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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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935 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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ireland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I stayed for two nights here. I agree that the rooms are small and the bathroom tiny, but they were very well kept. The air conditioning worked well in my room so I didn't find it stuffy, even if it was small. Breakfast was served in the basement restaurant, which was light and fresh. Food was good overall, though fresh... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback especially the dining facility at the hotel. There are quite a lot of nice restaurants of different cuisines in and around the... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights @ this Hotel. We loved the experience. The hotel is central, yet quiet. The best thing to say about this hotel is the staff was so friendly, The room was very nice and tidy. Also excelent value. We would definitley stay again.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Trowbridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from this very central hotel with exceptional friendly and helpful service from Chetan and the rest of the staff. Our club room and bathroom were very clean, and with every facility needed. A few minutes walk to Hyde Park, buses, station and restaurants.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and Park and for your honest review which is very much appreciated. It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. Being located very close by Hyde Park... More 

Beckenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel is good value, and well situated for travel (within walking distance of Circle, District, Bakerloo, and Central underground lines, as well as good rail and bus services), is very clean, and the staff are friendly. The room however did get very hot, and you can hear quite a lot of noise from the corridor and other rooms. The... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guest as they can travel with ease. I am glad that... More 

Espoo
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staid in March and it was a really good experience. The service was excellent, rooms very tidy and location peaceful yet central. Additional bonus for the great breakfast. Traffic is really moderate in the area, so the hotel is quiet.

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! Being located very close by Hyde Park and three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed the comfort of... More 

Mansfield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Very good quality hotel, and a great price. Booked on the day before travel, and room ready before the stated check in time too. The price on the hotel's website was cheaper than comparison sites. I will return and recommend this this hotel to others.

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 3 nights really enjoyed our stay at the Shaftesbury. Room was small as standard for london but very clean and bathroom done to a high standard. Great buffet breakfast lots of choice for English or Continental, no problems regarding space as read in previous reviews but the dining area is quite small so I can imagine it being... More 

Was this review helpful? Yes 2
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride... More 

London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Approached by eastern European prostitutes on the way in offering their services.. Sketchy reception staff made me feel uncomfortable. The room i was given was clean but small and had not window to the outside, the window opened out into the hallway outside which did not make it feel very private. Asked for a toothbrush, was charged 40p. It was... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greeting from Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to make... More 

Dundee, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent service,staff very helpful . Room perfect and very comfortable . Location very close to Paddinton underground and 10 minute walk to Hyde Park and Oxford St. Breakfast was good. Would definitely stay here again.

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do not hesitate... More 

Leamington Spa, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived early on the check in day and was met with very courteous and helpful staff. Although our room wasn't ready yet we were allowed to leave our bags in a secure area. Once we did check into the room we were pleasantly surprised at how modern and clean it was. Ample storage without being claustrophobic. They also had a... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the boost to perform even better. On behalf of our entire... More 

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