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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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420 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swansea, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for 1 night, room was good and hotel was good in general. It is a 20 minute walk from Golders Green tube station or a 5 minute bus ride. Had room facing the busy road but couldn't hear any noise.

Was this review helpful? Yes
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good points - it's very easy to access this hotel if you are travelling from M1, free parking and easy checkin, comfortable beds as well. Bad points - Damp smell when you are walking in the hall ways, carpets don't look too clean, bathroom are falling to pieces and you can see rust on the sink and the bath and... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Donaldproperties, We would like to thank you for your feedback after your recent stay with us. I am honestly surprised about your comments of the bathroom in your room as we usually receive very good feedback with regards to the room cleanliness. Moreover, our Maintenance and Housekeeping Team work very close in order to assure that all rooms are... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I have stayed in this hotel many times, and had done good stats here. Easy access to M1, free parking and very present rooms! However the party that is been held in the function room directly below the room is incredibly loud, the base is shaking the walls. The hotel have advised this will be on until 11.30pm, how can... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ghffb, Thank you for your feedback after your stay with us at the Best Western Palm Hotel. The noise level from our function rooms are controlled by a sound detector which lower down the music level as soon as it reaches the limit allowed. I believe that on this occasion there have been few technical issues and the detector... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed there due to Eurostar strike on June, 2015. Alex at reception was so helpful and nice, we really felt he was concerned about our situation! He helped us organizing our way back to the airport at 11.00pm. We just were disappointed about the breakfast, and toothbrushes were missing too. Otherwise, we definitly recommand this hotel! There was no... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Tiffanoushka, Thank you for your feedback after your recent stay with us. I am saddened to know that you were disappointed about the breakfast. Should you wish to provide me more details of your experience in our restaurant, please contact me directly via our website. Our guests' feedback are very important to us. By telling us what you liked... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel with free parking in London. Conveniently located near public transport to centre London. The Goldenrs Green Tube station is 10 minuts walk while the bus stop is 100 metres from the hotel. Recommended if you get to London by car.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Rowley Regis, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Booked last minute as we where going to the 've day concert ..clean comfortable room had a good sleep ,lady at the bar was lovely and made me a very good hot chocolate ,easy to get to central London as bus stopped right outside ,5 minutes taxi ride to golders green tube station this cost £5.00...we would return when visiting... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Aphrodite-girl, Thank you very much for your positive feedback. We are very pleased to know that you enjoyed your stay with us and look forward to welcoming you back very soon. Best regards, Anna Toreschi More 

chorley lancs
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Spent 3 nights at this hotel for work purposes and I must say that the hotel itself is very nice and very reasonable The rooms are large,modern and very clean And I had no issues with noise unlike other reviews on here I work all over the country due to the nature of my job and stay in best westerns... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Kirfoot123, Thank you for your comments relating to your recent stay with us. First and foremost, please accept my apologies for the inconvenience you experienced during your recent stay, this was not representative of our usual high standard of service and your comments have been addressed and followed up with the relevant department. I was informed that the staff... More 

leicestershire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had an quick check in with friendly staff. Booked a double room was given a family room! There was tea and coffee making facilities in the room. The beds were comfortable. The nearest tube station is a 15 minute walk, there are also buses to the tube.

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Sandyn1969, Thank you for your review. We are pleased to know you enjoyed your stay with us and look forward to welcoming you back soon. Kindest regards, Anna Toreschi More 

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