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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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835 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Asia, Peru
Top Contributor
123 reviews 123 reviews
119 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed May 29, 2011

LOCATION: A walk from Paddington Station to the hotel takes about five minutes. Heathrow Express train leaves from Paddington Station for Heathrow Airport every 15 minutes. The travel time is around 15 minutes for Terminal 1 and 3. Express class return tickets cost 32 GBP as of May 2011. Good location if you need a short sleep between your flights.... More 

Was this review helpful? Yes 3
Duisburg, Germany
Top Contributor
173 reviews 173 reviews
158 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 28, 2011

The hotel is located very close to the Hyde Park. So, the hotel is easily accessible by public transport. There were very nice restaurants close to the hotel. I stayed here with my two friends for a long weekend. The room and bathroom we got was a bit small. However, the ambience and staff of the hotel was good. I... More 

Was this review helpful? Yes 1
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent visit to London. We really appreciate your comments and feel very proud that our team was able to meet your expectations. We have also noticed the points you have raised in your comments which will be discussed in our next meeting with General Manager. We look... More 

sheffield
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2011

stayed in April for 3 nights. The hotel offers some great service and the rooms are very well equipped and we really enjoyed breakfast at the hotel as well. The location is fantastic very easy reach of the tube station and some great places to eat near by as well. Would say if you are thinking about going here DO... More 

Was this review helpful? Yes 1
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, First of all, thank you once again for choosing to stay with the Shaftesbury Metropolis London Hyde Park Hotel foe your recent trip to London. We take each guest comments of paramount importance no matter good or bad as they help to monitor and improve our services. We were really pleased to see your lovely words on this... More 

ardrossan
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed May 23, 2011

heard bad review these people must go out looking to complain hotel spotless staff great

Was this review helpful? Yes 1
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, First of all, thank you once again for choosing to stay with the Shaftesbury Metropolis London Hyde Park Hotel foe your recent trip to London. We take each guest comments of paramount importance no matter good or bad as they help to monitor and improve our services. We were really glad to see your lovely comments and especially... More 

Zurich, Switzerland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 22, 2011

I had booked a 3 nights stay at this hotel for last week and upon my arrival at 10pm the receptionist informs me that my room is no longer available. Of course, he first said that there had been an inspection and some rooms have been closed due to health and hygiene problems, however when my angriness escalated and i... More 

Was this review helpful? Yes 3
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms Mariana, Thank you for your feedback. We appreciate your comments; we at The Shaftesbury Metropolis London Hyde Park take our guests feedback as paramount importance to our success and work on them as far as possible to improve our services. Please accept my sincere apology for the inconvenience caused to you during your visit to us. I can... More 

Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2011

I stayed in this hotel for a leisure weekend with my daughter and we were very impressed with our room. The room was very clean and looked like it had been renovated recently. Everything was very new. The rooms are not very big but they have everything you need. In addition we had a microwave , plates, knives and forks... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Kim, Thank you for your amazing review. At Shaftesbury Metropolis London Hyde Park Hotel our main objective remains to constantly deliver a high level of customer service to all of our guests. I am so glad to hear that the hotel is was able to accommodate your needs. I have to agree the location is far more convenient then... More 

Bandar Seri Begawan, Brunei Darussalam
2 reviews
4 of 5 stars Reviewed May 17, 2011

I thought it was one of those hotels boasting great pictures but otherwise in reality. But this one, it was more than expected upon arrival. Greeted by friendly members of staff, and I got a free room upgrade. The hotel room size is big compared to many typical London hotel rooms, and very practical use of space. It had everything... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay with Shaftesbury Metropolis London Hyde Park Hotel for your recent trip to London. I am delighted that you are a fan of our residence and found our décor, guest accommodations and in-room amenities tastefully appointed. We are truly proud of our colleagues and I was pleased to learn that we were successful... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed May 15, 2011

Hi, This is a great hotel providing goodvalue for money. The staff were all very accomodating and made me feel comfortable. The facilities in the hotel generally and in the room were good. Aijaz at the front desk was inparticular very courteous and professional. Thanks Aijaz and the staff for an enjoyable stay!

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, I must start with many thanks for writing such good words about your short stay with us. We value our guest comments of paramount importance as they help us to improve our services and standard. We all are really pleased that our staff especially Mr. Aijaz on reception made your stay more enjoyable by providing professional service with... More 

Brussels, Belgium
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 26, 2011

I traveled solo to London for leisure (shopping). Stayed only one night, booked a single room and got an upgrade. I would say the hotel has a good state of cleanliness, room was very clean, excellent service, very helpful staff, and location is good (subway station nearby). Excellent value for money. Cons: expensive breakfast, I would have loved my room... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you so much for your lovely comments about our hotel in regards to your recent visit to London. We also appreciate your precious time spent on writing such good compliments and posting it to Tripadvsior website for others to know. Your are very correct that our location is perfect for a business / leisure trip. Your valuable... More 

Oxfordshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 20, 2011

Bed bugs in room 124. The hotel have told me they have got pest control in, but you should check your room very carefully before you unpack your suitcase.

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Let me just start by thank you once again for choosing to stay with us as well as for taking out some of your precious time to write on tripadvisor. We take guest comments and suggestions of paramount importance no matter good or bad as they always help us to monitor and improve our services. I was shocked... More 

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#312 Luxury Hotel in London

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