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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Paul, Minnesota
Top Contributor
78 reviews 78 reviews
9 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I had originally booked with a hotel a few blocks away, but due to construction in that location we were offered a room here instead. We stayed for only two nights and it was a comfortable and lovely stay for that short of time. However the room was too cramped for much longer of a stay, and... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay at Shaftesbury Metropolis London Hyde Park. We understand that you found the room small, however I would like to inform you that we have different categories of rooms which are bigger and I am sure you would be comfortable with that. We hope you will be back... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

The rooms were way too small and it was difficult to move around the room if you have 2 suitcases . The rooms were really clean though and the housekeeping were always on time. Some of the staff weren't really helpful when we were asking for directions . But the mall staff were all really helpful especially one male staff... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read your comments. We always appreciate feedback from our guests as this helps us to improve our service and product. Once again thank you for your feedback and Please contact me directly for any further reservations and I shall make sure... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Perfect location for travellers from Paddington. Very welcoming and generous with specific requests. Well equipped room, however very small and unfortunately right next to the elevator- so a little disturbing. Luxury for bed comfort- great bathroom facilities. Sofas and newspapers in reception gave a good welcome feel. Overall lovely hotel, would stay again and definitely reccommend.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to the service provided. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay &... More 

Paris, France
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed for one night in this hotel and I have to say it was lovely, Special thanks to the lovely receptionist (from brazil and greece) that did their best so that i was fully satisfied. I would definitly return.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta More 

Chelmsford, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights and was an excellent stay – room very quiet. I agree with some of the other comments – the room was small but adequate for our suitcases and for 2 people staying. We only used the room for getting ready and sleeping so suited us fine. The wifi also was excellent. There was a fridge... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our... More 

1 review
5 of 5 stars Reviewed 1 week ago

Took a chance and booked for a couple of nights this week - booked a club room (001) by London standards good size and reasonably quiet - 5 minutes from Paddington and just 5 minutes to Marble Arch - so really for us couldn't get a better location. Continental breakfast OK - probably not the best we have had but... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and buffet breakfast. We pride ourselves... More 

1 review
4 of 5 stars Reviewed 1 week ago

Great price for the Club Room. Very clean. Staff helpful. Other rooms very well presented but small. WiFi good and free. Breakfast good. Great for sight seeing round most of the common landmarks in London

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we... More 

1 review
3 of 5 stars Reviewed 1 week ago

The Metropolis London Hyde Park Hotel is cheaper than other 4 star hotels in the neighborhood. The neighborhood's location is excellent. The low price, then, is primarily noticeable in the size of the rooms. My room was too small to place my single piece of carry-on luggage anywhere without it being in the way. Additionally, I had to create space... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your comments. We always appreciate feedback from our guests as this helps us to improve our service and product. Thank you for your remarks and I will certainly convey your message to the concern staff. As mentioned, our rooms are indeed different in sizes, especially single room size vary due to structure of the... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

As a couple, being away for 14days, we had 2 big bags and a carry on, the room is incredibly small to fit! The location is ideal, I would say less than 5' walking distance from Paddington Station. The worst experience was the mattress that was so soft, I am still dizzy....Staff polite.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I am very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. I would like to add that our bedrooms are much bigger than average London room with all... More 

Berlin, Germany
1 review
4 of 5 stars Reviewed 1 week ago

Around Paddington most likely best hotel. Price ratio is excellent. Breakfast was exceptional including very friendly service staff. We felt very welcome. Rooms are clean and beds are comfortable. Will be back soon.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments on our hotel breakfast. We will surely wait for your next visit & always be motivated to give you warm welcome back in... More 

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#308 Luxury Hotel in London

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