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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
#554 of 1,055 Hotels in London
774 Reviews 3.5 of 5 stars
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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774 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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    (774)
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    (200)
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Scotland
Contributor
19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

we stayed here for the BBC radio 2 concert in Hyde Park. Flying into Heathrow we took the Heathrow connect to Paddington which takes about 20 mins and is much cheaper than Heathrow express. The hotel is about 300 yes walk easily managed. In a quiet suburb we were delighted with the location as it was only a 10 minute... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Took us a while to find the hotel with the very basic directions but when we did it was a little gem, lovely hotel, friendly staff willing to do anything for you, ideal location to Oxford street Will definitely be stopping here again

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here recently for several days at a conference. Very close to Paddington station. Staff were very helpful and polite. Room appeared fairly new and was what we expected. Good breakfast. Have to say that the rooms are a bit small - but from experience this is typical of London hotels. Great place and will stay here next time in... More

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Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta More

Paris, France
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Travelling most of the time, in many country, I must say that on paper this hotel wasn't the worst I have ever booked... but it appeared to be the worst stay ever. First time that I have been woken up by: A MOUSE!! After hearing some noise, I lighted up the room and she was nicely looking at me, so... More

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Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We booked with late rooms expecting a bargain. Sure enough we appeared to save more than £200 on this hotel room near Paddington Station. It was very bad indeed. We were given a room that could only be reached by two flights of back stairs. There was no lift for these particular rooms, though other rooms were well served, and... More

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you due to the stairs as we do have rooms with different sizes and most of are accessible via lift. It would be... More

Manila, Philippines
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel needs a major overhaul especially the shaky elevator, and every night, i could hear the thumping of the person above me, thin floors i guess The rooms are very small, and if not for the very gracious and excellent service of Angelo in the Front Desk, I would have transferred. The first room i got had broken aircon,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Betsy C, Thank you for your review in regards to your recent stay at The Shaftesbury Metropolitan Hyde Park. As much as I am happy to hear that you enjoyed the overall service and the hospitality that we provided, simultaneously I have taken note of your comments in regards to the other points and hopefully we will be able... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I could enjoy my stay,since the team are excellent!Arthur,Daniel and Khan received me very well and I felt like home. They informed me about the best places to go and always available when I needed! Very nice place to stay if you have to work in London or for vacation. Hope to come back soon :)

Was this review helpful? Yes 3
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear GeovanaQuadros, Many thanks for submitting your review. It is a great please to hear that you received a great hospitality from the team at the Metropolis, and I will certainly pass your compliments. We hope that you will visit us more often in the future and give us the opportunity to extend the best of the service in its... More

Lymington, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

In London for 5 nights as we speak so I thought I would spoil myself and pay the extra and have a club room. I was promised a bathrobe and slippers - no, not there that I can see. - fruit - yes, 2 apples, an orange and a few grapes (I hope it gets replenished!) - access to the... More

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Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mandyeatwell, Firstly, thank you for writing your review in regards to your stay at The Shaftesbury Metropolitan Hyde Park. In regards to your review, I am thankful that you bought it to our attention however, as a standard to all our guest who stay in one of the club rooms we arrange the VIP amenities namely; Bottle of wine,... More

Cairo, Egypt
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really found Shaftesbury Metropolis hotel very good and if I visit London again for short period .. I will stay in the same hotel Near of edgware Road and all public transportaction, Clean, very good breakfast and good staff.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Hushaf, Thank you for your writing a review regarding your recent stay at The Shaftesbury Metropolitan Hyde Park. It is a great pleasure to read your compliments regarding your recent stay with us. I hope that you will give us many more opportunities in the future to welcome you back. Thank You Kind Regards, Apurv Singh Operations Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great looking hotel with lots wood panelling and warm furnished interiors more a boutique feel to it and the friendly staff members, Khan and Daniel being more like hosts. Nice neighbourhood easy walk to Hyde Park and Paddington station is around the corner.

Was this review helpful? Yes 2
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Gordon C, Thank you for your review in regards to your recent stay at The Shaftesbury Metropolitan Hyde Park. It is a great pleasure to read your review regarding your stay whereby you had a enjoyable stay and enjoyed the over all hospitality with us. I will certainly pass your compliments to our team members who offered a great... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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