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Hilton Liverpool

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3 Thomas Steers Way, Liverpool L1 8LW, England
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Hilton Liverpool
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Hilton Liverpool
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1,520 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leominster, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Very impressive looking building from outside but not what I was expecting inside. Reception area O.K and receptionist polite. However for the money the room was quite small with 1 quite uncomfortable chair and the toilet was stuck behind the door. The location is good especially for Albert Dock and the choice of eateries which offer far superior value to... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent hotel and service. The only down side is there is no pool. The location is very good for the Liverpool Echo Arena. The docklands is just a few minutes walk across the road. Location for city shops is again just a few minutes walk away. Good area for restaurants and bars.

Review collected in partnership with Amoma.com

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Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hilton Liverpool is super convenient for Albert Dock (literally across the road) and the Liverpool One shopping centre. Hotel was clean & modern. The bar had liver music and soccer on the nights o stayed. Best of both worlds! Would stay here again in a heart beat.

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WALLASEY
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely afternoon tea, nice selection of sandwiches and cakes.. Very attentive and friendly staff especially Danielle who make the experience even better with her friendly manner.. Thanks for a great treat

Was this review helpful? Yes
Sarah J, Front Office Supervisor at Hilton Liverpool, responded to this review

Dear Malcolm L, Thank you for taking the time to share your fantastic feedback of Afternoon Tea at the Exchange Restaurant. I sincerely hope that everyone enjoyed the Birthday Celebrations, and I will make sure that Danielle receives your comments. I hope to welcome you back again soon. Kind regards, Sarah Johnson Sarah.johnson3@hilton.com More 

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Friendly, helpful staff. Great location for shopping and restaurants. Reception, bar and restaurant noisy and busy. Busy disco in reception area and we had to prove we were residents to the 'bouncer' on the door to get back into the hotel. Nowhere to sit and have a quiet coffee or an aperitif. Private residents bar didn't open till 9.30. Had... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Sarah J, Front Office Supervisor at Hilton Liverpool, responded to this review

Dear Katier471, Thank you for taking the time to share your feedback on Trip Advisor regarding your stay at the Hilton Liverpool. I am very pleased that you felt the staff were friendly and I hope you were to enjoy the fantastic places Liverpool has. I can only apologise that you did not feel comfortable to sit in the bar... More 

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I was staying in the Hilton on the Friday just went and had a terrible experience. At first it was very relaxing but when I woke up I looked up and thought there was a person on the ceiling but later discovered it was the reflection of my self in the mirror. very strange indeed!, I only went there so... More 

Was this review helpful? Yes
Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear Shaun W, Thank you for providing your feedback on your recent visit. I am sorry to see the service provided was not to our usual standard, I do apologise if this caused any disruption to your stay. Thank you again for your feedback, Kind Regards, Steff More 

Warrington, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here with my partner, brother & his girlfriend. On arrival staff were not that helpful. Got our rooms and they were lovely and clean. Went into the bar later in the night, staff were obnoxious and will not be spending money in there again. Good location.

Was this review helpful? Yes
Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear Neen1987, Thank you for taking the time to complete this feedback following your stay with us, I am very sorry to see our usual high standards of service was not provided on your visit, I would very much like the opportunity to make this right for you and would appreciate if you would be willing to get in touch... More 

Copenhagen, Denmark
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is situated very nice to the centre of Liverpool. 10 min from Cavern club. The hotel is big but good. Rooms nice and so was the bathroom. However the beds could have been better - a bit worn out. But clean and nice room - and the breakfast was just lovely.

Was this review helpful? Yes 2
Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear JKris2013, Thank you for taking the time to complete this review, I am glad to see you enjoyed your stay with us, please however accept my apologies for the bed not being to our usual standard, I am very sorry if this disrupted your sleep at all. Thank you again for your valued feedback and we look forward to... More 

London, United Kingdom
Top Contributor
124 reviews 124 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Set behind John Lewis and the fab shopping area and in front of the dockyard with nightlife and restaurants this hotel is in a great location. It's walkable from the train station in about 15 min mainly downhill but we did get a cab back which cost £5. Room was good and breakfast excellent the only reason I gave 4... More 

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Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear nlondon99, Thank you for taking the time to complete this review, I am very glad to see you enjoyed your stay with us. Please be assured I have forward your feedback regarding the bar drinks prices on to out Food and Beverage Manger, I am aware we complete regular reviews of our pricing so will ensure this is done... More 

Paisley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here on recommendation due to central location. and it absolutely was ideally located. right across from the museums right round the corner from shopping and places to eat. found it difficult to access the car park but once there we didnt move the car the whole time. paid £19 for two days and nights parking. hotel foyer was impressive... More 

Was this review helpful? Yes
Steff B, Front Office Manager at Hilton Liverpool, responded to this review

Dear bignanjo, Thank you for taking the time to complete this review and for your valuable feedback. I am glad you overall enjoyed your visit, and the breakfast. Please accept my apologies for the issue with the PIMA Bar, it does get very busy on a Saturday night, however we do also have an Executive Lounge which is open till... More 

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