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The Kensington Hotel

5.0 of 5 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
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Certificate of Excellence 2014
The Kensington Hotel
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The Kensington Hotel
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1,376 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

my wife and I had a junior suite for 9 nights. Overall, our review is quite favourable, but there initially were glitches that ought not happen at a hotel of this caliber. The first night, a fuse/circuit breaker blew and we got by using the flashlight on my phone to find our way around (the box being in another guest... More

Was this review helpful? Yes 1
Ingrid M, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Mr Dan, Thank you very much for taking the time to give us your feedback, I appreciate the time you spared to do so and your comments are very much valued. Naturally, I was deeply disappointed to hear there were some maintenance issues in not only your first room but also the subsequent room after that. This is totally... More

Miami, Florida
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went here for the night during my trip to London and did afternoon tea here. Great for people watching and amazing rooms. This is a very nice hotel and the staff is even better. I loved my time here and would recommend coming here to any friends. It is in a perfetc location to walk to the best museums... More

Was this review helpful? Yes
Ingrid M, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Mr Matthew, Thank you for your kind comments regarding our location. We are so close to many of the main London attractions and many guests say how easy it is to get to them either by foot, underground or bus. So glad you thought so too! We are delighted you loved our afternoon tea and we are happy to... More

Altadena
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was our first trip to London and we had a lot of options as to where to stay...luckily we found the Kensington. Located walking distance from the Natural History museum and one block from the "tube" made it's location very desirable. The staff was very helpful and seemed very happy to be able to assist in resolving our questions... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Ingrid M, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Mr John H, We are over the moon that you thought the Kensington Hotel was ‘Excellent’ as we consistently strive to provide our guests with a warm, professional style of service and we hope this can create a ‘home away from home’ for our guests. Your kind words are not only very encouraging but also very motivating for me... More

Dublin
Top Contributor
66 reviews 66 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Kensington recently while attending a function in London. A wonderful central location- Hyde park just down the road. Natural history museum very close by. The hotel is beautifully decorated. The sitting room is very warm with open fires. The rooms are very comfortable, great beds and well,appointed bathrooms. The nespresso machine was a nice touch. If... More

Was this review helpful? Yes 1
Ingrid M, Guest Relations Manager at The Kensington Hotel, responded to this review

Dear Colin M, Thank you very much for taking the time to share your feedback with us regarding your stay at The Kensington Hotel. I am delighted that you enjoyed every aspect of your stay; from our fantastic location, the general ambiance of the hotel to the comfort your room. This is simply music to our ears and is something... More

Bowral, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel staff at the front desk n concierge where very friendly and helpful, the hotel room was very pleasant and clean, but for the staff in the bar area and for breakfast where not good, we order breakfast from the menu and had to wait 20 minutes then they forgot the eggs or the toast, the meals also at... More

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for your feedback, I appreciate you taking the time to tell us about your experience and can assure you that we view our guests’ comments as essential in our drive to continually improve our service and product. Whilst I am very happy to hear that you were impressed with our concierge and front desk team and... More

Leitrim, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Kensington is the most beautiful hotel, décor is fab. But what makes a great hotel are the staff and we were treated like royalty while staying there. The room was so comfortable, one of the best sleeps I've had in a hotel. Book this hotel and you won't be disappointed.

Review collected in partnership with this hotel

Was this review helpful? Yes
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest It was a pleasure to have you with us, thank you for choosing the Kensington and for taking the time to write about your experience. Our aim is to deliver exceptional levels of personalised service, from the moment our guests arrive to the day we have to say goodbye and your wonderful feedback about being “treated like Royalty”... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My son and I had a 6 night stay here recently and couldn't have been happier with the location. A short stroll to South Kensington Station as well as an amazing variety of restaurants. Also nearby are a couple of small supermarkets and a pharmacy, very handy. We stayed in a twin deluxe room which was small but perfect for... More

Was this review helpful? Yes 2
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest It was a pleasure to have you and your son with us, thank you for choosing the Kensington. I am delighted you enjoyed your stay and thank you for recommending us to others, word of mouth remains the truest and most powerful form of referral we could ever ask for and your personal support is greatly appreciated. Thank... More

Istanbul, Turkey
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is elegant, very clean and beautiful. Location superb. Completely worth the price - apples, chocolates and nespresso machines are great extras. We totally enjoyed our staying there. The beds are very clean and the pillows are so comfortable. Also the breakfast is delicious. For sure I'm going to come back again. I have already booked 3 superior double... More

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I am delighted you enjoyed your recent stay with us and absolutely thrilled that you have already recommended and rebooked the Kensington! It was a pleasure to read that you thought your stay was “amazing" and I am very happy that the small little touches really made a difference to your overall experience. Our values of generosity, personal... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 6 days in March. The staff at The Kensington Hotel were wonderfully accommodating. It being my first trip abroad and alone I had no idea how to navigate the city. The concierge was more then helpful my entire stay there. My room was clean and comfortable so no complaints there. My only gripe was that there... More

Was this review helpful? Yes 4
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest I am delighted you chose us for your 1st trip to London, thank you for trusting us with such a special experience. It was a pleasure to read that you enjoyed your time with us and I am thrilled that you found my team to be helpful and accommodating throughout your stay. I am very fortunate to be... More

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Kensington was perfect! The room and bathroom comfortable and luxurious, the restaurant had excellent service and wonderful food, and the staff were so responsive and accomodating. And close to Kensington Palace and the Museum of Natural History. We would happily stay there any time!

Was this review helpful? Yes 3
Frits P, Manager at The Kensington Hotel, responded to this review

Dear Guest We could not have asked for better feedback, “perfect” is exactly what we aim to achieve for every guest that stay with us. Thank you for taking the time to tell us about your experience. I am delighted that you enjoyed every aspect of your stay, from our location to your room, the ambience of our Hotel and... More

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Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
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Also Known As:
Kensington Hotel London
The Kensington Hotel London, England

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