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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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BEST WESTERN Palm Hotel
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389 reviews from our community

Traveler rating
    110
    158
    56
    31
    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

For convenience price and exceptional value. I travel to London at least four times a month and if I know I'm in London for two day's I make sure the company that books our hotels gets me in here. I have stayed more than six times and I'm back again tonight. Ok the rooms on the front of the building... More 

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Durham, United Kingdom
Top Contributor
118 reviews 118 reviews
47 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel not have lest and more than normal Best Western. Bathroom is clean but noisy because there is a Motorway in front. Room was normal. And reception are so friendly and prepare to solve everything

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear qscofr1, Thank you very much for your comments relating to your recent stay with us at the Best Western Palm Hotel. Although your feedback about the noise heard from the bathroom in your room, I hope you have enjoyed your stay with us and I look forward to welcoming you back soon. Kindest regards, Anna Toreschi More 

Sandhurst, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night. Arrived late after a long journey. Staff very welcoming and efficient. The room was kindly upgraded which was a pleasant surprise. Very comfortable and clean. I would certainly stay again.

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Gill W, Thank you very much for your positive feedback relating to your recent stay with us. We look forward to welcoming you back in the near future. Kindest regards, Anna Toreschi More 

Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel directory advertises that breakfast is inculded in price when there is a charge of 12.95 Bar television is situated in a seated area when someone sits there it blocks off view of other residents Did not take kindly at being propositioned which cost me a bottle of wine to get rid of her Think twice at staying here again

Review collected in partnership with Best Western GB

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear V O, Thank you for your first review on TripAdvisor after your stay with us. I would like to reassure you that I have checked the hotel directories in our bedrooms and they do not state that breakfast is included in the price. I trust this might have been a wrong information received from some other sources. With regards... More 

Yoxall, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 1 night over Easter 2015. We used the hotel as a base for our sightseeing trip to London. The hotel is located just 15 minutes walk from Golders Green Station which is about a 25 minute ride on the tube to Waterloo. Overall pretty pleased with the hotel. It had a few little issues but nothing... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Neil T, Thank you for your review. You have mentioned to have checked in late in a disabled room and that the TV was not working. Although you stayed one night, I would like to apologise for any inconvenience this might have caused. I learned from your comments that you would come back to stay with us again and... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 30, 2015 via mobile

booked one night for a get together with friends in this part of London. Went with the cheap price so not expecting much but was surprised how good the hotel was. My wife & I ordered lunch with room service and the paninis were georgeous. Very comfortable room and the staff were all very friendly. Busy road outside but couldn't... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Tom C, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. It is great to know that you enjoyed your stay and would stay with us again. We look forward to welcoming you back. Warm regards, Anna Toreschi More 

Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

use this hotel when visiting London, free parking, bus stop out side the 31 in too central London . plenty of walks up the hill turn right too west hampstead, café culture, good pubs, underground station near bye Swiss cottage gentle 30 mins walk

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ukcouple33, Thank you for staying at the BEST WESTERN Palm Hotel and thanks for your feedback. We trust you have enjoyed your stay with us and look forward to welcoming you back. Kindest regards, Anna Toreschi More 

Orlando, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

This is a great choice! We just wanted a clean hotel, didn't want to pay much more than $100 a night, and needed a car park. This hotel was very nice and extremely clean. We just wanted a clean place to crash, and this hotel ended up exceeding our expectations. The hotel is very "American" in nature - nice spacious... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Donna W, Thank you for your feedback relating to your recent stay with us here at the BEST WESTERN Palm Hotel. I would like to apologize for any inconvenience caused with the mattress in your room and can ensure that your comment has been addressed to the relevant department. We look forward to welcoming you back on your next... More 

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