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All 1,073 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Shaftesbury Metropolis London Hyde Park
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61%
Ranked #558 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed 2 days ago
harrietWarwickshire warwickshire
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742 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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warwickshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay here regularly nearly every week and the staff are amazing. Nothing is too much trouble and they always go the that little bit extra over and above what I would expect to make sure I have a great stay. I wouldn't stay anywhere else in London . They even gave me cakes and a card on my birthday.... More

Was this review helpful? Yes 1
London
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms are small to be charged this amount of money , the house keepers don't clean rooms, never change bed sheets and there's MOUSE in the room, they refused to give me my money bank, they acting like if I made up all this story, later on I found so many reviews on line says that , there's MOUSE in... More

Was this review helpful? Yes 1
Wolverhampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for my partners birthday fantastic hotel they upgraded us as we were celebrating. The hotel staff were extremely friendly and nothing was too much trouble. Rooms were very clean and luxurious. Breakfast was fantastic lots of choice from continental to a full cooked breakfast. The hotel was a few minutes walk from Paddington station. The pub opposite was... More

Was this review helpful? Yes 2
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear James F, Thank you for your review regarding your recent stay at The Shaftesbury Metropolis Hotel. I am most happy to hear that you enjoyed your stay and have rated us high on value, service and the room conditions. I can certainly vouch for the hotels location as it connects to all the major tourist attraction and public transport.... More

Al Ain, United Arab Emirates
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

On the up side, the hotel is in a very good location for central and west London. The staff were friendly and helpful. The room was clean and the bed comfortable. Breakfast was good and good value - having it for more than 3 days brought the cost down to 9 pounds a head. There was also a good, free... More

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear AlAinDrom, Thank you for your review regarding your recent stay at The Shaftesbury Metropolis Hotel. It is always good to hear when our guest rate us high on our product and service, which further encourages us to deliver the best of the hospitality. I have also taken a note of your comments regarding the Air Conditioning and we hope... More

Lund, Sweden
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The whole story started already before we checked in, just when we arrived at the hotel. The first thing that we encounter is a person having trouble with his room, and is in need of a change. He seems to be transfered to the basement. Not a good start, and we hoped that we would avoid any trouble. Our check... More

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Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Daniel N, Thank You for your review regarding your recent visit to The Shaftesbury Metropolis Hotel. I have read your comments in detail and I am most apologetic to hear about your overall experience. Additionally, I have made a detail investigation with the relevant departments and ensured that all relevant measures are taken with immediate effect. We at The... More

Dublin, Ireland
1 review
3 of 5 stars Reviewed 2 weeks ago

My CEO and I stayed here as cheaper alternative to the Hilton where our conference was being held. Its location is really good, easy walk from Paddington St up Praed St and easily accessable to Hyde Park and other transport lines. We were in Club rooms as other Tripadvisors advice was the other rooms were "swing a cat" ones so... More

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to thank you for your stay with us & I am glad you enjoyed your stay and also for your comments about our staff. Our bedrooms are much bigger than average London room with all the amenities. Yes, we do have different style of corridors... More

Donegal Town, Ireland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed a week in this hotel - room was not too small given the size of london hotel rooms. noise wasn't an issue breakfast was a help yourself buffet- hpt and cold and plenty of options. You can't have dinner here, but that wasn't an issue for me . the staff were very helpful and the hotel is a five... More

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I was on a business trip and stayed at the hotel early July 2014. The staff were very friendly. Although my room and bathroom were a bit small, they were very clean. The hotel also had free and efficient internet service which was very convinient. I plan to stay at the hotel again on my next trip to London.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for the lovely comments on staff as well as service provided to you here at Shaftesbury Metropolis London Hyde Park. As you mentioned about the Room size, I request you to please email me directly and I will make sure we allocate room with good size on your next visit. We hope you will be... More

Cleethorpes
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on Business at the start of July, the room I stayed in was very small, but clean and welcoming. The bathroom was equally as small. I only stayed one night and didn't eat here, so cannot comment on food. £200 for the room seems a little steep but I was in London.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for the comments about your stay at Shaftesbury Metropolis London Hyde Park. Please be informed that we do have larger rooms & I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to do the arrangement. We are looking forward... More

Truro, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

5 mins from the train. Very nice, very clean air conditioned room with fridge, and microwave. Top class breakfast. Price reasonable too. Will definitely use again and would recommend. Staff very friendly and helpful.

Was this review helpful? Yes
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observations We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com We are looking forward to welcome you back in... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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Amenities

Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#314 Luxury Hotel in London
Hotel Class
Number of rooms
90

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