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BEST WESTERN Palm Hotel

4.0 of 5 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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BEST WESTERN Palm Hotel
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341 reviews from our community

Traveler rating
    97
    140
    45
    28
    31
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57
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48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The rooms are conjugated and specially downstairs room are so much annoying because of the crowd and noise. I was disguised as the late night party was going on in their ball room and I was very disturbed.

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Túšhęr R, Thank you for your review on Tripadvisor. I could learn from your comments that you have stayed with us in February 2014 and unfortunately I am no longer able to identify your booking on our system. Our main goal at the BEST WESTERN Palm Hotel is to provide the highest possible level of customer service and I... More 

Worcestershire, UK
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and were spending only 1 night in London and were impressed with The Palm right from the start. The reception staff were friendly and helpful. A problem with the room entry card was swiftly sorted out. The room was clean, pleasantly furnished and decorated.The bed was very comfortable and I particularly liked the Richmont teas and crockery. We... More 

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for a week whilst working locally on nights. On checking in wa were given our rooms and went down for breakfast. During breakfast they asked us to sign a receipt to pay for breakfast even though it was part of the room price. After speaking to the receptionist I had to get my boss to phone the hotel... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Joelthom, Thank you for your feedback after your recent stay with us at the BEST WESTERN Palm Hotel. Unfortunately I am not able to recognize your booking on our system in order to find out what happened with regards to the breakfast charge, however I would like to reassure you that all our guests are asked to sign a... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for the second time and it is really good all round value for money with an excellent breakfast to set you on your way fro the day. The staff are very pleasant and informative and helpful This is an ideal location travelling from the North 5 mins from M1 and only 20 minutes from the centre... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here last week for a short break away for my birthday. My partner found this hotel on a comparison site and through doing so saved around £60. We paid around half of the normal cost but to be honest if we had paid full price I could of easily justified the price. Firstly the hotel staff were very... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mr. James R, Thank you very much for your comments after your recent stay with us. At the BEST WESTERN Palm Hotel we strive to give our guests the highest level of service and your positive feedback will be passed on to the entire Team. We look forward to welcoming you back for your next visit to London. Warmest... More 

london, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

When I stayed last week it was a nice experience, staff were nice, the room was lovely, it was clean which is always important. the pillows were VERY comfy (and lets face it that's key to your stay) I would say the downside was breakfast, the scrambled eggs were VERY runny, not nice. not a massive choice but everything else... More 

Review collected in partnership with Best Western GB

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Amy C, Thank you for your review. We are pleased to know that you have enjoyed your stay with us and look forward to welcoming you back. Kindest regards, More 

Poole, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Although slight road traffic noise at night it did not distract from the quality of the room. The bed was very comfortable and large. Excellent shower. Very clean room. Air condition worked without any problems and was easy to use. Staff very helpful and friendly. The food was of high standard whether it was in the restaurant or from room... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Steve M, Thank you very much for your review after your recent stay with us at the BEST WESTERN Palm Hotel. We are pleased to read from your comments that you have enjoyed your stay and we look forward to welcoming you back. Warmest regards, Anna Toreschi More 

King's Lynn, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is the third time that I have stayed in this hotel. The first time was the best by far and really rated the hotel, hence why I booked for the second time. But on the second trip to the hotel we were asked to put down a £30 deposit otherwise we couldnt stay there. So I gave them the... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Simon B, It was with great concern and regret that we received your review outlining the issues experienced during your stay with us. I trust all actions taken from our side have somehow restored your confidence in us and I look forward to welcoming you back to the BEST WESTERN Palm Hotel. Kind regards, Anna Toreschi More 

Stevenage, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 17, 2014

We decided to choose a hotel within easy reach and with parking, this hotel had both. It was also under £100 for the night without breakfast. We parked early in the morning and went off for lunch/show/dinner/drinks. The parking is in a gated area or at the front of the hotel. The nearest tube station is a bit of a... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Karl C, Thank you for your review after your recent stay with us at the BEST WESTERN Palm Hotel. Your feedback is very important to us and your comments have been addressed and followed up internally with the relevant departments. I was saddened to know that you have not enjoyed your stay with us and I can only apologise... More 

Summerfield, Florida, United States
Top Contributor
90 reviews 90 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 17, 2014

This Best Western hotel lives up to it's name and is a very fine place to stay outside London. Located near a subway stop and bus lines and a short to a little town called Golder's Green with your choice of many ethenic and local cusine. The hotel has a restaurant which is quite good and a Bar if you... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Randy C, Thank you for your review after your recent stay with us. We are pleased to know you have enjoyed your stay and we look forward to welcoming you back. Warmest regards, Anna Toreschi More 

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Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London, England
Hotel Style:
#89 Best Value Hotel in London
#296 Luxury Hotel in London
#326 Family Hotel in London

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