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Holiday Inn Express Liverpool-Albert Dock

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Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
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Holiday Inn Express Liverpool-Albert Dock
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Holiday Inn Express Liverpool-Albert Dock
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960 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Skelmersdale, United Kingdom
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is an amazing building, the corridors are not corridors, they're big enough to be rooms! Room was lovely, overlooking the Mersey, but also overlooking the main entrance, which with windows open was VERY noisy at night. People coming and going all hours and taxi tyres screeching on the cobbles! room was a good size, plenty of storage space and... More 

Was this review helpful? Yes
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited the hotel on a Sunday night. £69 what a great price for a hotel in a great location. The hotel is located within the original Albert Dock warehouses a conversion is never easy there are some quirks such as reception is on the second floor. This is served by 2 small lifts can take a while if busy. Paid... More 

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time and posting a review about your recent stay with us. We are lucky to be in a great location on the Albert Dock. I am pleased our staff were able to assist you during breakfast and you had a good stay with us. We look forward to welcoming you back for a future stay.... More 

Liverpool, United Kingdom
Level Contributor
157 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly the good points, excellent location nice view over the river reasonable size rooms. The problem with this hotel is, as seems to be the case with most Liverpool hotels, the staff. When we arrived there was no one on the desk for five minutes, confidential booking documents were left unattended on the counter such that anybody could look at... More 

Was this review helpful? Yes
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

I am so sorry to hear that your recent stay with us did not meet with your expectations. A member of my management team is on duty 24 hours per day to ensure that all our guests are happy and service levels are delivered. I'm unsure from your review if you spoke to a member of the team during your... More 

Portsmouth, United Kingdom
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

First, praise for the staff. They were friendly and very efficient throughout our stay. The hotel is what you expect from this chain, clean and comfortable. If you're expecting the usual long, narrow corridors, then be prepared for extra wide ones, as this is a warehouse conversion, and done well. From our experience, try to get a room overlooking the... More 

Was this review helpful? Yes 2
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to post your review about your recent stay with us, I'm pleased that you liked the hotel and that the staff were good throughout your stay. Please accept my apologies caused by the noise from our neighbours on Albert Dock, this is something we take seriously, we ensure that all issues raised are addressed. More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I had a great trip last weekend here, made all the more enjoyable by Erin on reception, who was clearly drunk, or well on the way to being drunk every time we passed through. Lovely lady who can really pack away the booze.

Was this review helpful? Yes 1
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

I'm pleased to hear that you and your wife enjoyed your recent stay with. Please be assured that we have very stringent company policies regarding drink at work and I can assure you that Erin was not drunk during your stay with us. Erin has worked for the hotel for several years now and is an excellent team member. More 

Derbyshire, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A good and friendly welcome by all staff. The room was very clean and well set out.The hotel was located well to access all areas we wanted to visit in minutes/also had a well stocked bar and an excellent breakfast next morning.In all it was lovely all round.

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for your lovely five star review. I am glad you enjoyed your stay with us and I hope we can welcome you back for a future stay. Best Wishes More 

Glasgow, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic 2 nights here, fabulous large room with perfect views overlooking the docks. Erin on reception was wonderful and very helpful and all the other staff couldn't do enough for us. Very clean and comfortable.

Was this review helpful? Yes 1
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for a wonderful five stay review. We are lucky to be in great location in Liverpool and very close to the attractions. Erin will be delighted with your comments. I hope can welcome you back for a future stay with us. Best Wishes More 

Sao Paulo, SP
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a good stay here. Location is great, it's an old converted dock warehouse and it's kept some of the original features. We had a room overlooking the docks which was an awesome view. Hotel is right next to all you'd want to see and do in this part of Liverpool. Rooms a good size and bathrooms nice. Seems and... More 

Was this review helpful? Yes
HIEXAlbertDock, Front Office Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time and posting a review. We are in fabulous location in Liverpool City centre and within walking distance to main attractions. As we are located in a Grade One listed building and boast amazing views of the Albert Dock. I am glad you enjoyed your stay with us and I hope we can welcome you... More 

Greenock, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked on the day I was to stay the staff were more than helpful. The hotel itself was lovely the rooms huge. All in all it was a lovely stay. As I have said the staff were helpful and lovely especially Nicky what a credit to her employer.

Was this review helpful? Yes
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for posting your comments regarding your recent stay with, I will certainly make sure Nicky is aware of your lovely comments. More 

Clitheroe, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were welcomed by a member of staff who was very friendly and helpful. Our room was large, clean and very comfortable, overlooking the docks. The price was great and I will definitely book in again when next visiting Liverpool.

Was this review helpful? Yes
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Great to hear that you would choose to stay with us again, we look forward to welcoming you back to the hotel when you next visit our wonderful city. More 

Hotel Review Summarization

What travelers say

  • Very clean(9)
  • Great location(6)
  • Friendly and helpful(5)
  • ECHO Arena(5)
  • Car park(4)
  • Would definitely stay(4)
  • Good value(3)
  • Short walk(3)
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Twin Dockview Room (34)
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Twin River View Room (30)

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