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All 1,073 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #547 of 1,073 hotels in London
A recent review
4 of 5 stars Reviewed February 23, 2012
Poul N Copenhagen
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759 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Copenhagen
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2012

Though we stayed for one night only, it was enough to leave us with the impression of a well run hotel, updated rooms and a very friendly staff. We have stayed in London many times and Shaftesbury Metropolis London Hyde Park comes among our top 3. We will definitely be back some day. Oh - the breakfast was fine, too.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from the Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. Our guest's comments are precious to us as they help us to enhance our service level. At the same time it is encouraging for the staff to provide a better service to all our guest's. Your feedback will be shared with... More

Brighton
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 13, 2012

A very nice hotel, was a good place to stay overnight. Very central,clean and near all the transport links. We had a delux double room which is very small but value for the price and the service was very good.

Review collected in partnership with Easytobook.com

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you once again for choosing to stay at the Shaftesbury Metropolis London Hyde Park Hotel. We also appreciate to taking out some of your precious time to write your views about your stay on this website. Our Management is really glad to hear that you enjoyed your stay with us and will give us another chance to... More

Nyon, Switzerland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 13, 2012

Great four star value in Paddington. Newly renovated to a good standard at an excellent price. Bathroom a little small for a couple but OK for a single person. The double room is a good size with surprisingly, a range of US and European electricity plugs. Paddington is a great location for getting out to Heathrow (Heathrow Express departs Paddington... More

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from the Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay with us . Your feedback is of great importance to us. We look forward to welcoming you back . Kindly do let us know in advance about your future visit. Kind... More

St Helens, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 7, 2012

Recently returned from our 2nd stay at the Shaftsbury Metropolis, on which both occasions our room had been upgraded from a standard room to a club room free of charge! This hotel is in a prime location with Paddington, literally a minute from the tube/train stations and bus stops. There are lots of restraunts, bars, pubs, fast food of all... More

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Wow, what a excellent review. Once again, thank you for choosing to stay with us and also for taking time to write your thoughts about us on tripadvisor. I'm delighted to know that you had a wonderful stay with us again even on your second visit to us. Your review has been shared with the whole team here... More

Kilnaleck, Cavan, Ireland
2 reviews
4 of 5 stars Reviewed February 2, 2012

The shaftesbury was excellent. Excellent location and excellent customer service. Only thing was the air conditioning unit took a while to start working. Other than that myself and my girlfriend had a very very good experience. Would definitely recommend.

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Swindon, United Kingdom
Top Contributor
53 reviews 53 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 24, 2012

I've given this hotel an average as generally everything about the hotel was ok, apart from one fundamental thing - the bed. On arrival we were pleased to hear that we had been upgraded to a club room. We expected a small room given that we were staying in London, but we did end up banging into things accidently due... More

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay with us and also for your comments on this website. We apologize for any inconvenience caused to your stay in regards to the duvet cover. We value our guest's comments as they always help us to improve our service and standards. Your comments has also been passed to our General Manager to... More

1 review
5 of 5 stars Reviewed January 22, 2012 via mobile

Really nice hotel, Staff welcomed me efficiently soon as I arrived. I accidentally injured myself prior arriving and the staff looked after me. I felt very comfortable and would highly recommend this hotel.

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DivyaPanicker, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from the Shaftesbury Metropolis London Hyde Park and thank you for choosing to stay with us. We are grateful to you for taking time to write your valuable feedback. Our sincere thanks to you for your positive comments regarding the service you received. It was a great pleasure serving you. Please do let us know in advance... More

mumbai
1 review
4 of 5 stars Reviewed January 14, 2012

I checked in late in the evening, The lobby was very busy, however my chk in was smooth with the help of a Lady Manager,the room which i stayed in was very clean, the porter also was very welcoming. Sorry to say that the front desk reception staff "FRANCESCA" was least interested in serving the customers. Overall, A very good... More

Was this review helpful? Yes
DivyaPanicker, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from the Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. We thank you for your valuable feedback as this will assist us to meet and exceed our guest's expectation. Your comments are precious to us as they help us to enhance our service and standard level. On the basis of your... More

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed January 14, 2012

Hi to all, to be fair when i stayed in this hotel late DEC.2011 it was according to advice from one of my friends,and i did really liked it .Of cource in each hotel first peoples you meet are the reception staff and the staff in this hotel they were great despite they were new under training as they mentioned... More

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2012 via mobile

We stayed in here for 3 nights whilst having a mini break, originally booked into Notting hill branch but due to renovations we were moved to here. Only a 7/10 minute walk to paddington train/tube station. Close to shops and restaurants. Breakfast buffet was good, served until 10am. Rooms were very clean. Movies were a bit steep at £12 ago... More

Was this review helpful? Yes
DivyaPanicker, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from the Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. We appreciate and thank you for sharing your comments. It is nice to hear that you had a great time during your stay with us. Please feel free to write to us about your future visit as we will ensure your... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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Amenities

Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#317 Luxury Hotel in London
Hotel Class
Number of rooms
90

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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