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BEST WESTERN Palm Hotel

4.0 of 5 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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366 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
31 reviews 31 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Having read the reviews on here I rang ahead to check we could each have a back room. We did and they were absolutely fine re the noise. Each was a standard double, clearly recently refurbished and very effectively so. We had a deal involving breakfast - the variety was good, though most of the hot food was in fact... More 

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SKELMERSDALE
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on business for one night. Booked online through Best Western. Room was on the front of the hotel and very noisey as road is busy at most times so be warned. Had requested a quiet room but was not given one nor offered an upgrade which i would have paid extra for but maybe the hotel was full and... More 

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London
Top Contributor
51 reviews 51 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

If it's a budget hotel in NW London you're after this one will pretty much fit the bill. For a few extra Pounds we upgraded our one night stay to an executive room located at the rear of the building on the first floor. It was reasonably spacious, clean and comfortable, albeit a little tired and frayed around the edges... More 

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Galmpton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

2 nights 2 Hotels the first was Golders Green Hotel which I would never touch again with a barge pole and going to the other extreme the BEST WESTERN PALM HOTEL is absolutely amazing. Very clean everywhere and very stylish, the staff are very friendly and helpful and even went that extra mile to make my stay even better. Good... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Kyle D, On behalf of the entire Team at the BEST WESTERN Palm Hotel, I would like to thank you for your feedback after your recent stay with us. We all look forward to welcoming you back. Best regards, Anna Toreschi More 

Aberdeen, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

The only issue worth mentioning was the bathroom was not an expected standard of cleanliness in comparison to the rest of the hotel! When showering there was obviously a blockage in the drain and therefore the water was past your ankles by the time you were finished. There was carpets torn up and frayed at the edges, lots of greasy... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Rozscottish, Further to your comments made after your stay with us at the BEST WESTERN Palm Hotel, may I thank you for your review, thus allowing us to look at our operation and making improvements where necessary. I can assure you that this is not the usual high standard of service we endeavour to provide and the disappointing service... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

On a positive note the hotel staff were very friendly & helpful during my stay and breakfast was ok. Parking was definitely a bonus too! I had initially booked 2 nights bed & breakfast but decided to upgrade for the extra £20 per night. However, there was no docking station, sofa or soft drinks in the room which is what... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Sallymango, Thank you for your first review on Tripadvisor. Please accept our most sincere apologies for any inconvenience caused during your stay with us at the BEST WESTERN Palm Hotel. Whilst this is not representative of our usual high standard of service, it seems that on this occasion we have not met yours, and our own expectations. I would... More 

Gloucester, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a conference for this venue for 80 delegates based on the website and reviews, sadly I thought id gone to the wrong place.....! Dinner was the worst meal Ive ever been served, it wasn't even what was on the menu and appalingly overcooked. My room stank like a sewer as did the main conference room. We were charged... More 

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Top Contributor
129 reviews 129 reviews
100 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Almost excellent, a few things that let it down. 1st the carpark is small and very compact to move around in, but there is some parking on the road, 2nd the noise from the busy road outside, the windows do a good job blocking out the sound but you can feel it but with that said I still had a... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Andrew T, Thank you for your review. We always welcome feedback from our guests and most certainly from such experienced, regular contributors from TripAdvisor. I was very pleased to learn that you have enjoyed your stay with us and with reference to the points raised, I would please like you to consider my comments as follow: 1. As you... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had a stay for one night at this hotel , pleasant staff nice room. we stayed in executive room on the first floor. Unfortunatly there seemed to be a lot of teenagers on a trip who stayed at the same time and were very very noisy throughout the night resulting in a bad nights sleep. the noise travelled throughout... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Keesh121, Thank you for your review. Our 24 hours Front desk Team inspects the hotel areas during day and night shifts and I was saddened to learn about your experience with the noise caused by other guests. Please accept our most sincere apologies for any inconvenience this might have caused. With regards to the bar opening times, I would... More 

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Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London, England
Hotel Style:
#35 Best Value Hotel in London
#305 Luxury Hotel in London
#322 Family Hotel in London

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