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All 1,071 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Shaftesbury Metropolis London Hyde Park
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Ranked #550 of 1,071 hotels in London
A recent review
4 of 5 stars reviewed 3 days ago
andyhiggins east yorkshire
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
east yorkshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked through the hotel website and joined the Premier Club at the same time. I'm glad I did as we received, as promised, an upgrade to a club room which was a double not a twin as I booked. I have to agree that the upgraded room seemed very small but I don't regularly visit London so assumed that... More

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Lyon, France
1 review
4 of 5 stars Reviewed 4 days ago NEW

nous avons adorer le charme de cet hôtel, très bon accueil, personnel serviable. chambre petite mais très propre. Le quartier est très calme et idéalement situé à quelques minutes d' Oxford Street. Beaucoup de commerces et de restaurants à proximité. Adresse idéale pour passer quelques jours. We have to adore the charm of this hotel, very good welcome, helpful staff.... More

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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Wow, what a room. I booked this room for 2 people for 2 nights, and the room wasn't even big enough for one person to get around. Pretty much the width of the room was only a couple of inches wider than the double bed. An old wooden table that the "complimentary" bottles of water kept sliding off so it's... More

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Calne, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I love this place! I discovered this hotel purely accidental, and I'm so glad I did! The subway station is just 5 Min walk from the hotel. Beautiful lobby area. I was immediately greeted by the friendliest Staff ever...real people, very professional specially Monica she is very kind and down to earth... Every staff person I encountered treated me like... More

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Dakar, Senegal
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed two nights on this place whilst I was on business in central London. This is an excellent location if you are on business, having meetings in central London. The hotel is close to paddington, which makes it easy to get from Heathrow. In addition, there a lots of restaurants and shops around. Oxford street is 10 mn walk, Hyde... More

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GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, First of all thank you for choosing to stay with Shaftesbury Metropolis London Hyde Park Hotel. We take our guest feedback very seriously as they help us to monitor and improve on our services. Everyone at the hotel was glad that your overall enjoyed your stay with us and will give us another chance to serve in future.... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Located approx 10-15mins walk from Paddington Station the Hotel has good facilities and staff are generally friendly and helpful. Rooms are a little small but comfortable. Within reasonable walking distance of attractions such as Portobello Market and Natural History Museum 20-30 minutes. Plenty of taxis, bus routes including London Tour Bus and tube nearby. The hotel can also arrange taxis... More

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stourbridge
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Was transferred to here after booking a room for 2 nights at a nearby hotel and told on the day of arrival that building work made a transfer necessary. Because of this I was upgraded to a double room. Well I know space is at a premium in London but I have never stayed in such a small room. I... More

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Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Well, firstly I was transferred to this location from my original one due to unforeseen circumstances at another hotel in the group. The room is tiny, I mean smaller than our study, no a/c in the rooms which is crazy considering the size and heat given off by a person, TV, hair dryer and shower! To cool down, open the... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear James, First of all, I am very sorry we were not able to accommodate you in the hotel you had originally booked. I am also very sorry that your stay with us was not up to standards; I would appreciate if you could contact me directly so that we can discuss the matter further. I am looking forward to... More

Moscow, Russia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The rooms a very small but this is the only disadvantage. The location (in the close proximity to Hyde Park, Oxford Street and Padington station), good breakfast and free wifi make it a hotel of choice for us. If you don't plan to spend a lot of time in the hotel go for it.

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms Lapshina, Thank you for choosing the Shaftesbury Metropolis for your recent stay in London and thank you for taking the time to share your experience. I was glad to learn you had a pleasant stay with us and I am looking forward to welcoming you to the hotel again in the near future. Should you require any assistance,... More

Walton on the Hill, null, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only good comments to make on my second visit to this hotel - I placed a review following my first stay with the only negative being the size of the room and received a reply from the manager offering me an upgrade if I were to stay again to a club room which does have additional space and is certainly... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Jeff, It was a pleasure to have you back. Thank you very much for taking the time to share your comments once again and thank you for your kind words about the staff. We are looking forward to welcoming you again to the hotel in the near future and meeting your wife. Please do not hesitate to contact me... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#304 Luxury Hotel in London
#446 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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