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BEST WESTERN Palm Hotel

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64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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BEST WESTERN Palm Hotel
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376 reviews from our community

Traveler rating
    105
    153
    54
    31
    33
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58
139
9
55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

use this hotel when visiting London, free parking, bus stop out side the 31 in too central London . plenty of walks up the hill turn right too west hampstead, café culture, good pubs, underground station near bye Swiss cottage gentle 30 mins walk

Review collected in partnership with Amoma.com

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ukcouple33, Thank you for staying at the BEST WESTERN Palm Hotel and thanks for your feedback. We trust you have enjoyed your stay with us and look forward to welcoming you back. Kindest regards, Anna Toreschi More 

Orlando, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great choice! We just wanted a clean hotel, didn't want to pay much more than $100 a night, and needed a car park. This hotel was very nice and extremely clean. We just wanted a clean place to crash, and this hotel ended up exceeding our expectations. The hotel is very "American" in nature - nice spacious... More 

Review collected in partnership with Best Western GB

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Donna W, Thank you for your feedback relating to your recent stay with us here at the BEST WESTERN Palm Hotel. I would like to apologize for any inconvenience caused with the mattress in your room and can ensure that your comment has been addressed to the relevant department. We look forward to welcoming you back on your next... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here Thursday 19th March Til Saturday 21at March and was very happy with room, matress a bit softbut I was just somewhere to sleep the room was clean, modern and had everything we needed, on suite and hairdryer and was on the back of hotel so not that loud, the walk from the tube is long but £6 for... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mandiaka, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. We sincerely hope you have enjoyed your stay with us and look forward to welcoming you back. Warm regards, Anna Toreschi More 

Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself was adequate for one night but it is situated a fair walk from the underground station but luckily the weather was okay so the walk didn't bother us too much ( about a mile possibly) We were checked into room 134 and we noticed a shared bathroom with room 133 and then noticed the heating thermostat wouldn't... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Maxiscampo, Thank you very much for taking the time to review the BEST WESTERN Palm Hotel after your stay with us. We always welcome our guests' feedback, especially from such awarded and regular contributors from TripAdvisor. I had the pleasure of meeting you on check out date and once again I would like to apologise if it was not... More 

Madrid, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel is in the middle of nowhere (no tube or rail station nearby) . The staff were very nice but the bathroom stank of mold and there was a VERY NOTICEABLE crack /space between the window (which was slanted about 45 degrees- as in part of the ceiling) that was VERY SLOPPY construction (hey, some spackle would do it!)... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear AlbertoFas, Thank you for your comments relating to your recent stay with us here at the BEST WESTERN Palm Hotel. I can assure you that we appreciate all feedback and take matters seriously. First of all, please accept out most sincere apologies for the disappointing service received on this occasion. I can assure you that this is not the... More 

Manchester, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 4 nights and i cant say enough about my experience.The rooms are decorated well and the bed is so comfortable. The showers, the staff cant do enough for you. And dont forget the restaurant. Top quality food and reasonable value.

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear 73farpolo, Thank you very much for your comments and for taking the time to review the BEST WESTERN Palm Hotel. Your positive feedback will be passed on to the Team. We look forward to welcoming you back in future. Kindest regards, Anna Toreschi More 

Grimsby, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location, just a short simple walk to golders green tube station, along with the high street there with handy places such as Starbucks and KFC. Easily accessible by car, straight off a dual carriageway. The car parking is very secure, fully gated with security, there aren't many spaces though, we got the last eon when we arrived - that... More 

Was this review helpful? Yes 1
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Alexandra S, On behalf of our entire team, I would like to thank you for your comments after your recent stay with us at the BEST WESTERN Palm Hotel. We look forward to welcoming you back soon. Warm regards, Anna Toreschi More 

Perth
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Enjoyed our stay at this hotel, we ended up basing ourselves here for our whole London stay. Found staff to be very friendly and helpful. On arrival there was a mix up with our rooms, resulting in us being put in a different type of room, this was corrected the following day, staff were apologetic and offered us breakfast for... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Cat761, Thank you very much for taking the time to review the BEST WESTERN Palm hotel after your stay with us. I would like to apologize for any inconvenience caused with the noise you mentioned, however I would like to ensure to all our guests that the our in house events stop at midnight. You have mentioned to have... More 

Senior Contributor
40 reviews 40 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having read the reviews on here I rang ahead to check we could each have a back room. We did and they were absolutely fine re the noise. Each was a standard double, clearly recently refurbished and very effectively so. We had a deal involving breakfast - the variety was good, though most of the hot food was in fact... More 

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PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Travelling G, Thank you for your comments relating to your recent stay with us here at the BEST WESTERN Palm Hotel. With regards to your comment about breakfast, I would like to apologize for any inconvenience caused and ensure that your feedback have been addressed to the relevant department. Your satisfaction is important to us and we will be... More 

SKELMERSDALE
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed on business for one night. Booked online through Best Western. Room was on the front of the hotel and very noisey as road is busy at most times so be warned. Had requested a quiet room but was not given one nor offered an upgrade which i would have paid extra for but maybe the hotel was full and... More 

Was this review helpful? Yes
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ian B. Further to your comments made after your stay with us here at the BEST WESTERN Palm Hotel, may I thank you for your time and feedback, thus allowing us to look at our operation and making improvements where necessary. I have been lucky to have the chance to discuss with you privately and I sincerely look forward... More 

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