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Hilton Liverpool

4.0 of 5
3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)
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Hilton Liverpool
Ranked #27 of 100 hotels in Liverpool
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652 reviews from our community

Traveler rating
    267
    220
    95
    42
    28
See reviews for
Families
75
 
Couples
268
 
Solo
28
 
Business
132
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cambridge
Top Contributor
128 reviews 128 reviews
52 hotel reviews
Reviews in 64 cities Reviews in 64 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 17, 2013 NEW

Smart, contemporary hotel on the town side of the main road running around the docks. 15 minutes walk from ACC - windy and rather bleak, but then very convenient for Liverpool One the new hopping and restaurant centre. Executive room standard but very comfortable. The lounge provided good breakfast, snacks, drinks and a place to meet and work.

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See 3 more reviews by nickcambridge for Liverpool
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 14, 2013 NEW

We stayed here for one night in May. Overall it was a great stay and the hotel is clean, smart and very modern. The location is ideal for shopping and sightseeing as well as enjoying a night out. We ate in the cinema restaurant downstairs (previously the exchange) and the food was nice. The drinks (as is always the case... More

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Boston. MA
Top Contributor
124 reviews 124 reviews
24 hotel reviews
Reviews in 52 cities Reviews in 52 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 13, 2013 NEW via mobile

The hotel is well maintained and the staff is friendly and welcoming. The location is perfect for walking to all tourist attractions and convention center. Also, it's a short walk to the Lime st train station. The room was spacious, the bed was comfortable, the desk was tight but had plenty of outlets, and the room and the bathroom had... More

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AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear EarlDGrt, Thank you for your recent response on tripadvisor. I am glad you enjoyed many aspects of the hotel, from the check in and front desk experience, the room and our location in the city. I am disappointed to hear of the shortcomings you experienced with regards the cleaning of your room. Rest assured we take all feedback constructively... More

wales
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 12, 2013 NEW via mobile

have just returned tonight from a weekend break to Liverpool staying at the Hilton with 54 friends. Check in and out was super smooth and very efficient. We were eating at the hotel both evenings and on the saturday the hotel pulled out all the stops. Feeding 54 hungry women at the same time no mean feat. An excellent hot... More

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AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear gb1Wales, Thank you very much for your feedback. At the Hilton Liverpool, we take great pride in providing a high level of service and I am glad that this came through on your recent stay. I will pass on your kind comments to the team, in particular to the front desk, resturant team and the kitchen brigade. I trust... More

Keswick, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2013 NEW

We stayed only for one night unfortunately. Professional check in. Great room - clean and tidy with everything that you could wish for. We did not use the Bar or Restaurant as we were meeting relations. Breakfast was first class and set us up for a trip on the Eye and our journey back home. Thanks very much a great... More

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AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear Robertd231, Thank you for your response on Tripadvior regarding your recent stay at the Hilton Liverpool. I am delighted that you enjoyed all elements of our hotel's services from your arrival, the room and breakfast. I will ensure I pass on your kind comments to the team and we look forward to welcoming you back to the hotel during... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed May 10, 2013

The Hilton has lived up to its name again. Lovely rooms, excellent food and service and location , location, location. Located in liverpool1, you are close to Matthew street and all things "Beatle". The staff is helpful. The mall is right next door. Parking is in the mall.

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AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear Michele M Thank you for taking the time to post your review on tripadvisor regarding your recent stay at the Hilton Liverpool. I am glad you enjoyed all elements of your stay and am sure the team will be delighted to hear of your positive comments. I trust you had a pleasant journey home and enjoyed your time in... More

London, United Kingdom
1 review
1 of 5 stars Reviewed May 10, 2013

I am still so angry about my stay at the Hilton. Originally from Liverpool I brought a couple of friends from the South to stay there when we were running a 10k. It was Bank Holiday weekend and it was carnage. It appears that there is no door policy at the hotel, we just wanted to have a drink and... More

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AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 11, 2013

Dear LauLau76, I was very disappointed to hear of your recent experience at the Hilton Liverpool. We take great pride in providing professional service in a hospitable environment at the hotel. The majority of our team our from the charming city of Liverpool and as such we aim to represent the friendliness and hospitality of this great city. We are... More

LIVERPOOL, United Kingdom
1 review
5 of 5 stars Reviewed May 8, 2013

My Stay at the Hilton liverpool was fantastic, we were checked in straight away, Executive Lounge was excellent and the staff at the Hilton cannot be faulted. Food excellent and so was the breakfast. We will definately be using the Hilton again.

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Review collected in partnership with Hilton Hotels & Resorts

Boca Raton, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

Had an amazing stay at the Hilton at Liverpool One. It was for my 40th birthday, and my mum and I stayed for three nights. We were greeted by the lovely Jessica. She was very friendly, acknowledged my birthday and made us feel special. She is everything you want to see at the front desk when you first walk in.... More

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See 4 more reviews by TXLonghorngirl for Liverpool
AmitJaitly77, Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear TXLonghorngirl, Thank you very much for your recent review on tripadvisor. I am delighted that you enjoyed your stay. We employ and develop our team for their hospitable outlook and personable nature and I am glad that individuals such as Jessica and Shannon were able to demonstrate these very traits in their interaction. I hope you had a pleasant... More

Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed May 7, 2013

Having read some of the bad reviews of the Hilton I was somewhat apprehensive of staying there for a weekend in April.However it seems my fears were unfounded as my wife and I had very enjoyable stay.Our room on the fourth floor was clean,comfortable and quiet.The bathroom was clean,everything worked and the air conditioning was perfect.The TV channels were adequate,we... More

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Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review
May 14, 2013

Dear Graham L, I am very pleased to hear that your experience of the Hilton Liverpool differed from what you had previously read. Thank you for such kind comments regarding your stay here and sincerely hope that you will return in the near future. Kind regards, Sarah Johnson More

base2stay Liverpool
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Hotel Summarization (Beta)

What travelers say

  • Albert dock(39)
  • Executive Lounge(20)
  • Car park(16)
  • Great location(15)
  • Very good(12)
  • Room service(7)
  • New hotel(6)
  • Very nice(6)
  • Bar area(5)
  • First nights(4)

Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Business Center Fitness Center Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotels in Liverpool
#19 Business Hotels in Liverpool
#23 Family Hotels in Liverpool
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hilton Liverpool Hotel

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