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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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1,001 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

friendly staff and rooms are lovely clean and bright.I have stayed in this hotel now for business as it is situated near marble arch about 10 mins walk away.The breakfast are self services for food and was happy with food and service.I have asked when i stay if i can have a bigger room as the first time i stayed... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are extremely delighted to receive such a positive and heart-warming feedback from your end. I am really pleased to know that you received the value for you money and were also presented... More 

Chester, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The good: Well located, convenient for Paddington. Nice reception area and helpful staff. Room was a reasonable size compared to some in London The bad: Although the room was a reasonable size it had a third bed crammed in making it feel less luxurious. The bathroom was tiny. Really tiny. The sink was blocked. The iron was dirty on the... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr.Hill, Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. Thank you for your remarks and I will certainly converse your message to the concerned department and... More 

Travelers are raving about these London hotels

Shrivenham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is very conveniently located 5 minutes walk from Paddington Station and even closer to Edgware Road. It is a very well decorated hotel with great in-room facilities. The staff are very welcoming, polite and couldn't have been more helpful.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Peterborough, England, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A fantastic place to stay in central London, as was expected, the rooms are small as space is a a premium in this area, but the service and comfort are top notch! I always travel with earplugs and as this hotel is central with single paned glass on the windows, I used the earplugs and had a good night's sleep.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not hesitate... More 

Barcelona, Spain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had the pleasure to stay in this hotel two times can only recommend it highly! The rooms are clean and perfectly equipped. When possible I was upgraded to a Club room. The service was excellent and made everything possible to make me feel comfortable! I would definitely return.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

1 review
3 of 5 stars Reviewed 1 week ago

First, to be fair, in general, the stay was pleasant, the rooms are very large for Europe, and are very clean and equipped. The location is excellent for the price. Yet, missing the extra miles... The staff are very skilled in excuses. For the first night we were settled in the basement with people walking above your head "because all... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis for your recent stay with us. I was very sorry to read about your stay at the hotel. We always appreciate feedback from our guests as this helps us to improve our service and product. Thank you for your remarks and I will certainly converse your feedback to the concerned department and... More 

Amsterdam, The Netherlands
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Liked this place. Very conveniently located if you have to be around Paddington Station (a five minute walk) or take the Heathrow Express train. It's only a 10-15 minute walk to Marble Arch from the hotel. No, this is not the hippest area in London, but when I was there it was the day of the tube strike and i... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I spent 5 nights at the Shaftesbury Metropolis, which is in a great location near Paddington Station (and lots of great food options). The hotel is a maze of small hallways and rooms are small as all other reviews note but since we were expecting that we were not suprised. Upon arrival we learned we had been... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an detailed review about your recent stay at the Shaftesbury Metropolis London Hyde Park! I am sorry to know that your overall perfect stay was blemished by the noise from the corridor along with the Air conditioner issue but I certainly will ensure that your stay with us on your next trip to London... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 3 weeks ago

Lovely boutique hotel with small rooms...Terrific staff members, going extra miles to help you as much, service is great. The beds are comfortable and the rooms have all you need. Free internet and fast. Great breakfasts and Had a great stay.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

London has many small boutique hotels and this is one of them. While I didn't have high expectations, I must say the pictures on the website are very deceiving. I was placed in one of the "club rooms" which make you think it is better than the non-club ones. Well, the room literally can only fit a bed, a very... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greeting from Shaftesbury Metropolis London Hyde Park! Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me dm@shaftesburymetropolitan.com with your booking details so that I can investigate on it further. Thank you again for taking the time to complete the survey.... More 

Hotel Review Summarization

What travelers say

  • Club room(23)
  • Paddington station(11)
  • Very clean(8)
  • Good location(6)
  • Very good(3)
  • Deluxe double(3)
  • Edgeware Road(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (17)
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Club Double Room (30)
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Club Double with Romance Package (28)
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Club Triple Room (32)
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Club Twin Room (34)
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Standard Double Room (40)
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The Hotel (23)

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