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BEST WESTERN Feathers Liverpool Hotel

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117 - 125 Mount Pleasant, Liverpool L3 5TF, England
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BEST WESTERN Feathers Liverpool Hotel
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634 reviews from our community

Traveler rating
    125
    202
    124
    98
    85
See reviews for
70
197
48
116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hitchin, United Kingdom
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was all I look for on a one night stay on business. It was clean, friendly staff and a good breakfast. Emily on reception when I left to settle the bill was bubbly, smiley, helpful and very pleasant. One minor negative; the shower took forever to come hot.

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Sofia
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed one night at Nautical wing (an attempt for beginning-of-20-century style) and had good sleep in a big double bed. The bathroom was in the good old English tradition – separate taps without mixers in the bathroom; fortunately the shower had a mixer. Friendly staff. The hotel is not far away from the railway station, Liverpool One area and... More 

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Southampton
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

I was waiting to write this review as I felt so strongly about our stay that I wrote to the CEO of Best Western Hotels. However that was two weeks ago and he hasn't bothered to respond to my letter - I am very disappointed! We have stayed in BW premise in New York, Reims and Cambridge and they have... More 

Was this review helpful? Yes 3
Poole, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A very friendly staff welcomed me to the hotel after a very early start in the morning (5am) and very busy first day at a conference in the nearby ACC Liverpool. I had booked a single room at the front of the hotel as I have mild mobility issues. The room was very clean and not to cluttered as to... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Love love love the hotel, always a friendly arrival, the bar has a lovely range of drinks and even cocktails! There's always a buzzing atmosphere yet areas of calm for those wanting quiet. The rooms are superb, having stayed in both the standard and the executive there's something to suit everyone's budget that's still good value and doesn't lack comfort,... More 

Was this review helpful? Yes 3
Ballina, Ireland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a double room here for two nights while visiting Liverpool, there were both positive and negative points to our stay. Positives: The staff were very friendly and efficient, the room was very clean and compact and was perfect for a city break, the bathroom was also very clean and toiletries were provided. Negatives: The room was up three... More 

Was this review helpful? Yes 1
stourbridge
Top Contributor
127 reviews 127 reviews
48 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked for location ( v convenient for Lime Street station- about 5 mins walk) and have Best Western card. Reasonable rate for B & B for two for two nights. Good points are friendly staff, very good value breakfast, comfy and large double bed, tea and coffee in room, TV, reasonable toiletries, decent towels, you can walk to most attractions,... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here last night and it was the worst hotel I've ever stayed in. The room stank of cigarette smoke, which lingered on our clothes, and the window didn't shut properly and rattled in the wind all night. It was misadvertised too. The website said there was a CD player, which there wasn't, and we'd taken CDs especially. We... More 

Was this review helpful? Yes 7
New York City, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We just stayed here and really didn't enjoy it at all. Our room smelled of cigarette smoke despite the rooms being no smoking. The bathroom stunk of bleach but it wasn't even very clean. Our room was on the front of the hotel. The flags outside smack up onto the building in the wind and made it impossible to sleep.... More 

Was this review helpful? Yes 6
Buxton, United Kingdom
Top Contributor
189 reviews 189 reviews
49 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 3 weeks ago

£59 on a Friday night is travelodge/premier inn top price range. At that comparison this is OK. Room was big enough for 2 but mattress was sub premier inn standard and I am not keen on double beds made up of 2 singles. Once in the bed I then discovered that it was not as long as I thought but... More 

Was this review helpful? Yes 2
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