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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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862 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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Rugby, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were greeted by incredibly friendly, professional staff, who offered to store our bags until our room was available - leaving us to explore the city without huge amounts of luggage. Room was a delight to stay in - spotlessly clean and comfortably furnished. The hotel has a great location and the service throughout our visit was really testament to... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our... More 

England
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel is in an excellent location minutes from Paddington and just a few minutes from the Edgware Road. The rooms are slightly on the small side but were more than adequate and they also contained everything we required such as hair dryer, iron and ironing board, tea and coffee, TV etc. The reception staff were friendly and efficient at... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. We work hard to keep our all guest satisfied & I am sadden to know that you did not sleep well due to noise and door banging. I truly wish... More 

Chesterfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Shaftesbury during my first trip to London with my boyfriend. Staff were friendly and pleasant and we felt welcome. Room was a little smaller than I was expecting but there was still plenty of space to move around comfortably and store luggage. The bathroom was clean, as was the rest of the room. The bed was comfortable... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we... More 

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family have been travelling to London to visit my farther whilst he has, had several operations, we could not have got through some days without the kindness and willing thoughtfulness of the Manager and his staff. All the staff are a credit to the hotel they give a top service and are extremely helpful. The hotel is very comfortable... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are delighted to hear that you have now made us your regular 'home away from home' and are very much impressed by your generous feedback. The location as well as staff is certainly an asset and I am glad we able to take care of you & your family. We are looking forward to see you soon.... More 

Southampton, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

As usual, a pleasant service right from check-in to check-out. Well trained and very helpful staff members, who are always willing to attend any queries. This is what makes me keep coming back time and again. Thanks Gourav and team.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments on our staff. Thank you again for taking the time to complete the survey. Look forward to have you back. Best Regards Gourav... More 

Athens, Greece
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was in London, UK, on a business trip. The room was very comfortable, clean and warm too. I must say that i was impressed from the very good service from the receptionist, Mrs Artemis, she was very friendly and extremely helpful. Panagiotis Spyropoulos

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta More 

Plymouth, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Spent a weekend in London with my girlfriend sighlseeing and stayed in this lovely hotel. Closely situated to Paddington station approx 5-7 minute walk. Bedroom was quite small but well decorated comfortable and clean, good sized bathroon. The breakfast was very good and the staff were very helpful and polite. We will definately be staying here again.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We greatly appreciate you for taking your valuable time to share the review. It is truly a pleasure to hear that your stay here was enjoyable and Comfortable. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange room with bigger size.. We hope to have... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I want to say thank you to all Metropolis Staff specially to Rahul and Angelo they were very helpfully . The breakfast was very nice and the rooms were very clean . I would recommand to my friends with warm heart

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff; I will forward your comments to them. For any assistance you may required please do not hesitate to write to me on dm@shaftesburymetropolitan.com Kind regards... More 

Liverpool, United Kingdom
Top Contributor
54 reviews 54 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night on New Years Eve 2014. Staff were really nice and check in was made easy. The room itself had everything you would need for a short stay and was really comfortable. The hotel is about a 5 minute walk from Paddington underground so it's very easy to get to. Overall it was a really nice... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feed back especially about staff, it really gives us an boost to work more hard. Please write to me when your plan your... More 

Hanoi, Vietnam
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

4 night stay starting boxing day. Friendly helpful staff, clean rooms. The rooms are tiny, but this is typical of hotels in this area, so as expected. good location, 5-10 min walk to paddington station. Hotel offers airport transfers at a very expensive rate comparative to other online vendors (admittedly this is similar to what other hotel arranged transfers cost)... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we... More 

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#312 Luxury Hotel in London

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