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Smart Russell Square Hostel

1.0 of 5 70 - 72 Guilford Street, London WC1N 1DF , England
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Smart Russell Square Hostel
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Smart Russell Square Hostel
Smart Russell Square Hostel
Smart Russell Square Hostel
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330 reviews from our community

Traveler rating
    13
    53
    90
    64
    110
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8
28
81
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This hostel is VERY cramped, with beds that are perhaps 180cm long - so no good for tall people!!! Curtains in front of the bunks and lack of any chair or table in the room makes the rooms very "anonymous"; the only place to socialize is the common room on the ground floor. In addition they absolutely have the Ryanair... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thank you for your feedback. Our bunks were chosen to suit guests up to 5ft10 which is taller than the average, however we are currently looking extending this for the comfort of our guests! We receive alot of positive feedback in regards to the curtains for the bed as they provide both privacy and a barrier for the... More

Sydney, New South Wales, Australia
1 review
1 of 5 stars Reviewed 1 week ago

Do not be fooled by the nice exterior of the building - this hostel is an absolute joke! Our room was the size of a cupboard, and the bathroom the size of one in an airplane, with the sink, toilet, and shower practically touching each other. The staff were not helpful at all about local attractions and sites, and the... More

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1 review
3 of 5 stars Reviewed 1 week ago

Customer service here is good and is centrally located. It is cheap so I didn't expect a lot from this hostel... this place is recommended if you are tight on your budget. I find it quiet too which made me sleep good at night. Front desk were very helpful.

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thank you for your feedback. As you mentioned, we are situated very close to two major tube stations; one being Bayswater (district & circle line) and the other Queensway (central line). We pride ourselves on our central and convenient locations. We are glad you also enjoyed the manner of our staff. Our goal is to provide clean, budget-conscious... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

The location is good, close to several tube stations and a telco just around the corner. That is the only positive I can say about the place. The rooms - Smelled bad! I stayed in a room for 9 which consisted of 3 triple bunk beds, lockers and a very small sink with a mirror above. Thankfully I didn't get... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi, thank you for your feedback. We are situated very close to two major tube stations; one being Russell Square (Picadilly Line) and the other King's Cross St Pancras (Hammersmith and City, Circle, Metropolitian, Picadilly, Northern, Victoria underground lines as well as National and International overground rail services including the Eurostar). We pride ourselves on our central and convenient locations.... More

Newport, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Reception were very helpful, otherwise the accommodation was basic but quite adequate. Reasonably clean despite the large numbers of people. Breakfast was basic but good, cornflakes and milk, coffee, tea and toast. Mattress was better than many hotels. A list of services (luggage room, lockers) would be helpful on reception as I am slightly deaf and with the traffic noise... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thank you for taking the time to provide valuable feedback. We are glad you found our reception staff helpful! Our team are continually receiving training on customer service and care. We offer an all-you-can-eat basic breakfast includes fresh toast, cereal and tea and coffee. We are pleased you enjoyed this complementary service. We understand the current problem with... More

Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Having stayed in around 100 hostels, if not more, around the world, I'm usually easy to please, but this one was so bad I feel compelled to write a review. Firstly, their are not enough bathrooms to go around, and more than likely it will be as far from your room as possible. Also, despite being Irish, and my girlfriend... More

Was this review helpful? Yes 1
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thanks for taking the time to provide some feedback. We are currently investing alot of money to improve the facilities in our hostel so very soon a majority of our rooms will be upgraded to include ensuite facilities. In the meantime, we have a large gender split shower room in our basement to ensure our guests don't have... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here with a friend in a 9 bed dorm for one night. My experience was pretty good as we were using it to sleep, that's the role of a hostel! If u are looking for a 4 stars hotel, you better pay for that, here you have what you pay for. Clean common areas, comfy beds (be careful... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thanks for your feedback! We do not pretend to be a hotel, however we do aim to provide clean, budget-conscious accommodation in Central London. We are really happy that you enjoy the area and manner of our staff! We offer an all-you-can-eat basic breakfast includes fresh toast, cereal and tea and coffee. We provide this service free of... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Absolute worst hostel we have stayed in so far - we were desperate for a place last minute and this was our only choice. Staff are completely hopeless, as English is clearly a second language trying to communicate a simple thing like extending our stay took over an hour. The room we were transferred too had - no running water,... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thanks for the feedback! Some of the things you've mentioned are being resolved right now. We are currently investing alot of money to improve the facilities in our hostel so very soon a majority of our rooms will be upgraded to include ensuite facilities. In the meantime, we have a large gender split shower room in our basement... More

aldershot
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 15, 2014

Stayed one night in an ensuite twin room when visiting London for a hen do. Staff were friendly and helpful. Room was good size and clean. Ensuite bathroom was exceptionally clean. No storage or hanging space or furniture in the room and only mirror was in the bathroom so was a bit awkward and no curtains on the window although... More

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thanks for staying with us and taking the time to provide valuable feedback! Our goal is to provide clean, budget-conscious accommodation in Central London. Reading you review, I feel like we have accomplished this! We hope to see you again!! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 11, 2014

This hostel is in a good location, just 5mins from tube station. Clean, friendly staff. The only thing I'd say made me score it as just average is there were only 2 plug sockets in a room for 12 people meant I had to sit in the common room each night to charge my phone

Was this review helpful? Yes
Caitlin W, Guest Relations Manager at Smart Russell Square Hostel, responded to this review

Hi there, thanks for your feedback! As you mentioned, our hostel in located in a wonderful, convenient central location! We are minutes walk from two major tube stations and a stone throw away from major tourist attractions! We are currently in the process of refurbishing our hostel. One of the main improvements will be installation of person power sockets into... More

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Additional Information about Smart Russell Square Hostel

Address: 70 - 72 Guilford Street, London WC1N 1DF , England
Location: United Kingdom > England > London > Bloomsbury / Holborn , Camden / Primrose Hill , Covent Garden
Price Range (Based on Average Rates): $
Hotel Class:1 star — Smart Russell Square Hostel 1*
Number of rooms: 60
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Also Known As:
Smart Russell Square Hotel London
Smart Russell Square Hostel London, England

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