We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shaftesbury Metropolis London Hyde Park

Hotel website
Hotel deals
78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Special Offer
STAY 2 NIGHTS GET 10% OFF
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Shaftesbury Metropolis London Hyde Park
View Map
Add Photo Write a Review

1,017 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    293
    354
    162
    87
    121
See reviews for
84
380
131
293
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1017)
  • Mar-May only
    (276)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (242)
  • Dec-Feb only
    (255)
All months
There are newer reviews for Shaftesbury Metropolis London Hyde Park
See the most recent reviews
North Carolina
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This was a very nice hotel. Basement room was a bit small and some noise from other guests standing outside my window. But all in all enjoyed the hotel. Room was clean and I did need the A/C. Staff were very polite, friendly and accommodating. Would certainly stay here again.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an honest review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the size of the room but... More 

Barnsley, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After finding ourselves having to stay in London another night we chose this hotel at short notice on it's price and location as we needed to be fairly central for the next morning. We found the staff on arrival and during our stay very pleasant and cheerful. We didn't have any problems and issues but it is still nice to... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Chandigarh, Chandigarh, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location is the biggest advantage with staying at Shaftesbury Metropolis London Hyde Park. Coming from India, I am not used to the tiny rooms that I was staying in but realised that it is standard size for a single room in the central London area. Staff is very courteous and helpful. Only point of discomfort was the mattress in the... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the bed mattress but I certainly... More 

Weimar, Germany
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We have stayed at hotels with this group before but never at the Hyde Park location, this was perfect for purpose which was to see our daughter complete the Bike London 100 event at the Mall. The hotel is convenient for Paddington, Lancaster Gate and Hyde park, the rate included breakfast which had a good selection of cereals, fruits, cold... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an honest review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the Air Conditioner but I certainly... More 

Greater Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

an ideal location for seeing the city sites. Easy walk into the city. Staff exceptionally helpful and friendly, Angelo, andveru and Ravi helped with all our questions for seeing lodon. Breakfast was really good value. Rooms clean and comfortable and no traffic noise

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed thrilled to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we convey your appreciation to... More 

Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 5 weeks ago

friendly staff and rooms are lovely clean and bright.I have stayed in this hotel now for business as it is situated near marble arch about 10 mins walk away.The breakfast are self services for food and was happy with food and service.I have asked when i stay if i can have a bigger room as the first time i stayed... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are extremely delighted to receive such a positive and heart-warming feedback from your end. I am really pleased to know that you received the value for you money and were also presented... More 

Chester, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 27, 2015

The good: Well located, convenient for Paddington. Nice reception area and helpful staff. Room was a reasonable size compared to some in London The bad: Although the room was a reasonable size it had a third bed crammed in making it feel less luxurious. The bathroom was tiny. Really tiny. The sink was blocked. The iron was dirty on the... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr.Hill, Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. Thank you for your remarks and I will certainly converse your message to the concerned department and... More 

Travelers are raving about these London hotels

Shrivenham, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed July 24, 2015

This hotel is very conveniently located 5 minutes walk from Paddington Station and even closer to Edgware Road. It is a very well decorated hotel with great in-room facilities. The staff are very welcoming, polite and couldn't have been more helpful.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Peterborough, England, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 23, 2015

A fantastic place to stay in central London, as was expected, the rooms are small as space is a a premium in this area, but the service and comfort are top notch! I always travel with earplugs and as this hotel is central with single paned glass on the windows, I used the earplugs and had a good night's sleep.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not hesitate... More 

Barcelona, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 21, 2015

I had the pleasure to stay in this hotel two times can only recommend it highly! The rooms are clean and perfectly equipped. When possible I was upgraded to a Club room. The service was excellent and made everything possible to make me feel comfortable! I would definitely return.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Hotel Review Summarization

What travelers say

  • Club room(23)
  • Paddington station(11)
  • Very clean(8)
  • Good location(6)
  • Very good(3)
  • Deluxe double(3)
  • Edgeware Road(3)
Questions? Get answers from hotel staff and past guests. Ask a question

393 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (182)
Viewed
Bathroom (35)
Viewed
Room/suite (60)
Viewed
Dining (12)
Viewed
View from room (6)
Viewed
Hotel & grounds (18)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
Other (49)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (204)
Viewed
Amenities (17)
Viewed
Club Double Room (30)
Viewed
Club Double with Romance Package (28)
Viewed
Club Triple Room (32)
Viewed
Club Twin Room (34)
Viewed
Standard Double Room (40)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (4)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these London hotels
Notting Hill
London Premier Notting Hill
London Premier Notting Hill
#481 of 1,054 in London
3.5 of 5 stars 885 reviews
Show Prices
Show Prices
Show Prices
Notting Hill
Grand Royale London Hyde Park
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay