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All 1,071 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #551 of 1,071 hotels in London
A recent review
4 of 5 stars Reviewed September 2, 2011
asim_niazi London, United Kingdom
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710 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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London, United Kingdom
1 review
4 of 5 stars Reviewed September 2, 2011

I stayed at this hotel during last 2-weeks with my family. It was a pleasant experince compared to other 4 star rated accomodations in Europe. The room (Club double) was reasonably good newly renovated room and the bathroom. Most importantly the understanding and professional curtosy extended to my family by Mr. Aijaz at front desk was commendable while resolving my... More

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Wales
1 review
5 of 5 stars Reviewed August 28, 2011

I stayed at this hotel last week with my family. i must say that it was a wonderful experience!!The proactiveness shown by the staff to provide excellent service was the highlighting aspect of the stay.I am happy to recommend this hotel to my friends and families."Well done guys,keep it up!!"

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

WOW - What a excellent review... I would like to take the opportunity of thank you for choosing to stay with us for your recent trip to London as well as for taking out some of your precious time to write such a great review. Whole staff was very happy and feels really proud that we were able to meet... More

Rio
1 review
1 of 5 stars Reviewed August 27, 2011

That's the worst hotel in london don't have room service and the room is horrible

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DivyaPanicker, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Firstly, let me thank you for taking out time to share your valuable feedback about your stay with us at Shaftesbury Metropolis London Hyde Park during your recent visit to London. I sincerely apologize for all the inconvenience you experienced and having failed to meet your expectation in regards to the room and the services. I would like... More

London, United Kingdom
1 review
5 of 5 stars Reviewed August 27, 2011

The hotel is very nice .I came to London for the first time , reached the hotel late night and there i found no booking for me but the guy (AIJAZ a very polite and nice boy, Special thanks to you AIJAZ) at the reception desk some how made one for me . The hotel is quite nice in all... More

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DivyaPanicker, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Owais, Thank you for choosing to stay with us at Shaftesbury Metropolis London Hyde Park for your recent visit to London. We are really delighted to read your lovely comments about your enjoyable stay with us and are truly proud and pleased to learn that we were successful in meeting your expectations.Your kind comments has been shared with... More

Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2011

It's really 4 stars hotel. great room, very quiet, very good sleep quality. flat TV, free internet in rooms and lobby. stuff is very helpful. the room is small but for me it's OK. i think it's very good option when I visit london again. and i highly recommend it. all that was for 69 ponds per night in the... More

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Amsterdam, The Netherlands
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2011

stayed only one night 2 aug till 3 aug it was clean and a nice room we was given upgrade breakfast was very good and fresh staff divya panicker and aijaz divecha was very helpful and plesent good value for london and good location m sari kouzel amsterdam

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Reviewer, Thank you once again for choosing to stay at the Shaftesbury Metropolis London Hyde Park Hotel for your recent visit to London. We are also thankful to you for writing ans sharing your experience you had at our hotel. We value your comments and it has been shared with the whole team here. We really feel proud to... More

Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed August 2, 2011

I'm not a particularly light sleeper but staying here was unbelievable noisy and made sleeping almost impossible until the hotel guests had all gone to bed. When trying to sleep at night all I could hear was the noise in other parts of the hotel. The walking over head felt continous, I could hear people walking up and down the... More

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Let me just start with sincere apologies for all the inconvenience caused to you in regards to noise with which, you couldn't sleep well during the night. We take our guest comments of paramount importance as they always help us to improve more and more. I feel sorry to hear that you could easily hear the noise from... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2011

If this is a 4*, I would hate to see the 3*. To begin with, absolutely geriatric lifts - even going up 1 floor took an age, with much rattling. Had a single room (which is what I asked for) - I am not the tallest, but i don't think I could have lay down flat on the floor without... More

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, First of all, I would like thank you for choosing to stay with us for your recent trip to London. Your valuable comments are very important in order to improve our services and standard. We are sincerely apologized for any inconvenience caused to your stay here in regards to the small room. I only like to say that... More

delhi, india
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 26, 2011

The hotel is in a nice locality and is quite nice. we were three friend travelling and had booked in advance. the hotel staff finformed us that we had paid almost full price for the room despite the rate being lower on the internet. and so, very kindly, upgraded us to a suite-probably the biggest room int he hotel. that... More

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York, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2011

The service I experienced at this hotel was excellent. I arrived early to the hotel and they told me it would be about a 2 hours wait. Again, this was all my fault. Not even five minutes later the manager came up to me and told me that even though I had booked a single room, they could upgrade me... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#304 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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