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The Wellington Hotel

3.0 of 5 81 - 83 Waterloo Road | Waterloo, London SE1 8UD, England
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The Wellington Hotel
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The Wellington Hotel
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231 reviews from our community

Traveler rating
    76
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    40
    18
    16
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36
90
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Wellington Hotel
See the most recent reviews
Corby, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Upon arrival, the staff attempted to charge us £121 more than the price we had agreed over the telephone. They asked for e-mail confirmation even though we didn't book over the internet. They still argued for a while even when we showed them our booking reference and the name of the person who took the booking but eventually agreed to... More

Was this review helpful? Yes
Mark L, General Manager at The Wellington Hotel, responded to this review

thank you for your feed back please give me a ring or email me here at the pub if you have time just so we can talk about your review ? also because i find it hard to believe my staff would argue with a customer but if that is the case i can then have a chat with them... More

Wolverhampton, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2014

Having stayed at The Wellington on a few occasions, we were delighted with the refurbished rooms. They had been carried out to a very good standard and fashionable. The bed was very comfortable and we had two good nights sleep. The breakfasts were excellent too with plenty of choice. Mark, the manager, and his assistant, Roger, gave us an enthusiastic... More

Was this review helpful? Yes 1
Mark L, General Manager at The Wellington Hotel, responded to this review

Thank you for taking the time to do a review and i am happy you like the new look wellington . Roger was made up when he saw you had mention his name on your review as for me i just like to meet nice people and help them enjoy life . We hope to see you here again with... More

Wolverhampton, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 13, 2014

We previously stayed at The Wellington approximately 2 years ago so we knew the location opposite Waterloo Rail/Tube Station, and in a very good location within walking distance of may of London's attractions. On arrival Friday 10th October 14 at approx. 12 noon my husband, our friends & I were able to check in. The staff were very friendly &... More

Was this review helpful? Yes 5
Mark L, General Manager at The Wellington Hotel, responded to this review

Will dear guest what can i say but a big thank you for your review am so happy you liked the new look wellington and you enjoyed your weekend with us Roger was so happy that you mentioned his name in your review it made his day . with regards to me i believe i do remember you only because... More

Bingley, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed in a single room so this is what I will review. Positives: - Very clean and modern room, nicely decorated. Very practical and easy to get settled. - compfy bed. - great shower facilities and bathroom - Location is right on Waterloo stations doorstep and you are a couple minutes walk from Londons famous South Bank, perfect for... More

Was this review helpful? Yes 3
Mark L, General Manager at The Wellington Hotel, responded to this review

thank you for taking the trouble to do a review on the wellington i am happy you liked the room and the breakfast i just wish i could have had a lift for you i hope you have a good christmas and we get to see you here with us again soon Mark More

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2014

My wife and I enjoyed our stay here. The hotel couldn't be any closer to the Waterloo station which is extremely convenient for traveling around the city. It is also close enough to walk to several tourist attractions. We walked from the hotel to the South Bank, the London Eye, and the houses of parliament The guy at the desk... More

Was this review helpful? Yes 2
Mark L, General Manager at The Wellington Hotel, responded to this review

thank you for taking the time to do a review and given us some feed back on your stay with us here at the wellington . Yes the breakfast is good Ian my man in the kitchen does well and it is all cooked freash he wont have it any other way . As for your other comment i will... More

Taunton, United Kingdom
Top Contributor
78 reviews 78 reviews
46 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 4, 2014

I like staying in pubs, preferring the atmosphere and character over the main chains (as well as the decent breakfast) so I had no issue checking in at the bar, where the staff was friendly, courteous and professional. They also work long hours as the same lady who checked me in in the evening also served me breakfast in the... More

Was this review helpful? Yes 1
Mark L, General Manager at The Wellington Hotel, responded to this review

thanks for your feed back on the wellington and your stay with us i have taken on board what you have said about the size of some of the rooms and we will look at this for the furture . as for everything else its not a bad old place location, service, good beer goodlooking manager ha ha . Again... More

Oslo, Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 3, 2014

Check-in is in the BAR. Exactly, and not all the waiters know how to check-in so you might have to wait a long time. Twice I have been giving a key at check-in which doesn't work, so going up and down the stairs with your luggage is quite annoying. As this is a bar/restaurant - do not expect any available... More

Was this review helpful? Yes 1
Mark L, General Manager at The Wellington Hotel, responded to this review

Kenneth i was very upset to read your review and how you did not enjoy the wellington and saying you would not be back . please if you do decide to come back to england please email me and i will take care of you also show you why lots of people come back time and time again and stay... More

Crystal Beach, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2014

This hotel was such a pleasure to stay in. Great location across the street from the underground. Surprising quiet for being so close to the trains and having a pub downstairs. The rooms were very clean and the bathroom was supplied with every thing needed. There is no lift but offers to help with the luggage were frequent. The breakfast... More

Was this review helpful? Yes 2
Mark L, General Manager at The Wellington Hotel, responded to this review

Its a wet afternoon in London and i am in my office but you have put a smile on my face so thank you for that also for your review . We try and make it a happy place for people to stay and help them enjoy London the best we can , anyway thank you again from me good... More

Italy
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2014

This is very much a pub with rooms above. But those rooms are attractively decorated and well-equipped. The rug in the family room we were given was somewhat stained, but the room itself was clean and the beds comfortable. The staff are friendly and the location is excellent. I would rate the breakfast as goodish, not great. Coffee was instant... More

Was this review helpful? Yes 1
Mark L, General Manager at The Wellington Hotel, responded to this review

Thank you for your feed back i am happy you enjoyed London and the wellington and hope to see you with us again soon Mark More

Raleigh, North Carolina
Contributor
17 reviews 17 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 12, 2014

I was originally going to stay in a hostel to save money, but I'm glad I opted for the Wellington instead. David at reception was super friendly and helpful, nice full breakfast every morning, and the lotion/shampoo/shower gel were awesome - wish I'd found some to bring home with me. It was so convenient to Waterloo station, and I had... More

Was this review helpful? Yes
Mark L, General Manager at The Wellington Hotel, responded to this review

kim thank you for the review and your comment about David he is a good member of my staff and he loves his job and meeting people . I also agree with you about the wellington being in a convenient place we are so close to everything even the trains ha ha again thank you for taking the time to... More

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Additional Information about The Wellington Hotel

Address: 81 - 83 Waterloo Road | Waterloo, London SE1 8UD, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Wellington Hotel 3*
Number of rooms: 25
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Also Known As:
Wellington Hotel London
The Wellington Hotel London, England

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