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Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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918 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 28, 2013

I had originally been booked into the Best Western Premier Shaftesbury Kensington (which now appears to be called the Park Grand Kensington) and while on arrival it was clear there was some renovation ongoing as a number of workmen were around, it was nothing that concerned me. I was checked in, my credit card was taken then was told I... More 

Was this review helpful? Yes 2
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park. Please accept our sincere apologies for the inconvenience caused to you due to the transfer situation which was quite unfortunate. We are extremely sorry to know that the room you stayed in was not upto what you excepted it to be. I request you to kindly forward me the room number so... More 

london
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

Booked via lastminute.com and wasn't disappointed. We had a complimentary room upgrade (so don't know what the smaller rooms would be like) and the room was fine - very clean - and even had a microwave (although I don't think all rooms have this facility). The breakfast was OK. The staff were excellent. It's an easy walk to Paddington underground... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park. We are pleased to hear that you enjoyed your stay with us and found the location appropriate. It will be a great pleasure for us to serve you again . Kind Regards Sincerely Aparna dm@shaftesburymetropolitan.com More 

Santiago, Chile
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 26, 2013

First of all I have to say I ravel over 20 weeks per year all over the world, which kind of makes me an advanced user of hotels and airplanes (and not a first time user). Being that said, let's got to the facts. I stayed in this hotel at the end of February 2013. Quite pleasant hotel, nothing to... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park. We are extremely sorry to hear about the inconvenience you went through , however would like to say that we did receive a seperate email from your end regarding the same case and our reservations agent was dealing with it. Even the hotel representative replied to you regarding this. Please feel free... More 

coop16
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 26, 2013

I was a bit worried about booking here due to the reviews I had read, especially as we were choosing this for location and many people had be allocated to other properties upon arrival. We were 2 couples visiting London for the marathon, and stayed 2 nights. I had emailed the hotel a few weeks beforehand to have them confirm... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Metropolis London Hyde Park. We thank you for your valuable feedback which is of great importance to us. We are sorry to know that you had difficulty conversing with our staff , however we do have fluent english speaking staff as well. All our team was very pleased to serve you and look forward to... More 

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed April 25, 2013

Booked one night to be near West End on Saturday night. On arrival at 8 pm we were told that due to a technical fault with a boiler we had to go to another hotel in Chiswell Street in the City, miles away from where we wished to be. The hotel had not trouibled to call beforehand; I could have... More 

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park . Please accept our sincere apologies for the inconvenience caused to you on your arrival at our property. We are all the more sorry to hear that you were not informed about this unforseen situation. We had arranged your stay at our sister property which is of a much higher category .... More 

uk
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 24, 2013

After readining reviews of the Shaftbury hotels I was a little concerned because a lot of people had put about bad experiences after being transferred to other sister hotels. The day before we left we received a phone call saying we had been moved to this hotel due to water issues at the other one. Atleast point I though the... More 

Was this review helpful? Yes 1
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guests, Wow what a feedback! Once again many thanks for sharing your thoughts about recent stay with us. Guest's feedback is really important to us as they hep us to improve more and more. Your excellent comments has been shared within whole team and feel proud that we were able to meet and greet all expectations with us especially... More 

Ottawa
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 14, 2013

Clean rooms. Good price. Beds a little soft but everything else good. Staff and reception polite and professional. Would stay again any time. Lots of restaurants and breakfast places nearby. Very close to Paddington train and Tube stations.

Was this review helpful? Yes 1
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Once again thank you for choosing to stay with us on your recent visit to London. We thank you for your comments and also for sharing it on this website. We are a learning organization here and always aim to reach highest level of customer care. Whole team at the Shaftesbury Metropolis London Hyde Park Hotel was really... More 

Warriors Mark
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 4, 2013

We stayed there with the family and found the service courteous ad the rooms very clean and comfortable, the price was very good for central London with lots of interesting shops and food possibilities nearby.

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park. We are very pleased to read your excellent comments and thank you for the same. It was a great pleasure for us to serve you. Please do write to me prior to your future stay as I will be more than happy to allocate one of our best room for you. Kind... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed April 4, 2013

I stay in hotels every week and have never written a review, but felt compelled to write a review of this one...I'd stayed in this hotel before and decided not to stay there again. Sadly I was moved from another hotel to this one and it was actually worse this time around. My room was tiny (not enough room to... More 

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Metropolis London Hyde Park . Please accept our sincere apologies for the inconvenience caused to you due to the transfer situation. We are devastated to read comments about poor cleanliness of the room you stayed in. Thank you for bringing these issues to our attention as I will definitely discuss this with my housekeeper so that... More 

Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013

A group of 6 of us stayed here in 3 rooms on Sunday night. A have stayed at shaftesburys before an have always been pleased, here was no different! One of the rooms was on a total slant however this didn't seem to bother anyone! The club room came with a double and a single bed, microwave, fridge, tea/ coffee... More 

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Once again thanks for choosing to stay with us and also for sharing your feedback on this website. Whole team at the Shaftesbury Metropolis London Hyde Park is really please to read your feedback and feel proud that we were able to meet your expectations with us. Moreover, it's great that when ever you will be around you... More 

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