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All 1,073 London hotels

Shaftesbury Metropolis London Hyde Park

4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #547 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 3 days ago
Hadimo90
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759 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Clean Hotel and Beautiful Friendly staff and wifi is good. But rooms are Small and bat. Very tight. I saw the water in bath look like milk color i dont no what is the reason. I think it is Expensive. I hope visited it again with low price.

Was this review helpful? Yes
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Hadimo90, Thank You for your review in regards to your recent stay at The Shaftesbury Metropolitan. I am most happy to see that you enjoyed your stay with us and the over all hospitality. We hope that you will visit us more often and I will be looking forward to welcome you back. Thank You, Kind Regards Apurv Singh... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

...and just three because there's no breakfast included. Hotel staff was very friendly and helpful. Our club room was neat although small (but you just go there for some sleep, right) with really comfortable bed, nice bathroom and an air conditioner to adjust room's temperature, which was great because we like to sleep in a cooler environment. Room was a... More

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Jenseri, Thank you for your feedback regarding your recent stay at The Shaftesbury Metropolitan Hotel. In regards to your feedback I am most happy to hear that you enjoyed your stay with us and as a result rated us high on the various aspects of the hotel product and the service. Additionally, may I take the opportunity of this... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a really nice stay here for one night, booked last minute. Originally booked other Shaftesbury hotel in Bayswater, but got transfer to Metropolis, and was very happy with stay. Clean, good checkout time, took care of us during stay! Would definitely stay again!

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear James M, Thank you for your review regarding your recent stay at The Shaftesbury Metropolitan Hotel. It is great to hear that you enjoyed your stay with us and I can also see that you have rated us high on all the aspect of the hotel. We hope that you will give us many more opportunities in the future... More

Lancashire
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed at this hotel for one night but wish we'd booked longer. Nice quiet location but within 5 minutes walk of shops, restaurants and Hyde park. Check in was fast and easy and the reception staff were lovely. The room was really nice, no view unfortunately but only because we were on the side - the room itself... More

Was this review helpful? Yes 3
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Divingdiva Preston, Thank You for your review in regards to your recent stay at The Shaftesbury Metropolis London Hyde Park. I am most happy to see that you enjoyed your stay with us and have rated us high on the overall hospitality. I will additionally vouch for the location of the hotel which is one of its salient features.... More

New York City, New York
Top Contributor
52 reviews 52 reviews
43 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was never going to give this hotel a rave review. Quite why / how it is ever described as 4 star I'm now sure, but a problem on check out really sealed my dissatisfaction (see "HOWEVER" below). The hotel is a small end-of-terrace townhouse that's been converted into a hotel. It's like many in London, with small rooms off... More

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ben B, Thank you for your writing your review in regards to your recent stay at The Shaftesbury Metropolitan Hyde Park. In regards to your stay I have taken a note of the areas of concern that you have raised regarding the rooms and can assure you that it will be addressed at the earliest .However as you may... More

Northamptonshire, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a very good hotel, the service was very good, the room itself was very good and clean but there was only that the rooms where very very small. I good a good night sleep, it was very cozy and I would most likely stay there again.

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ásdís L Thank you for your review and giving us a high rating on the overall hospitality. We really appreciate your feedback and hope that you will give us many opportunities in the future to welcome you back. Thank You Kind Regards, Apurv Singh Operations Manger More

Purbach
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Romm 816 without window (only window to a Lobby) - no fresh air. AC with a scent of tobacco!! breakfast never the price worth (we got it complimentary because of the removal from another Shaftesbury) One female receptionist was very nice and helpful!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Waltraud2501, Thank You for your review regarding your stay with us. I have taken a note of your comments regarding the room and could only assure you that we will look in to a planned work were it is possible. However due the fact that the hotel is a listed building there is a limitation to any major work... More

Cardiff, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

cosmopolitan bijou hotel, very helpful friendly staff. clean, well equiped room, excellent air conditioning, lovely crisp white sheets on the beds however, very small; twin bedded room. . I left my purse in a taxi after having been to a SHOW AND A MEAL. THE MANAGER Mr CHETAN was extremly helpful and very sympathetic . rather expensive for such small... More

Was this review helpful? Yes 5
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Joan C, Greetings from The Shaftesbury Metropolis Hotel and thank you for writing your review in regards to your recent stay. It is very encouraging to hear your kind words of appreciation regarding the great customer service you received during your stay. I hope that you will visit us more often and enjoy the best of the hospitality we... More

Moscow, Russia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

At a stone's throw from Hyde Park, 5-min walk from the Paddington station and 20-min walk (and about 10 mins by metro including a walk to the station itself) to Oxford Street, this hotel enjoys a great and pretty quiet location. My room (single) was really small, but very tidy and the bed was comfortable.The staff is really friendly and... More

Was this review helpful? Yes 3
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Alina M, Thank you for your review regarding your recent stay at The Shaftesbury Metropolis. I will certainly vouch for your comments regarding the hotels location as it is very centrally located and is connected to all major tourist attractions making it a preferred choice for all our guest. Additionally, I am glad that you enjoyed the overall hospitality... More

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a wonderful 4 days. My stay at this hotel was wonderful from start to finish. With the hot weather this week in London I was not looking forward to staying in a "stuffy" hotel which is my usual experience. But I couldn't have been more surprised - a room with brilliant airconditioning that did its job and was so... More

Was this review helpful? Yes 5
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Lisa, Thank you for your review in regards to your recent stay at The Shaftesbury Metropolitan. I cannot be more happier to hear that you enjoyed your overall stay with and primarily experienced a great customer service which we always deliver at The Shaftesbury Metropolitan. Additionally, with every given opportunity we intend to improvise our guest experience from both... More

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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Near Shaftesbury Metropolis London Hyde Park

Amenities

Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#314 Luxury Hotel in London
Hotel Class
Number of rooms
90

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29 days ago

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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