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Discovery Dock - Zen Apartments

3 South Quay Square, London E14 9RU, England
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Discovery Dock - Zen Apartments
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Discovery Dock - Zen Apartments
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51 Reviews from our TripAdvisor Community

Traveler rating
    14
    8
    11
    2
    16
See reviews for
22
5
Solo
0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (51)
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    (16)
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    (12)
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gravesend
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

My son and his 3 friends stayed here a couple of weeks ago and paid quite a lot of money for a top floor apartment with views, when they arrived they were told that even though they had paid through booking.com they could not stay there as they were 4 20year old boys and the hotel felt it was no... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

They have the worst customer service ever. They charge so much of money I dont understand because the condition of the house is just ok Nothing special. And the cleaning doesn't happen everyday like in other apartments I have stayed in London. Even if the cleaning happens the ladies do it in 10 min. obviously no hover no kitchen cleaning... More 

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Travelers are raving about these London hotels

Croydon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The apartment is very costly and nothing special to offer. There is view of construction building in front of it. And then the sofa in the drawing room can fall apart any time. I dont understand what they charge so much for. And once we left the apartment on 31st April they did not return our deposit of 550 till... More 

Was this review helpful? Yes 1
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 24, 2015

From the start of the trip we were about to pay the agreed £200 deposit which we were told on arrival had changed to £500. We then tried to shower but after not even a minute of hot water every heat setting on the shower was freezing, we then called the landlord on her mobile 13 times through out the... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 22, 2015 via mobile

1) Only one set of keys for a group of people 2) No shower gel in the bath 3) Cleaners come only once a week 4) They give a number to call on if you need something, but if you report a serious problem, they tell you they'll call you back, and so they leave you with expectations they're fixin... More 

Was this review helpful? Yes 2
uk
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 11, 2015

I booked this appartment for some friends whom were coming to visit me. I tried to pay up front and the experience was filled with nothing but aggravation. I filled out the form and they responded with one liners like..... The form is incomplete.... That was it ... To which I had to reply what was missing ... This fiasco... More 

Was this review helpful? Yes 4
Birmingham, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

I stayed here for one night on business. For some reason all the hotels in the area were fully booked and the few rooms that were available were over £250 a night - even the likes of travelodge. I found a 2 bed apartment at Zen for around the same price so gave it a try. The apartment was very... More 

Was this review helpful? Yes 4
United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

The only complaint about my stay was that it wasn't longer. Excellent place to stay if you want to visit London with children. Much better than the usually tiny hotel rooms. The building is very clean, light and welcoming. And then the apartment itself was FANTASTIC!!! The rooms are spacious and ergonomically designed, whether you get a room with or... More 

Was this review helpful? Yes 3
Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

Location, location, location. Bang in the middle of everything. Good sized space in living areas and bedroom. Good price and excellent view. Highly recommend. The quality of the apartment and its furniture/fittings is great. Thought gone into making it light and comfortable. Very well equipped kitchen. Extremely clean which is so important for me. The staff were really friendly and... More 

Was this review helpful? Yes 2
Voorburg, The Netherlands
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 30, 2014

Every year I go to London for business. The hotels in November are very expensive, so, when I saw the offer of Zen Apartments for approx. 10% less, I went for it. The apartment itself is very nice and well equipped. Also the location is really good. However, they did some things I am not used to when booking a... More 

Was this review helpful? Yes 1
monika g, Reservation Manager at Discovery Dock - Zen Apartments, responded to this review

Dear Triso, Thank you for sharing your views about our property and hospitality you experience during your recent stay with Zen Apartments. We as a host always look forward for guest experiences and views as in this continue competitive environment we are determined to offer best services to our guests and we are committed to live up to the expectations... More 

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