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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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835 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2010

Firstly, to state that I have put up reviews for all hotels I stay in - positive and negative! We decided to stay at this hotel as it was walking distance from Paddington train station which we would be using a number of times. In this regard it was perfect, short walk with plenty of places to eat and drink... More 

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FlowerCool, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your recent feedback following your stay at the Shaftesbury Metropolis London Hyde Park. I am pleased to hear you were satisfied with certain aspects of your stay like location of Shaftesbury Metropolis London Hyde Park, however disappointed that we were unable to achieve your expectations. Please accept our apologies for the inconvenience this may have... More 

St. Albans, United Kingdom
1 review
2 of 5 stars Reviewed September 27, 2010

Booked a delux double through last minute.com when we arrived the reception staff were very cold, spoke as little as possible and you got the feeling that as soon as you left they would be talking about you! Room was tiny and had twin beds not a double - very romantic as it was our anniversary!!! Asked to be moved... More 

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Swansea, United Kingdom
1 review
5 of 5 stars Reviewed September 23, 2010

I booked this hotel when visiting London to see some shows in the West End. I travelled by train arriving in London via Paddington station, and thought a place near the station would be convenient - and this proved to be true. The Shaftesbury Metropolis is a 10 minute walk (even with luggage) from Paddington train and tube station, and... More 

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FlowerCool, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review on your recent stay at the Shaftesbury Metropolis London Hyde Park. I was delighted to read that overall you had a pleasant stay with us and that we were able to cater for your needs. Your feedback is extremely important to us as we strive to improve all areas of our business through... More 

Lagos
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2010

I had here for one night for before my boyfriends birthday party. The hotel is located in sussex gardens close to paddington. notting hill, hyde park are all within walking distance. Its located on a row of several hotels on the block. So unless one has prebooked, might be a good idea to check for the best deal from various... More 

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FlowerCool, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, I would like to thank you for your feedback, we appreciate your comments and very glad you are overall satisfied with the services provided and feel very proud that the team at Shaftesbury Metropolis London Hyde Park were able to meet your expectations. We look forward to welcoming you back at the Shaftesbury Metropolis London Hyde Park in... More 

Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2010

I booked this hotel before I read the reviews and im glad that I did! After reading some of the reviews my husband and I were very concerned about what to expect :( The hotel itself is a few minutes from Paddington Station and Edgeware Rd station, i dont understand how people found it difficult to find, the buildings on... More 

Was this review helpful? Yes 1
FlowerCool, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review on your previous stay at the Shaftesbury Metropolis London Hyde Park. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. Your feedback is important to us as it help us to improve all areas of our business. We look... More 

Reading
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 22, 2010

This hotel is in a great location. The room was nice and clean but quite small. Didn't have breakfast as it had great cafes and restaurants right on the door step of the hotel. The whole street is full of hotels so search for the best deal.

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London, United Kingdom
1 review
2 of 5 stars Reviewed August 2, 2010

the swipe card key given to me at reception didnt work first time,the corridors were very narrow our room was on a staircase at an awkward angle (an accident waiting too happen),i have never sat on a toilet with my leg under a sink and my head in a wash basin before,the window that looked out onto nothing couldnt be... More 

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Newmarket
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 12, 2010

We booked this hotel as a theatre break and when I read the reviews before we left, I was really concerned. As it turned out, totally different to the reviews. The hotel was very clean and modern. The air conditioning worked well and the staff were very friendly and helpful. We arrived early and asked to be able to leave... More 

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Cork
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2010

Plus : The hotel is well situated, 10 minutes walk from Marble Arch.Would stay in the area again for convenience (also close to Paddington station). Hotel is less luxurious than the web site allowed us to believe but a nice/clean room in a central hotel, great buffet breakfast. Minus : The room was quite small and at basement level which... More 

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London
1 review
1 of 5 stars Reviewed June 2, 2010

Well it's interesting reading some of the other reviews..... funnily enough we were transferred here from another hotel due to the room we had booked becoming 'unavailable' even though we had paid in advance and it was 4am when we checked in. As if that inconvenience wasn't bad enough. Notable points during our six hour stay: 1/ the room was... More 

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Cheap Tickets, Agoda, HotelTravel.com, Despegar.com, EasyToBook, Priceline, Booking.com, TripOnline SA and Tingo so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#311 Luxury Hotel in London

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