Maybe I need more experience with lousy London hotels to get as excited about this place as other reviewers, but I found it only adequate. I have traveled the world, and stayed in worse places, but none of them cost this much. The triple room we got was 10x 18, tops, with a bathroom full of decrepitude. The toilet seat... More

I stay in budget hotels in London frequently. This is the best I have stayed in. Reception was friendly and efficient. The room was well equipped and clean; there was more space than I am used to at this price. The hotel is effectively an annexe to a larger Best Western next door and it is of a similar standard... More

I highly recommend this hotel for the budget oriented tourist. Not the most modern amenities but the hotel is located near the tube, very clean, and the front desk staff was very helpful when asking questions on the local community. Lots of steep steps which after a long flight and dragging a heavy bag on the tube can be quite... More

The room was nice, the front staff of this hotel was nice but this is an annex of the Phoenix Hotel a few doors away and the staff there treat it as a poor cousin. I believe the rooms are cheaper than in the main hotel but that should reflect the distance to the public rooms and the lack of... More

This is a simple, sort of old hotel but good for basics and those on a low budget. The toilet is shared (so outside your room), and before about 8am and after 6pm there is no one at reception so you have to hand in your keys to the sister hotel next door when you leave, then pick them up... More

I went to London solo for two weeks, and couldn't afford a hotel the whole time. I had a reservation at a hostel, but for the first two nights I decided to stay at a hotel. I got the recommendation for Kensington Gardens through Rick Steves, who also gets you a discount if you mention him. And it's no small... More

What can i say, the rooms were comfy and warm. The view was fantastic. The staff were pleasant & helpful. No complaints at all really. Clean & luxurious. Would stay there again!

Sure, you have to climb stairs to reach a room on a higher floor. The rooms are small, but not by London standards. Included breakfast is next door at the Best Western, with a marvelous Full English Breakfast (heart attack on a plate) for a slightly extra charge. Staff is wonderful, free wifi throughout the hotel. If you want an... More

Our room had hair all over the walls and floor in the bathroom and the shower had a condom wrapper in it. Plus the room was dated. We left at once.