We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Shaftesbury Metropolis London Hyde Park
Professional photos View all
Browse nearby
Shaftesbury Metropolis London Hyde Park
Write a Review

891 reviews from our community

Traveler rating
    252
    294
    147
    83
    115
See reviews for
67
333
119
257
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (891)
  • Mar-May only
    (200)
  • Jun-Aug only
    (194)
  • Sep-Nov only
    (241)
  • Dec-Feb only
    (256)
All months
There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2012

Before i booked this hotel for New Years 2011, i looked on Trip Advisor at the reviews and although generally good, most said the hotel was small and old fashioned. This however, was definately not the case. When we arrived, the friendly staff greeted us and we checked in very easily having pre paid. We booked one of the club... More 

Was this review helpful? Yes
Somerset
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 1, 2012 via mobile

My stay here was great! We booked for Nye and werent disappointed. On arrival at the hotel staff were polite, helpful and friendly. When we got to our room we realised we'd been upgraded to a club room. Good size, comfy bed, free fruit, water tea and coffee and a great size en suite. Free WiFi in the hotel too!... More 

Was this review helpful? Yes
Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2011

Why, Oh Why, did I not look on here before booking with Shaft-You Hotels..! I was also booked onto their ' Luxury 4 star Hotel ' down the road The Kensington and tra, la, la, believe it or not two hours before I was due to book in, received a call to say that they had some "maintenance issues" and... More 

Was this review helpful? Yes 1
Plymouth, United Kingdom
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 16, 2011

This hotel was an utter joke. We arrived initially at our booking at Park Grand to find we had been transferred due to a "leak", obviously over-booking. No apology, just a post it with a new postcode on. At arriving at the Metropolis we had a reasonable wait at the front desk, left our luggage as we couldnt check in... More 

Was this review helpful? Yes 4
San Jose, California
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 9, 2011

I travel quite extensively so I know sometimes hotels are overbooked. I saw numerous reviews on Trip Advisor where people had issues with getting redirected to other hotels in the chain when booking any Shaftesbury in London. But I chalked it up to travelers that just did not understand how the hotel biz works. Well, I should have listened to... More 

Was this review helpful? Yes 3
Warwick, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 6, 2011

Dear Shaftesbury Hotels, I thought I would drop you a quick review to let you know how my stay went over the weekend. I booked a club room at your Hyde Park 4 Star hotel to celebrate my third anniversary with my partner as a surprise. Talking of surprises, let's just say if she decides to come home to me... More 

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 4, 2011 via mobile

Got moved to this hotel as there was a problem with the server when we made our booking, however this is an industry trick to fill up lesser hotels. Took forever to check in and they said we could have a free car to the theatre for the inconvenience however they gave a poor excuse and only way we could... More 

Was this review helpful? Yes 2
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you once again for your feedback on this website. I would like to inform you that we take our guest comments at utmost priority and take strict actions against it for the improvements. I'm shocked to see your comments in regards to staff rude behavior as well as having English language difficulty because that specific staff who... More 

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 4, 2011

Where to start ???? Booking cock up ..... which reading through other Trip Advisor comments has happened before..... 3 of our party had to find an alternative ... no apology or assistance given. Diabolical, untrained, rude staff ...... Except for the porter who could sense that I was less than impressed and did his best ! Bedroom clean .... Shower... More 

Was this review helpful? Yes 3
Anderton, null, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 22, 2011

This is by far the worst hotel chain ever I have ever stayed in. They kept us waiting for an hour before saying there was a problem with a room. I was offered an alternative 10 mins away, but I had to sort the travel No heating in the rooms The lights kept tripping A week later and 10 phones... More 

Was this review helpful? Yes 2
Stockholm, Sweden
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 21, 2011

Booked a deluxe double room and could barely walk around the bed. The bed was comfortable although rumour from the street was a bit annoying. Management was friendly but struggled as the hotel had just suffered from a flood and had to arrange for guests to sleep in other hotels.

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking out some of your precious time to write your comments on this website as well as for choosing to stay with us during your London visit. We all are really happy to read your kind comments about your recent good experience with us. I would like to inform you that this is... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shaftesbury Metropolis London Hyde Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Cheap Tickets, HotelTravel.com, Agoda, Hotwire, Priceline, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#304 Luxury Hotel in London

373 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (163)
Viewed
Bathroom (29)
Viewed
Room/suite (57)
Viewed
Hotel & grounds (18)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
Dining (6)
Viewed
View from room (4)
Viewed
Other (47)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (204)
Viewed
Amenities (17)
Viewed
Club Double Room (30)
Viewed
Club Double with Romance Package (28)
Viewed
Club Triple Room (32)
Viewed
Club Twin Room (34)
Viewed
Standard Double Room (40)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (4)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay