I read the reviews and they were pretty mixed. We chose it anyway for its location. Really glad we did as it was really very good. As a male male couple we never know what you are going to get? The staff were not phased at all and treated us well and courteously. The room was a lot bigger than... More

We stayed at crowne plaza with friends, our rooms were fab lovely view over the Mersey and up to the Albert dock. We had telephoned earlier in the week to book some spa treatments only to be told that they were fully booked on Saturday and only had 1 therapist on on Friday _ their loss! We did use the... More

Stayed 2 nights in this hotel with wife and kids. Pros - Great Location - close to Albert dock and Liverpool Museums. Hotel is very clean Room was comfortable Staff were both helpful and approachable. Food - Both breakfast and dinner was very tasty and fresh. Pool - thoroughly enjoyed by the kids. Cons - Fridge in room didn't work.... More

Booking the hotel was quick and easy. Welcome email from management. The hotel is in a wonderful location beside the Mersey and within easy walking distance of Liverpool1 and all the shopping areas. Booking in was smooth and efficient with plenty info from the friendly receptionist We had booked a river-view room which was in a designated quiet area. It... More

I have stayed at this hotel a few times in the past, but I have never reviewed it, so after my stay in May I thought I had better report... I have to say that this is the nicest Crowne Plaza I have stayed in. The check-in is always easy and fast, and they recognise Priority Club status here with... More

Not a lot wrong with this hotel to be honest. I've had a few problems at Crowne Plaza's in the recent past but this one certainly renewed my faith in the brand. From the speedy and efficient check in to the clean and tidy room. The attitude of the staff in all areas and the overall feel and location of... More

We stayed here for one night for shopping, cocktails and a visit to the World Museum. The reception staff were very friendly and allowed us to check in early. The room was clean, very comfortable and had 2 double beds, though we only needed the one! There was an issue with our tv having very poor reception, which sadly couldn't... More

Hotel is in good position overlooking river and short walk to Albert Dock and shopping centre. Reception staff very friendly and efficient. Room overlooked river but had horrid smell. Housekeeping staff arrived very promptly with air freshener which only masked the problem. Moved to another room also with good view of river and no smell (probably caused by shower curtain).... More

My first review for an outstanding service. I recently stayed at the Crowne Plaza hotel for business.Got a cab from Lime street train station to the hotel excellent location only took 5-10 minutes. Check in was fine and was given a room with a view over the river, my room was well presented and most important very clean . Wanted... More