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The Kensington Hotel

5.0 of 5 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
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Certificate of Excellence 2014
The Kensington Hotel
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The Kensington Hotel
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1,448 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had the opportunity to spend two lovely nights here at the beginning of December 2014 with my brother. The hotel is in a great location in Kensington. Super boutiquey and cute, this hotel truly makes you feel at home. It was lovely to be greeted by mulled wine and minced pies in the evening upon arrival after work. Our... More 

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Was really pleased and had such a wonderful experience. The hotel has character, sort of boutique, and gives you a different feel from the usual big chain hotels. Location was just great, 5 minute walk from south kensington station, Natural History museum, Victoria and Albert Museum etc. With the tube, you can practically get to anywhere. For those interested, apparently... More 

Was this review helpful? Yes 1
Exeter, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great part of town to explore but it's also useful being so well connected by transport to get around. The hotel is lovely - and the bed very comfy and the room was quiet for a sound sleep! all staff was very flexible about everything and no request was too big for them and so... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I booked this hotel for my mum's 60th birthday after glowing reviews. Somehow the booking got double booked and I was charged twice. I have made 4 phone calls to their reservation desk, who advised they would cancel this due to the error. However, have never received my money back. This has been going on for over a month now... More 

Was this review helpful? Yes 1
Athens, Greece
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Cozy boutique hotel . Lovely charming lobby, bar area complete with 2 fireplaces . Rooms are small but well equipped. Make sure you know your roommate well! Great location ,quiet, close to tube stop, Hyde Park, Chelsea shopping. I'll be back.

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for choosing us for you recent stay, I am delighted to read that you enjoyed your stay and would return to the Kensington. Our sole aim is to build long term relationships with our customers and become a real “home away from home” for all our guests. Your positive feedback is not only encouraging but also... More 

Weston
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have been staying at this hotel since 2011 and it is gone from strength to strength. What makes this hotel special is aside from the location the tremendous friendliness of the staff. It has become my favorite hotel on my European travels. Thank you for making me feel at home.

Review collected in partnership with this hotel

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Wow, “gem in Kensington” is such a wonderful compliment, thank you so much for taking the time to write so eloquently about your stay with us. To read that you felt “at home” is music to my ears, there is nothing more rewarding for me and my team when we have been able to make a guest feel... More 

Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here from Friday to Monday. We checked in very early on Friday (10 am) although the room was not ready we left our bags with reception. Upon our eventual return in the early evening we found our bags left in out room, which was a nice touch. As this was not our first time staying in the hotel, it... More 

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest It was a pleasure to have you return, thank you for your continued support of the Kensington. I am so pleased you continue to enjoy your stays with us, you are incredibly important to me and my team and I hope we will be your London home for many years to come. I would like to take this... More 

Sydney
Top Contributor
50 reviews 50 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My wife and I chose this hotel on the basis of highly complimentary internet reviews that said it was a 5 star hotel. Regrettably, our experience was mostly uncomplimentary and rated in our experience as a 3 star hotel. The first room we were allocated was minuscule - only good for one person overnight with minimum luggage; and the TV... More 

Was this review helpful? Yes
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for your feedback, despite the fact that I am bitterly disappointed that we failed to meet your expectations I am grateful that you took the time to write about your experience; it gives me and my team the opportunity to learn and ultimately improve our service and our product, for all our customers. I can totally... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We arrived very late on the Thursday evening and stayed until midday Sunday. We were happy with the room although slightly smaller than expected.Staff were excellent and eager to please A definite yes

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest Thank you for choosing the Kensington for your recent stay, I am thrilled to read that you enjoyed your time with us. I am so pleased that you felt our staff looked after you and that the service you received were a real standout throughout your stay, I am very fortunate to be surrounded by a team of... More 

Eastbourne, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Kensington Hotel is a lovely hotel. All the staff are very courteous, attentive and helpful. We enjoyed the mulled wine along with the excellent mince pies provided in Reception. Breakfast was lovely with a good selection and there was no problem when I had send the toast back as it had not toasted! The only thing we slightly found... More 

Was this review helpful? Yes 1
Frits P, General Manager at The Kensington Hotel, responded to this review

Dear Guest It was a pleasure to have you with us and I am delighted you enjoyed your stay, thank you for writing about your experience at the Kensington. We genuinely enjoy getting into the Festive spirit and our Christmas decorations, mulled wine and freshly made mince pies on arrival are very much a part of this, I am so... More 

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Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
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Also Known As:
Kensington Hotel London
The Kensington Hotel London, England
Hotel Style:
#13 Family Hotel in London
#15 Business Hotel in London
#29 Luxury Hotel in London
#66 Romantic Hotel in London

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.