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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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989 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Leicester, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 31, 2013

This was our second time staying at this hotel and everything was still really good. The rooms are reasonable sized for a London hotel and the beds are comfortable. Our room was air conditioned too which was really welcome on hot day. Breakfast is really nice and there is a good range of items for everyone from cereals, fruit, cooked... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Wow what a excellent review... Thank you once again for choosing to stay with us and also for your lovely comments. It means a lot to us and proves that we are constantly making our services better and better. Everyone here was please to know that even on your second visit to us, you fully enjoyed your stay... More 

Swansea, United Kingdom
1 review
5 of 5 stars Reviewed July 31, 2013

The hotel is just a five minute walk from Lancaster Gate tube station. There is a good selection of bars and restaurants nearby. I have stayed here twice as it is great value and well located for travel in and around central London. On both occasions the welcome was very warm and check-in was quick and efficient and the staff... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr Steve, Greetings from the Shaftesbury Metropolis London Hyde Park. Thank you for choosing to stay with us recently and also for leaving your feedback on this website. Your feedback is valuable to us and help us to improve on our services and standard. All staff were really happy to read your feedback and feel proud that we met... More 

Montreal
1 review
5 of 5 stars Reviewed July 28, 2013

We were happy to find this spot right in the middle of London, easy access to subway, Hyde Park, etc. The area is safe and calm at night. The staff was very helpful and the breakfast perfect. Best of all, there is no noise from traffic as the street is not busy at night. The room are just about the... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for lovely feedback and also for staying recently at Shaftesbury Metropolis London Hyde Park Hotel. Guest feedback is precious to us as it help us to improve on flaws and strive for better customer care. It was indeed our pleasure to serve you and yes, very correct that our location is perfect for all travelers. Whole... More 

Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 25, 2013

I stayed at this property last weekend, (19th-21st July) and have only the highest praise. From the moment I approached the reception desk, I was greeted warmly, and nothing was too much trouble. My room ( 008 a club room) on the ground floor was very quiet, well appointed, very comfortable bed, and being able to make a cup of... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. I will pass your comments to all staff. We will look forward to welcome you back and do let me know if I can be of any further... More 

Bristol, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 25, 2013

Stayed here on night 23 July 13, within walking distance to Paddington (5 mins). I found the staff very friendly, arriving at 8am they stored my bag for me as I wasn't planning to return until 6pm. Quick checkin room very clean and well maintained. Only disapointment was having an inside room (010) but for one night not really a... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. We work hard to keep our all guest satisfied & I am sadden to know that you did like our ground floor rooms as they are equally spacious with all... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed July 25, 2013

Have just returned from my fourth stay at the hotel in as many years. All the staff from the highly personable Manager Mr.Gupta; to the front desk; the breakfast waitresses;the room staff were very pleasant and efficient. The location is ideal for overseas visitors. Highly recommended.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at Shaftesbury Metropolis London Hyde Park. We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit , will look forward to see you soon & for any assistance please write to me on dm@shaftesburymetropolitan.com Kind Regards Gourav Gupta More 

gif sur yvette
2 reviews
3 of 5 stars Reviewed July 24, 2013

single room on the road side too noisy. excellent decoration & bathroom facilities & confortable bed. small room but it was exactly as it was shown on the web side. professionnal reception but without persannal care. It was perfect for on enight.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you due to noise, I request you to please give us another opportunity to arrange quiet room for you in... More 

Banbridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

After reading previous reviews was a bit wary, however we have no complaints whatsoever. It only took a few moments to check in and as we were early they stored our bags safely until we returned later in the day! The room was extremely clean and the staff could not be more helpful. The rooms are small enough but everything... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms Karen, Many thanks for choosing to stay with us recently and also for your lovely feedback. Your feedback means a lot to us as we judge ourself's on purely guests feedback. Your feedback has been shared within whole team and we feel proud that we were able to meet & exceed your expectations with us. We completely understand... More 

1 review
5 of 5 stars Reviewed July 20, 2013

Me and a collegue was travelling down for a meeting and we was originally booked into a partner hotel near Hearhrow airport. After discovering this was not convenient we asked reservations if we could move to a more centrally located hotel. At first I thought I was going to be charged a fortune to move but the simply just dealt... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying at Shaftesbury Metropolis London Hyde Park. Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service. We look forward to having the opportunity of welcoming you back in the near future. Yours Sincerely, Gourav Gupta More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed July 15, 2013

My wife and I had a most unpleasant experience in a hotel in Bayswater on 10 July 2013 and I needed to find more suitable accommodation for our last day in London. We found Shaftesbury Metropolis on the Internet which was close by. As soon as we entered the Hotel in the morning and spoke to Monica on 11 July... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your excellent feedback in regards to your recent visit at the Shaftesbury Metropolis London Hyde Park Hotel. We all were delighted to know that we were able to meet & exceed your expectations with us. It was our pleasure to serve you. Kindly contact me for all your future visits to us and I'll make... More 

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