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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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963 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed yesterday NEW

Stayed here as a treat for a special occasion - but there was nothing special about our experience. After paying extra for a Club Room, I was horrified when we were shown to a gloomy bedroom in the basement, with broken air conditioning. I asked reception if we could be moved, and was told that the room we'd be given... More 

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This small London Hotel In Sussex gardens is definitely the best we have stayed in in this venue. Being close to Paddington station and not far from the shops in Oxford street, Piccadilly and Theatre land it is ideally situated for a short visit such as ours, when we were also meeting up with friends. Reception was quick easy and... More 

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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at the Shaftesbury. The room was clean, the bed comfortable and although the room was bijoux it was very nicely decorated. There was no traffic noise so we had a good nights sleep. The staff were friendly and helpful. The hotel is only 6 minutes walk from Edgeware Road tube station. We Would recommend this for... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Dubbo, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for four nights in a standard double room. I was travelling solo and the room was big enough for me- however if with a partner and you both have large suitcases you will need a bigger room as they are very small. Helpful staff and very clean hotel. Beautiful area of London

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Suffolk, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A very well located 4 star hotel in London, just off Edgware Road in Sussex Gardens. You can easily walk to Marble Arch and to the start of Oxford Street within 10-15minutes! Hotel has a modern flair to it in main areas. The rooms are well decorated in an old English style (with ensuite bathroom facilities), complimentary toiletries in bathroom,... More 

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Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Chetan and the rest of the team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you... More 

Spain
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent position for visiting Theatre land. Staff very professional ands helpful at all times. Room very quiet and clean. When we arrived the staff couldn't do enough for us. They even booked our theatre tickets and arranged for taxis. Nothing was too much trouble. It was very easy to get to The Ritz for tea and the shops at Old... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and Park and for your positive and heart-warming review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am... More 

Bicester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

For anybody who wants a hotel in London, I will recommend this one. My mum came over to London from Norway to celebrate her 80th Birthday with her best Friend of 75 years. The staff were very welcoming, had upgraded her room, gave her a bottle of red wine each of the 2 nights plus biscuits, fruit and chocolate. Also... More 

Was this review helpful? Yes 2
Gourav G, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Angelo, Andrea, Hayson and Lakshmi and the rest of the team here at the Metropolis London Hyde Park, thank you very ever so much for having shared this wonderful review following your stay with us. I am thrilled that the service provided by our team exceeded your expectations and enjoyed the comfort of our modern... More 

Top Contributor
69 reviews 69 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice styling in rooms, decent bed and a good nights sleep. No toothpaste or toothbrush again!!! What is this policy in London hotels. Bathroom floor was incredibly squeaky under feet and would wake most people sleeping in the bed. Room was very small.

Was this review helpful? Yes 1
Gourav G, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for having taken the time to share this lovely and detailed review! We have rooms of different sizes, let us welcome you back in our hotel and provide you one of our nicest room. I really apologise for the Toothbrush and toothpaste. However, it is available on request. We will look forward to welcome... More 

Abingdon, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As I walked in the door to the hotel, the greeting from the reception was really warm, friendly and welcoming. Again at checkout, Chetan greeted me at the reception desk, asking if I had enjoyed my stay. This hotel is ideally situated a few minutes walk from Paddington station in one direction, and Bayswater road in the other. The hotel... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Chetan and the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services. We pride ourselves of... More 

Lichfield
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was looking for a hotel for a long weekend break with my wife and, after a long search (not knowing London), chose this one - I was not disappointed. It is conveniently located close to Paddington Station and you can easily walk to Marble Arch / Hyde Park and then onto Oxford Street. Staff were exceptionally friendly and helpful,... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire... More 

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