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Liverpool Marriott Hotel City Centre

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1 Queen Square, Liverpool L1 1RH, England
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Liverpool Marriott Hotel City Centre
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Liverpool Marriott Hotel City Centre
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Liverpool Marriott Hotel City Centre
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805 reviews from our community

Traveler rating
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    122
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed here for one night whilst we had tickets to watch a show at the empire theatre (a 5 minute walk away). The hotel is situated in a prime location for restraraunts and bars. The hotel inside is beautiful and the rooms are of nice quality. The staff are very helpful and professional. The breakfast was... More 

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London
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at this marriott a few times now, the staff are always pleasant, gym is small but has everything you need, breakfast is great. Only thing to be aware of is, if you report noise they seem reluctant to move you. I have twice reported noise issues and the noise issues later stopped, but the staff always seem a... More 

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Sao Paulo, SP
Top Contributor
133 reviews 133 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent location, outstanding service, Great Leisure Center, close to everything and a Breakfast that is a blast, everything and plus on that - I haven´t been in a MArriott for over a year but the service keeps going better and better...

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Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent two days during our trip at the Marriott Liverpool. This is a good central location. Our room was not ready as we arrived early so we had a coffee in the bar area which was very nice. Before heading up to our room we chatted to the concierge Ronnie about where to go and what to see. He... More 

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Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Not the first time I've had cause to write about the rather shabby male gym changing facilities at Liverpool Marriot. Despite management promises, many of the lockers remain non functional. Last week more than half the lockers could not be used and there were only 4 blokes in the gym and pool. Whilst i accept that there is an issue... More 

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Golborne
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Spent the day here with female family members for a girly catch up. Lovely greeting by the spa staff - Ash and Len. Unfortunately, no robes were provide despite this being part of the spa deal we booked. This was rectified within a couple of mins. Enjoyed a lovely hot stone massage - very relaxing. Poolside was very warm with... More 

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Clare M, Manager at Liverpool Marriott Hotel City Centre, responded to this review

Dear Bordeaux123, Thank you for taking the time to review your recent spa day at Liverpool Marriott. I apologise that you and your family did not receive robes when you first arrived for your spa day. However I am glad that the team were able to quickly assist you and that you enjoyed your Hot Stone Massage. We hope to... More 

Leamington Spa, United Kingdom
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were very nice also the restaurant very good. Food good, First impression in the reception very dated. Good location right in the middle of the city centre. Albert Docks worth a walk a round. Very expensive four pound a drink and £25.00 for a steak. Great place to go but once you have been would not go again.

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Denbigh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Disappointed that the hotel policy is not to guarantee an early check-in particularly as we were attending a wedding party at the hotel that started before the normal 3pm check-in. However, we were pleased that the room was ready when we arrived ay 1.30pm. Also disappointed that parking was £12 extra and wifi was £15 extra. Staff generally very helpful... More 

Was this review helpful? Yes 1
Danielle M, Front Office Manager at Liverpool Marriott Hotel City Centre, responded to this review

Dear Daval1949 Thank you for taking the time and using Trip Advisor to review your recent stay with us at Liverpool Marriott. Thank you for your feedback with regards to your Bar/Lounge Experience, I have passed your comments on to the appropriate Manager to investigate fully with regards to your service that was received, please rest assure this is not... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I was visiting the hotel as part of british council scholarship in liverpool. First time I used their hairdryer smelled something burning. Surprised to know it is my hair. No compensation provided. Refused to give me anything. I was travelling in 3 days so could not follow up. Bad service.

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Lewis L, Manager at Liverpool Marriott Hotel City Centre, responded to this review

Dear Miss/Mrs Noor. Thank you for taking the time and using Trip Advisor to review your recent stay with us at Liverpool Marriott. Thank you for your feedback with regards to your experiance with the hairdryer. I have passed your comments on to the appropriate Manager to investigate fully. I can assure you all our electrical appliances are tested to... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The room was a little dated The spa facilities was not upto expectations, as tiles around the jacuzzi were missing and loungers were old and tired. Some staff on breakfast were not well presented, some uniforms in particular were not clean and crisp, one lady had dirt all over her creased jacket and her skirt was ripped, not very professional,... More 

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LudwigDuweke, Manager at Liverpool Marriott Hotel City Centre, responded to this review

Good Afternoon JessicaCassie I would like to apologise that we did not meet your expectations and I would like thank you for bringing this to our attention. Your feedback is vital in helping us maintain high standards that is expected by all our customers. We have an ongoing property improvement plan and I hope you will see improvements on your... More 

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