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BEST WESTERN The Boltons

#493 of 1,058 Hotels in London
Certificate of Excellence
19-21 Penywern Road | Earls Court, London SW5 9TT, England
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BEST WESTERN The Boltons
BEST WESTERN The Boltons
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819 Reviews from our TripAdvisor Community

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Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great little hotel. Absolutely fantastic staff. The receptionist Ieva was exceptional, a credit to the hotel. Room was bijoux, but very clean, the bed was so comfy. It was in an ideal location. A 3 minute walk if that from the underground station. Great breakfast in the morning. Will use this as a base every time I come to London!!

Helpful?
Thank bexxybritish
Portugal
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

They arrange everything i need for me and for my both child. We stayed on family room and it was clean and everyone was very nice. The breakfast was very complete. The localization of the Hotel is perfect, because we have the underground and Bus stops right in the corner. Many stores and restaurants nearby.

Helpful?
Thank 817Ana
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Have stayed here twice now and it's a lovely little hotel located on a surprisingly quiet street just around the corner from Earl's Court. The rooms are very nice, clean and comfortable with a modern decor. Would definitely recommend.

Helpful?
Thank SJKF89
Liverpool, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would highly recommend this hotel to anyone staying in London. Great location being 2 minutes from the underground. Wonderful staff who really do care. Bedroom large enough and more than sufficient.

Helpful?
Thank Z9532BEmartinw
Vancouver, Canada
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 27, 2015

We stayed two years ago and loved the place. But this autumn, duct tape on the carpet and broken tile made it feel shabby all over. We had also lucked out with a full bathtub in 2013, and I can tell you that the elbow-unfriendly glass shower cylinder is a pretty poor substitute. ASK if there is any room choice... More 

Helpful?
Thank srs-seattle
BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review

Dear srs-seattle, Thank you for sharing your experience with us on Tripadvisor. We value every feedback we get from our guests, it is a great way to see where we can improve our service. I have noted your comment that our hotel feels a bit shabby. I would like to inform you that the hotel was recently taken over by... More 

Belfast
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed December 25, 2015 via mobile

I stayed here for just the one night and one was enough. The room was very small, not really an issue since I only really returned to the room to sleep. The main problem was the heat in the room. It was unbearable throughout the night. I played with the air conditioning controls but it didn't get any better. I... More 

Helpful?
Thank HighStandardsBelfast
BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review

Dear HighStandardsBelfast, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to see where we could improve. I would like to apologise that we didn't exceeded expectation for your stay. Our air conditioning controls in the room is able just to increase or reduce heat or cool air, also it lets you... More 

Swindon, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed December 22, 2015

Arrived to the hotel 1 hour before the usual check in time, and politely got given the key to the room without to issues. Lady at the desk also gave us the wi-fi codes without us having to ask which was great,Very nice, standard room, and as reviews say, very small. The size of the room was never an issue,... More 

Helpful?
Thank katie96
BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review

Dear katie96, Thank you for sharing your experience with us on Tripadvisor. It is very useful tool for us to hear a feedback from our guests and to know where we can improve our service. I am very delighted to hear that you enjoyed your stay at our hotel. I noted your comment about the heating/air conditioner. The mane control... More 

Singapore, Singapore
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 20, 2015

Had a 2-night stay here for my sister to explore London before our flight to somewhere else. Very good location, only a few minutes' walk to the right from Earl's Court tube station, which can be easily reached from Heathrow with the Piccadilly line. Very much a no-frills place; tiny lift, tiny room, tiny bathroom. There wasn't much space to... More 

Helpful?
Thank Viviaaan
BWTheBoltonsLondon, Front Office Team Member at BEST WESTERN The Boltons, responded to this review

Dear Viviaaan, Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve. I have noted a comment about room sizes being small. Our hotel is located in an old building at central London, all of our rooms are unique sizes and layouts. With a faulty hairdryer you... More 

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