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Holiday Inn Express Liverpool-Albert Dock

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Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
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Holiday Inn Express Liverpool-Albert Dock
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Holiday Inn Express Liverpool-Albert Dock
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896 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

What a fantastic way to see Liverpool! Our room looked right onto Albert Dock and right over to see the city, absolutely fantastic! The staff are amazing and will really go out their way to help you, they were also great with the kids and made sure the sofa bed in the room was made up for the little one... More 

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Ratnagiri
Top Contributor
62 reviews 62 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Used to live in this hotel(during the week) many years ago, well situated on the river in the heart of the well developed Albert Docks and only a short taxi ride from the City centre. The hotel has been well maintained and uses the old warehouse sympathetically. Tends to be a bit creaky but bags of character. Staff friendly and... More 

Was this review helpful? Yes
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking your time in writing a review. I am glad you chose to come and stay with us again and we met your expectations. For future reference we do have a new overnight discount with Albert Dock's pay and display which is £6 from 6pm - 9am which can be obtained from our reception desk. Also we... More 

sheffield
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here with some friends for a weekend. Firstly the location is superb. The hotel is on the Albert docs surrounded by some nice restaurants and bars. It is a short walking distance to Liverpool one. The hotel itself is good value for money and the room size was very spacious and spotlessly clean, the beds were also very... More 

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your valuable feedback. We are very fortunate to be located in an excellent location and close to attractions. I am glad you enjoyed your stay with us and I hope you will come and stay with us again soon. Kindest Regards More 

Barton under Needwood, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice modern hotel. The room was large clean with a great view of the dock. Also included was a buffet style breakfast. Not outstanding, but very pleasant . My only complaint is the hotel seems to be a noisey building. There is bar next door, which is open late. I could hear the music in the room. Also when... More 

Was this review helpful? Yes
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking your time and writing a review for the hotel. We are in an excellent location and very near to the popular Liverpool attractions. However any concerns that you experience during your stay a Guest Service Manager is available from reception 24 hours. I hope we can welcome you back soon Kindest Regards More 

Liverpool, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight and had a good comfortable visit, great location in Albert Dock and everything within walking distance. Room was huge with good powerful shower in a large bathroom. Tea & coffee making facilities and tv with numerous channels. Breakfast was included and a good choice for a holiday inn express brekkie. Staff that I met on the front... More 

Was this review helpful? Yes 2
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking your time in writing a great review. I am glad you enjoyed your stay with us. We are lucky to be situated in an excellent location in Liverpool and very close to the attractions. I hope we can welcome you back soon Kind Regards More 

The Midlands
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

What a wonderful hotel! The hotel is much more than an "express" hotel, and the rooms are great - think a budget "boutique" hotel! Excellent location. Everyone gets the included breakfast, and this is simple and sufficient. Staff were very friendly. Would certainly consider stopping here again when in Liverpool.

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for you wonderful review. We are quite unique for a Holiday Inn Express and lucky to be situated on a Grade One Listed. I am glad you enjoyed your stay with us and I hope we can welcome you back for a future visit to Liverpool Kind Regards More 

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the holiday inn at the Albert Dock for our anniversary.very pleased with our double bedroom and the view we had.the room was clean and tidy and a good size and the breakfast was good with plenty of variety.The staf were friendly and had a great time.

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your great review. I am glad that you enjoyed your stay with us and I hope we can welcome you back again soon Best Wishes More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Ee stayed here Friday 13th just before Valentines Day as it was one of the cheapest in Liverpool and oh my gosh it was amazing! Couldn't have been happier. The rooms are so different to a boring chain hotel room with lots of old features but modernised. I can't wait to stay here again. Breakfast was delicious and well varied... More 

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your lovely five star review. Our hotel is on a Grade One listed building and is quite a unique hotel with lots of original features. We also boast some fantastic views of the Albert Dock and Liverpool Echo Arena. I'm glad you enjoyed your stay with us and I hope we can welcome you back soon Best... More 

Staffordshire
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel whilst visiting our daughter at university. Location is ideal for visiting city centre and most attractions. Welcome was great, good advice re where to eat, park etc. Parking (multi-storey) seems like a distance away to drive, but on foot is quite close (5 mins from hotel) and felt safe. Room was spacious, clean and very comfortable.... More 

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking your time and writing a review. I am glad you enjoyed your stay and breakfast which is included with all of our guest rooms. Your feedback is very much appreciated. I hope we can welcome you back for a future visit to Liverpool. Kind Regards More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel, comfy beds, location is brill, cocktail bar right next to the hotel which was great for me and my friends. But the service is very poor and I wasn't expecting to be ignored at the bar. We got in from the night out went to the bar and saw it closed at 4am, it was 4:02am and the... More 

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking your time and writing. We are lucky to be in a such a good location on the Albert Dock and very close to restaurants and bars. As you see from other guest comments we do strive to deliver the best possible customer service and I am sorry this was not met during your stay. Please contact... More 

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