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Discovery Dock - Zen Apartments

3 South Quay Square, London E14 9RU, England
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Discovery Dock - Zen Apartments
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56 Reviews from our TripAdvisor Community

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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago

Beware do not book this company We booked a three bedroomed house for the London marathon weekend with a garden and patio area in Canary Wharf for 3 nights . On arrival we were given a completely different address by the company to the one booked. We were greeted by their agent who escorted us to a 2 bedroomed flat... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed in flat 4. On the plus side were the views of Canary Wharf and that the car park was secure (though expensive, but this is not unusual for London). At £1,400 a week I was hoping for somewhere clean and comfortable as a minimum. The photos on Zen website looked promising. Sadly on arrival it was clear that the... More 

Was this review helpful? Yes 2

Travelers are raving about these London hotels

Sandhausen
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 29, 2015

apartments are located in Dension House. if you want to check in you have to give them a call 20 min before you arrive, as someone needs to come to the apartment to check you in. Unfortunately the service ladies are not really structured. I stayed two times with them and both times, I had to ask from my side... More 

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gravesend
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 17, 2015

My son and his 3 friends stayed here a couple of weeks ago and paid quite a lot of money for a top floor apartment with views, when they arrived they were told that even though they had paid through booking.com they could not stay there as they were 4 20year old boys and the hotel felt it was no... More 

Was this review helpful? Yes 2
London, United Kingdom
1 review
1 of 5 stars Reviewed May 29, 2015

They have the worst customer service ever. They charge so much of money I dont understand because the condition of the house is just ok Nothing special. And the cleaning doesn't happen everyday like in other apartments I have stayed in London. Even if the cleaning happens the ladies do it in 10 min. obviously no hover no kitchen cleaning... More 

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Croydon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015

The apartment is very costly and nothing special to offer. There is view of construction building in front of it. And then the sofa in the drawing room can fall apart any time. I dont understand what they charge so much for. And once we left the apartment on 31st April they did not return our deposit of 550 till... More 

Was this review helpful? Yes 1
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 24, 2015

From the start of the trip we were about to pay the agreed £200 deposit which we were told on arrival had changed to £500. We then tried to shower but after not even a minute of hot water every heat setting on the shower was freezing, we then called the landlord on her mobile 13 times through out the... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 22, 2015 via mobile

1) Only one set of keys for a group of people 2) No shower gel in the bath 3) Cleaners come only once a week 4) They give a number to call on if you need something, but if you report a serious problem, they tell you they'll call you back, and so they leave you with expectations they're fixin... More 

Was this review helpful? Yes 2
uk
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 11, 2015

I booked this appartment for some friends whom were coming to visit me. I tried to pay up front and the experience was filled with nothing but aggravation. I filled out the form and they responded with one liners like..... The form is incomplete.... That was it ... To which I had to reply what was missing ... This fiasco... More 

Was this review helpful? Yes 4
Birmingham, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

I stayed here for one night on business. For some reason all the hotels in the area were fully booked and the few rooms that were available were over £250 a night - even the likes of travelodge. I found a 2 bed apartment at Zen for around the same price so gave it a try. The apartment was very... More 

Was this review helpful? Yes 4
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