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BEST WESTERN The Boltons

#396 of 1,054 Hotels in London
Certificate of Excellence
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19-21 Penywern Rd | Earls Court, London SW5 9TT, England
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1 room 1 guest
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BEST WESTERN The Boltons
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swansea, United Kingdom
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for four nights and would say that my only complaint would be the temperature of the cooked breakfast, the room whilst small was clean and comfortable and looked as if it had been recently decorated, likewise the bathroom, which had the only thing a bathroom ever needs, plenty of hot water, the staff were friendly and helpful, and... More 

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Doncaster, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Boltons while in London for 3 days. The hotel is lovely and modern, really nice feel to it. The bed is extremely comfy and the rooms are great value for money. Would definitely stay here again.

Review collected in partnership with Best Western GB

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Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has everything you need squeezed into the smallest possible amount of space. We were in a double room and it was tiny. Having said that, the location is great. It's just around the corner from Earl's Court tube station and plenty of cafes and restaurants along with a food only Marks & Spencers. If you don't mind a... More 

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Belfast, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

What a disaster! We booked this hotel for our wedding anniversary stay for 3 nights 18-21 August 2015 and were so looking for it, we chose this because it was in Earls Court, where we enjoy staying and also on the belief it was a 4* hotel. We arrived that afternoon and were "greeted", (not as enthusiastic as i'd expected),... More 

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Oshawa, Ontario, Canada
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25 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

At the beginning of August I spent 4 nights here while exploring London. The location is simply unbeatable. Earls Court has all the amenities you could want and has an exciting London buzz without being too crazy. The Earls Court tube station is superb - I got to most places I wanted to go from this station without having to... More 

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Redlands, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

In a city which is very expensive to stay, the Boltons offers excellent value in a clean and friendly hotel. The Boltons is a converted London townhouse in a neighborhood of townhouses converted to small boutique hotels. It is very clean and the staff is friendly and helpful with any bookings or hotel questions. The Earls Court neighborhood of Kensington... More 

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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is very good for many things. Earls court tube is at the end of the street like M&S and other large shops. Just around good choice of restaurant and pub. Breakfast is in buffet very well supplied with reasonable choice. The breakfast room is to litle.

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Glasgow, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited this hotel for four nights recently, there are many things that we can't complain about the staff were friendly at all times, and the location is excellent ( just two minutes walk from Earl's Court tube station which isn't far from many of the main sights in London), although like some are saying the room is slightly small... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Arriving after a long journey, a short walk from Earls Court underground station lead us to the hotel. A modern airconditioned lobby greeted us which offered good ammenities including a free to use computer as well as attractions where tickets could be booked through reception if you wished. The receptionist was very informative of the hotel itself and gave us... More 

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BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear Lk3342, Thank you for taking the time to share your experience with us on Tripadvisor. We review all the feedback we get daily as it is very useful for me to hear what people are saying about their experience and how we can improve it. I am delighted that you enjoyed your stay with us and had a good... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Excellent location for proximity to London Museums and very easy access to Picadilly Tube stops and St. Pancras railroad hub and Chunnel connection. Hotel lobby and rooms need to be completely renovated; furniture in need of replacement; carpeting badly needed replacement. Wi-Fi spotty. Very good breakfasts.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
BWTheBoltonsLondon, Operations Manager at BEST WESTERN The Boltons, responded to this review

Dear William W, Thank you for taking the time to share your feedback on Tripadvisor. We review the feedback, so we can make the changes that will improve the experience for future guests. I have noted your comments about the carpeting, the issue we have is the few steps on the common stairs and it has been looked at and... More 

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