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Novotel Liverpool

Certificate of Excellence
GreenLeadersSilver level
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40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
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UK SUMMER SALE
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Novotel Liverpool
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1,537 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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dubai
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for two nights. On surface the hotel looks stylist and clean. However the closer you look the more you see it's flaws. Our room oddly had a separate toilet to the shower room, which can be of benefit if like us, you have 2 in the room, but a pain if you like you wash your hands... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I booked the novotel as a surprise birthday present for my wife and I think I enjoyed the hotel as much as her, the staff are very friendly and will do as much as they can to help you like when my wife decided she wanted a brownie at midnight I called reception and it wasn't a problem 10 minutes... More 

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear SeanDun Thank you for taking the time to review your recent stay here with us. I'm very happy to hear that you enjoyed your stay and that our staff were very friendly. I'm pleased that you felt our newly refurbished bar was cosy and chilled. We look forward to seeing you again on your next visit to Liverpool. Kind... More 

Wirral, England
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here on a Saturday night. The location could not be any better - Liverpool One is a couple of minutes walk away and there is a also a vast array of bars and restaurants within stumbling distance of the hotel. Obviously with the hotel being right in the middle of the city centre you should not expect stunning... More 

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear kmd67 Thank you for taking the time to review your recent stay here with us. I'm happy to hear that you enjoyed our location and that our newly refurbished bar was a great spot. Thank you for all your feedback, it helps us greatly to improve. We hope to see you again on your next visit to Liverpool. Kind... More 

Douglas, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Spent one night recently in an Executive room. Because of its city centre location the room was backing very closely onto another building causing the room to be very dark. The room was clean and nicely proportioned but lack of natural light was not made up for by the lighting, there should have been at least one other lamp or... More 

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear jandcnorris Thank you for providing a review of your recent stay here with us. I'm happy to hear that overall you enjoyed your stay. Thank you for your other feedback, this helps us greatly to improve our hotel. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Matthew Brett More 

Solihull, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

comfortable, clean and welcoming city centre hotel. Good location for shopping and for docks and restaurants. Check in could have been quicker but service and attention was really good. Breakfast choice and quality was good too with a great fry up selection.

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear Simpleneed Thank you for providing a review of your recent stay here with us. I'm happy to hear that our hotel was comfortable, clean and welcoming and that the breakfast choice and quality was good. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Matthew Brett More 

North West
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a lovely city center hotel, Room was clean, on a minor point we were not gone on the separate bathroom & toilet layout but overall a nice place to stay.The staff were helpful & friendly. The breakfast was very overpriced and we did not have it but there are several places nearby to have that.

Was this review helpful? Yes
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear smithers58 Thank you for providing a review of your recent stay here with us. I'm happy to hear that our staff were helpful and friendly. Just to let you know the price of breakfast starts at £8.95 when booking on our own website. We hope to see you again on your next visit to Liverpool. Kind Regards Matthew Brett More 

North East of England
Level Contributor
141 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night on business in an Executive King room. With advance booking, prices are much better than those on display at reception, which makes the place good value. The location is really convenient, walking distance to the station (Lime Street) as well as the city centre. Rooms are spacious, with free wi-fi, and reasonably quiet. Fittings are not as... More 

Was this review helpful? Yes
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear MCMember Thank you for providing a review of your recent stay here with us. I am happy to hear that you enjoyed our location and you experienced good service. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Matthew Brett More 

orpington
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I had a 4 night stay here and were impressed by the modern fittings.Security was such that you could not use the lift until the room key was first slid through an electronic device in the lift.Our very comfortable,quiet room on the ninth floor overlooked a multistory car park .The twin double size beds were the most... More 

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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review

Dear OrpingtonLondoner Thank you for providing a review of your recent stay here with us. I'm happy to hear that your beds were very comfortable and that you enjoyed our location. I'm sorry to hear about your evening meal, I will certainly discuss this with our chef to make sure it was an isolated incident and I will carefully monitor... More 

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