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Discovery Dock - Zen Apartments

3 South Quay Square, London E14 9RU, England
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Discovery Dock - Zen Apartments
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Discovery Dock - Zen Apartments
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45 reviews from our community

Traveler rating
    14
    8
    11
    2
    10
See reviews for
21
2
Solo
0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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uk
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 11, 2015

I booked this appartment for some friends whom were coming to visit me. I tried to pay up front and the experience was filled with nothing but aggravation. I filled out the form and they responded with one liners like..... The form is incomplete.... That was it ... To which I had to reply what was missing ... This fiasco... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

I stayed here for one night on business. For some reason all the hotels in the area were fully booked and the few rooms that were available were over £250 a night - even the likes of travelodge. I found a 2 bed apartment at Zen for around the same price so gave it a try. The apartment was very... More 

Was this review helpful? Yes 2
United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

The only complaint about my stay was that it wasn't longer. Excellent place to stay if you want to visit London with children. Much better than the usually tiny hotel rooms. The building is very clean, light and welcoming. And then the apartment itself was FANTASTIC!!! The rooms are spacious and ergonomically designed, whether you get a room with or... More 

Was this review helpful? Yes 3
Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

Location, location, location. Bang in the middle of everything. Good sized space in living areas and bedroom. Good price and excellent view. Highly recommend. The quality of the apartment and its furniture/fittings is great. Thought gone into making it light and comfortable. Very well equipped kitchen. Extremely clean which is so important for me. The staff were really friendly and... More 

Was this review helpful? Yes 2
Voorburg, The Netherlands
Top Contributor
62 reviews 62 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 30, 2014

Every year I go to London for business. The hotels in November are very expensive, so, when I saw the offer of Zen Apartments for approx. 10% less, I went for it. The apartment itself is very nice and well equipped. Also the location is really good. However, they did some things I am not used to when booking a... More 

Was this review helpful? Yes 1
monika g, Reservation Manager at Discovery Dock - Zen Apartments, responded to this review

Dear Triso, Thank you for sharing your views about our property and hospitality you experience during your recent stay with Zen Apartments. We as a host always look forward for guest experiences and views as in this continue competitive environment we are determined to offer best services to our guests and we are committed to live up to the expectations... More 

worcestershire
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 22, 2014

When we booked, early 2014, reviews were good, but would not stay again or recommend. The bathrooms are mouldy, soft furnishings are filthy and the whole deposit scenario is suspect. The £50 for not washing up a mug is ridiculous. Also the sky tv does not exist. We thought an apartment would be a better experience than a hotel, but... More 

Was this review helpful? Yes 4
Sheffield, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2014

DO NOT STAY HERE. PLEASE BEWARE THIS ORGANISATION. Please beware this organisation. We were given less apartments than we paid for and have not had a refund for non delivery of services. We have now been ignored regarding refunds for a number of weeks. I stayed for two nights for a friends wedding and they double booked apartments, could not... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 17, 2014

Stayed with a group for two nights before and after my friends wedding. The apartment bathroom and shower room both smelled of, and contained, damp. No plug for the bath or sink so they couldn't be used properly. The cooker did not work so food brought with us could not be cooked. No mirrors apart from small bathroom cabinet. These... More 

Was this review helpful? Yes 5
Sheffield, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 17, 2014

A group of us travelled to London for the wedding of friend and the bride (very kindly!) took charge of booking two appartments for two nights with sufficient beds to sleep the party of 12 that would be attending the wedding celebrations over the two night. so far so good. the location was perfect for the venues of the nuptials,... More 

Was this review helpful? Yes 4
wolverhampton
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 7, 2014

We stayed in Zen apartments discovery dock east for 3 nights end Oct, the checking in was somewhat disorganised as was checking out, but the apartment itself was fine, big ,clean (although the settees could do with being replaced as they were light beige and rather grubby) there was a well equipped kitchen sky plus flat screen large tv internet,... More 

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