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Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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914 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is nicely located, walking distance to Edgware road, paddington station and a hand full of restaurants. Rooms are small but clean. Breakfast was nice. Special thanks to Angelo at the front desk. Great staff. Stayed for 4 nights in February.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride... More 

Gothenburg, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for a couple of nights at the hotel, we booked a club room. The room was nice, perhaps a little small but I guess that is London standard. The hotel I located close to Paddington station which is convenient if you are flying to Heathrow. The English breakfast was ok. The staff were friendly and helpful so I could... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Top Contributor
81 reviews 81 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

On arrival we were greeted by a friendly receptionist. The is small however the property does look modern and aiming to achieve higher standards. This is seen through the various upgrades of facilities offered. The rooms are clean and the furnishings are tasteful. At £100 pn, I will recommend this hotel.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis! We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire Team here at Shaftesbury Metropolis we thank you for your visit... More 

Exeter, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

After an initial mix up with my booking in which their reservations department had booked me in on the wrong month, thankfully I had a confirmation of booking with www.lastminute.com, I was upgraded, offered a cup of tea and biscuits for my inconvenience. The room was very small but nicely appointed. Very comfortable bed. Nice shower. 10 mins walk from... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Mombasa, Kenya
1 review
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel with my little baby. Was little skeptical about the stay alone. Exceptionally helpful staff members. They upgraded us to the Club Room as they came to know about the baby, that too free of cost. Was also offered complimentary fruits, water and cookies. Staff ensured we were comfortable enough. Had enough room for my baby to... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire Team here at Shaftesbury... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booked online a few days before arrival wasn't sure about location or if id like it being very picky. Upon arrival was suprised to find car parking owtside hotel very ideal and good value £20 pn compared to £4.40 ph in some places. Upon checking in the staff was extremely polite Rebecca and angeleno made sure everything went smoothly even... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. On behalf of Rebecca, Angelo and the rest of the team here at the Metropolis, thank you ever so much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am extremely delighted to know that the service provided by our team... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

In one word: Disaster. On February 23, I booked this hotel for 3 nights for 3 persons: my husband, me and my son (13 years) at Booking.com. I booked a Deluxe room for 2 adults and 1 child, with the possibility to get an extra bed for free. The price by that time 390 Euros for 3 nights. As they... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an... More 

Limerick
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 3 night weekend stay at this hotel. Less than 10 minute leisurely walk from both Paddington train station and edgeware road station. Located on the beautiful tree lined sussex gardens. On arrival got a complimentary room upgrade to a club room. Room was really lovely, fancy bathroom and very clean. The bed was very comfortable, we... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride... More 

Southampton, United Kingdom
Top Contributor
57 reviews 57 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here in a one bedroomed room for 84 pounds last Friday night. If it wasn;t for the London price/room size then I would give it four stars. The room is small as I expected, the air conditioning worked fine, I could open the window if I needed. The shower and toilet worked fine. In fact the only thing... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings and Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire Team here... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a lovely stay in this hotel which is in a central location close to the tube. Went as 2 couples and as it was a special occasion they upgraded us for free! We had a club room on the ground floor which was a nice sized room. My only little criticism is that on the ground floor being right... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review and the feedback, which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We will look forward to welcome you back to provide you the superior service... More 

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