stay in London, we had reserved a 3 bedroom apartment overlooking Hyde parrk. On the downside, the lift was not very big but this was not a major problem as the apartment itself was very nice and comfortable with facilites of a good standard. Our apartment was on the second floor, overlooking Hyde Park with a fantastic view... More

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uae
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2012
4
people found this review helpful

The appartment was very clean, staff freindly and very close to Hydpark and underground. I would recommed this appatment for family or group of friends either for holiday or for business.I would definitely stay there again.

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Victoria, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 8, 2012
2
people found this review helpful

Over priced, stank of smoke, poor level of cleanliness, extremely bad customer service. When we arrived, the staff didn't even get off their chairs to greet us or show us the 2 bedroom apartment we rented. the elevator was broken. Our apartment stank so badly of smoke that my 8 year old cried and didn't "feel safe". There was no... More

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1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 17, 2011
4
people found this review helpful

We are a family with children, reserve a 3 BR Apt 7 wks in advance for GBP450 for 19 nights. They took the whole dues in advance. When we arrived we found it was a real big cheat ,, pictures were so illusive, they don't reflect the actual thing which was not worth half the price. The entrance was very... More

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Fountain House, Manager at Fountain House Apartments, responded to this review
January 25, 2012

We wish to thank you for the review and want to stress that we take any issues or complaints about our accommodation very seriously indeed. For clarification we would like to point out that, in line with standard practice, we require full payment of accommodation upon arrival as in this particular case. Our terms and conditions, including the cancellation policy,... More

London, United Kingdom
Top Contributor
52 reviews 52 reviews
Reviews in 35 cities Reviews in 35 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed June 23, 2011
2
people found this review helpful

I stayed here for a couple months this year and feel the same about Fountain House as many of the other reviewers. It was nice having a large flat right at the top of Hyde Park and next to the Tube (which was closed almost every single weekend I stayed there! Very frustrating!!), but I don't think the apartment was... More

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See 5 more reviews by mikesmyth for London
Aussie
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2010
1
person found this review helpful

Our stay at the Fountain House appears to mirror those of a number of other reviews I have read. We were traveling with two young children (8yrs & 4yrs) and therefore the location being so close to the park and also the tube station was great. The size was good and the bathroom and kitchen quite new. The carpet had... More

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Fountain House, Manager at Fountain House Apartments, responded to this review
January 24, 2012

Dear Guest We thank you for your comment. we are sorry for taking so long to reply to your comment, but we do take our guests comments very seriously and you may be interested to know that all carpets and curtains at Fountain house are replaced with new ones. We are sorry that it took long for the clean cushions... More

Seattle
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2010
1
person found this review helpful

This apartment is not a bad value for the price, relative to other London hotels/apartments. The location is very convenient (literally across the street from Hyde Park and Lancaster Gate tube stop). The kitchen and bath are nicely updated. However, the carpet and the couches were in VERY poor condition. The couches are literally threadbare. Very disappointing considering that we... More

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MUMBAI
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2010

We are a family of 4, from Mumbai, India and stayed in the pent house apartment at the Fountain House, It was a grand place and V clean, the staff were very good and provided all the services with a smile. If we go back to london, we will stay here only. The room has V good view of the... More

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UK
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 1, 2010

It was in a great location right next to Lancaster Gate underground station and there were several convenience stores and restaurants nearby. Our apartment was recently refurbished and although there was seven of us in one apartment it wasn't ridiculously crowded. The management weren't particularly helpful or friendly but we didn't really need them to be just for two nights.

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