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All 100 Liverpool hotels

Hilton Liverpool

4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)
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Ranked #31 of 100 Hotels in Liverpool
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 22, 2013
fadryn Durham, United Kingdom
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1,227 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Liverpool
See the most recent reviews
Durham, United Kingdom
Top Contributor
103 reviews 103 reviews
40 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 22, 2013

I'm an Honors member and so stay in Hiltons pretty regularly. You always know what you are going to get (for the most part), and this was certainly the case for the Liverpool hotel: clean, comfortable, with well trained staff, good size rooms and everything that you would expect from this well established chain. The location in Liverpool One is... More

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Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear fadryn, Thank you very much for providing your feedback on your recent visit to the Hilton Liverpool, it is always a pleasure to welcome our regular Hilton Honors members to the hotel, and I am very glad to see you enjoyed your stay, and have found us to be offering the high level of service and standard expected in... More

Jersey
Top Contributor
107 reviews 107 reviews
65 hotel reviews
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed June 20, 2013

Second visit to this hotel and this time was much better than our first visit two years ago. We upgraded to the executive rooms this time and it was a good choice. We had an executive lounge on the 7th floor, which we used for breakfast and once for drinks. The staff was always there to help with a smile... More

Was this review helpful? Yes 1
Emonstellano, Guest Service Assistant at Hilton Liverpool, responded to this review

Dear Jerseymick, I am pleased to hear that as a returning guest you have seen firsthand the constant improvements that we make to improve customer service and the standard of the overall stay. It is through reviews and comments that our guests make that we have been able to continually change and improve what we do and I thank you... More

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2013

Saturday the 15th June we had my wifes 50 th birthday in the hilton restaurant.then after the meal we had part of the bar reserved.can I just say how great the staff were nothing was to much trouble for them and with there being 33 of us you expect some problems but none.the young lady who was dealing with our... More

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Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Reggo1, Thank you firstly for choosing the Exchange restaurant to celebrate such a special occasion. I am so pleased to hear that you enjoyed your stay, and your compliments have been forwarded to the department. I look forward to welcoming you back to the Hilton Liverpool. Kind regards, Sarah Johnson More

Belfast, Northern Ireland, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 17, 2013

Just returned back from a brilliant stay at the Hilton Hotel in Liverpool. The staff really looked after us, in particular Lucy on the Reception, Jenny and Jess in the Exec Lounge and Maria Daley in Housekeeping. The quality of the Hotel and staff was exceptional and made a special weekend for my sister's birthday even more special. She was... More

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Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Blueboy62, At the Hilton Liverpool, we pride ourselves on the high level of service that all of our team members provide. We are so pleased to hear that you received this level of service, and we hope that you choose the Hilton Liverpool on your next visit to the city. We will ensure that the members of staff mentioned... More

london
Top Contributor
52 reviews 52 reviews
46 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 17, 2013

Decent enough, if unremarkable modern Hilton located right opposite Albert Dock, and within walking distance of just about everything (which is plenty) Liverpool has to offer. Staff were uniformly friendly and efficient, although bar staff were not trained bar-tenders by any stretch of the imagination. Room was functional and pleasant enough, apart from worn carpet. Breakfast normal Hilton buffet affair,... More

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Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review

Dear Oscillator, Thank you for your constructive criticism regarding your stay at the Hilton Liverpool. I greatly appreciate all the comments that you have raised and will report these to the departments included. At the Hilton Liverpool, I like to ensure that guest’s views are listened to fully. If there was anything at all that would have improved your stay... More

Liverpool
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 16, 2013 via mobile

Booked the Hilton for afternoon tea for a Father's Day gift. I was so disappointed with the experience. Before booking I watched the video for afternoon tea which showed people sitting in cosy booths which looked very comfortable. However on arrival, and having waited a couple of minutes before even being acknowledged I was abruptly asked if I had any... More

Was this review helpful? Yes 1
Emonstellano, Guest Service Assistant at Hilton Liverpool, responded to this review

Dear amtLiverpool, I would like to apologize for the poor experience that you had whilst having afternoon tea at our hotel. I can assure you that we try our best to make sure that every guest and customer at our hotel has an enjoyable time. I am further disappointed that your location in the restaurant area was not that which... More

1 review
5 of 5 stars Reviewed June 15, 2013 via mobile

The sandwiches were perfect although there could have been a cheese sandwich, rather than the egg sandwich. The cakes were soft and lovely to eat, I just wish there was a chocolate cake available as well. The portions of the cakes and sandwiches look small, but its actually quite filling, so it's great value for money and I would definitely... More

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Emonstellano, Guest Service Assistant at Hilton Liverpool, responded to this review

Dear Whoppie, Thank you for taking your time to write a review on your recent experience for afternoon tea at our Hotel. Please understand that we are currently undergoing changes to what is offered during afternoon tea and feedback, such as the one you have provided, will be considered when deciding on the final selection of food. I am pleased... More

cheshire, uk
Top Contributor
80 reviews 80 reviews
69 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 15, 2013

I have stayed in this hotel a number of times for work reasons and it has invariably suffered major problems. Not this time. Staff checked me in quickly, I ate in the restaurant and service was prompt and friendly (although the waitress struggled a bit with the wine list), the food was adequate/good for a hotel. The bar staff were... More

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Emonstellano, Guest Service Assistant at Hilton Liverpool, responded to this review

Dear Fedupguest, First of all, thank you for taking your time to review our hotel. I am disappointed to hear that in your previous stays the level of service and overall standard of the hotel was not up to your expectations. At the Hilton Liverpool we make sure that our guests feel cared for, valued and respected and I am... More

anglesey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2013

a very nice location as you can walk to the docks on one side and the shopping is on your doorstep on the other side. executive lounge very nice and food plentiful and drinks very varied. Thank you. will come again and again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emonstellano, Guest Service Assistant at Hilton Liverpool, responded to this review

Dear Malcolm R, First of all I would like to thank you for staying with us at the Hilton Liverpool and taking your time to write this positive review. I am glad that the primed location in Liverpool One, one of the largest open air shopping centres in the United Kingdom was used to your advantage during your stay. Further... More

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed June 14, 2013

This hotel is situated just across the road from the Albert Dock in Liverpool City Centre, which is central for all amenities, museums, Albert Dock, City Centre for shopping etc. There are also plenty of Restaurants to choose from. The breakfast at the hotel is excellent, and the staff are efficient, pleasant, professional and polite. Would definately recommend this hotel... More

Review collected in partnership with Hilton Hotels & Resorts

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Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Number of rooms: 215
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Also Known As:
Hilton Liverpool Hotel Liverpool

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