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Crowne Plaza Liverpool City Centre

4.0 of 5 St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Certificate of Excellence 2014
Crowne Plaza  Liverpool City Centre
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Crowne Plaza  Liverpool City Centre
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1,351 reviews from our community

Traveler rating
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    176
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

A very comfortable one night trip was enjoyed at this hotel. All facilities although expected were surprisingly notable. Nice room, nice waterfront location and views, spacious areas to relax, Club Lounge facilities, large reception area, handy walk to shopping/city centre and very pleasant staff. The free wifi was temperamental but that's not unusual in hotels nowadays. Not the cheapest in... More 

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Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just back from a two night stay, and thought the front desk staff were outstanding - helpful, friendly and really seemed to care. Rooms smallish but clean & tidy. No safe in room, which surprised us. Windows don't open which resulted in us feeling a bit sniffly the next morning, but thats probably because we are not great with just... More 

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Glasgow, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here over Christmas with a party of 30 people. From the minute I walked into reception I was greeted very warmly by the staff and my request for "a room with a view" was suitably met! The room was spacious,lovely and warm, fresh and clean with a very well presented hospitality tray and lovely toiletries in the bathroom.... More 

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Plymouth, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A business trip for one night, Hotel reception staff very pleasant. Room clean tidy and welcoming. 2 queen sized beds in the room, coffee/tea making facilities, bathroom excellently furnished with good quality towels and great toiletries - the little things making all the difference, complimentary water and mini chocs on the table Breakfast a standard buffet style but plenty of... More 

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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I stayed here for valentines night last year as we were going to the theatre. We paid extra for a room with a view of the dock. On checking in, the girl on reception was really lovely, she was friendly and was happy to give us advice on where to eat etc. however, our room was a... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Sunshine, Thank you very much for taking the time to post your feedback on Trip Advisor regarding your stay here with us last year on Valentines night. We truly thank you for your feedback which we will use as a tool for any improvements for the future. I am glad to see your check in procedure was friendly and... More 

Liverpool, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed for 2 nights excellent friendly check in but you find that with Liverpool people as I use to live there miss it. My request for high floor was met with no problem and room with a view as means you can see the boats going past was on the fourth floor. Room was good size and bed so comfortable... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Dazzer81, Thank you very much for taking the time to post on your feedback and for your great pictures of your room. I am delighted to read you enjoyed the stay and found the check in friendly. I am also glad to see we were able to meet your request of a high floor with a view. Thank you... More 

lancashire
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We had two luxury family rooms both with stunning views. One of the river and one of the Liver building. Beautifully clean and well appointed. Super helpful reception staff Indeed everyone we met was helpful Great location to walk along the docks, get to the city centre etc But The swimming pool was freezing, really. Not just chilly ! The... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Brierfielders, Thank you very much for taking the time to post on your feedback regarding your stay here with us at the hotel. I am glad to see you enjoyed the room with a view which was clean and tidy and also you found all our staff and our friendly front of house staff very helpful. However, we truly... More 

Yorkshire, England
Contributor
15 reviews 15 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything you would expect from a hotel of this standard. Reasonably close to the centre; quite walkable. Good supply of ice for drinks in the room on each corridor ( self service!) Good breakfast although making your own toast was a slow process if a few people wanted to make theirs at the same time. Why can't toast be provided?... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, From all at the hotel we truly thank you for taking the time to post on your feedback. We appreciate your comments with the breakfast and will certainly take this on board. Once again thank you for your review on your stay with us at the Crowne Plaza Liverpool, we hope you would stay here again in the... More 

Soenderborg Municipality, Denmark
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the hotel for 4 nights during a course. The room was spacious and clean, although I found the bed a bit short (I am 191cm). The food is okay but not excellent. The gymnasium was very nice with a lot of machines and weights. The thing that bothered me the most was the speed of the free wifi.

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Solmer, Thank you very much for taking the time to post your feedback regarding your stay here with us. I do apologise for the speed of our Wi-Fi we do have a premium high speed service which you can purchase at our 24 hour reception desk. Once again I truly thank you very much for taking the time to... More 

Chester, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in this Hotel last weekend with our family for our Son's birthday and we had 2 family rooms. From the minute we arrived we were really impressed with the staff they were polite, very helpful and friendly and a special thank you to Kayleigh. The rooms were lovely and we had a great view of the river. We... More 

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to post on excellent 5 star feedback on your recent stay here with us, for your son’s birthday. It was a pleasure to have you stay here with us and I am personally happy to have met you all and made your stay extra special. Once again thank you for... More 

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Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza
Hotel Style:
#2 Spa Hotel in Liverpool
#10 Luxury Hotel in Liverpool
#14 Business Hotel in Liverpool
#14 Family Hotel in Liverpool
#17 Romantic Hotel in Liverpool

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