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Shaftesbury Metropolis London Hyde Park

4.0 of 5 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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Shaftesbury Metropolis London Hyde Park
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781 reviews from our community

Traveler rating
    210
    254
    129
    77
    111
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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  • All months
    (781)
  • Mar-May only
    (200)
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    (207)
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel is fine,the staff and rooms are helpful and more than adequate. However if you stay regularly and collect award points towards a free stay,the chances of using them to redeem a free night are slim unless you want yo stay on a wet Wednesday in Novemver. If you organise fixed rate for regular stays,you never get it,so much... More

Was this review helpful? Yes
Kuwait City, Kuwait
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

we enjoyed staying in a club room in this hotel, at first we were given double bed room deluxe but when we objected this, the receptionist was so kind to us , and upgraded us to a club room without any extra payment. Mr Chetan was a very sweet guy , helpful and sincere in his work as receptionist. I... More

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Very hospitable front desk at least one Mr Chetan was very helpful in keeping us comfortable He was very forthcoming with help Location was fabulous Rooms were decent but really overpriced like 209 pounds a night was not acceptable with breakfast not included Over all other than the price I had a good experience

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Coatbridge, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

transfared to this hotel from nottinghill due to flooding couldn't do enough for us ,complimentary wine and fruit in room and free breakfast for our troubles excellent location staff very warm polite and friendly excellent breakfast good variety would go back with family next year Gourav Gupta the manager and staff top marks ,even though we checked out watched cases,when... More

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Nicol1961, Thank you very much for sharing this glowing review regarding your recent stay with us. I am thrilled to hear that you thoroughly enjoyed your stay with us and that our entire team went the extra mile to make sure that you had an unforgettable experience with us. Rest assured your lovely praises will be shared and celebrated... More

Canberra, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a great location, close to underground and some local attractions. The price was extremely reasonable, booked directly through Shaftesbury web site. The included full breakfast was delicious with great staff serving you. We were upgraded to a "Club Room" which was still quite small but still probably good value for the money. It was clean but... More

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Nick M, Thank you very much for sharing this review regarding your recent stay with us.We are also delighted to know that you enjoyed our services and we will pass your comments to concern staff. I must explain, We only take manual imprint of card when booking is advance purchase booking & just to guarantee whether card holder is... More

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just want to thank the amazing team of the hotel for making my stay a memorable one. Everything right from check in point till check out has been spot on. will definitely recommend this hotel to my other friends and family members. Polite and very helpful staff at the reception especially ANGELO. Thankyou GOURAV for being so plesant and making... More

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for sharing this shining review regarding your recent stay with us. It is a delight to hear that staff was helpful and made your trip memorable & It was truly our pleasure to take care of you during your stay and on behalf of the team, we are very much looking forward to welcoming... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was a bit anxious, reading some previous reviews. Needn't have worried. Room was small, but very comfortable. Excellent location, very close to Paddington station, lots of cafés and restaurants - you can eat something different every night for a week. Staff are very pleasant and helpful. Breakfast was nice, and price was reasonable. Would definitely stay again if in London.... More

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We greatly appreciate you for taking your valuable time to share the review. It is truly a pleasure to hear that your stay here was enjoyable and Comfortable. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange room with bigger room for you. We hope... More

Scotland
Contributor
19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

we stayed here for the BBC radio 2 concert in Hyde Park. Flying into Heathrow we took the Heathrow connect to Paddington which takes about 20 mins and is much cheaper than Heathrow express. The hotel is about 300 yes walk easily managed. In a quiet suburb we were delighted with the location as it was only a 10 minute... More

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Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had an enjoyable stay with us. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange a bigger room . We ensure every guest has a relaxing visit and thank you for your observation in regards to our Breakfast... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Took us a while to find the hotel with the very basic directions but when we did it was a little gem, lovely hotel, friendly staff willing to do anything for you, ideal location to Oxford street Will definitely be stopping here again

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis. I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. I will pass your comments to all staff. We will look forward to welcome you back and do let me know if I can be of any further... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here recently for several days at a conference. Very close to Paddington station. Staff were very helpful and polite. Room appeared fairly new and was what we expected. Good breakfast. Have to say that the rooms are a bit small - but from experience this is typical of London hotels. Great place and will stay here next time in... More

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. It will be a pleasure to have you back. Kind Regards Gourav Gupta More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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