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Hotel Indigo London-Paddington

4.0 of 5 Hotel   |   16 London Street | Paddington, London W2 1HL, England
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Ranked #94 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 6, 2011
traveller139 UK
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1,152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Hotel Indigo London-Paddington
See the most recent reviews
UK
2 reviews
5 of 5 stars Reviewed January 6, 2011

I stayed here for a girlie weekend before Xmas and it is an amazing hotel. The staff were very professional and very helpful... Nothing is too much bother for them! The rooms and all amenities were excellent.. Location is also excellent for shopping and evenings out.... I would definetly stay here again and would recommend this hotel to everyone...

Was this review helpful? Yes
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, And we certainly look forward to welcoming you and your friends back to Hotel Indigo in the near future. Hope fully you could do a summer girlie weekend and enjoy the London sun. More

Surrey, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2011

Stayed at Indigo for 2 nights on 30th Dec 2010. Good location. Car park is 10 minutes walk from Paddington Station. Daily rate is £22 per day and £10 per day during the weekend. Boutique hotel. I stayed on the top floor. Nice clean room. However, shower is not as hot as I would like but this is the only... More

Was this review helpful? Yes 1
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, We would like to thank you for taking the time to write a review on Hotel Indigo and we are pleased to read you would stay with again next time you are in London. For my staff reviews such as this make the hard work from all my team well worthwhile. Please accept our apology that the shower... More

COLUMBUS
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2011

I recently traveled with my granddaughter to London for Christmas. We telephoned the hotel from the airport to see if the room was ready. The guest rep. said she would do her best to have the room ready by 11:00 and she did. Not having to sit and wait was a plus for us as we had been flying all... More

Was this review helpful? Yes
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

We are pleased you granddaughter and you chose Hotel Indigo Paddington for your special Christmas break and our staff and hotel didn’t disappoint on any level. We certainly do hope you return again and again in the future whilst visiting London. Please accept a big thank you from us all at Hotel Indigo. More

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 2, 2011

We have just come back from spending New Year in London with friends. I had read the reviews and was so looking forward to our stay. The hotel lived up to our expectations. Booked using points and cash (60$ - absolute bargain!) and being a platinum member our room was upgraded to an executive room and our friends had a... More

Was this review helpful? Yes 1
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, We could not ask for a better review on Hotel Indigo and we are so please you had a fantastic New Year. We pride ourselves on our service and staff, who personally enjoy going out of their way to ensure each and every guest leaves happy. We look forward to welcoming you back to Hotel Indigo in the... More

Leicester - UK
Top Contributor
108 reviews 108 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 2, 2011

The problem with London hotels is generally price and room size, but may add poor service as a deal breaker. Its not just London, every capital city has problems but London has not been good hunting ground for me with hotels in the past. The Indigo is fortunate firstly with its location. 100 yards from Paddington, with easy access to... More

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Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, Thank you for your recent review on Hotel Indigo. We take every comment and guest suggestion very seriously and always endeavour to constantly improve our guest’s experience. We do hope you consider using our hotel again and you notice the small but significant improvements being constantly made. More

Dallas, TX
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 31, 2010

I've walked past many times while the hotel was being built(?) and decided to splurge for 2 nights this trip. Everything is spotless, bright and comfortable. The room was small, but I had all the room I needed. Soft furnishings were very nice. Bathroom was a good size for London, but the heated towel rack wasn't placed very well (although... More

Was this review helpful? Yes 1
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

We are so pleased you decided to stay with us at Hotel Indigo Paddington after walking past it during it vast refurbishment. We are pleased it didn’t disappoint you in any way and our staff were always pleasant and helpful. We do hope you consider using the hotel and Brasserie restaurant again in the future. More

St Paul
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 30, 2010

I had stayed at this hotel one time previously and wasn't happy, but stayed again in December due to other nearby hotels being fully booked. This hotel prides itself on it's hip image and boutique quality, but what I really want is efficient service, a decent workspace, and a good night's sleep. The rooms at this hotel are very nice,... More

Was this review helpful? Yes
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, Many thanks for taking the time to write a review on your recent stay with us at Hotel Indigo Paddington. Please accept our sincere apology that the hotel did not meet your expectations on various levels. On a good note we are pleased you found all our staff friendly as we strive to offer personal none rushed service... More

gurgaon
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 29, 2010

The best part about this is its location. If you are looking for decent hotel in Central London on a tight budget, then look no further than this. I stayed for 2 nights & found the hotel to be great value for money. Staff were very helpful & quality of rooms were quite good as well.

Was this review helpful? Yes
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear guest, Many thanks for your recent kind review and we are pleased you found the hotel value for money and our team of staff helpful. We do look forward to welcoming you back, should you visit London again. More

Halifax, Nova Scotia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 28, 2010

I was at the hotel after a flight cancellation at Heathrow. I used the inroom telephone to speak with the ariline. The call lasted 15 minutes, and I was charged $100. The phone tarrifs were not posted anywhere; there was no warning about this exhorbitant phone rate. Very disappointing.

Was this review helpful? Yes 2
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for taking the time to write a review on Hotel Indigo Paddington. I have investigated your telephone charge and can confirm there was an error made with the telephone charge calculation and you were credited the full amount. We do hope this error has not deterred you from using Hotel Indigo again in the future. More

Boulder, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 26, 2010

We went to London for a quick weekend, and had a wonderful time at the Hotel Indigo! The hotel was really nice. We are Priority Club members, so were able to get early check-in. We had an Executive suite, with plenty of room. Our room had hardwood floors, and the bed was very comfortable. Though the bathroom was tight, it... More

Was this review helpful? Yes
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

London is a great city for either a short city break or a longer relaxing holiday; you will never be board in London. We are pleased you enjoyed our hotel and all the facilities we had to offer. We are also happy to read that Antonio and his team went all out, to ensure as a Priority Club member you... More

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Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
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Also Known As:
Hotel Indigo London-Paddington England

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