We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 100 Liverpool hotels

Malmaison Liverpool

4.0 of 5 Hotel   |   William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Hotel amenities
Save Saved
You added Malmaison Liverpool to your Saves list
Malmaison Liverpool
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
81%
Ranked #26 of 100 hotels in Liverpool
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
30statesJo London, United Kingdom
  • Overview
  • Reviews (1,157)
  • Photos (297)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (229)
  • Location
  • More
true
Write a Review

1,157 people have reviewed this hotel

Traveler rating
    559
    366
    145
    61
    26
See reviews for
66
601
32
211
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was our third stay at the Mal, our last visit was in Jan 2012, and initially little seemed to have changed. We arrived after a long Friday afternoon drive from London and were quickly sorted out by the friendly reception desk - keys issued, luggage taken to our room and we were on our way to dinner before we... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear 30statesJo, Thank you so much for taking the time to leave feedback regarding your recent stay. We are really sorry that you were met with some disappointments during your stay - the management team, particularly in the brasserie and bar, have been passed on this information and are investigating further. We really appreciate the kind words you wrote about... More

Tamworth, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited the Malmaison for the Bank Holiday in August. They did a fantastic rate for armed forces personnel at £75 per night per room which is exceptional for a dockside hotel. The foyer and restaurant area are fantastically decorated and provide a great atmosphere for pre night out eating and drinking. The rooms were well equipped and well decorated. The... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Ben L, Thank you so much for your brilliant review! We are so happy that you enjoyed your stay so much! We hope you choose to stay with us again. Kind regards More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have visited this Malmaison and a number of others (Leeds, Glasgow, Manchester, Newcastle and Belfast) in the last year as there is a quirky boutique feeling to each that has attracted me. I stay in hotels at least two times a week on business and sadly my overall feeling is that the group is now a little complacent and... More

Was this review helpful? Yes 3
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Trevor S, Thank you so much for taking the time to leave some really insightful feedback -we really appreciate this and it has been passed onto the relevant managers for development. We really appreciate your continued support of the company and we hope that you see things improve over your next visit. We look forward to welcoming you back... More

York, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A little bit out if the centre but we paid to upgrade to a river view which was worth it. Recently built, the rooms are the usual high standard and the bar and restaurant are nice and spacious. Our package included dinner which was good. Wouldn't have been wanting to pay full price and drinks pretty pricey but guess this... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear IanB, Thank you so much for taking the time to leave feedback regarding your recent stay. We are really happy that you enjoyed your stay so much and had a lovely dinner in our brasserie. We look forward to your return. Kind regards More

London, United Kingdom
Top Contributor
189 reviews 189 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for the second two nights of our honeymoon, and whilst the stay was fine, we were a little disappointed overall. We'd ordered a superior double in the hope that we'd have a nice room to mark our special occasion. Whilst the room was comfortable, we wouldn't consider it superior, especially for a hotel with a reputation like... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear EllieAndAlexis, Firstly, thank you so much for taking the time to leave some feedback for us. We are really sorry that you were so disappointed with your stay. All your comments have been passed onto the management team for futher investigation. Please accept my sincerest apologies on behalf of the team for the problems you encountered with your stay.... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Malmaison's always seem so naughty you can't help liking them. The service was great, the room was clean and the breakfast was perfect. The customer service here let the place down a little, as when you're paying £16 for burger and chips you expect them to come together. What's worse was there was no suggestion of compensation or apology, this... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Samalkadi, Thank you for taking the time to leave a review of your recent visit. We're really sorry for the inconvenience you encountered in the brasserie, and that no apology was offered at the time. However, it's lovely to hear that you enjoyed the room and breakfast so much. We hope you will be returning back to the hotel... More

Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just returned from a one night stay. Overall the stay was great and we really enjoy it although there was some minor points if I'm being picky. Firstly our welcome at reception was very unfriendly, we never got a "hi" or "hello". The receptionist was also like a robot reading a script and never smiled once, it made my partner... More

Was this review helpful? Yes 1
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear PGibson88, Thank you for taking the time to leave a review regarding your recent stay at the Liverpool Mal. Please accept my apologies for the issues you encountered during your stay, all of the above mentioned have been passed onto the relevant departments for follow up. We are glad that overall you had a lovely time, and loved the... More

London
Contributor
19 reviews 19 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Not the best upkeep on a hotel -- we speculated that they keep the rooms and halls so dark so that we didn't see the wear-and-tear and suboptimal cleaning. But it was the service that made me say "why doesn't Malmaison chain make this place pull up its bootstraps?". Whatever that means. We chose this Malmaison as we'd so enjoyed... More

Was this review helpful? Yes 2
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear LondonFlychick, Thank you for taking the time to post your feedback regarding your recent stay here at the Liverpool Mal. Please accept my sincere apologies for the experience that you had this visit. Obviously, this is not the norm at the hotel and therefore the management team are reviewing all of this and will refresh training were needed. We... More

1 review
5 of 5 stars Reviewed 1 week ago

We throughly enjoyed our stay here , from checking in to checking out every staff member we saw was polite , friendly and very helpful .... we stayed for 1 night for our anniversary with the wine and dine offer and at £99 its was excellent value for money . The room was amazing , spacious and very clean ,... More

Was this review helpful? Yes
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Karen S, Thank you so much for your brilliant review of your recent stay here at Mal Liverpool. We are so glad you enjoyed your stay, especially the service from our staff. We hope you will be returning soon to spend another luxurious weekend here at Mal. Kind regards More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a fabulous stay in this hotel the staff decor food and rooms are top class, very friendly staff very helpful in every part of the hotel. The room wants very clean and beautifully decorated, the bed was fab big and very comfortable, the bathroom is wonderful, walk in shower and a huge bath. The restaurant menu is class... More

Was this review helpful? Yes 1
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear CiaranMcmid, Thank you so much for such a positive review, we really appreciate your feedback. We are so happy you enjoyed your stay and loved your room so much. Thank you for the lovely comments about our staff also, in particular Rachel. We hope to see you again soon! Kind regards More

Owners: What's your side of the story?
If you own or manage Malmaison Liverpool, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Malmaison Liverpool? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison Liverpool

Address: William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Location: United Kingdom > England > Merseyside > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Malmaison Liverpool 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Booking.com, Orbitz, Priceline, Tingo, WHM Global Ltd., Otel, BookingOdigeoWL, TripOnline SA and Venere so you can book your Malmaison Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

297 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (288)
Viewed
Room/suite (107)
Viewed
Hotel & grounds (36)
Viewed
View from room (14)
Viewed
Dining (9)
Viewed
Bathroom (52)
Viewed
Business center/function rooms (2)
Viewed
Other (68)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (3)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Liverpool with
any amenities

Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#11 Luxury Hotel in Liverpool #12 Business Hotel in Liverpool #18 Romantic Hotel in Liverpool #22 Family Hotel in Liverpool
Hotel Class
Number of rooms
131

Questions & Answers

Questions? Get answers from Malmaison Liverpool staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer