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The Kensington Hotel

5.0 of 5 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
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Certificate of Excellence 2014
The Kensington Hotel
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The Kensington Hotel
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1,446 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed today NEW

I booked this hotel for my mum's 60th birthday after glowing reviews. Somehow the booking got double booked and I was charged twice. I have made 4 phone calls to their reservation desk, who advised they would cancel this due to the error. However, have never received my money back. This has been going on for over a month now... More 

Was this review helpful? Yes 1
Athens, Greece
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed today NEW via mobile

Cozy boutique hotel . Lovely charming lobby, bar area complete with 2 fireplaces . Rooms are small but well equipped. Make sure you know your roommate well! Great location ,quiet, close to tube stop, Hyde Park, Chelsea shopping. I'll be back.

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Weston
1 review
5 of 5 stars Reviewed today NEW

I have been staying at this hotel since 2011 and it is gone from strength to strength. What makes this hotel special is aside from the location the tremendous friendliness of the staff. It has become my favorite hotel on my European travels. Thank you for making me feel at home.

Review collected in partnership with this hotel

Was this review helpful? Yes
Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here from Friday to Monday. We checked in very early on Friday (10 am) although the room was not ready we left our bags with reception. Upon our eventual return in the early evening we found our bags left in out room, which was a nice touch. As this was not our first time staying in the hotel, it... More 

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Sydney
Top Contributor
50 reviews 50 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I chose this hotel on the basis of highly complimentary internet reviews that said it was a 5 star hotel. Regrettably, our experience was mostly uncomplimentary and rated in our experience as a 3 star hotel. The first room we were allocated was minuscule - only good for one person overnight with minimum luggage; and the TV... More 

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Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for your feedback, despite the fact that I am bitterly disappointed that we failed to meet your expectations I am grateful that you took the time to write about your experience; it gives me and my team the opportunity to learn and ultimately improve our service and our product, for all our customers. I can totally... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We arrived very late on the Thursday evening and stayed until midday Sunday. We were happy with the room although slightly smaller than expected.Staff were excellent and eager to please A definite yes

Review collected in partnership with this hotel

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for choosing the Kensington for your recent stay, I am thrilled to read that you enjoyed your time with us. I am so pleased that you felt our staff looked after you and that the service you received were a real standout throughout your stay, I am very fortunate to be surrounded by a team of... More 

Eastbourne, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Kensington Hotel is a lovely hotel. All the staff are very courteous, attentive and helpful. We enjoyed the mulled wine along with the excellent mince pies provided in Reception. Breakfast was lovely with a good selection and there was no problem when I had send the toast back as it had not toasted! The only thing we slightly found... More 

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest It was a pleasure to have you with us and I am delighted you enjoyed your stay, thank you for writing about your experience at the Kensington. We genuinely enjoy getting into the Festive spirit and our Christmas decorations, mulled wine and freshly made mince pies on arrival are very much a part of this, I am so... More 

Assago
1 review
2 of 5 stars Reviewed 6 days ago NEW

Our superior room was extremly small, with low ceiling, bathroom impraticable,noise coming from the window because of the external A/C engines . Television was not working properly, bathroom aspirator not working. I asked about the others rooms and a lady from reception said that the size is almost the same maybe rooms with king size bed are a little bit... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest We value your feedback and firmly believe we can only improve and enhance our product and the service we deliver to our customers if we truly listen to what our guests are saying about their experiences at the Kensington. Whilst I am pleased that you felt my team were kind and enjoyed our breakfast and the décor and... More 

Heidelberg, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Kensington hotel is conveniently situated 3-5 minutes walk from the South Kensington Underground and duly 5-7 minutes walk from the Natural History Museum and a 15 Minute walk from Harrods and the rest of Knightsbridge. Location: Very good. Unfortunately, the room we had booked over the phone was not where our bags ended. However, to credit the front desk... More 

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I am incredibly grateful that you took the time to write about your stay, your feedback is crucial to us as we strive towards continual improvement and ultimately perfect service experiences. I am sorry that your arrival was not as smooth as we would have wanted and that you had an initial issue with the room you were... More 

Sligo
1 review
5 of 5 stars Reviewed 1 week ago

We were really pleased with our stay in the Kensington Hotel. The staff were extremely helpful and the location is perfect. The rooms are slightly on the small side, but they have everything provided. We would definitely stay here again. We have stayed in numerous hotels in London over the years, but this was most definitely the best.

Review collected in partnership with this hotel

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I am delighted to read you enjoyed your recent stay with us, thank you for taking the time to tell us about your experience. It was such a pleasure to read that you thought we were one of the best Hotels you have stayed in London and I am absolutely thrilled that you would definitely return again, the... More 

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Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
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Also Known As:
Kensington Hotel London
The Kensington Hotel London, England
Hotel Style:
#13 Family Hotel in London
#17 Business Hotel in London
#29 Luxury Hotel in London
#60 Romantic Hotel in London

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.