We didn't even get there. We booked this apartment for 5 nights from xmas eve onwards and paid a deposit 2 months in advance. We were told 3 days before xmas that our booking was cancelled due to the owner wanting the flat back. We have been offered no reasonable alternative and have found the service unhelpful, unapologetic and frankly... More

When we arrived there had been a mix up and we were directed to Albert Dock, the not apartments we had booked (and which I had seen on the web site) We were late arriving due to inclement weather on the M62 and an accident. The first major problem we discovered was that the oven didn’t work in the apartment... More

THIS WAS MY E-MAIL FOLLOWING MY WEEKEND STAY To whom it may concern, Your website says the last word in “luxury”. My experience this past weekend at No11 Henry Street was quite the opposite. It starts with having to check in a mile away with no prior warning, this is quickly followed by the inconvenience of no onsite parking. The... More

Vile customer service, vile apartment. I would NEVER stay here again and would emplore anyone considering it not to. We booked a two night stay at Urban Chic or Urban Cheek as it shall henceforth be known for the funeral of my Grandfather. We booked the apartment as it was advertised as four star luxury, central Liverpool accomodation and wanted... More

The Cinnamon Building in Henry Street is a fairly new development. It is ideally located equidistant from the Liverpool One shopping development, Bold Street (shops) and Liverpool Cathedral. There is no on-site car parking however there is pay and display parking in nearby streets (free between 6 pm and 8 am). We opted to park in the multi-storey at Albert... More

Booked and stayed for a Friday night through LM.com. Stayed in apartment 18. Clean enough and good bedding however no toiletries and a hole in the tv where the promised dvd player would have been. If you are 2 couples and after somewhere to crash after a good night out probably ok for the money but wouldn't recommend as somewhere... More