i am also looking for hotel as currently staying in '11 London' and it's been a nightmare since i checked in -
i have a large suite with VERY unusual decor - moose heads etc, it's VERY dark even with all the lights on. (i appreciate al this is personal choice)
the phone in the room doesn't work, i had to ask reception to give me a phone! (they said cause recent renovation it's still not installed correctly (why was i not informed of this before arriving!)
i had to ask housekeeping for light bulbs as the bedside lamps didn't work.
also, this morning i asked for 7.30am wake up call, they called me 7.50! and there was NO HOT WATER! they said 'we've a plumber working on it!!!!)
when they came to clean my room, it was VERY basic clean! (make bed and re-hang towels!!!)
then today, while working on my laptop a member of staff just came walking into my room (no knock or anything!)
he claimed to re-fil mini bar.
aaahhhhh! and i've not even had an apology so...
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