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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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1,103 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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London, United Kingdom
2 reviews
3 of 5 stars Reviewed December 12, 2013

Just got back from a 3 night stay in this hotel for £405. No complaints from us, the hotel is exceptionally clean, staff are friendly and the breakfast is very generous. The hotel is situated about 10 minutes pleasant walk from Paddington Underground. The walk is along quiet roads, no traffic and no sight of any threatening behaviour. So, you... More 

Helpful?
Thank GazTheTruth
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Gary, Thank you for choosing the Shaftesbury Metropolis for your recent stay in London and thank you for taking the time to review your time with us. I was very happy to learn that you had a good stay with us and I am glad to know that you would choose to stay with us again should the occasion... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 11, 2013

After reading some reviews I was a little nervous but we had a fantastic stay at this hotel. It is so conveniently situated with a 10 to 15 min walk from Hyde Park .We went specifically for Winter Wonderland and Oxford Street shopping, the price for this hotel in the heart of London can not be beaten. Yes the room... More 

Helpful?
Thank CLM2304
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay with us and thank you for taking the time to share your comments. Guests satisfaction is of the upmost importance to us therefore it is very nice and rewarding to know you had a good stay with us and will be back again in the near future. If there is anything I... More 

Essex England
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 11, 2013

Booked the Shaftesbury International for the 7th December and was informed the boiler had broken so was moved to the Shaftesbury Metropolis which is in Lancaster gate and near Paddington station. We arrived in the evening and was shown to our room on the 3rd floor. It was clean but small and just about had room for a double bed... More 

Helpful?
1 Thank Liz O
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Liz, Thank you for taking the time to share your comments. I am very sorry you were not able to stay in the hotel you had originally booked, please accept my apologies for all the inconvenience caused. I am glad however that we managed to turn your experience around and I was very happy to lean that you had... More 

Kirkwood, Missouri
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 10, 2013

Room had nice features compared to some of the other hotels we stayed at while in London and it is very conveniently located near Paddington Station. The hotel staff was very friendly and provided a good recommendation for afternoon tea.

Helpful?
Thank Emily G
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Emily, Thank you for choosing the Shaftesbury Metropolis; I was very happy to learn you had a good stay with us and I have particularly appreciated your comments about our staff. I am glad we managed to make your stay special and we are looking forward to welcoming you to the hotel again in the near future. Kind regards,... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 8, 2013

It was my Birthday on Saturday 7th December so myself and my Girlfriend thought we would book a hotel near Hyde Park London and visit Winter wonderland and head out to leciester sq for meal. We opted for the Shaftesbury Hyde Park International costing £169 for 1 night. We arrived and headed for the reception to check in. A young... More 

Helpful?
Thank Paulsita
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the... More 

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Northampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 1, 2013

I booked this hotel for a romantic break with my husband. I reviewed it on google and trip advisor and thought the rooms looked perfect and it was a good location. When we arrived we were given room 009 which is on the ground floor at the front of the hotel. The double bed was next to the window with... More 

Helpful?
Thank Stephanie T
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the... More 

Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 1, 2013

We decided to have a few nights in London and found this hotel in between Paddington and Edgware Road with good bus links in to central London. The room was well present and suited our needs perfectly. It was at the front of the hotel, but we never noticed any traffic noise. Breakfast was included in our rate and was... More 

Helpful?
Thank Mark P
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments... More 

Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 29, 2013

After searching the internet for a half decent hotel that was reasonably priced, we came across this one and we weren't disappointed. Check in was quick & easy & staff helpful & friendly. The room had 2 beds - 1 double and 1 single which was a little odd as there was just 2 of us but it was extra... More 

Helpful?
Thank Lyns108
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had an enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our rooms & staff. We hope to see you again very soon & you can certainly write to me dm@shaftesburymetropolitan.com for any assistance you may require. Kind Regards... More 

Ballymena, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 28, 2013

I have stayed at this hotel numerous times on business trips. Great hotel - good value and location. Check in was a breeze. Nice staff. Got a quiet room. Only stayed one night on this occasion (but have stayed many times and would definitely recommend and would stay again!).

Helpful?
Thank Andy-avid-eater
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & our fabulous staff. We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com Kind Regards Gourav Gupta More 

Hampshire
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 25, 2013

I was delighted with the reviews I'd read and the flash deal I got of £65 b&b. I opted for a single room as I was solo in London for one night and it saved me £6. Great location as it is a 5 min walk from Paddington station, perfect for the Bakerloo and Jubilee lines. The room was bijou... More 

Helpful?
Thank Diane1201
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. However, I must say that , Our bedrooms are much bigger than average London room with all the amenities.... More 

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