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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed there for 4 nights.Very closed from Paddington station and subway(underground),like half km.to walk.At the check-in they charged me on card with 30 GBP and they said they will return after check-out(in case you will drink something from fridge or i don't know demage something).Now after 2 days i didn't recived the money back anyway i hadn't any fridge... More 

Was this review helpful? Yes
Thessaloniki, Greece
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed yesterday NEW

Me and a colleague of mine went in London for a business trip. We arrived at the hotel at 2 am (having a late flight). We had booked 2 rooms and we had already paid them from the travel agency. They informed us that they had only one room! So my colleague was moved at 2 am to another hotel!... More 

Was this review helpful? Yes
Kfar Saba, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

you can walk from the hotel to Oxford street within 10-15 minuetes. - very nice servise from the team they helped us for any problem we had clean rooms but very small and you can heareverything from the next rooms pedington station is 3 minuetes walking

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Beirut, Lebanon
1 review
4 of 5 stars Reviewed 3 days ago NEW

Fantastic Location, proximity to everything you want in Central... Staff extra curtious and strive to assist... I would definitely come back. Rooms are smaller than expected but that's what one comes to expect from hotels in major cities such as London...

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

The staff were very nice and helpful and upgraded our room on arrival. Our room size was as expected for the close proximity to Central London. On the small side but perfect for our weekend stay. Very clean and would easily stay here again!

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked this hotel through 'lastminute', and were attracted by the location. It was a 10 minute walk from Paddington station, and similar distance to Marble Arch tube station. We were greeted on arrival by friendly and polite staff, and the room was clean, and pleasant, despite being a little on the small side. However, the night sleep was not... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Brighton, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

I stayed two nights at the Metropolis Hotel and found it excellent value for money. The hotel is set in a quiet location, but just 5 minutes round the corner from Paddington station and very easy access to Marble Arch (just a short walk away.) The hotel was clean, and the staff very welcoming and friendly. There was a slight... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest , Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our... More 

Newbury, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

A stylish, clean and quiet hotel. Worth all of its stars. Rooms well appointed and great value for money. Staff helpful, but not obtrusive, it is a great place to relax. Situated close to Paddington mainline and the tube/bus network, it is surprisingly quiet, as away from the road and I had a peaceful sleep, even at the weekend. I... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not hesitate... More 

Fairbanks, Alaska
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed 9 nights and had a wonderful time. The location is the first thing that drew me to it... it's just a 5 minute walk to Paddington station (with easy access to buses, the tube, and the train), and a very nice quiet area full of mostly hotels, so I felt very safe walking around at all hours of... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride ourselves of maintaining high standards within our product and all the... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel on valentines day last week, was a fantastic stay! The room was clean and very spacious and the TV was perfect! The shower was great and always hot enough! the staff were extremely helpful and were always there if we needed anything! Including ordering us a pizza from the local takeaway! Would recommend this hotel to... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments... More 

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#301 Luxury Hotel in London

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