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Crowne Plaza Liverpool City Centre

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St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Crowne Plaza  Liverpool City Centre
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Crowne Plaza  Liverpool City Centre
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1,422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Liverpool City Centre
See the most recent reviews
huddersfield
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel was great, from the easy check-in and friendly receptionist. The doorman was very helpful and knew everything about Liverpool. The room was nice and clean and well soundproofed, nice shower also. Swimming pool was at the right temperature and the steam room and sauna were a nice size ! Good location next to the Liver building and only... More 

Was this review helpful? Yes 1
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, We truly thank you very much for taking the time to post on your excellent review regarding your stay here with us at the Crowne Plaza Liverpool City Centre. I am happy to see you made full use of our facilities. We thank you for your comments and great feedback and hope we will have th opportunity to... More 

Liverpool, United Kingdom
Top Contributor
1,190 reviews 1,190 reviews
91 hotel reviews
406 helpful votes 406 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Pre paid for a family room and was hoping for a good nights sleep. The hotel is in a great location so my hopes were high. Awful stay. Neighbouring room was blasting music till late at night so reception had to send security upstairs. Random drunks tried to access our room at 11.45pm which scared the kids Neighbours returned home... More 

Was this review helpful? Yes 2
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Sarah, Thank you very much for your comments regarding your recent stay here with us. However I am truly sorry for your issues you encountered through the disturbance from other guests, we action to try to keep this controlled as best we can and ensuring you feel safe in our hotel at all times. This is disappointing when other... More 

Ashton-under-Lyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used a Reward Night for 1 nights stay in Liverpool . What a great hotel, got upgraded on arrival, free drinks in the Club Lounge and breakfast. Room was extremely clean and comfortable. Every member of staff great, especially the concierge, Dean on reception and the bar staff. Would definitely recommend this hotel.

Was this review helpful? Yes 1
Wolverhampton
Top Contributor
202 reviews 202 reviews
61 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a weekend, found it easily simply following signs to the docks, it's just down from Albert Dock and Pier head. The carpark is controlled by a barrier that gives you a ticket. The cost of which is £11 a night compared with the area this is reasonable. That said its about a 10 min walk from lime... More 

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Manchester England
Top Contributor
277 reviews 277 reviews
60 hotel reviews
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a typical Crowne Plaza; well located adjacent to the Liver Buildings at Liverpool's Pier Head. It's effectively next door to the Manx Ferries. There's a secure private car park (chargeable). The entrance lobby is attractive, rooms are well appointed albeit somewhat dated now. We were upgraded and our room came with a superb view of the river, fresh... More 

Was this review helpful? Yes 1
BigginsBoy
Top Contributor
68 reviews 68 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 2 nights at this hotel following a stay at the Hilton up the road. Room pricing is much more sensible than the Hilton. Staff very friendly, concierge efficient. Rooms small but as described in the website. Location not quite as good as the Hilton but all of the town centre locations we wanted to go to were within 10... More 

Was this review helpful? Yes 2
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for posting your 4 star review regarding your stay here with us. Your comments are important to us at the hotel and I am happy to see our staff were friendly and efficient. However, I am sorry to hear the room size are not to your satisfaction, we do have bigger rooms in the... More 

Skipton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel were very friendly and the hospitality we received was excellent. Everything about this hotel was brilliant and the location only a short walk to the Docks and Liverpool One. The room we had was very comfortable and a great nights sleep was had by all! We can't wait to go again!

Was this review helpful? Yes 2
Contributor
20 reviews 20 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I can not fault this hotel. We arrived and was greeted with a friendly smile and told that they had upgraded us from an executive room to a suite. We were provided with a map of the local area with directions to Liverpool One and the Docks, 5 minute walk away. Parking onsite at £12 per night is a plus.... More 

Was this review helpful? Yes 1
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to post on your great review regarding your recent stay here with us at the Crowne Plaza Liverpool. I am delighted to see you were greeted with a smile and was upgraded which is great. We thank you for your comments and hope you will return in the near future... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Cannot fault the location right next to the Liver building & stones throw from Albert Dock and main city shops. The hotel reception is stunning but beyond that it seemed to me to be average We paid a lot for an executive room which was quite nice the bathroom was fine everything was just ok. The breakfast was mediocre and... More 

Was this review helpful? Yes 3
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to post on your review regarding your recent stay here with us at the Crowne Plaza Liverpool. Please accept my sincere apologies for our shortfall in standards at breakfast. Thank you for your comments and feedback which we will certainly take on board to make sure our standards are high... More 

Lincoln, United Kingdom
Top Contributor
140 reviews 140 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for one night and was told on arrival that I had been given the best room of the hotel, I took it as a pleasantry. I actually think I had, it was the Cunard Suite and a real pleasure, in fact I did not really want to leave the room. The staff were great and the hotel... More 

Was this review helpful? Yes 3
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, We truly thank you very much for taking the time to post your review regarding your recent stay here with us here at the Crowne Plaza Liverpool. I am delighted to read you were given the best room in the hotel and our lovely Cunard Suite. Your feedback is important to us at the hotel and we hope... More 

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