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Hotel Indigo London-Paddington

#142 of 1,059 Hotels in London
Certificate of Excellence
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16 London Street | Paddington, London W2 1HL, England
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Hotel Indigo London-Paddington
Hotel Indigo London-Paddington
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1,554 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo London-Paddington
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Mission, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 24, 2012

I picked this hotel because of the great reviews it has here on trip advisor. The front staff is very friendly especially a gentleman by the name of Alessio. The room was cool, quiet and dark, just the way I like it! The shower is spacious and brand name toiletries are provided. The mini fridge is full of complimentary soft... More 

Helpful?
Thank Irasema G
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for taking the time to leave us your feedback, I was delighted to hear that Alessio was able to enhance your stay with us and I have ensured that your comments were passed onto him. It’s great to hear that you enjoyed the hotel rooms’ amenities from free Wi-Fi to the Aveda toiletries, both aspects that often get... More 

Glasgow, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed for 2 nights at the beginning of September, travelling down from Scotland for a weekend break. Location is excellent. Whilst not right in the 'centre' of London.. (where is that anyway?!), this hotel benefits from being literally steps from Paddington railway station (and the fast train link to Heathrow Airport), and yet on a very pretty street with... More 

Helpful?
Thank Zafiragirl
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for your lovely comments that you have posted, I was really pleased to hear that you enjoyed your stay with us. I must agree with you that our location does allow for easy access to Heathrow and the city centre alike. Thank you as well for your comments regarding our staff, I will ensure that all of your... More 

Columbus, OH
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed September 23, 2012

My husband and I had actually booked a one night stay at the Mercure London Paddington Hotel, but they overbooked, so we got moved to the Indigo at Paddington. We were less than pleased at first, just because of having to be moved, and not sure what to expect, etc...but the front desk staff at the Indigo were so unbelievably... More 

Helpful?
Thank zippyincolumbus
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for your lovely comments that you have left, I was really pleased to hear that although a rocky start to your trip to London that you were able to enjoy your stay with us here at Hotel Indigo Paddington. I was sorry to hear about the problem regarding your robes and I have looked at this with our... More 

Stockholm, Sweden
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 23, 2012 via mobile

The Indigo was a new experience booked due to the proximity to Paddington and the Heathrow Express. As with many railway stations the area is not very nice. There are a quite many cheap hotels and restaurants and its a bit "scruffy" but the hotel shines. Indigo has a nice restaurant in connection with the small lobby. Check-in was quick... More 

Helpful?
Thank LGMA
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for leaving us your feedback, I’m pleased to hear that you felt that the hotel ”shinned” in Paddington. Let me however take this opportunity to apologise to you for not meeting your expectations regarding the bedroom and bathroom features and the quality at breakfast. Let me assure you that we have investigated all of these areas and really... More 

Hong Kong
Level Contributor
75 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed September 21, 2012

Great choice if you need fast connections to Heathrow, as this is just a block from Paddington Station and the heathrow express. The hotel also offers a great deal for quite a reasonable price (for London). Really new outfittings in the room, free internet, nice rainforest shower and Aveda toiletries, good air con system, coffee/tea AND hot chocolate, a decent... More 

Helpful?
1 Thank pamarx200
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for taking the time to leave your comments, I’m glad to hear that you enjoyed your time at the hotel and were able to utilise our amenities as well. I’m pleased to hear that you had the opportunity to utilise the gym within the hotel and found the equipment range to your liking. I do hope that will... More 

Laguna Hills, California
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 20, 2012

I stayed here 3 nights and everything was perfect. The location to Paddington made it very easy to get around. The neighborhood was full of choices of eateries, especially liked the traditional English Pub just across the street. The staff was extremely helpful and very friendly. The room was just the right size for my needs. Top notch breakfast. Would... More 

Helpful?
Thank Greg B
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

WOW!! We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them onto the staff to ensure they knew what a great job they had done, and also ensured that they were recognised for their efforts. I hope that you come and stay... More 

Sydney, Australia
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed September 20, 2012

Hotel is convenient to everything particularly Heathrow and the underground. We had a superior room which had room for us and two large bags. On arrival we were allocated a room near the lifts but our request for one away from the lifts was quickly meet. Our room faced the front but was quite with double glazing. We had two... More 

Helpful?
1 Thank Europeoz
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for leaving your comments, were always happy to hear that our guests have had a good stay with us. I’m glad that we were able to reallocate you to accommodate your requests and hope that you were pleased with your alternative room. Im pleased to hear that you enjoyed your dining experience at London Street Brasserie as well... More 

Lufkin, TX
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 19, 2012

The location at Paddington station made it very easy for my daughter and me to get to the hotel. The staff was very helpful and actually took us to a couple of rooms to see before we decided which one to stay in. The staff was cheerful and helpful everytime we needed assistance or advice.

Helpful?
Thank IxchelLufkin_TX
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for leaving your feedback on us. It’s great to hear that our staff were able to assist you with your room choice and advice during your trip; I will ensure that your comments are passed on to them as well. I’m glad that the location made your transport links easy, it’s an aspect we often get comments on... More 

Portland, OR
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed September 17, 2012

I'll probably just end up piling on what has already been said here... - really nice, functional rooms. Not huge, but big enough, and very well appointed - location, location. 5 minute walk to Paddington station, and then 15 minutes to Heathrow - great staff-extremely helpful and attentive Highly recommended!

Helpful?
Thank PierreCJ
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Thank you for taking the time to leave your comments; I’m glad you were able to enjoy your stay with us here. I’m glad that our staff were helpful and attentive and I will ensure that all of your comments are passed on to them. I do hope that we can welcome you back to us soon for another “perfect”... More 

Cornwall
Level Contributor
186 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed September 16, 2012

I have stayed at this Indigo many many times and always been thrilled by the experience. This time - apart from a wonderful breakfast served by attentive staff - I was unhappy. Unhappy to be required to produce the credit card on which I had booked (I am a Platinum Elite member and so the likelihood of fraud is remote?)... More 

Helpful?
Thank Scotuk
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review

Let me take this opportunity to thank you for leaving your feedback and I apologise that your stay did not live up to the expectations from your previous trips to us. I’m sorry that you felt the staff at check in to be surly and unhelpful, let me assure you this is not the norm and especially as a Platinum... More 

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