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Sanctum Soho Hotel

20 Warwick Street, London W1B 5NF, England
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Sanctum Soho Hotel
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272 Reviews from our TripAdvisor Community

Traveler rating
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    81
    39
    28
    36
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15
133
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I were in London for a 24-hour stopover before returning to South Florida after our last leg of a 2.5 week trip around the world. We were looking for a boutique hotel in the Soho area and we decided to pick the Sanctum Soho because of the great location. We were warmly greeted by hotel staff when... More 

Was this review helpful? Yes
Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

Massively overpriced, very poor service from staff, food was brilliant to be fair, but came at a premium, scrambled egg on toast around £18/19, wouldn't recommend staying here to anybody. Shame really as was looking forward to staying here after positive reviews

Was this review helpful? Yes

Travelers are raving about these London hotels

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

The team at Sanctum couldnt have done more for us to make this stay memorable. They really did go that extra mile to make us feel welcome and cared for. The owner took personal charge of making sure that we got the right service. The room was stunning as was the bar, the food and the breakfast We really enjoyed... More 

Was this review helpful? Yes
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Hi Neil, We're so so happy to hear you had a fantastic stay and that we did all we could for you, we'd love it if you returned soon. Look forward to hearing from you in the future. Best wishes The Sanctum Soho More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for one night in a junior suite which was a beautiful spacious room. We did arrive just before 12pm and told check in was 3pm which is very cheeky considering check out on the website is 11am. We went back around 2pm to see if we can check in as it should not take 3 hours to clean... More 

Was this review helpful? Yes 1
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Hi Gina, First of all , we'd like to take the opportunity to thank you for sharing your experience with us, we really enjoy hearing from customers about their stay. As we are a small hotel, we don't work with large teams of housekeeping staff like some larger hotels. This means it takes us a bit longer to turn our... More 

Darlington, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

I felt the need to write this review as we booked the hotel expecting a 5 star experience. We booked a superior double which was extremely small. The plug in the sink was broken and the one in the bath didn't work properly. There wasn't any complimentary water which we have always had on previous trips to London in less... More 

Was this review helpful? Yes
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Dear Customer, thanks for reviewing the Sanctum Soho. We're disappointed to hear that your trip wasn't all you'd hoped for and we do apologise for the poor customer service you received. Please could you contact us directly so we can get a few more details from your visit and hopefully find a way to apologise. We'd really love to find... More 

Canvey Island, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had booked a night at the Sanctum Soho as a surprise for my husbands 30th birthday. We had spent a lovely day in London and went to find the hotel to check in before we went out for dinner. We arrived at the hotel to be told that my booking had been cancelled and that they were fully booked.... More 

Was this review helpful? Yes 2
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Dear Amy, we were very shocked to read this review and profusely apologise for the customer service you received. We would really love you to get in touch with us regarding the details of your booking and the member of staff and how they treated you, please email eloise@conceptvenues.com so we can get to the bottom of this matter and... More 

Oxted, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We held a party on the roof terrace of the Sanctum in early May to celebrate our daughter's 30th birthday. The location was excellent and would be even better in the Summer. There were around seventy guests, but the terrace could have taken more. We had drinks and food and the use of the hot-tub. We brought our own DJ... More 

Was this review helpful? Yes
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Thanks for this fantastic review! We're so glad you had a lovely time and hope to see you soon. Kind regards, Sanctum Soho More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

The concept is brilliant, so I booked for my boyfriend's birthday. We were very disappointed - the service was terrible, the portions tiny and the food quite frankly was not fresh nor anything more exciting than something we could have bought at the supermarket and defrosted. My boyfriend was so so sorry that I had spent £50 on this. I... More 

Was this review helpful? Yes
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Hi Anna, thanks for bringing this to our attention. It seems we did not receive your email, would it be possible for you to resend it to eloise@conceptvenues.com so i can look into this for you. We'd like to apologise for your very disappointing afternoon tea, from your comments it seems like you did not receive the experience you should... More 

kings lynn
Top Contributor
61 reviews 61 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this secret gem, sexy rock hotel tucked away behind Regent Street. Smells delicious both from the food and the house aroma. Really welcoming staff and great music getting you tapping your feet whilst checking in. Off to the rooftop for a Mojito before making our way to our room. Wow lux room with its own bar complete with bar... More 

Was this review helpful? Yes 1
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Thanks for this fabulous and very kind review. We really do appreciate you taking time to review the Sanctum Soho. We're so glad you loved the decor and the house scent is our new perfume/aftershave so it's great to hear your positive feedback on that! We're really glad you had a great time and really hope to see you again... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a great area with lots of bars and restaurants nearby. It is very near Picadilly Circus and a short walk from a tube stop. Our room was small, but interestingly decorated and clean. Our only qualm was the upstairs bar, which was empty and awkward. We went up for a drink and the bartender was really... More 

Was this review helpful? Yes 1
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this review

Hi there, thanks for taking the time to review the hotel. It is lovely to hear that you enjoyed the decor and hotel, however it is very disappointing to hear about your poor experience on our roof terrace. We do thoroughly apologise for this, we aim for a warm and welcoming atmosphere and staff and it seems you received neither.... More 

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Staying in Soho

Neighborhood Profile
Soho
The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighborhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
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