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Hilton Liverpool

Certificate of Excellence
4.0 of 5
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3 Thomas Steers Way, Liverpool L1 8LW, England
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Ranked #36 of 99 Hotels in Liverpool
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 12, 2013
gb1Wales wales
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1,499 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Liverpool
See the most recent reviews
wales
Contributor
20 reviews 20 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

have just returned tonight from a weekend break to Liverpool staying at the Hilton with 54 friends. Check in and out was super smooth and very efficient. We were eating at the hotel both evenings and on the saturday the hotel pulled out all the stops. Feeding 54 hungry women at the same time no mean feat. An excellent hot... More 

Was this review helpful? Yes
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear gb1Wales, Thank you very much for your feedback. At the Hilton Liverpool, we take great pride in providing a high level of service and I am glad that this came through on your recent stay. I will pass on your kind comments to the team, in particular to the front desk, resturant team and the kitchen brigade. I trust... More 

Keswick, United Kingdom
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 11, 2013

We stayed only for one night unfortunately. Professional check in. Great room - clean and tidy with everything that you could wish for. We did not use the Bar or Restaurant as we were meeting relations. Breakfast was first class and set us up for a trip on the Eye and our journey back home. Thanks very much a great... More 

Was this review helpful? Yes
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear Robertd231, Thank you for your response on Tripadvior regarding your recent stay at the Hilton Liverpool. I am delighted that you enjoyed all elements of our hotel's services from your arrival, the room and breakfast. I will ensure I pass on your kind comments to the team and we look forward to welcoming you back to the hotel during... More 

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 10, 2013

The Hilton has lived up to its name again. Lovely rooms, excellent food and service and location , location, location. Located in liverpool1, you are close to Matthew street and all things "Beatle". The staff is helpful. The mall is right next door. Parking is in the mall.

Was this review helpful? Yes
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear Michele M Thank you for taking the time to post your review on tripadvisor regarding your recent stay at the Hilton Liverpool. I am glad you enjoyed all elements of your stay and am sure the team will be delighted to hear of your positive comments. I trust you had a pleasant journey home and enjoyed your time in... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2013

I am still so angry about my stay at the Hilton. Originally from Liverpool I brought a couple of friends from the South to stay there when we were running a 10k. It was Bank Holiday weekend and it was carnage. It appears that there is no door policy at the hotel, we just wanted to have a drink and... More 

Was this review helpful? Yes 1
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear LauLau76, I was very disappointed to hear of your recent experience at the Hilton Liverpool. We take great pride in providing professional service in a hospitable environment at the hotel. The majority of our team our from the charming city of Liverpool and as such we aim to represent the friendliness and hospitality of this great city. We are... More 

LIVERPOOL, United Kingdom
1 review
5 of 5 stars Reviewed May 8, 2013

My Stay at the Hilton liverpool was fantastic, we were checked in straight away, Executive Lounge was excellent and the staff at the Hilton cannot be faulted. Food excellent and so was the breakfast. We will definately be using the Hilton again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Jay A, Thank you for your kind comments in regards to your stay at the Hilton Liverpool. I will pass your kind remarks to the Executive Lounge team. We look forward to welcoming you back to the Hilton Liverpool. Kind regards, Sarah Johnson More 

Boca Raton, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 7, 2013

Had an amazing stay at the Hilton at Liverpool One. It was for my 40th birthday, and my mum and I stayed for three nights. We were greeted by the lovely Jessica. She was very friendly, acknowledged my birthday and made us feel special. She is everything you want to see at the front desk when you first walk in.... More 

Was this review helpful? Yes
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear TXLonghorngirl, Thank you very much for your recent review on tripadvisor. I am delighted that you enjoyed your stay. We employ and develop our team for their hospitable outlook and personable nature and I am glad that individuals such as Jessica and Shannon were able to demonstrate these very traits in their interaction. I hope you had a pleasant... More 

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 7, 2013

Having read some of the bad reviews of the Hilton I was somewhat apprehensive of staying there for a weekend in April.However it seems my fears were unfounded as my wife and I had very enjoyable stay.Our room on the fourth floor was clean,comfortable and quiet.The bathroom was clean,everything worked and the air conditioning was perfect.The TV channels were adequate,we... More 

Was this review helpful? Yes
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Graham L, I am very pleased to hear that your experience of the Hilton Liverpool differed from what you had previously read. Thank you for such kind comments regarding your stay here and sincerely hope that you will return in the near future. Kind regards, Sarah Johnson More 

Liverpool, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 7, 2013

My sister took me here for my 50th a few weeks ago. Lovely setting , great service. Great disabled access and good food , what more do you want.I hve been here at Christmas and agian they were very attentive.

Was this review helpful? Yes
AmitJaitly77, Manager at Hilton Liverpool, responded to this review

Dear suzmannikki, Thank you for your recent review on tripadvisor. I am glad that your afternoon tea experience on your 50th birthday was to your liking and the team looked after you. I am sure they will be delighted to hear of your positive comments. We are also launching a new pink champagne afternoon tea which may be to your... More 

Malvern, United Kingdom
Top Contributor
106 reviews 106 reviews
33 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed May 6, 2013

Nice hotel and location, staff friendly and even despite the late night, noisey nightclub atmosphere we got a good nights sleep on floor 5. But Mr Hilton - in this day when I can buy a cup of coffee or cheeseburger at macdonalds and get free wifi you are really ripping customers off by charging £15 for a days wifi,... More 

Was this review helpful? Yes 1
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear MG_Eclipse_boy, I am pleased to see that you found the staff to be friendly, if there was any one in particular that you were impressed with please contact me. The internet in the hotel is a set cost of £6 per hour or £15 for 24 hours, I am very sorry if this inconvenienced you at all. We are... More 

Lancashire
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 6, 2013

Although predominantly Marriott habitues, we liked the location of this hotel so we stayed there for a weekend in Britain's best city. An afternoon watching the derby followed by an evening dining and then watching Eddie Izzard dazzle at the Echo Arena. For all this, the Hilton is ideally situated. Check-in was fast and very efficient and despite being right... More 

Was this review helpful? Yes
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Norfolk_Enchants, Thank you for your lovely comments regarding the Hilton Liverpool. I am very pleased to hear that you made great use of the location of the hotel, and I hope that you enjoyed the concert. I sincerely look forward to welcoming you back to the Hilton, and if you need any assistance in the future please contact me... More 

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