I booked the apartment and then made the mistake of checking trip advisor second!, so I was a little worried about what I was getting myself into. I had booked a 7 night stay and I have to say I was pleasantly surprised. I decided to write because the place as I went in sceptical but was pleasantly surprised. The... more

We were in London for a sightseeing weekend, So Sienna is well located in a quiet neighbourhood only a 5 min walk from the Underground Station (15 min journey to Leicester Square) and local shops / amenities of Hammersmith. The multi storey car park is right opposite the apartments (at a cost over £20 per day) but thats where the... more

Poor service from the start. Front door of main entrance open and I was met by "someone" who apparently worked there. They had no ID or business card. They told me my room had been "watered damaged" and they were waiting for someone to fix it. They took me to a room in the dilapidated "Premier Western Hotel" as alternative,... more

After a good month of moving between different accommodations in London (I'm an easily bored tourist who likes to see different parts of town for a few days at a time), I like to think I have a pretty reasonable idea of what to expect in hotels and serviced apartments. SO Sienna is a joke. A greedy, offensive joke. Bang... more

Whilst there are good things about this property, my lasting memory is the SOFA BED. This is meant to be a 4 STAR property and I expected a bed which I could sleep on without my back aching the next morning. When you can't sleep because the bed is SO bad, all the positives seem some what irrelavent. more

This hotel was very a very convenient location and great value for money for by business trip. Upon check-in the room was not ready however I was there about 2 hours before check-in time so this was expected. I was advised that if I head into town I would be contacted once my room was ready meanwhile they stored my... more

Awful, just plain awful! I usually have a lie in until 8am when I work away from home but after awake since 5 am I feel I have to speak. Firstly,when I arrived here the chap on reception was more interested in getting my credit card details than actually giving me basic customer service, then after the walk up 3... more

We stayed at So Sienna for 4 nights. We booked an executive suite through Expedia - noting the 4 star rating. The room description on line was vague, but given the 4 star category, we were expecting more than just a microwave, small fridge and hotplate (there are larger units that do have washers and full kitchens, but the studios... more

I booked a studio partment in So Sienna after hearing some great reviews, however am not satisfy with my stay there. It might be OK for leisure travellers but not business travellers. From the outlook, the apartment looks nice however once you are in there it is entirely different story. I was given a studio apartment in the basement. The... more