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Atlantic Tower by Thistle Liverpool


Hotel class 4.0 of 5
Chapel Street, Liverpool L3 9RE, England
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Reviews you can trust

60% Recommend
3.5 of 5 stars 153 reviews
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3 of 5 stars
TopCat57   8 contributions
Woking
Mar 3, 2010 | Trip type: Business

Staff on Reception were friendly and helpful. Equally in the breakfast room next day. The room was a standard double - I was OK as I was alone in the room and it was only for one night (colleague had similar one next door) but had I been with my husband, I think we'd have found it quite cramped. Other... more

Management response from
CRManagerthistle, CRManagerthistle

I was pleased to hear you were satisfied with some aspects of your stay however disappointed we were not able to cater for your needs completely. Please be assured i have passed your comments onto the General Manager of the hotel who will address these issues. Please accept our sincere apoligies and we hope this will not discourage you from...

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3 of 5 stars
snowdrop1258   1 contribution
uk
Mar 2, 2010 | Trip type: Couples

Got a very good room rate through hotel, £45 for room. So pleased I didnt pay more! Staff friendly and pleasant reception area. Room very disappointing. Both room and bathroom were very small and 'tired' looking, although shower good. The bed was uncomfortable and the pillows were hard (woke with a stiff neck). room was reminiscent of a 'travel lodge',... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. We hope this will not discourage you from using Thistle Hotels in...

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4 of 5 stars
chrism1966   21 contributions
Leeds Uk
Feb 28, 2010 | Trip type: Couples
1
person found this review helpful

If you are looking for a central hotel at a good price this is a good choice, we got a bargain at £49 per night. The only problem was with the windows, there is no double glazing!! So the windows are soaking wet with condensation, we had no problem with noise as we were at the rear of the hotel... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us. We will continue to strive to meet our guests’ expectations and make their stay as comfortable as possible. All comments, positive and negative are shared with the entire team at Atlantic Tower by Thistle Liverpool.

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2 of 5 stars
loppy0   1 contribution
dublin
Feb 22, 2010 | Trip type: Friends getaway

this was my fourth time staying here as i usually organise a trip to see a liverpool game during the season, this time there was two of us, i booked a deluxe room which was a corner room, i asked reception what the difference was between a standard room and a deluxe, the girl couldn't tell me when i told... more

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4 of 5 stars
SUNPRINCESSEngland   15 contributions
ENGLAND
Feb 19, 2010 | Trip type: Couples

We had a lovely break but there are somethings I want to tell others... firsly... Sat Nav- nightmare! If you put in the postcode or the name of the street the hotel is on, the nat nav will take you through the tunnel...and then try and get you to come back through it again, each time costing you £1.40. This... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us however i was disappointed to hear the bathroom was not entirely clean. I will ensure your comments are passed onto our housekeeping department. We will continue to strive to meet our guests’ expectations and make their stay...

Brilliant
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4 of 5 stars
hlntayl   1 contribution
Derbyshire
Feb 17, 2010 | Trip type: Couples

Stayed here for 2 nights after booking it as a mystery hotel on lastminute.com. Brilliant. Positioned next to The Liver Building with excellent view across the Mersey. Room small but had everything that you needed although not much storage. Ate in the restaurant which served good value food. All the staff very friendly and helpful. Would definitely tay here again.... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your review on your recent stay at Atlantic Tower by Thistle. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. Customer satisfaction is crucial to us and therefore we are welcoming to all comments whether positive or negative.

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2 of 5 stars
markbrown1991   1 contribution
Cambridge, England
Feb 14, 2010 | Trip type: Business, Family

Having been forced by TESCO Clubcard points to stay a second night, and having stayed in the Thistle Middlesboro, we expected a good standard hotel. We were dismayed however to be greeted with the contrary. We were initially greeted by an unmanned carpark in the middle of a derelict building and told it would £6 a night to park here.... more

Management response from
CRManagerthistle, CRManagerthistle

Please accept our sincere apologies for the inconvenience caused during your stay in particular the service provided upon arrival and the maintenance issues you faced. Please be assured i will pass on all comments to the relevant departments to ensure this is addressed as soon as possible.

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5 of 5 stars
karissa2000   63 contributions
Leicester, United Kingdom
Jan 13, 2010 | Trip type: Friends getaway

Stayed at this hotel for one night during a weekend in Liverpool. Check in took less that 2 minutes and the room was well appointed. We had a view of the waterfront which was an added plus. Being that we visited Liverpool to attend a Beyonce concert, the hotel's location was excellent to Echo Arena. Being our first time in... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your review on your recent stay at Atlantic Tower by Thistle Liverpool. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs I will be sure to share your positive comments with the rest of the team and hope you think of Thistle Hotels...

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5 of 5 stars
wila   35 contributions
Swindon - England
Jan 11, 2010 | Trip type: Solo travel

I stayed at the Atlantic Hotel for one evening in November having watched Everton play at Goodison Park. The hotel is excellent. It is situated across the road from the Liver Building. The room was excellent and the choice at breakfast was superb. The Restaurant has great views of the River Mersey. And the hotel is ideally situated for the... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your review on your recent stay at Atlantic Tower by Thistle Liverpool. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. Customer satisfaction is crucial to us and therefore we are welcoming to all comments whether positive or negative Many thanks once again...

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2 of 5 stars
loula_blue   3 contributions
England
Jan 6, 2010 | Trip type: Couples

When you enter the hotel looks lovely, beautifully set out reception but I would have liked to see a selection of leaflets for recommendations of attractions in the local area. On entering our room on the 9th floor the first thing we noticed was the room was quite small then that the bathroom door was so warped it didn't even... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review your recent stay with us at Atlantic Tower by Thistle Liverpool. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. I have taken note of your comments and II will ensure this will be passed on the relevant departments. This...

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Atlantic Tower by Thistle Liverpool Also Known As

  • Atlantic Hotel By Thistle Liverpool
  • Thistle Hotel Liverpool
  • Thistle Liverpool
Address: Chapel Street, Liverpool L3 9RE, England
Liverpool Hotels Atlantic Tower by Thistle Liverpool
3.5/5.0
153
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