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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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986 Reviews from our TripAdvisor Community

Traveler rating
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    342
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Devon, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Room was nicely designed and spotlessly clean. Good value for money and a good choice of hotel if staying in London and needing to be near Paddington station with easy access into and around London. Would stay again.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared honest review! I am pleased to know that you received the value for you money and enjoyed the comfort of our modern rooms and the services. We will look forward to welcome you back to provide... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived for a three day stay in London to take in a concert at Hyde Park.We arrived at the hotel 2 hours early and staff were excellent and allowed us entry to our room immediately. Room was excellent and well equipped for all our needs. No noise at all during the the night and wakened up refreshed in the mornings.... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not hesitate... More 

Sheffield, United Kingdom
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here when I had to come down on business but brought hubby and daughter for them to spend some time in London. The hotel was conveniently located and check-in was relatively prompt. The room was pretty nice for a triple, was clean and very comfortable. Just two little things let it down. The first, the heat in the... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for having taken the time to share this lovely and detailed review! Your feedback is very important to us. I am very pleased to see that your expectations were met during your stay with us, and were also presented with the warm hospitality by the amicable staff, despite your concerns about the concern about... More 

Paris, France
1 review
5 of 5 stars Reviewed 1 week ago

I booked 4 double bedrooms for me and my friends on June 2015. Prices were affordable. As we didn't know this part of London, we were a little anxious. Excellent surprise, this hotel is really great! The staff is very kind and helpful. They permit us to have our rooms before the check-in time, and to leave our luggage between... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. William, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not... More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived very early into London and so got to the hotel 10am (usual checkin 2pm) We were exhausted. No problem, staff rushed to get it ready in only 20 minutes. When we got to the room we had fresh flowers, fruit and a birthday card for my husband. Room was compact, as is usual for London, but nicely furnished... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Chetan and our entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am absolutely thrilled to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will really look forward... More 

Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very pleasantly surprised to find this gem of a hotel - a short walk from Paddington, underground tube network and close to a many shops and nice restaurants. The hotel is located in a quiet area. Staff were most friendly and helpful.Rooms were nicely decorated, clean and comfortable In all, it represented good value for money. I have... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr.Harry, Thank you for choosing Shaftesbury Metropolis London Hyde Park as your preferred destination and also for having shared this wonderful review following your stay with us. We are extremely delighted to receive such a positive and heart-warming feedback from your end and it's customers like you who keep giving us the positive feedback which definitely gives our team... More 

Portsmouth, United Kingdom
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here as part of a business trip to London, rooms are quite small but that is generally the case in London. Rooms were modern and clean, very nice bahroom. Hotel is is great area, just 5 mins walk from Paddington Tube. Would go back again

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed... More 

South West England, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

I didn't choose this hotel, I was booked into it by the people I was working for. Thankfully they were also staying here, otherwise I would have been sent off by taxi to another hotel as soon as I arrived...I don't know why, but that was what i was told when I arrived at reception. Having stated that I was... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We are not business travellers, so much of the thoughtfully provided services such as PCs and printers were not tested by us. The room was small, but contained everything one might expected from a good hotel. I was pleased with the storage space. The spec was high, especially the on suite. Also very clean. Many staff around who were helpful... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

New Delhi, India
1 review
4 of 5 stars Reviewed 3 weeks ago

comfortable experience with easy access into central london. basic and clean rooms. great location, with bus and tube transport easy access. booked through lastminute.com for very good deal. rooms are small though but ok for london standards

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Your business is very important to us and we value your feedback. Please write to me when your plan your trip to London, I will be happy to assist you with our superior service. You... More 

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