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Shaftesbury Metropolis London Hyde Park

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78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
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Shaftesbury Metropolis London Hyde Park
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1,016 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Shaftebury Metropolis Hotel for the weekend with my family, it was a good break. Staff a very friendly, rooms are nice and clean. The breakfast had wide variety to choose from. I would definitely stay here again and recommend to my close ones

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 6 days ago NEW

It was nice to stay in thia hotel. Very near to Metro tube stations and Edgware road. Bus ia also available from front of hotel. Mr Angelo at reception is very helpful person. I would recommend staying here.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Abdullah, On behalf of Angelo and the rest of the team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations. It's customers like you who keep giving us the... More 

park city UT
Level Contributor
159 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The ______________ in London was a total disaster and I would NEVER stay in a place like this again. It sits in an area of this incredibly expensive city filled with small, no name hotels carved out of old, Victorian era townhomes and apartments. The lobby was shabby and gaudy at the same time and when I arrived I was... More 

Was this review helpful? Yes 1

Travelers are raving about these London hotels

1 review
5 of 5 stars Reviewed 1 week ago

The staff at the hotel were very friendly and helpful. The rooms were very clean and included most of the facilities, however the rooms were not very big. The breakfast was really good and the hotel was in a very good location.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Mr. Dhiraj, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you... More 

Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The room was nice, it is not the biggest room but ideal size, very well presented and a very comfirtable bed. Very reaosnably priced for central London and includes breakfast. The location is ideal and there is a main road close by with a number of resturants and shops (incl. a Tesco). The WiFi is very good too.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed... More 

Logan, Utah
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel is really great on first impression, smart, clean and up to date. The room was a little small but fine for a 2 night stay. The only thing which lets it down is a high number of staff who do not seem to quite know what they are doing. We are not high maintenance people, but we were... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We always appreciate feedback from our guests as this helps us to improve our service and product.... More 

Espoo
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great stay yet again at this small but excellent hotel. All seems to work well with the service, which is really welcoming. Breakfast has all that I need, bacon, sausages, beans, grilled tomatoes, etc.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination. We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire... More 

Cheltenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for a business trip and was pleased with my stay. Upside - functional, pleasant looking and well kept outside, nice reception which gives a good welcome, boutique style feeling throughout, clean bathroom with nice white towels, air conditioning, good size bed, refreshments in the room, good price, friendly staff and breakfast available. Downside (minor stuff) - room quite... More 

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ms. Jacqueline, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. Your business is very important to us and we value your feedback as it helps us... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was really a great and rich experience to be in this hotel. I recommend highly to live in this hotel, specially, that is located in a convenient location, where you can find many restaurants and stores around the hotel area. In addition, I appreciate the tasty breakfast and the friendly and helpful treatments of the staff there in this... More 

Was this review helpful? Yes 1
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Dr. Omar , On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. I would cascade you lovely feedback... More 

North Carolina
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This was a very nice hotel. Basement room was a bit small and some noise from other guests standing outside my window. But all in all enjoyed the hotel. Room was clean and I did need the A/C. Staff were very polite, friendly and accommodating. Would certainly stay here again.

Was this review helpful? Yes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an honest review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the size of the room but... More 

Hotel Review Summarization

What travelers say

  • Club room(23)
  • Paddington station(11)
  • Very clean(8)
  • Good location(6)
  • Very good(3)
  • Deluxe double(3)
  • Edgeware Road(3)
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Club Twin Room (34)
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Standard Double Room (40)
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The Hotel (23)

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