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Novotel Liverpool

4.0 of 5 40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
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Certificate of Excellence 2014
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Novotel Liverpool
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Novotel Liverpool
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1,400 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for a night as part of a booking to watch a football match at Anfield. The hotel was very good, the staff very helpful and the facilities were excellent. Breakfast was also good and diverse. The bed was a little uncomfortable but that was the only negative of my stay.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I and my partner stayed here on Saturday night through Thomas Cook Sport (paid altogether with LFC tickets) and was really pleased with how easy it all was and the service provided! The hotel is right in the centre of Liverpool, right next to all the shops and resteraunts of Liverpool One although once you're in the room you wouldn't... More 

Was this review helpful? Yes 2
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Alfie95 Thank you for providing a review of you recent stay here with us. I'm happy to hear that you room was nice and quiet and your bed was comfy. Thank you for the suggestion regarding the HDMI cable, it is something we will certainly look into. We look forward to seeing you again on your next visit to... More 

Cardiff, United Kingdom
Top Contributor
98 reviews 98 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stayed 2 nights at the slowly sinking Titanic Hotel I transferred here to continue our trip to Liverpool. The location is fantastic and easily walkable from all 3 main railway stations in a maximum 5 minutes and right on hand for the main shopping areas and surrounded by pubs, bars and restaurants. The staff are all excellent and very... More 

Was this review helpful? Yes
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear G_O_C479 Thank you for providing a really detailed review of your recent stay here with us. I'm happy to hear that you found the location fantastic and that our staff were excellent and very friendly. I'm pleased to hear that we will be your first choice for hotel on your next visit to Liverpool. Kind Regards Matthew Brett More 

Cambridge
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Really enjoyed my stay here, I was only there for one night and wish I'd stayed longer! The beds are comfortable, and the room's are a decent size! Clean and modern bathroom. Free wifi which worked perfectly in the room I stayed in which was on the 8th floor! Breakfast was nice, and had a lot to choose from! Staff... More 

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Chelsea97 Thank you for providing a review of your recent stay here with us. I'm happy to hear that your bed was comfortable and you could make use of the free wifi. It's great to hear that our staff were friendly and helpful. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Matthew... More 

Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a faultless stay at the Novotel. With a few friends to celebrate my birthday in the city where I attended University 40 years ago. Picked the Novotel because of its close proximity to the train station as well as the city centre.. We arrived too early to check in but the receptionist happily showed us to the bag storage... More 

Was this review helpful? Yes 1
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear owlfromsheff Thank you for providing a review of your recent stay here with us. I'm happy to hear that you enjoyed your stay here with us and that our staff were friendly and efficient. It sounds like you had a great time in Liverpool. We look forward to seeing you on your next visit to our city. Kind Regards... More 

Terrigal, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a good location and what you would expect from Novotel. We stayed for 2 nights, the room was good size and clean, however the bed was very uncomfortable and both myself and husband had difficulty sleeping due to the bed. The bathroom modern but think due to lack of ventilation smelt mouldy and created issues with... More 

Was this review helpful? Yes 1
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Kimberly P Thank you for providing a review of your recent stay here with us. I'm happy to hear that you enjoyed our location. I'm sorry that there were other issues that affected your stay. Thank you for bringing them to my attention. If you would like to discuss it further please contact me directly at the hotel. We... More 

Montreux, Switzerland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel because of the pool. When we arrive we were told it was out of order until Feb. They did offer a taxi to the Marriott to use theirs but to be fair but that's not the point. Anyway the location is perfect, rooms standard but you'll need to ask for towels as they only put 2... More 

Was this review helpful? Yes 2
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear AlexJaymie Thank you for providing a review of your recent stay here with us. I'm sorry that you were not made aware of our pool being out of use. It is now closed until the 16th February for refurbishment however I understand that it was disappointing start to your stay. We do offer breakfast at a discounted rate if... More 

wrexham
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Lovely room, massive single beds and very clean. Can't comment on breakfast as we ate at lox and caper across from premier inn which was excellent. Hotel is literally perfect as regards location. Walking distance from central train station, 5 mins walk from Liverpool one, 5 mins to liverpool Playhouse, 5 mins to odeon cinema. Along the same street is... More 

Was this review helpful? Yes 1
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear lily4074 Thank you for providing a review of your recent stay here with us. I'm happy to hear that your room was lovely and very clean. I'm pleased to hear that our location was a perfect base for everywhere you wanted to go in Liverpool. We look forward to seeing you again on your next visit to Liverpool. Kind... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I arrived at the Novotel on the 9th of January for a 3 night stay. I was with a party of 6 booking 3 double rooms. 2 of our party had checked in when the 3rd enquired about the swimming pool. He was told that the pool was out of order and that we would have been notified by email... More 

Was this review helpful? Yes 1
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Jonathan s, Thank you for your review however I am very disappointed to read some of the service shortfalls you encountered along with your family members that reviewed below. Please do call me on 0151 702 5100 if you would like to discuss further. I remain at your service. Kind regards, Matthew Brett More 

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Additional Information about Novotel Liverpool

Address: 40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
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Also Known As:
Novotel Liverpool Hotel Liverpool
Hotel Style:
#1 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#17 Family Hotel in Liverpool
#19 Business Hotel in Liverpool
#21 Romantic Hotel in Liverpool

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