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Discovery Dock - Zen Apartments

3 South Quay Square, London E14 9RU, England
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10% off for 5+ nights sta
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Discovery Dock - Zen Apartments
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Discovery Dock - Zen Apartments
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44 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wellingborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Having booked one nights stay for New Years Eve 2014 in March 2014, I was very much looking forward to staying here with a group of friends, and using it only as base point to get ready and sleep in - we had an event to go to in Canary Wharf. With 2 months notice i.e. November 2014, Zen Apartments... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I Booked this excuses of a holiday-let a few weeks ago, there was tremendous delay in the check inn of this place as the keys where with the porter, strange I thought, however I continued with the process. The apartment was nice although it feels like you leave a strain anywhere you'll pay with your life! no really it's written... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Booked for 4 nights this week.....ended up finding alternative accommodation!!!! Check in on arrival was a disaster!!! Apparently the man on the desk can't check people in, regardless of whether you have your booking confirmation!! We had to phone some random mobile number to confirm we were able to check in !!!! Mobile went unanswered!! After over an hour of... More 

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stay in lots of hotels and apartments and have never in my life thought I would been scammed in such a way. I arrived at the apartment to check in only to realise I had forgotten my bank card, I had left it at the other side of London, My bank card had already been charged but as I... More 

Was this review helpful? Yes 5
Voorburg, The Netherlands
Top Contributor
61 reviews 61 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Every year I go to London for business. The hotels in November are very expensive, so, when I saw the offer of Zen Apartments for approx. 10% less, I went for it. The apartment itself is very nice and well equipped. Also the location is really good. However, they did some things I am not used to when booking a... More 

Was this review helpful? Yes 1
monika g, Reservation Manager at Discovery Dock - Zen Apartments, responded to this review

Dear Triso, Thank you for sharing your views about our property and hospitality you experience during your recent stay with Zen Apartments. We as a host always look forward for guest experiences and views as in this continue competitive environment we are determined to offer best services to our guests and we are committed to live up to the expectations... More 

16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When we booked, early 2014, reviews were good, but would not stay again or recommend. The bathrooms are mouldy, soft furnishings are filthy and the whole deposit scenario is suspect. The £50 for not washing up a mug is ridiculous. Also the sky tv does not exist. We thought an apartment would be a better experience than a hotel, but... More 

Was this review helpful? Yes 2
Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

DO NOT STAY HERE. PLEASE BEWARE THIS ORGANISATION. Please beware this organisation. We were given less apartments than we paid for and have not had a refund for non delivery of services. We have now been ignored regarding refunds for a number of weeks. I stayed for two nights for a friends wedding and they double booked apartments, could not... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed with a group for two nights before and after my friends wedding. The apartment bathroom and shower room both smelled of, and contained, damp. No plug for the bath or sink so they couldn't be used properly. The cooker did not work so food brought with us could not be cooked. No mirrors apart from small bathroom cabinet. These... More 

Was this review helpful? Yes 4
Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

A group of us travelled to London for the wedding of friend and the bride (very kindly!) took charge of booking two appartments for two nights with sufficient beds to sleep the party of 12 that would be attending the wedding celebrations over the two night. so far so good. the location was perfect for the venues of the nuptials,... More 

Was this review helpful? Yes 3
Sheffield, United Kingdom
18 reviews 18 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This review relates to the Meridian Place property (who's Trip Advisor page has recently disappeared make of that what you will). Although the apartments themselves were, mostly, fine the company in charge of that property and this are a greedy disgrace with a breathtakingly appalling attitude towards customer service. Rather than re-hash my experience below is a copy of the... More 

Was this review helpful? Yes 2
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Additional Information about Discovery Dock - Zen Apartments

Address: 3 South Quay Square, London E14 9RU, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Number of rooms: 2
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Also Known As:
Discovery Dock Apartments Hotel London
Discovery Dock - Zen Apartments London, England

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