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Crowne Plaza Liverpool City Centre

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St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Crowne Plaza  Liverpool City Centre
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Crowne Plaza  Liverpool City Centre
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1,527 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
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Birmingham, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The hotel is situated on the river front (some rooms have a great view), near to the cruise terminal. The rooms are of a decent size (I had 2 double beds) with the standard equipment. Breakfast is good and there is massive selection so really is something for everyone. It wouldn't be my first choice of places to stay in... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Advertise as being able to buy movies on your TV , when they don't have movies at the hotel . Great position but that's it to be honest . If your use to poor 2 star or poor 3 star this is the hotel for you . A good position if your getting the ferry or want a walk .

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Avant G, Thank you very much for taking the time to express your constructive feedback from your stay here with us. However I am saddened to read of your disappointment. Please accept my sincere apologies for the misleading information. We monitor our external and internet communication channels regularly, and I would be very thankful if you could contact me... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We spent one night here mid July, are frequent visitors to this hotel, having stayed here on many occasions, always being satisfied and have never had any cause for complaint before. We've always loved staying here as it's a great location and we've always been happy with the high standards of the hotel. The faults we found may only be... More 

Was this review helpful? Yes 4
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Marc P, We truly thank you very much for taking the time to post on your constructive feedback from your recent stay here with us. Your concerns are important to us at the hotel in order to continually monitor and improve our products and services for the future. However I am saddened to read of your disappointment in our... More 

Liverpool, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

A lovely hotel which provides a wonderful view of the waterfront. The pool and spa facilities are an additional bonus giving a lovely view of the Liver Buildings. The staff are welcoming, the hotel is clean and modern and the suites are lovely. The breakfast is good value but try breakfast in bed as it is a nice treat

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear R T, Thank you very much for taking the time to post on your feedback from your recent stay with us. I am delighted to read your comments and I hope we will have the chance to be able to welcome you back for another great stay very soon. Best Wishes, Kayleigh Judge Guest Relations Manager More 

Swindon, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you need a central hotel with on site parking, stop searching now as this is the only one (£11 cost). On arrival car park full sign was up which caused a minor explosion of rage, if it happens to you just go in as people are coming and going all the time. Reception area is very stylish and clean.... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Dean C, Thank you very much for taking the time to post on your review from your recent stay here with us at the hotel. Your feedback on the hotel is very much appreciated and the comments about the linen on the corridor has been taken on board and have been passed this on to our housekeeping management for... More 

Tamworth, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice location at the pier head next to liver building . Only 5 minute walk to city shops . Room was comfortable with all amenities but showing a bit of age but we slept well and you can have various pillow options . Free wifi which had good signal with no log on to mess around with . We stopped... More 

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Paul H, Thank you very much for taking the time to post on your review from your recent stay here with us. Your feedback and valued comments are very important to us at the hotel in order to monitor and control our staff performance and products. I am glad to see you found your stay comfortable and your points... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Couldn't fault hotel centrally situated on waterfront next to cruise liner dock.. fabulous sight every day a new liner! Short walk to shops restaurants etc and few min walk from Liverpool museum Albert dock and ferry accross Mersey. Fab that it has large car park, pool and gym which we used on all 4 days we stayed. Didn't have dinner... More 

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CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Janis C, We thank you very much for taking the time to post on your great comments from your recent stay here with us. I am glad to see you enjoyed the location of us and the all attractions we have to offer in Liverpool. Your feedback is very much appreciated and we hope we will have the chance... More 

Andalucía
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have spent 6 nights at this hotel in July. It was my first visit to Liverpool. This hotel is in a great location, close to Albert Dock, the Hip on Hip off Bus stop, and at a 5 pound taxi ride to the Lime Street station. Rooms are OK, a little bit old...Staff at the front desk are too... More 

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Mespanish, Thank you very much for taking the time to express your valued feedback from your recent 6 night stay with us. Your constructive comments on the hotel and staff are very much appreciated and enable us to continually monitor our staff performance, products and services that we offer. I am glad to see you enjoyed the location and... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is great for families! Central, comfy and has a lovely pool. Staff are amazing and so friendly, Demi Lee was fantastic she went above and beyond our expectations. It was my son's 7th birthday and she gave him a goody bag then he was hand delivered a birthday card and a wee cake, he was delighted. The room... More 

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear happybunny5, Thank you very much for taking the time to post your brilliant 5 star review from your recent stay here with us. Your great feedback is very much appreciated. I have passed on your fantastic comment to the Restaurant Manager and Demi-Lee for her excellent work and showcasing our core values. We truly look forward to welcoming you... More 

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first visit to Liverpool and it was definitely one to remember! My girlfriend had no idea about the trip until the last minute. The weather was amazing, our stay was from Friday, checking out on Sunday. When entering the hotel I was astonished by the amount of light which entered the hotel lobby. I was checked in... More 

Was this review helpful? Yes
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Boltman b, Thank you very much for taking your time to post on y our excellent feedback from your girlfriend’s 25th birthday celebratory stay. Your 5 star review is very much appreciated and your kind comments on myself, Laura and all the staff are great to hear. I am personally happy to read you enjoyed the small cake and... More 

Hotel Review Summarization

What travelers say

  • Liver building(11)
  • Friendly and helpful(8)
  • Very good(5)
  • Great location(4)
  • Albert dock(3)
Questions? Get answers from hotel staff and past guests. Ask a question

334 photos of this hotel

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