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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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1 room 1 adult
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Shaftesbury Metropolis London Hyde Park
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1,098 Reviews from our TripAdvisor Community

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Worcester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Shaftesbury Metropolis continues to remain consistent across their brand of hotels with professionalism and a superb service. From the moment I arrived the reception staff were accommodating and helpful. This continued through all staff I engaged with from management, domestic cleaners and waiting staff. The accommodation was again very good, clean and excellent value. I look forward to visiting... More 

Helpful?
Thank Richard P
Colchester, United Kingdom
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for a few days in London paid for a room with 2 beds. Beds were comfortable but the room is quite small only one wardrobe. The washroom has a lovely power shower but you can only just sit on the toilet not a lot of room your knees actually touch the tiles on the wall. Lovely... More 

Helpful?
Thank Shirley1256
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms. Shirley, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. We are indeed pleased to know that your stay was satisfactory in every aspect and... More 

Fairbanks, Alaska
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I was so lucky to find this little gem; I almost hate telling you how wonderful it is, because then it may be harder for me to get a reservation. From check-in to check-out, the staff is super friendly. The breakfast is to die for. And, with being located just a few minute walk from Paddington station, it's perfectly located... More 

Helpful?
Thank snowmagnolia
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Metropolis London Hyde Park, I would thank you so very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you when... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 5 nights last week and had a very comfortable stay! The staff are lovely especially the two girls at breakfast. Everything you could possibly need in the room; iron, ironing board, hairdryer. *TIP: sign up to the premier club rewards (it's free) and get 10% of your stay and a FREE breakfast every morning which is... More 

Helpful?
1 Thank Laura W
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms. Weston, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your... More 

Sweden
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was surprised to find this little gem. The staff were verk professional and well mannered. I stayed in Room 001 which was clean, comfortable and quiet. The location is within walking distance to Paddington station.

Helpful?
1 Thank JMZSweden
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Newquay, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I had the best stay at this hotel. When I arrived, the reception staff were helpful and did everything they could to meet my needs. I was a lone female and felt very comfortable and safe my whole stay. Less then 10 minute walk from Paddington Station. I was in London for a few days with this hotel as my... More 

Helpful?
Thank emz36
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you when your travels next... More 

uk
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have just returned from a 2 night stay at this hotel. We were moved here from the Shaftesbury Premier Notting Hill due to a boiler problem. Very disappointed to be moved as it was my birthday weekend and had booked it to be in walking distance of Notting Hill so had to change some of our plans. However the reception... More 

Helpful?
Thank broadway
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the unavoidable maintenance issue in our... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Used this hotel as a base for a few days while I tried to find somewhere to live in London. I was a bit wary as it seemed cheap for a 4* and had mixed reviews on here, but it turned out to be a very good find. Quite a small hotel, pleasantly furnished and helpful staff. The room was... More 

Helpful?
Thank RC87L
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am extremely pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. I am also glad that you enjoyed... More 

Sandy, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Hi to all at the metropolis . I would like to thank all of you for your warm welcome. You are all so friendly and helpful . We have already booked our next visit to you . The rooms are amazing and the breakfast is great . I would highly recommend this great hotel . It has everything you need... More 

Helpful?
Thank kevinmason
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Mason, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking... More 

Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I spent 4 nights I the hotel, the location near the paddington and the edgware road where you can find huge number of Halal food, the staff are so friendly, clean room with coffee & tea making facilities, comfortable bed and the size of the room is average for london's hotels where most of the rooms are very small ..... More 

Helpful?
Thank Mushreq
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Mushreq, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park, Edgware Road and Paddington Station is very advantageous for our esteemed guests as they can travel with ease. I am glad that... More 

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