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Heywood House Hotel

Certificate of Excellence
11 Fenwick Street, Liverpool L2 7LS, England
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Heywood House Hotel
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Heywood House Hotel
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733 reviews from our community

Traveler rating
    432
    223
    60
    9
    9
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35
416
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60
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stafford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel as we felt it would be a change from the bland chain hotels that are available for a more expensive price. Excellent check in, friendly staff, great location, very comfy bed, very clean, rooms not enormous however ideal location for city centre and dock area.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

What a fab hotel. Situated right in the heart of the City Centre. Prime location for all shopping, sight seeing and of course the pubs. The rooms were spotless. The double bed was so comfortable we didn't want to get up. We really couldn't fault anything at all. The staff were brilliant. James and Laura on reception were extremely attentive... More 

Was this review helpful? Yes
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

For those looking for a hotel in a central location and aren't looking for a fancy huge reception lobby, etc then this is the place for you. Room = superb Sleep = superb Cleanliness = superb The overall appearance and design is fantastic with huge 19th century staircase. Room size people may moan about but it's an average size room... More 

Was this review helpful? Yes 2
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Thank you for your kind words on Heywood House Adam! We're all really pleased here that you enjoyed everything from our location to your room and we're all looking forward to welcoming you back to Liverpool in the future. More 

Chester, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

It was a ver small, hot, stuffy room. Breakfast and free parking are not available. It's not in the best area, but taxis can be arranged. The room was clean. Tea and coffee was not well stocked. In my opinion this hotel charges too much for what you get.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Good Morning and thank you for your review on Heywood House. I am sorry to read that your stay with us was not quite what you expected. At present we are a room only hotel and have been for quite a while, however our reception team are a wealth of knowledge for all the best places to see and eat... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First time visiting The Heywood house hotel and I must say it was perfect. Stayed for two nights. After being greeted by friendly staff we were offered an up grade with no charge. We were Upgraded to a plush balcony room. The room was stunning with plenty of little extras. Our room had been cleaned and prepared up to a... More 

Was this review helpful? Yes 1
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Thank you for taking the time to leave such positive feedback on Heywood House. I'm really pleased to read that you had a positive experience with our staff that added to your experience. I hope that we can deliver a consistent and enjoyable experience for you next time you book with us. More 

Tamworth, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Approx 15mins from station and same to Albert Dock. Room spacious, spotlessly clean and well equipped. Lovely lighting, large comfy bed, Ipod dock and big flat screen TV. Great tea selection and quality biscuits. Bathroom spacious and modern. Even had air con. A bargain at £49 room only double. They don't offer breakfast but staff were very helpful in telling... More 

Was this review helpful? Yes
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Thank you for taking the time to leave such detailed and positive feedback on Heywood House. I am delighted that you find our hotel great value for money and that our location is well suited for your needs on this particular trip. I hope that we can welcome you back to Liverpool in the future. More 

Liverpool
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I booked this last minute and decided to pay the extra money for a plush room & the extra touches. The staff were very helpful and welcoming and we were able to leave our bags so we could explore Liverpool. On our return we were ready to relax & rest. The room was spotless and fresh smelling and they had... More 

Was this review helpful? Yes
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Thank you for taking the time to leave feedback on Heywood House and choosing us to spend your special occasion. I am pleased to read that you had an excellent nights sleep and that our reception team were able to resolve your issues and I will hand this feedback over to our Head Housekeeper for her consideration to ensure we... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is the second time we've been and I can honestly say that the staff are always really lovely and welcoming and helpful whenever you need a hand. We even got vouchers for around liverpool on arrival which was nice. When we asked the staff to print our boarding tickets they never complained; she even brought them uo to our... More 

Was this review helpful? Yes 1
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

I would like to thank you for choosing to stay at Heywood House once again and I am delighted to find that we delivered a consistent service for you. I hope that we can welcome you back for a third time! More 

Swindon, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was exactly where we wanted to be in the heart of Liverpool. Staff friendly and helpful. Room very comfortable, clean and well appointed.We had a very comfortable stay and were able to walk to lots of museums, restaurants etc. Would stay again if in that part of the country.

Was this review helpful? Yes
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review

Thank you for your positive review on Heywood House. I am happy to read that you had a comfortable stay with us and found our location well suited for your needs. We hope that you do return to Liverpool in the future, as our city has much more to offer! More 

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