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The Kensington Hotel

#27 of 1,052 Hotels in London
Certificate of Excellence
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109-113 Queen's Gate, London SW7 5LR, England
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The Kensington Hotel
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1,796 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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  • All months
    (1796)
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    (499)
  • Jun-Aug only
    (423)
  • Sep-Nov only
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Warwickshire England
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Birthday treat with my husband was made very special by the excellent staff - warm, real friendliness and little surprises like glasses of champagne, a hand-written birthday card, rose petals and chocolates on the beautiful four poster bed. The room was delightful; the bathroom luxurious with TV, marble tiling and his and hers washbasins; great central location but our room... More 

Was this review helpful? Yes
Steffi_Ziegler, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Guest, Thank you ever so much for your kind words. It is with great pleasure to read your review and makes us feel proud. Thank you for choosing us as a destination you would return to and I am so happy that all the little touches for your special occasion were perfectly executed. We look forward to welcome you... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The location is perfect and the hotel decor is beautiful. Sleep quality was not so great; combine jet lag with unforeseen hotel construction... not amazing. There was construction that was audible in our room and the hotel bar 2 floors below us for the majority of the days. Overall glad we booked it, but there are many others in the... More 

Was this review helpful? Yes
Steffi_Ziegler, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Guest, Thank you for your feedback which is of utmost importance to us. I am glad that you love the location and decor, however I am disappointed that your stay was interrupted as described. If I would have known I could have offered you a much more quiet option to move to. If you choose to stay with us... More 

Geelong Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful hotel. From the minute we arrived the staff were brilliant. From Martin and Vincent on the concierge desk to Eros in the dinning room. They all made our trip memorable. It was close to the underground, shops, public transport and restaurants. Ideal spot to do all those sight seeing trips around London. Do yourself a favour and... More 

Was this review helpful? Yes 1
Steffi_Ziegler, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Guest, Thank you for your taking time to write these lines. Your comments of praise have already been passed on to the team who always strives for excellence. Please feel free to contact myself prior to your next stay and I will ensure you a more spacious room and shower option. We are looking forward to welcoming you back... More 

Oxford, United Kingdom
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel twice in as many weeks in May. The first room I had was quite small but still impeccable. The second visit I asked for a bath and (given that nothing is too much trouble) I was allocated a beautiful room that was more like a suite and had the bath I'd asked for. The attentiveness... More 

Was this review helpful? Yes 1
Steffi_Ziegler, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Guest, Thank you very much for your kind words. We pride ourselves on delivering only the highest level of guest service and truly in your case we did everything right. This is wonderful news to us and makes us strive for excellence even more. We look forward to welcome you back in the near future. Kind regards, Steffi, Guest... More 

Manchester, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I love the location of this hotel. Set just off old Brompton road it is a lovely neighbourhood and very close to south Ken station. The hotel has good facilities and I do like the size of it. Rooms were nice with coffee machines but bathroom very small. Good value for money.

Was this review helpful? Yes 1
Steffi_Ziegler, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Guest, Thank you very much for your review and that you felt your stay was of good value. The location could not be more convenient as you say and that all rooms provide nespresso machines. Please do let me know once you stay with us again and I will ensure we will assign you a room with more space... More 

Diss, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked the Romantic Package at the hotel as a treat to celebrate both my birthday and our Wedding Anniversary. Champagne and breakfast served in the room came with the deal but what made for such a memorable stay were little pastries delivered to the room on a platter inscribed in white chocolate and on returning after a night at... More 

Was this review helpful? Yes
Level Contributor
14 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed overnight at this hotel while traveling, and greatly enjoyed our stay. The staff was VERY kind and helpful, from checking in to assisting us with directions and restaurants. We highly recommend this hotel for all, and it's walking distance from Chelsea stadium, Harrods, Hyde Park, and other fun areas. We hope to be back in the future. The... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Today we had a wonderful experience in the tea room with our waiter George. He greeted our big party of college students,from UCLA, with a huge smile and utter sophistication. He sought to each of our needs and made us feel as if we had been friends for years. He even graciously took photos for everyone. George also found a... More 

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Atlanta, GA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing. We had a hiccup with check in so they upgraded us to a corner room. The room was great. My favorite thing were the heated tile floors in the bathroom. We were a big fan of the Town House restaurant's modern, upscale decor as it felt as if you were walking into the home of your... More 

Was this review helpful? Yes
Plymouth, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband booked this hotel as a suprise for our anniversary. This hotel is sheer luxury from the moment you walk into reception. The staff are so helpful. When we arrived in our room we had a bottle of champagne, strawberries, chocolates and a card wishing us a pleasant stay. Everything about the bedrooms here are indulgent. When we came... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Tube station(12)
  • Very comfortable(6)
  • Great location(5)
  • Hyde park(3)
  • Superior room(3)
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Kensington Suite (57)
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Studio Suite (29)
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Superior Room (23)
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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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