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Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #544 of 1,073 hotels in London
A recent review
3 of 5 stars Reviewed July 18, 2012
OxfordshireCooker Oxfordshire
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761 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Oxfordshire
Contributor
17 reviews 17 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 18, 2012

The room was small but clean and convenient for our one night stay. It did not bother us but it you're particular then the rooms, particularly the bathroom, are small and the mattresses are beyond soft. My only gripe was the breakfast - the food itself was OK but the service was terrible and the attitude of the staff awful.... More

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. Your feedback is much appreciated as this will enable us to meet & exceed our guest's expectation. We as a team are extremely sorry to hear that you were dissapointed due to the staff attitude & behaviour. On the basis of your... More

1 review
5 of 5 stars Reviewed July 16, 2012 via mobile

Just stayed for one night at this hotel and based on previous reviews were surprised how nice it was. Staff very helpful and allowed to check in early. Room was very nice, clean and spacious for couple plus teenager. Continental breakfast was totally adequate and loads of variety. Would stay again as near to tube station also.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay at Shaftesbury Metropolis London Hyde Park for your recent stay in the city. We are pleased to hear that you enjoyed your stay with us & were impressed with the staff service. We totally agree with you that the location of this property is perfect being centrally located. We look forward to... More

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 16, 2012

Very clean, small bedroom but didn't really mind as we only slept there. We didn'teat at the hotel so can't comment on the food. The duvet was incredibly small though.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. It is nice to hear that you found the hotel clean & tidy. Sorry to hear that the room size was not as per what you expected it to be. Please do write to us prior to your next visit & we... More

London, United Kingdom
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 13, 2012

Easy to find and well-located, with a very friendly greeting at reception. The room was immaculate and extremely well presented. It was small, so you might want to look elsehwere if you are going to be in the room for any period of time, but it's ideal for a business traveller or someone spending most of their time out exploring.... More

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city. We thank you for taking time to write & forward your valuable feedback which has been shared with our team members. They are pleased to read such good comments about their service. We are happy to know that the location suited your... More

Canterbury, United Kingdom
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 13, 2012

we never actually booked this hotel & were moved here by another !.hotel was clean, 5 mins walk from edgware tube. rooms were nice but very small. tv had terrible reception. all staff were very polite.breakfast was really nice. can`t comment on value for money because i have no idea what the rates are as we never booked this hotel... More

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis London Hyde Park . We are grateful to you for taking time to forward your valuable coments. We are extremely sorry to hear that the television reception was poor in your room. However, we are glad to hear that you were impressed with the staff service & liked the location of this property. Please... More

Muscat, Oman
1 review
5 of 5 stars Reviewed July 12, 2012

Outstanding service, comfort , easy access and lots of Halal food nearby. Monica at the reception and Roland were doing their job perfectly, well done .

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay at Shaftesbury Metropolis London Hyde Park. We are pleased to hear that you had a comfortable stay & found the staff to be efficient. We have shared your kind comments amoung our team & they are grateful to you . Please do let us know well in advance about your future visit... More

Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed July 10, 2012

I stayed for 1 night with my 2 young children (age 6.6 and 3.5)for mu business.From arriving at the hotel to leaving the following morning the staff were very attentative to all of our needs. Mistakenly booked for double room rather than triple but staff gave free upgrade. Young children and business do not always mix but the staff made... More

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing to stay at Shaftesbury Metropolis London Hyde Park for your recent stay in the city. It was indeed a great pleasure to have you as our guest's and our staff enjoyed serving you all. Once again thank you for your kind words. Please do let us know well in advance about your future visit... More

Toronto, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 9, 2012

We stayed here from July 2-July 5th to attend Wimbledon. While its location is very close to Paddington station on the tube, that's about the only pro. We booked a deluxe double room and were tripping over each other, it was SO TINY. The light bulbs were burnt out over the desk, wireless doesn't work unless you connect the cable,... More

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Management response:

Dear Guest, Greetings from Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. Please accept our sincere apologies for the inconvenience you went through while your stay with us. We can very well imagine the unpleasant experience you had. Your feedback is of great importance to us and on the basis of your comments we... More

1 review
5 of 5 stars Reviewed July 2, 2012 via mobile

Where to start, from checkin to checkout process everything was great. Staff is welcoming from their soul and always ready to help. I have now chosen my all future stays in London. Only internet line is very bad and drops many times in a day.

Was this review helpful? Yes
Management response:

Dear Guest, Greetings from Shaftesbury Metropolis London Hyde Park & thank you for choosing to stay with us. We are delighted to hear that you enjoyed your stay & liked the staff service. On the basis of your comments we will improve the flaws you noticed. Please do write to us prior to your next stay as we will ensure... More

Reykjavik, Iceland
1 review
5 of 5 stars Reviewed July 2, 2012

First time I stayed at Shaftesbury Metropolis was May 2009 and experienced a very pleasant stay therefore decided to stay 3 nights at this hotel in June 2012, what I could say about this hotel is; - Friendly, polite and extremely helpful staff specially the managers. - Cosy rooms with all the facilities needed. - Excellent location, within few minutes... More

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city. We as a team feel great that we were able to make your stay a comfortable one. Please do let us know in advance about your future visit as we would like to allocate one of our finest and spacious room with... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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Amenities

Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#315 Luxury Hotel in London
Hotel Class
Number of rooms
90

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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