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Sanctum Soho Hotel

4.5 of 5
20 Warwick Street, London W1B 5ND, England
Hotel amenities
Sanctum Soho Hotel
Ranked #492 of 1,081 hotels in London
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135 reviews from our community

Traveler rating
    47
    38
    20
    12
    18
See reviews for
Families
7
 
Couples
63
 
Solo
12
 
Business
34
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 30, 2013

We stayed here on a Sunday night for my husband's birthday as we wanted a fun night out. As I am a light sleeper I had requested a 'quiet room' on the booking form, I also reiterated this on check-in. I booked a superior double with a bath, only to find we had been given a crash pad with a... More

Was this review helpful? Yes 1
See 21 more reviews by ALittleBitSpoiled for London
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
May 17, 2013

Thank you for sharing your latest stay with us on Tripadvisor, always so uplifting to hear such comments. We do have rooms at the back depending on some categories. Please feel free to contact myself and I will make sure you get one of these. We look forward to welcoming you to the Sanctum Soho Hotel soon. Paul-Eric Licari More

Huddersfield, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 29, 2013

I recently stayed at the Sanctum on business. I struggled to get a room in a decent hotel for less than £300 and there was a deal on at the Sanctum. I have to admit to only skim reading the reviews on TripAdvisor, in the main because I had little choice but to stay here at such short notice. On... More

Was this review helpful? Yes
See 2 more reviews by LisaPears0n for London
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
May 17, 2013

Dear Lisa, Thank you very much for taking the time for writing the review and share your experience. Thank you for the feedback about our team who are always working hard to meet guest’s expectations. We will be refurbishing the roof top bar in July this year and will make sure to have a follow up with maintenance concerning the... More

Chantilly, VA
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2013

Stayed for 6 nights in mid April. The first 2 nights were dreadful. My room was on the street side of the hotel, which is right next to a club/bar that is open to 3am! The music was very loud, the people were loud, lots of noise. The noise was at such a level that it drowned out the TV... More

Was this review helpful? Yes 1
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
April 26, 2013

Dear Guest, Thank you very much for your review and your feedback about our staff. We are very happy we could accommodate you and that you left with a positive feedback. I am sorry you found it a little noisy, but are indeed in central London. We are looking forward to welcome you again soon. Paul-Eric Licari More

London, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 11, 2013

Just came home from my one night stay at this hotel. This was to be the last night of our holiday and we decided to add a theatre night at the end of it. I live in London so location was not a problem as I know the area very well. The good; great location if you want to explore... More

Was this review helpful? Yes 2
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
April 17, 2013

Dear guest, Thank you very much for your review and your positive feedback about our staff. Since your review, I confirm that we have amended the label of the intimacy kits and Maintenance is looking at solutions for the wet room. We welcome everybody to our hotel and we want all our guests to feel at home. We would be... More

Dublin
1 review
1 of 5 stars Reviewed April 1, 2013

Bed was very soft and comfortable. In the wet room water pooled everywhere. Bathroom unusable after a shower. Had to use towels to mop it up, to get dressed. Beware the club next door has a late licence and does nothing to contain the impact on others. The noise was off the scale. The bass noise rocked the walls. The... More

Was this review helpful? Yes
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
April 10, 2013

Dear Guest, Thank you for your review. All the crash pads are small and have a New York style wet room but we do advertise and describe them as such. As for the noise I am sorry if the double glazing was not enough, we do have rooms facing the courtyard. Please feel free to contact myself for your next... More

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5 of 5 stars Reviewed April 1, 2013 via mobile

Lovely hotel and great staff especially front of house who went the extra mile to make our stay one of the best nights ever in London, great location too. Would recommend to friends great stay! Thank you & loved your hat ;-)

Was this review helpful? Yes
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2013

Ok, I am from London so know it is an expensive city and the service can be a bit hit ot miss but this was unbelievably bad. After a day in town with extended family we wanted to grab a tea, hot chocolates and some light bites... for some reason we were directed to the 5th floor terrace where they... More

Was this review helpful? Yes 1
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
April 10, 2013

Thank you for taking the time to provide your feedback regarding our restaurant / bar. I am certainly disappointed that your afternoon was not all that it could have been. I would like to apologise on behalf of the hotel and its team for your ruined afternoon. Firstly, our standard procedure for teas, hot chocolates and light bites is definitely... More

Fareham
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 18, 2013

Just returned from a weekend in London at the sanctum for a friends birthday party (located elsewhere), immediately greeted by a fantastic friendly concierge who looked after us! I wanted some specific shops and he actually took the time to take me out to the street and show me directions! He even walked miles on saturday night to get us... More

Was this review helpful? Yes
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
March 22, 2013

Dear Sarah, Thank you for your review. We are delighted you had a nice stay and that you appreciated our flexibility. We are glad you had a relaxed stay with us. We hope to see you again and we will be delighted if you can experience our bigger categories. Best regards, Paul-Eric Licari Rooms Divisions Manager More

London, United Kingdom
Top Contributor
96 reviews 96 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed two nights in a junior suite room 304. It was exactly what we expected and were hoping for from the Sanctum Soho Hotel. You couldn't move for mirrors. It had a fabulous big bath in the room and a great shower room. I loved all the sparkles and unique touches. I'd highly recommend this to couples looking for... More

Was this review helpful? Yes 1
See 7 more reviews by tavia14999 for London
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
March 22, 2013

Dear Tavia, Thank you for lovely comments regarding your recent stay with us. I was thrilled to read that you enjoyed your Junior Suite with us. We are indeed changing our Ren amenities to an Irish organic brand called Luxmere. We checked with housekeeping about the bath stones and are making sure this is not happening again. I do hope... More

Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2013

Stayed at this hotel because I wanted to stay central to Soho and West End for a few days. It was recommended by several people, but I got very disappointed, already by arrival. Staff at the tiny reception wasn't at all keen on giving service, and one of them was busy in a private call arguing with what appeared to... More

Was this review helpful? Yes
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review
March 22, 2013

Dear Guest Thank you for your recent visit at Sanctum Soho Hotel, I hope that you had a very pleasant journey home. As a much-valued guest your feedback is important to us as it does help us to improve the services and facilities we provide and I was therefore extremely concerned to read that we did not meet your expectations.... More

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Additional Information about Sanctum Soho Hotel

Also Known As:
Sanctum Soho Hotel London, England
Address: 20 Warwick Street, London W1B 5ND, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Free High-Speed Internet Kids Activities Restaurant Room Service Suites Wheelchair access
Hotel Style:
#274 Luxury Hotels in London
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
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Sanctum Soho Hotel
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