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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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440 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sharjah, United Arab Emirates
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

It was one of the best hotel experience I've ever had! Very, very clean room, new furniture, fridge in the room, ironing table, bathroom and shower excellent with great water pressure. The staff extremely polite and professional! The closest bus stop is just 1 min of walking away. The closest tube station about 20 mins of walking, but reachable also... More 

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Kingston-upon-Hull, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A friend and I stayed at this hotel over the weekend for a mini holiday in London. The hotels website said the nearest tube station was a 10 minute walk away, maybe a 10 minute fast 'london style' walk but it was more like 20 for us. We booked in advance so got a good price. The hotel was clean... More 

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Shanghai
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My partner and I stayed at the best western Palm hotel in July for 4 nights. The location was good and the hotel offered free parking. The room was nice initially. We used the hotel as a base to see central London. The hotel was around a 30 minute walk to the Golders Green underground station on the northern line,... More 

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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed at the Palm Hotel for two nights this month. Lovely hotel , lovely helpful staff and a very nice room. The only drawback to the room was the net curtains...they looked very old and grey...blinds in the room would finish off this room to a high standard. Would definitely stay here again.

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Lorna D, We are delighted to learn from your comments that you have enjoyed your recent stay with us and we thank you for sharing your experience. I would like to apologize for the curtains in your room, I can assure you that this is not representative of our standards and your comment will be passed on to the... More 

Israel
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great hotel to stay in. I have stayed in a triple bed toom with family and the room was spacious same with the shower facilities. Though the hotel is far from the center a little, there is bus no. 113 that drives to Marble Arch and it was for us a perfect way to get to the... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mica02, Thank you for sharing your experience after your stay with us at the Best Western Palm Hotel. We greatly appreciate reviews from regular and awarded TripAdvisor contributor like you. It gives us great pleasure to read that you had a very enjoyable time with us and found easy to move around by local buses. Your feedback will certainly... More 

common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel itself is beautiful and the cleaning staff were amazing. The hotel had free wifi and lovely facilities- including a power shower. As a relaxing break it could be improved by choosing staff that care about the customers. We arrived forty minutes after scheduled checking in time to ride staff and a room incomplete. Instead of discussing this with... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ainsley Y, Thank you for your review. First of all, I would like to apologize for the inconvenience suffered and I would like to further investigate on the reasons why your room was not ready. As I am unable to identify you reservation, I would kindly like to ask you to contact me directly via our website and please... More 

Gloucester, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Chose this hotel due to the location, and by the pictures on the hotels website. The hotel its self is a good 15 minute walk from the tube station but almost right outside the hotel is a bus stop with regular buses and you can be in central London in no time. We chose the tube worked perfect for us.... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear GloucesterGirl1, Thank you for your review relating to your recent stay with us here at the Best Western Palm Hotel. I can assure you that we appreciate all feedback and the disappointing service received on this occasion has been addressed and will be followed up with all relevant departments. I would kindly like to ask you to contact me... More 

Manchester, England, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as we needed a room near Wembley Stadium to see AC/DC, although it was a £15 taxi ride there it was a decent price for the location (if you want Wembley's doorstep you pay for the privilege). Had an issue upon arrival as the staff couldn't find my booking without using the card my room had been... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear DanHuckle81, Thank you for your feedback. I am glad to know that overall your stay with us was enjoyable. I understand that your booking was prepaid and I would like to confirm that for security reasons we ask to all our guests to show the same card they paid with. If someone else paid for the stay, we will... More 

Livingston, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great value for money. Lovely looking hotel and very friendly & attentive staff,. Stayed here for one night on business to attend the Motor Transport Awards in central London - about 30 minutes away from central London but worth the travel.

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Simonefriel, Thank you for your review. We look forward to your next stay with us. Best regards, Anna Toreschi More 

Portsmouth, New Hampshire
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hubby and I booked this hotel after seeing reviews saying it was great for going to wembley Stadium, and we were. The people who wrote those reviews obviously reviewed the wrong hotel! Wembley stadium is 2 busses and a tube ride away, which takes over an hour, or a taxi ride away which takes 30 mins.and costs £15. So if... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Family F, Thank you for your review. I am pleased to read that you liked the hotel and thank you for your helpful feedback with regards to the biscuits in the room. Your comments will help us to improve and offer a superior experience to you and other guests in future. With regards to the location, I would like... More 

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