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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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1 room 1 guest
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BEST WESTERN Palm Hotel
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461 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel has free car parking, and is easy access to Central London via regular bus links to the nearby underground (Golders Green). The busses go every 15-20 minutes and take around 10 minutes to get to the underground where you can access all parts of London within approx 30 minutes. The rooms were decent size and in reasonably good... More 

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Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Easy review this.. great staff, lovely room,FANTASTIC BREAKFAST and great position ( five mins from bottom of M1), Only one nights stay but would and will definitely return!!WELL DONE BEST WESTERN!!! PS..not near tube station. .but £7 taxi ride into Hampstead.

Was this review helpful? Yes 1
UK
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a triple family room recently for 2 nights in August. Refurbished room with 3 single beds. Good shower/bathroom. Tea/Coffee making facility in the room as well as iron and ironing board. Free wi-fi. Good for a short stop over in North London/Hendon area. Breakfast was also decent. Staff at reception and restaurant were friendly. Main feature is the... More 

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new york
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

hotel was clean and modern 20 walk to underground/5 minute drive. then 20 minute ride into the center of town. 20 walk to golders green rd. only problem was that we requested 2 rooms near each other and they couldn't manage to plan for this and fulfill our request

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear dssNewYork, Thank you for your review. Our main goal at the Best Western Palm Hotel is to provide the highest possible level of service and I am saddened to know that we failed to accommodate your request for the two rooms to be close to each other. Hoping this has not caused an inconvenient to your stay with us,... More 

Manchester, United Kingdom
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived our room was not quite ready but only took 10 mins before we were lead to our room. The receptionist Zahit Turk, even helped us with our luggage as the lift was not working which i thought was very good of him. The room itself was just what we needed with comfortable beds, air con and ample... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear pinkpanda409, Thank you for taking the time to share your comments with us. We greatly appreciate such good feedback from a regular TripAdvisor contributor like you. I am absolutely delighted to hear that you enjoyed your experience here with us and particularly pleased to know that the Team on duty highlighted your stay. I would like to apologize if... More 

Portsmouth, England, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to stay here overnight whilst taking our two children sight seeing in London. The room was clean and extremely modern. The staff were very polite. I had a good nights sleep despite it being on a busy road. My only criticism was the restaurant. I felt quite uncomfortable in there as it was very quiet and in my... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Christina C, Thank you for your feedback relating to your recent stay with us here at the Best Western Palm Hotel. I can assure you that we appreciate all feedback and your comments about the dinner in our restaurant have been noted and addressed to the Team in order to ensure a more comfortable and enjoyable experience to each... More 

Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was the second time we stayed at this hotel and it was even better than the first.! The first room although small was perfectly formed, but this time being a best western club member and having avai,ability in the hotel, we had an upgrade room which was wonderful.Without exception the staff were all professional,helpful polite and well informed about... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear lornaT5334RH, Thank you very much for sharing your experience after your stay with us. It gives us great pleasure to know that you enjoyed our hotel and services and we will be certainly glad to welcome you back soon. Best regards, Anna Toreschi More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

After a lengthy drive,we were forced to park in the local streets as most of the hotels free and 'no need to reserve' parking was taken, in the main by a coach! The locals are definatly not friendly and as the hotel backs onto two council estate roads it's unsafe if you leave your vehicle there. Other than that the... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear 531richb, Thank you for your first review on TripAdvisor following your recent stay with us at the Best Western Palm Hotel. I am saddened to know that your stay was ruined by the lack of parking space. Although free of charge, our parking capacity is limited and this is the main reason for not accepting reservation. When the hotel... More 

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Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were scheduled to stay here for two nights but after the first night of kids running up and down the hallway and yelling until 2:30am, supposably it was a school trip of some sort and we could hear adults talking too, we checked out. Our room was basically right behind the front desk, so for the staff to not... More 

Was this review helpful? Yes 2
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear AggieMUM, We greatly appreciate the time you took to share your feedback with us at Best Western Palm Hotel. Whilst we are truly saddened to hear about the inconvenience suffered, I would like to reassure you that your comments have been noted and addressed to the Team. I am unable to identify your booking with us and I wish... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Didn't think this Hotel could get any better I love staying hear I've stayed over and over again and this time been given one of their new rooms all I can say is OH MY GOSH this is brilliant I am definitely staying again not just a great position but a lovely hotel all round with great staff also

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Damon N, Thank you for your comments relating to your recent stay with us. At the Best Western Palm Hotel, we strive to give our guests the highest possible level of service and we are honoured to know that you regularly enjoy your stays with us. We look forward to welcoming you back very soon. Best regards, Anna Toreschi More 

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