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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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BEST WESTERN Palm Hotel
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385 reviews from our community

Traveler rating
    108
    157
    55
    31
    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sandhurst, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed for one night. Arrived late after a long journey. Staff very welcoming and efficient. The room was kindly upgraded which was a pleasant surprise. Very comfortable and clean. I would certainly stay again.

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Gill W, Thank you very much for your positive feedback relating to your recent stay with us. We look forward to welcoming you back in the near future. Kindest regards, Anna Toreschi More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This is not what it looks... This hotel is horrendous and the aircon doesn't work and you have to get the reception to control this, also the area is full of Vandels, so be carful If you are bringing your car, mine was hit and was seen on CCTV but no one at the Hotel was willing to help... Please... More 

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Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel directory advertises that breakfast is inculded in price when there is a charge of 12.95 Bar television is situated in a seated area when someone sits there it blocks off view of other residents Did not take kindly at being propositioned which cost me a bottle of wine to get rid of her Think twice at staying here again

Review collected in partnership with Best Western GB

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear V O, Thank you for your first review on TripAdvisor after your stay with us. I would like to reassure you that I have checked the hotel directories in our bedrooms and they do not state that breakfast is included in the price. I trust this might have been a wrong information received from some other sources. With regards... More 

Yoxall, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night over Easter 2015. We used the hotel as a base for our sightseeing trip to London. The hotel is located just 15 minutes walk from Golders Green Station which is about a 25 minute ride on the tube to Waterloo. Overall pretty pleased with the hotel. It had a few little issues but nothing... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Neil T, Thank you for your review. You have mentioned to have checked in late in a disabled room and that the TV was not working. Although you stayed one night, I would like to apologise for any inconvenience this might have caused. I learned from your comments that you would come back to stay with us again and... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

booked one night for a get together with friends in this part of London. Went with the cheap price so not expecting much but was surprised how good the hotel was. My wife & I ordered lunch with room service and the paninis were georgeous. Very comfortable room and the staff were all very friendly. Busy road outside but couldn't... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Tom C, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. It is great to know that you enjoyed your stay and would stay with us again. We look forward to welcoming you back. Warm regards, Anna Toreschi More 

Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

use this hotel when visiting London, free parking, bus stop out side the 31 in too central London . plenty of walks up the hill turn right too west hampstead, café culture, good pubs, underground station near bye Swiss cottage gentle 30 mins walk

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ukcouple33, Thank you for staying at the BEST WESTERN Palm Hotel and thanks for your feedback. We trust you have enjoyed your stay with us and look forward to welcoming you back. Kindest regards, Anna Toreschi More 

Orlando, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a great choice! We just wanted a clean hotel, didn't want to pay much more than $100 a night, and needed a car park. This hotel was very nice and extremely clean. We just wanted a clean place to crash, and this hotel ended up exceeding our expectations. The hotel is very "American" in nature - nice spacious... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Donna W, Thank you for your feedback relating to your recent stay with us here at the BEST WESTERN Palm Hotel. I would like to apologize for any inconvenience caused with the mattress in your room and can ensure that your comment has been addressed to the relevant department. We look forward to welcoming you back on your next... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here Thursday 19th March Til Saturday 21at March and was very happy with room, matress a bit softbut I was just somewhere to sleep the room was clean, modern and had everything we needed, on suite and hairdryer and was on the back of hotel so not that loud, the walk from the tube is long but £6 for... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mandiaka, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. We sincerely hope you have enjoyed your stay with us and look forward to welcoming you back. Warm regards, Anna Toreschi More 

Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2015

The hotel itself was adequate for one night but it is situated a fair walk from the underground station but luckily the weather was okay so the walk didn't bother us too much ( about a mile possibly) We were checked into room 134 and we noticed a shared bathroom with room 133 and then noticed the heating thermostat wouldn't... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Maxiscampo, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. We always welcome our guests' feedback, especially from such awarded and regular contributors from TripAdvisor. I had the pleasure of meeting you on check out date and once again I would like to apologise if it was not... More 

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