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All 99 Liverpool hotels

Hilton Liverpool

4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)
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Ranked #32 of 99 Hotels in Liverpool
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Chris H Rossendale, United Kingdom
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1,324 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rossendale, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

A very nice upmarket hotel. Cleanliness and fittings couldn't be faulted however very difficult to park and if you are not careful your satnav will take you to the back of the hotel and then you have to go all around the one way system to get back to it. Breakfast is a bit disappointing as it tends to be... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

I had booked a champagne afternoon tea for the 14th December back in October. The occasion was a special Christmas get-together for myself and six friends,and as it's difficult to get everyone together this was meant to be a special and pleasant experience for us. Unfortunately, on arrival we were told that there was no record of our booking. I... More 

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liverpool, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

from getting to the hotel until leaving the whole experience was first class. The staff were very helpful and the service we received was first class. We stayed dinner bed and breakfast and the food was superb. The buffet breakfast had everything and if you required something different it wasn't to much for the staff. There was a executive room... More 

Review collected in partnership with Hilton Hotels & Resorts

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Southport, Lancs, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Visited at a busy time but but staff very attentive and courteous. Rooms extremely clean and, although on the front of hotel, very quiet. Would recommend anyone to stay at this hotel as, of course, it is literally next door to Liverpool One.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is a no-go stay at weekends. Reception, lounge and restaurant becomes volatile. On entry Saturday night you are greeted by burly security staff demanding proof of your stay. The alternative is "executive lounge" which is a lifeless, boring space, used by certain room upgrades for free drinks up to 10.00pm. Nothing like any other Hilton in London or... More 

Was this review helpful? Yes
Corinna F, Front Office Manager at Hilton Liverpool, responded to this review

Dear Topserve, Thank you very much for taking the time to review your recent stay at the Hilton Liverpool. I sincerely apologize for your disappointment over the bar and restaurant on the weekend and kindly ask you to contact me directly to discuss your feedback further and to give us a chance to restore your faith in the Hilton brand.... More 

Darwen, United Kingdom
Top Contributor
77 reviews 77 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My friend booked me a birthday Champagne afternoon tea for my birthday. We went in December. It was rather busy to say the least. However the staff took a long time to find us after being sent to find our own table to sit at. We chose to sit in a couched table. Very nice setting. After finding a waitress... More 

Was this review helpful? Yes
Corinna F, Front Office Manager at Hilton Liverpool, responded to this review

Dear t2cps, Thank you very much for reviewing your recent visit to the Hilton Liverpool. I am very happy to hear that you enjoyed the cakes and the choir we had performing that day. I do apologize for the shortfall in service you experienced during your visit and would kindly ask you to contact the restaurant directly to give us... More 

Basel, Schweiz
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here on a leisure trip for 1 night. The Hotel looks very nice from outside and is ideally located next to Liverpool One Shoopping and Nightlife Center. Think the location is also the best thing about the Hotel. Check-In at the Reception was somewhat of cold and unpersonal - handing over the roomkey with a short description on how... More 

Was this review helpful? Yes
Corinna F, Front Office Manager at Hilton Liverpool, responded to this review

Dear bs1893, Thank you very much for taking the time to write this review. I am happy to hear that you enjoyed the location of the hotel. I do sincerely apologize for your disappointment regarding the overall service of the hotel. We do take criticism like this very seriously as we are always looking to improve the service standards for... More 

York, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back home from three wonderful days in Liverpool . The hilton was the same as the over hiltons around the country . Staff very friendly warm welcome . Room comfortable lots of room . Lovely clean bathroom. Only one issue the breakfast could be a tad warmer . Will return if we get chance ...

Was this review helpful? Yes
Graeme J, Manager at Hilton Liverpool, responded to this review

Good Afternoon Thank you for your kind words regarding your stay at Hilton Liverpool It was very rewarding for our team to hear of your positive experience and that you enjoyed what we have to offer our guests. I shall pass on the comments to the kitchen team to ensure breakfast is always served at the correct temperature Kind Regards... More 

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've stayed close by a few times and visited the bar here, so on this trip decided to stay. New build hotel in the Liverpool One area - vert close to stream of restaurants. Great bar, great breakfast, helpful staff, lovely rooms, gorgeous bathroom until...you turn on the shower and realise they have installed s water conserving shower head! what... More 

Was this review helpful? Yes
Graeme J, Manager at Hilton Liverpool, responded to this review

Good Afternoon Many thanks for your positive review of Hilton Liverpool We were pleased to hear you enjoyed the facilities we offer as we are very proud of our bar and restaurant. Apologies the shower was not as you may have expected. As a modern purpose built hotel, where possible we try our best to take a green approach to... More 

1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is beautiful and in a great location that is all I can say on the good side. The beds where awful worst nights sleep I've ever had but then sleeping on a 4 inch budget mattress is more for hostels than hotels there was no mattresses protector on mattress and u could see the stain through the white... More 

Was this review helpful? Yes
Corinna F, Front Office Manager at Hilton Liverpool, responded to this review

Dear Alexandra C, Thank you very much for taking the time to write this review. I sincerely apologize for the shortfall in service you have experienced and kindly ask you to contact the hotel directly to discuss you feedback further and to give us a chance to restore your faith in the Hilton brand. Kind Regards, Corinna More 

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Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Number of rooms: 215
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hilton Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#14 Business Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#18 Family Hotel in Liverpool
#22 Romantic Hotel in Liverpool

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