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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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863 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 23, 2012 via mobile

We too suffered the imaginary maintaince problems at our original hotel an got transferred here. There wasn't that much in terms of distance between the two hotels so it didn't effect out plans. The hotel laid on a free breakfast for messing us around, I suggest everyone demands this as a minimum. On arrival at the hotel it took us... More 

Was this review helpful? Yes 1
Brussels, Belgium
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 23, 2012

Arrived around 8 pm. Was told there was no room available (although people arriving after me could still check in! I suppose they booked with higher rates...). Had to stay 1 night at another hotel and other 2 nights back in Shaftesbury Metropolis, which would have meant transferring luggage back and fourth. In the end I agreed to that scenario... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2012 via mobile

Turned up at hotel to 5 other guests complaining of either no room or unsleepable room re maintenance. After great protest moved to sister hotel (not 20 miles away as originally asked). Got there. No room. No not a joke. Moved to third hotel....

Was this review helpful? Yes 3
London
1 review
3 of 5 stars Reviewed May 21, 2012

the location was in a great part of london, easy to commute with either the tube or bus. booked a room with a view but was given room in basement, on asking to be moved was given a room with a view of the alleyway. the room itself was tired and dated needs updating. bathroom so small you hade to... More 

Review collected in partnership with Easytobook.com

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somerset uk
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 16, 2012

Booked a 'Club Room' which wasnt ready when I arrived at 11am (fair enough check in as 2pm). Came back at 2pm, went to room to find electrics not working, fixed after 10mins. Not a huge problem but annoying none the less. Room very small and stuffy. Air-con not great, didnt bother reporting. Room was clean, bed a bit lumpy.... More 

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Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 14, 2012 via mobile

Great location, 5 minutes from Paddington and a great place to stay. Room was small but then it was a single room, I'd pay the extra £10 next time and get a double. Shower was great, TV worked with all channels and nothing was too much trouble. Would certainly stay again.

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city. It was a great pleasure for us to be your host. Our property is situated in a prime location & most of our guest's prefer to stay here. It is great to hear that you liked the location & enjoyed your stay... More 

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed May 14, 2012

From checkin process to the rooms and then to breakfast, all are in good taste. Good quite rooms especially for old couple like us in city. Only flaw is the some furniture in rooms requires some touch-up but that too not very bad. Compact rooms but expected from city hotels. Surely will choose again. Mr & Mrs Shortland

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. & Mrs. Shortland, We thank you for choosiing to stay with us at the Shaftesbury Metropolis London Hyde Park. It was a great pleasure for all our team to be your host. On the basis of your feedback we will take corrective steps to improve wherever necessary. Please do write to us prior to your next visit as... More 

London
1 review
3 of 5 stars Reviewed May 14, 2012

The booked large room (bring up to 2 Childeren for free) was tiny for my feeling. No chance to bring kids!). Breakfast starting at 7 is ... unfeasable for me. This is a Hotel that is booked because of the short distance to Paddington and heathrow express. Breakfast should start early!

Review collected in partnership with Easytobook.com

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London
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 12, 2012

Stayed for 10 nights too long. Did not get one decent nights sleep as the noise from outside and the rude guests above me were throwing parties most nights. In the mornings I did manage to try to get a sleep in the hotel cleaners were at work slamming each door. Each time I returned back to the hotel I... More 

Was this review helpful? Yes 1
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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#313 Luxury Hotel in London

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