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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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BEST WESTERN Palm Hotel
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400 reviews from our community

Traveler rating
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    58
    32
    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Exeter, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Convenient parking, lovely breakfast, comfortable room. BUT, sink wouldn't drain. I reported that a car had blocked the fire escape 10pm Saturday night. They promised to sort it - but still there in morning. I took photos.

Review collected in partnership with Amoma.com

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Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Palm hotel may be situated away from the city center, yet accessible. Nice comfortable rooms, clean,quiet, modern and great service from the staff. We appreciated very much the Guest Relation Manager, she gave us great tips and helped us out. As well, thank you for Felix (?) for his professionalism at the reception. We recommend it.

Was this review helpful? Yes 1
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel in good location; 15 minute walk to Golders Green Tube, free secure parking which is a bonus in London. Had an executive room at the back of the hotel and it was good - hardly any traffic noise (only with windows open) and very spacious - just what you need for a 5 night stay. Bathroom was a good... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Maybetravellin, Thank you for your comments after your recent stay with us. Your business is very important to us and we value your feedback. I would like to apologise for any inconvenience caused with the noise. I can assure you that this does not represent our usual high standard of service and these kind of behaviour are certainly not... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good value hotel Secure car park available but 1st come 1st served once it's full you will have to try and find a space in the nearby streets Location good for Wembley and surrounding area quite a walk to tube station though Beds are a bit hard you sink through to the bottom and can feel the springs

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Robert, Thank you very much for taking the time to write a review after your recent stay with us. Unfortunately I am not able to identify your booking with us and the room number you stayed in, however your feedback about the bed was passed on to our Housekeeping department and will be used to make improvements where necessary.... More 

Chesterfield, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The staff were lovely and really helpful. The atmosphere was great and although we didn't have time for breakfast as we had to rush off it looked and smelled lovely. You are only 10 minutes walk away from Golders Green station or 5 minutes and £7 in a taxi! I didn't give it the full 5 stars as the air... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Lala, Thanks for taking the time to review our hotel. I would like to apologise for any inconvenience you might have experienced with the AC in your room and I am saddened to know that we have not been able to rectify this issue immediately. I learned from your comment that you would come back and I look forward... More 

Gillingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked this hotel based on reasonable reviews and pricing, under the impression that it offered great value, but primarily for the location. Having been told when checking in that we had been upgraded it would seem that it had paid off to email ahead and advise the hotel that that I was hoping for an upper floor room etc, however... More 

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Travelers are raving about these London hotels

Stoke-on-Trent, England, United Kingdom
Top Contributor
52 reviews 52 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the location as it meant we could drive to lose to London and have just a few tube stops to the centre. Saw the hotel was pretty cheap and had a carpark, and good reviews. Room was lovely. Great layout and our son loved his double sofa bed! The only downside was great the bathroom had an awful... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear SLJ69, Thank you very much for your review. All our guests' comments are very important to us and it is great to read a good feedback from such an experienced Tripadvisor contributor like you. You have mentioned a bad smell coming from the bathroom and I would like to apologise for any inconvenience this might have caused. I sincerely... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For convenience price and exceptional value. I travel to London at least four times a month and if I know I'm in London for two day's I make sure the company that books our hotels gets me in here. I have stayed more than six times and I'm back again tonight. Ok the rooms on the front of the building... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Damon, Thank you very much for your review. I am glad to know that you come to stay us regularly and even more pleased to know that your frequent visits are to your satisfaction. We all look forward to welcoming you back soon. Kind regards, Anna Toreschi More 

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