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Crowne Plaza Liverpool City Centre

4.0 of 5 St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Certificate of Excellence 2014
Crowne Plaza  Liverpool City Centre
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Crowne Plaza  Liverpool City Centre
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1,372 reviews from our community

Traveler rating
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    500
    176
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eastleigh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

Good clean hotel near the docks. Only hotel around with its own carpark, also has gym and pool. Breakfast excellent and rooms comfy. Best part was the friendliness of the staff, especially the bar staff Liz and Dave who genuinely seemed interesting in chatting, too many staff in different hotels do not give you the time of day. Will definitely... More 

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guildford
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Easy to find from the M62 ending. Car park extremely convenient. If parking on a Friday- Sat stay you do not have to leave the car park until 3pm ( and can come and go if you wish). Arrived to the Church bells pealing and the docks looked magnificent. Hotel is next to the Liver Birds Building which is beautiful.... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to pots on your review regarding your recent stay here with us at the hotel. Your comments are extremely important to us in order to continually monitor our performance. I am delighted to see you enjoyed your river view room (404) I am also glad to see we attended to... More 

Wilmslow, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent experience on overnight stay. Large pleasant bedroom. Location ideal, reception staff very friendly, smiling and efficient. First class buffet breakfast. Extra praise due to housekeeping (Serafina Roberts) who kindly sent forgotten phone charger to me within 24 hours. Thank you

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to post your excellent comments regarding your great stay here with us at the Crowne Plaza Liverpool. I am thrilled to read that our Housekeeping Manager was able to find your phone charge and return this to you, in such short time. I will certainly pass on your praise to... More 

London
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

we stayed in start of the Feb,great staff and we really impressed with the customer service Free upgrade to water front and sweets in the room was nice touch all in all it was short but really enjoyable when ever we will plan to visit liverpool we defintely will stay there...

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you for taking the time to post your great 5 star review regarding your recent stay here with us. I am delighted to read you would return to the hotel for your next visit. We truly look forward to welcoming you back very soon. Best Wishes, Kayleigh Judge Guest Relations Manager More 

Shropshire
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Crowne Plaza Hotel is in a great location, very near to the City Centre, the many attractions including the Albert Dock, the Tate Museum and the Liverpool Museum. It is also adjacent to the ferry port (Ferry across the Mersey). The hotel also has the advantage of having a large secure outdoor car park and guarantee you a space.... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you very much for taking the time to post a review on your recent stay here with us at the Crowne Plaza Liverpool. I am so happy to read you enjoyed your stay and our on-site car parking facility. Your comments are important to us in order to continually improve our products and services we provide to... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My sister and I stayed here for a wedding recently, we got here quite late on a Friday after a horrendous journey from London and couldn't wait to check in. We had chosen a twin double bedroom to share and gave a credit card upon arrival. As we didn't travel light for the wedding we made use of the lovely... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear valued guest EML, Thank you very much for taking the time to post on your detailed review regarding your recent stay here with us at the hotel. I am delighted to read you and your sister enjoyed the wedding and the stayed here at the Crowne Plaza Liverpool. Your feedback is vital to and we truly appreciate your comments.... More 

Leicester, United Kingdom
Top Contributor
50 reviews 50 reviews
15 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights whilst visiting the city. The location is superb, our room overlooked the iconic Liver Building with side on views of the Mersey and the famous ferry. The room was clean and well appointed not particularly large but adequate. We used the pool and sauna facilities which were good. The hotel is about 5 minutes... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Helen688, Thank you very much for taking the time to post on your feedback from your stay here with us at the hotel. We will certainly take all your valued comments on board and I will pass this on to our Restaurant Manager who will act upon this according with any necessary retraining being carried out. I believe we... More 

Doncaster, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I visited the hotel on Friday and Saturday (20th / 21st Feb). The hotel was easy to find and has a car park straight outside the reception area. The CP Team were all very welcoming and efficient. Michael on the front desk greeted us and informed us of the nice room that we had been given overlooking... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, Thank you both for sharing your great feedback on your recent stay here with us. I am delighted to read how impressed you were by our wonderful staff including Michael and Frank, I will certainly pass on this great feedback to both of them, who I am sure will be pleased to hear. Your comments are very much... More 

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights. Room with peaceful view overlooking the water was clean, comfortable. Free water, tea, coffee etc. bathroom a little worn around skirting, sink slightly dated in looks but all clean and fine. Hotel reception area lovely. Staff great. Bar area nice. Breakfast v good choice and service. Gym - ok- machines a little dated but great view and... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear guest, We cannot thank you enough for taking the time to share your comments regarding your recent 2 night stay here with us. I am happy to read you enjoyed the location and all aspects of our hotel and thank you for your great comments. We hope you would return in the near future for another great stay. Kindest... More 

Chippenham, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two nights on a business trip, very good service staff very smiley, room clean and really pleasant, the best thing was the breakfast! really great food and the choice was excellent. Would like to stay there again and be able to spend time enjoying the area!

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear cakelover461, Thank you very much for taking your time and for posting your feedback of our recent stay here with us. I am glad to see you enjoyed the stay and we hope you would return to stay here with us and enjoy the many attractions Liverpool has to offer. See you again soon. Kindest Regards, Kayleigh Judge Guest... More 

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Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza
Hotel Style:
#2 Spa Hotel in Liverpool
#9 Luxury Hotel in Liverpool
#12 Business Hotel in Liverpool
#13 Family Hotel in Liverpool
#16 Romantic Hotel in Liverpool

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