Friendly greeting, comfy room, great shower, good choice of breakfast. All staff welcoming and first class. Free internet more

I've no idea if this is a nice hotel. They took the booking while they were closed, because I asked when they new about the problem, if I felt charitable towards them I would say that they hoped it would fixed in time. However I don't feel very charitable because the staff were quite off hand, I had to wait... more

I have stayed at this hotel for the past 10 months, on average 3 days ever week. The hotel is very clean and the bedrooms are of a very high standard. Staff are very helpfully with all accepts of my stay and are ever so helpful with any issues. The breakfast is plentiful and a very large selection. The location... more

Rooms, though occasionally on the small side, are fiited to an extremely high standard throughout. Overall decor and cleanliness of a very high order. Staff are consistently courteous and responsive. more

On arrival at the Metropolis we were advised a transfer had been arranged to a sister hotel due to a fault with the heating, a taxi had been pre paid and sent to pick us up. Once we got to the hotel the were transfering us too, (The Palace hotel) we were very disappointed as it was nothing like the... more

Just stayed her for the weekend. Hotel appears to have been recently refurbished so id nice and new (but in an old building). The reception is large and bright, staff were helpful. Room was tiny. Very tiny. Bathroom even smaller! But I only needed to sleep in the room, not marvel at it, so it was fine. Bed was comfortable... more

I've been staying virtually every week at this Hotel for the past 6 months. I have found the staff to be very helpful and pleasant never ever rude. Yes most of the rooms are on the small side and yes the bathrooms are snug but they are clean, tidy and the beds are very confortable. I would not be returning... more

Upon arrival the staff refused to help us with our reservation. Although we had a confirmation number he did not give us any room. After 1 hour he moved us to another hotel, the Shaftesbury Kensington Best West, which was, despite of the rude staff, acceptable. No apology!! Location of the Metropolis is average, but quite okay. Kensington is rather... more

This hotel is part of a small, very badly run chain. I turned up early evening like a lot of other people to be told that the hotel had a problem with its heating and we were being transferred to another hotel, 7 miles away. Its an over-booking scam and they dont give a monkies. Book this hotel if you... more