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BEST WESTERN The Boltons

#388 of 1,052 Hotels in London
Certificate of Excellence
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19-21 Penywern Rd | Earls Court, London SW5 9TT, England
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BEST WESTERN The Boltons
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751 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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    (178)
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4 of 5 stars Reviewed 2 days ago NEW

Executive room was small but adequate. Overlooked the road at the front but noise wasn't an issue. Breakfast room was too small - we had to wait for a table. The variety of cold dishes was limited but the hot food, again limited for a London hotel, was a good quality. No water in room

Review collected in partnership with Best Western GB

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Falkirk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Very central, 2 min walk from underground, couple of shops, and pubs near by. Staff were nice. The room was very small, G1-on the ground floor, full length window, people used it as a smoking area and to keep out of the rain, very annoying having people standing right in front of the window. The room was nicely decorated but... More 

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BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear Susan C, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the size of the room. This is a common issue in London hotels as the rooms are smaller than you will... More 

Derby
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from a one night stay at The Bolton's. The hotel is situated in a very quiet road near the tube and bus stops. The room was great, lovely comfy beds and nice bathroom. Everything was spotlessly clean and smart. One of the best things in the room that we had was a window that opened! So many London... More 

Was this review helpful? Yes 1
BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear KipperDerby, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. thank you so much for complimenting the rooms and staff, they will be pleased to hear comments. I have noted your comments about breakfast room size. as we... More 

Chichester, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Room was very small, couldn't swing a cat in it - to give you an idea of size. The breakfast not very good, some mornings omelettes other mornings no omelettes, choice not inspiring. I found it difficult to find staff around when you have noisy neighbours. Slamming of doors, running up and down the hallways, screaming in the room etc... More 

Review collected in partnership with Best Western GB

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BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear David W. Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the size of the room. This is a common issue in London hotels as the rooms are smaller than you will... More 

Southern England
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Whilst convenient for local restaurants and the Earls Court tube station, the benefits of this hotel are minimal. The rooms are minute with the bed filling the room's width and then a table, small wardrobe and tight shower room filling the rest of the space. Breakfast it might be called but it will not provide what some people might expect... More 

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BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear M N, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the size of the room. This is a common issue in London hotels as the rooms are smaller than you will... More 

Brisbane, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I checked in at around 4 o'clock having booked a twin room for me and my son. we checked into LG 14 which was downstairs in the basement. The room itself was fine, it was clean the twin beds were separate and there was space for both of us. However this room was really a room for staff and not... More 

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BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear Heatherjoy101, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. As we are an old building each room has a unique size and layout, and they are located on the various floors, i'm so sorry that this time... More 

Vicenza, Italy
1 review
3 of 5 stars Reviewed 2 weeks ago

Avoid Room G1 if you are concerned about security. Larger persons may have problems with the shower stall. Breakfast was good but wasn't restocked enough. Room was well-appointed, but space was too limited. Wi-Fi works well, but you have to get new codes every 24 hours.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear Michael A., Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the size of the room and shower. This is a common issue in London hotels as the rooms are smaller than... More 

Brisbane, Australia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean well serviced rooms. Small room with lumpy bed. Tiny shower but hot water. Air conditioning in rooms but was not very efficient in July heat. Free wi fi. Staff pleasant but not overly friendly. Don't bother about breakfast - expensive and greasy. Go elsewhere.

Was this review helpful? Yes
BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear AprilViolet36, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the size of the room and shower. This is a common issue in London hotels as the rooms are smaller than you... More 

London, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a fantastic location and great value, a bit noisy from neighbouring houses, not from traffic as expected. It was however balmy night with window open. It was clean and functional and great for sightseeing weekend in London. Would visit again.

Was this review helpful? Yes
BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear Fabcompany, Thank you for your review of Best Western The Boltons and for taking the time to recommend our Hotel on TripAdvisor. I am very pleased to read how much you enjoyed your stay at our Hotel, I do hope we will have the opportunity to welcome you back at the hotel in the near future. Kind regards, Laura... More 

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