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All 1,055 London hotels

The Kensington Hotel

5.0 of 5 Hotel   |   109-113 Queen's Gate | South Kensington, London SW7 5LR, England (Knightsbridge / South Kensington)
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Ranked #28 of 1,055 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
AquaKitty55 Paris, France
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1,354 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel itself looks good and clean. Concierge was very nice. Me and my partner been re-directed from Pelham hotel ( just 5 min. walk) to Kensington hotel, because of some mysterious reasons. When we saw our room ( which been booked by Pelham) it was so, so small! There was only space for the bed, and u can hear air... More

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for your feedback, we value your comments and firmly believe we can only improve if we truly listen and act on what you, our guest, are saying about us. Whilst I am pleased that you found our staff to be helpful and friendly throughout, I am sorry to learn that you were disappointed with your room... More

Las Vegas, Nevada, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at two hotels while in London . The Kensington Hotel was the first. From the moment I entered everyone was very friendly and helpful. My only negative is the small room and even smaller shower. The charm of the hotel and excellent staff make up for any small shower though. I wish I remembered the name of the... More

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I simply have to start by saying thank you, for choosing the Kensington and for recommending others to stay with us, word of mouth remains the truest and most powerful form of referral we could ever ask for and we are very appreciative of your support. We want to hang our hats on delivering exceptional levels of personalised... More

Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We only stayed here for two nights, and we really wish we could have stayed longer. Its an absolutely stunning and immaculate hotel room, easily one of the best I've ever stayed in. The décor and attention to detail are fantastic, as are the location and the views! They provided a lovely light continental breakfast in the room along with... More

Was this review helpful? Yes 2
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Wow, “perfect” review, thank you so much for taking the time to write about us! I am thrilled to read that you had such a great stay with us, we could ask for no better feedback than you saying our hotel “was easily one of the best you have ever stayed in”! Thank you for highlighting George, he... More

Dubai
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Nice bldg nice location, nice hotel, shame about the housekeeping dept and menu selection. Even atfer we called up reception and complained, the same things kept happening ... no water in room, room was not done till the afternoon ..

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for your feedback, we value your comments and firmly believe we can only improve if we truly listen and act on what you, our guest, are saying about us. I was naturally disappointed to read of the issues you experienced and have already reached out to you personally. We set incredibly high standards for ourselves and... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a truly fantastic hotel. We were travelling with our daughter who is a toddler so were feeling a little apprehensive but all staff were amazing, the hotel is beautiful in a great, safe location and I can't find a negative word to say at all. If you're visiting London and want a top notch place to stay then... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest It was such a pleasure to have you and your family stay with us, thank you for choosing the Kensington. I am thrilled to read that you enjoyed your time with us and very happy to hear that you felt welcome and comfortable, especially as you were travelling with your little daughter. Thank you for writing about us... More

Kenosha
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice. The room is equipped with multiple outlet styles (UK, US & European, I believe) which is great for international travelers. I was a little disappointed that the bathroom didn't have a regular outlet (it only had a 'shaver' outlet), but there were mirrors in the main room so I could do my hair out there.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for choosing the Kensington, I am pleased that you enjoyed your stay and very thankful that you took the time to tell others about your experience with us. I note your comment regarding having a regular outlet as well as a shaving outlet in the bathroom and will certainly take this on board, we learn a... More

Los Angeles, California
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a great and underrated hotel based on the reviews here. The location is basically unbeatable because no matter where you stay, you have to take the tube at some point so you want to be close to the best stop possible and South Kensington is perfect, takes you everywhere. Also, the breakfast is great, the decor is perfectly... More

Was this review helpful? Yes 3
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest It was such a pleasure to read that you enjoyed your time with us and I am delighted that you have already decided to return to the Kensington. I couldn’t agree with you more regarding our location, South Kensington is simply brilliant. Not only are we a short walk from London’s’ best Museums, the V&A, The Natural History... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Excellent and very tasty breakfast and lovely dining area, rooms a bit small but in perfect condition!excellent service, perfect location... Reception area a bit cold, unpersonal but very efficient. In the heart of South Kensington!

Was this review helpful? Yes 3
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for choosing the Kensington, it was a pleasure to have you with us and I am pleased to read you enjoyed your stay. Great to know you enjoyed our newly renovated breakfast space, having only recently launched the new rooms and our new breakfast menu I am delighted that the feedback from our guests have been... More

Worden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel location and the physical appearance of the hotel is a plus but the real excellence of this hotel lies with the service and the personalites of the staff. We can't say enough. They must all have to pass some congeniality test.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest Wow, thank you for writing such a wonderful review, I am thrilled to read you “loved” your stay. Your comments regarding our service and our people are music to my ears, I am very fortunate to be surrounded by a great team of passionate, service driven individuals who quite simply love what they do and I firmly believe... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Kensington Hotel London for 6 days. It was the best. Great room, excellent service and staff, particularly Martin, who went out of their way to help. Location was great also. Close to many fabulous eateries and transport - both bus and train. Would highly recommend for a stay in London. We would certainly go back should... More

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I am thrilled you had such a “great “ stay with us, thank you so much for taking the time to tell others about your Kensington experience. It was a wonderful pleasure to read that you enjoyed your room, our location in South Kensington and most importantly our service. Thank you for highlighting Martin in particular, he is... More

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Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
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Also Known As:
Kensington Hotel London
The Kensington Hotel London, England

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