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All 1,054 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #545 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed yesterday
GeovanaQuadros
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767 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I could enjoy my stay,since the team are excellent!Arthur,Daniel and Khan received me very well and I felt like home. They informed me about the best places to go and always available when I needed! Very nice place to stay if you have to work in London or for vacation. Hope to come back soon :)

Was this review helpful? Yes
Lymington, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

In London for 5 nights as we speak so I thought I would spoil myself and pay the extra and have a club room. I was promised a bathrobe and slippers - no, not there that I can see. - fruit - yes, 2 apples, an orange and a few grapes (I hope it gets replenished!) - access to the... More

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Cairo, Egypt
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I really found Shaftesbury Metropolis hotel very good and if I visit London again for short period .. I will stay in the same hotel Near of edgware Road and all public transportaction, Clean, very good breakfast and good staff.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Hushaf, Thank you for your writing a review regarding your recent stay at The Shaftesbury Metropolitan Hyde Park. It is a great pleasure to read your compliments regarding your recent stay with us. I hope that you will give us many more opportunities in the future to welcome you back. Thank You Kind Regards, Apurv Singh Operations Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great looking hotel with lots wood panelling and warm furnished interiors more a boutique feel to it and the friendly staff members, Khan and Daniel being more like hosts. Nice neighbourhood easy walk to Hyde Park and Paddington station is around the corner.

Was this review helpful? Yes 2
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Gordon C, Thank you for your review in regards to your recent stay at The Shaftesbury Metropolitan Hyde Park. It is a great pleasure to read your review regarding your stay whereby you had a enjoyable stay and enjoyed the over all hospitality with us. I will certainly pass your compliments to our team members who offered a great... More

Molde, Norway
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Although the rooms weren't very big, they were modern and clean, which we highly appreciated. The staff were the greatest thing about the experience, they were extremely helpful and kind with everything! We only had their breakfast once at our stay, but it was okay. I would recommend this hotel if you want to stay close to both shopping (Oxford... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Eirin S, Thank you for writing a review in regards to your recent stay at The Shaftesbury Metropolitan. It is extremely encouraging for the entire team to have such a feedback and I am sure it will further encourage them to provide the best of the hospitality. I can also see you have rated us high on the service... More

Paranaque, Philippines
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean hotel. Satisfactory breakfast though dining area is quite small. Friendly, helpful & accommodating staff. Allowed us to change rooms. Good location. Very short walk to the nearest bus station. Good value for money.

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear absm33, Thank you for your review in regards to your recent stay with us .I am happy to see that you enjoyed your stay with us and have rated us high in all aspects. We hope that you will give us various opportunities in the future to welcome you back. Thank You Kind Regards Apurv Singh Operations Manager More

Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend bought me a 2 night/3 day trip to London for Christmas and we decided to go here because it seemed to be close to Hyde Park (a place I really wanted to visit). We travelled by National Express and got dropped off in London Victoria bus station, which is about a 45 minute walk to the hotel if... More

Was this review helpful? Yes 2
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Megan C, Thank you for your review in regards to your recent stay with Shaftesbury Metropolitan Hotel. I am most happy to read that you enjoyed your overall hospitality with us and have rated us high on various aspects of the hotel including the service you received. I have also taken a note of the areas of concern and... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Clean Hotel and Beautiful Friendly staff and wifi is good. But rooms are Small and bat. Very tight. I saw the water in bath look like milk color i dont no what is the reason. I think it is Expensive. I hope visited it again with low price.

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Hadimo90, Thank You for your review in regards to your recent stay at The Shaftesbury Metropolitan. I am most happy to see that you enjoyed your stay with us and the over all hospitality. We hope that you will visit us more often and I will be looking forward to welcome you back. Thank You, Kind Regards Apurv Singh... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

...and just three because there's no breakfast included. Hotel staff was very friendly and helpful. Our club room was neat although small (but you just go there for some sleep, right) with really comfortable bed, nice bathroom and an air conditioner to adjust room's temperature, which was great because we like to sleep in a cooler environment. Room was a... More

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Jenseri, Thank you for your feedback regarding your recent stay at The Shaftesbury Metropolitan Hotel. In regards to your feedback I am most happy to hear that you enjoyed your stay with us and as a result rated us high on the various aspects of the hotel product and the service. Additionally, may I take the opportunity of this... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a really nice stay here for one night, booked last minute. Originally booked other Shaftesbury hotel in Bayswater, but got transfer to Metropolis, and was very happy with stay. Clean, good checkout time, took care of us during stay! Would definitely stay again!

Was this review helpful? Yes 2
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear James M, Thank you for your review regarding your recent stay at The Shaftesbury Metropolitan Hotel. It is great to hear that you enjoyed your stay with us and I can also see that you have rated us high on all the aspect of the hotel. We hope that you will give us many more opportunities in the future... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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