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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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990 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Majorca, Spain
1 review
5 of 5 stars Reviewed August 13, 2013

The hotel is in a fantastic location so we were out all day everyday and had a wonderful time in London.Staff was very helpful and always with big smile , Specially the lady i mention her name Monica she was very helfull and friendly . We loved our stay there and would definitely stay there again.Thank you Metropolis.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. I will pass your comments to concern staff. We will look forward to welcome you back and do let me know if I can be of any further... More 

Pontypool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

I was very impressed with the quality of this hotel especially for the price and the fact that they provided a full breakfast in a very pleasant environment. The rooms were a little on the small side but very clean and with everything provided that could be needed including a fridge and a microwave. I did have a problem with... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us you feed back , it really gives us an boost to work more hard. Please write to me when your plan your trip to... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 9, 2013 via mobile

My wife and I booked months in advance on a two-night stay. At first glance, this property presents fairly well and it is located in a reasonably pleasant area, close to Hyde Park and Knightsbridge. Unfortunately, that is as positive a comment I can make about our experience of this hotel. Our first impression at check-in was met with a... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. Thank you for your remarks and I will certainly converse you message to the staff and we... More 

Travelers are raving about these London hotels

Cochrane, Alberta, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 7, 2013

A great big thank you to the front desk staff, the kitchen staff,... actually to everyone at the Shaftesbury Metropolis London Hyde Park. When I first booked our trip and started looking for hotels in London, I was shocked at the prices. I found the Metropolis London Hyde Park online, and was pleasantly surprised by the rate quoted, especially since... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us you feed back especially Breakfast & staff, it really gives us an boost to work more hard. Please write to me when your plan... More 

Yorba Linda, California
1 review
4 of 5 stars Reviewed August 7, 2013

I only stayed at the Shaftesbury Metropolis London Hyde Park Hotel for one night, but this hotel was very nice. Friendly staff. Clean rooms. Great location. A little overpriced but for the time of year and location I was willing to pay.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & our fabulous staff. We hope you will be back soon and for assistance in booking your future stay please write to me on dm@shaftesburymetropolitan.com Kind Regards Gourav Gupta More 

Worcestershire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed August 6, 2013

I was booked in to this hotel on business. On arrival I was told they had had problems with some of the rooms and that I would have to transfer to another of their Hotels. It's obvious they'd overbooked. They arranged for me to go by taxi to their Premier Notting Hill hotel and given what is probably the worst... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the... More 

Leamington Spa, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 6, 2013

Having read some of the other reviews of hotels in this group it seems clear that they massively overbook their more popular hotels with the intent on shipping those who they can't fit out to one of their sister hotels. This is also exactly what happened to us, and had it not been for our persistence we would have ended... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the... More 

Cheltenham, United Kingdom
1 review
4 of 5 stars Reviewed August 6, 2013

This was the first time we had stayed at the Shaftesbury Metropolis in London Hyde Park. We were made to feel very special by all of the staff who were friendly polite and helpful. Nothing was too much trouble. We booked two rooms and both were upgraded to Club rooms which was great. The rooms were clean, comfortable and well... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & our fabulous staff. We hope you will be back soon and for assistance in booking your future stay please write to me on dm@shaftesburymetropolitan.com Kind Regards Gourav Gupta More 

Dublin
2 reviews
5 of 5 stars Reviewed August 2, 2013

Stayed at another Shaftesbury Group Hotel before but it was booked out this time so I tried the Metropolis. Like the other one this is close to Paddington, so no taxis or delay getting off the Heathrow express and being close to Paddington has several tube lines adjacent running into or across the city. The staff were very courteous and... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Jim, Greetings from the Shaftesbury Metropolis London Hyde Park Hotel. Allow me to thank you for your feedback based on your recent stay with us. In this industry, we always aim to reach highest level of customer care. Your lovely feedback has been shared with whole team and we feel proud that we met all your expectations with... More 

Moscow, Moscow City, Russia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 2, 2013

This hotel have't nothing good desides very helpfull and nice black girl at the reception. If you are unlucky, and you will be accommodated in the basement, from seven in the morning, you'll hear everybody who goes for breakfast. You'll hear your neighbors making sex till 2am, and noisy in the morning. Rooms are very very dark.

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Let me start with thank you for choosing to stay with us and also for sharing your thoughts with us. Guests feedback is valuable to us no matter good or bad as it will help us to improve. Your feedback has been discussed within the team and for sure it will be discussed in next monthly meeting with... More 

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