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Hilton Liverpool

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3 Thomas Steers Way, Liverpool L1 8LW, England
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Hilton Liverpool
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1,567 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Krakow, Poland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

overpriced for what you get,rooms clean,,breakfast ok,location great saturday night reception turns into a club which is a nightmare and not made welcome as they were selling booths for £500. expected more from the Hilton!!

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UK
Level Contributor
112 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed yesterday NEW

W were DB&B for two nights and didn't twig that we would be charged for 'extras; whilst dining, duck +£6, chips +£4! Having already forked out £450 for 2 nights, we thought this both unclear and unfair. The staff are very pleasant, knowledgeable and helpful. Our room was nice and clean, the hotel is in an excellent location.

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Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

Note: this is a review of an execitive room Very comfortable bed, bathroom very well equipped with both bath and separate shower. Rooms are a little low on storage for guests bringing enough clothes for a 4 night conference stay. Lots of nice touches like an ice bucket and safe, but iron was pretty useless. TV channel selection a little... More 

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RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear WilliamHarv, Thank you for taking time to review Hilton Liverpool' I am pleased to read that overall you had a good stay with us. The lounge is open 24hrs for guests with access although with limited service in the afternoon. We hope to be of service again in the future. Best Regards, Ryan Gauci Director of Operations More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Hilton Hotel in Liverpool UK many times over the last three years and the location is great. However my last stay which was for four weeks was made all the more better for the warm and friendly attitude of Holly in the Executive Lounge. She is such a lovely person, so bubbly and full of... More 

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London, United Kingdom
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had a four night stay here whilst at a conference at the nearby BT Convention Centre. I was extremely impressed with the most warm hospitality of staff members throughout the hotel who not only worked hard but were exceptionally friendly and gave the impression of really enjoying their job. I was really well looked after, given a fantastic upgraded... More 

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RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear Joemalone123, I am truly thankful and humbled by your review. It is great to read that our hard work in training our staff pays off and you had a wonderful experience. I will personally pass on your mentions to the teams at our next team celebration lunch. We hope to see you again soon. Best Regards, Ryan Gauci Director... More 

Birmingham, United Kingdom
Level Contributor
116 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is well located and handy for the docks,shops,city centre and attractions. In many aspects I would have rated it 5 but 1 or 2 things were not to my liking. Firstly, I had an executive room which was excellent except maybe the shower which is adequate but a little small. The food is very good with a varied... More 

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RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear pugilistic, Thank you for your review. I take on board your comments regarding PIMA bar, it is indeed a destination bar in the city and may not be to everyone’s tastes, hence the resident’s lounge bar on the 7th floor. We have plans to improve this facility over the coming months, after which I am sure we will have... More 

Level Contributor
215 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I can't fault this place! The staff, the breakfast, the rooms and the location. Saturday nights can even provide a slightly rowdy night out so I would actually avoid it if you're looking for a quiet drink. The Hilton is well known for its quality and the Liverpool branch is no exception! Love it!

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RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear Naomi F, Thank you for your superb comments. Saturday night is indeed party time in the bar, although we have a residents lounge bar which offers a more intimate experience – I am glad that you loved it! We look forward to your next visit. Best Regards, Ryan Gauci Director of Operations More 

Preston Lancashire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed Sunday to Tuesday this week. Good location only 20 mins walk from Lime St Station and close to docks & Liverpool One for shopping. Lovely breakfast staff, very helpful and the bar staff in the evening went the extra mile. Surprised how quiet the room was. Couple of things that niggled. On arrival were told room missing 1 bath... More 

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RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear Dowbridge, Thank you for taking the time to review our hotel. Please accept my sincerest apologies for the minor challenges you experienced, these have already been addressed with the relevant departments. We look forward to your next visit and if I can be of assistance in facilitating a reservation, please do contact me personally on ryan.gauci@hilton.com. Best Regards, Ryan... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here with my friend and was very surprised how great this hotel was and how personal it felt despite being part of a chain.. I was really happy how I was treated by everyone at the hoteL. Especially considering me and my friend are of a younger variety. At past hotels I have felt being young has been a... More 

Was this review helpful? Yes
RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear Lewis17B, Thank you for extraordinary review. I am so glad to read that you have found our property and team to be accommodating and personable. We encourage all the team to put their personal touch in every guest interaction. We look forward to your next visit. Best Regards, Ryan Gauci Director of Operations More 

Cheshire, United Kingdom
Level Contributor
266 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed 1 week ago

it's a Hilton, they are all exactly the same. So service, cleanliness and facility's are all great. Despite its location it is really quiet, perfect to recharge. Booked the exec King with lounge access but it only has food and drink from 6pm -8pm and not a second more. A bit limited on the drink and very limited on the... More 

Was this review helpful? Yes
RyanGauci, Manager at Hilton Liverpool, responded to this review

Dear hubz72, Thank you for reviewing Hilton Liverpool. I am pleased to read that you had an enjoyable experience with us, and that the girls in the executive lounge looked after you. I will personally pass on your comments. We hope to have the opportunity to welcome you back in the near future. Best Regards, Ryan Gauci Director of Operations More 

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