Firstly I should say that we are not fussy people. I booked this hotel through last minute.com as a secret booking for a weekend away for my husband’s birthday and we were so disappointed. I was very vlose to crying. You don’t get what you pay for. I paid £152 for two nights stay and we did not receive the... more

I stayed here with a friend. We had booked a room big enough for three people (unfortunately at the last minute one friend couldn't make the trip) and this is what we got. The room contained two very confortable double beds, a dining table and chairs, a leather sofa; a kitchenette (containing a fridge-freezer, cooker and washing machine) and a... more

hotel was nice but tea/coffee was not in room and i had to request replacements, which was greeted with suprise! housekeeping had forgotten pillowcases too. the hotel overall was nice but the area is in the student/club area, therefore very loud and noisy at night. lots of loud people until about 3am meant difficulty having sleep (even with all the... more

Warm welcome but asked for card details when room was already paid and no extras available to buy. Also asked for Security No. off back of card. I did not give this. the room was large and clean but the bathroom had no soap or shampoo. As it was Friday night it was noisy outside till the early hours of... more

We booked this a a secret hotel on Lastminute and were assured of a 4 star property in a Georgian hotel. When we arrived we were horrified. The decor is dirty and ancient. The room was awfui, paint spattered on the glass, the cups stuck to the tray, the shower didn't work and the bed was hard and lumpy. The... more

On arrival we were shown what was basically a converted sub-terranean store room that had beee recently decorated in a kind of rushed way. It was depressingly dingy. We had booked this through Lastminute.com as a 'SECRET ROOM' and expected something special seeing the price quoted was £135 per night. We asked to be moved and were given the only... more

I booked to stay at the Roscoe having read a variety of mixed reviews. The review that concerned me the most was that a guest had been moved to alternative accommodation of a lesser standard. This is exactly what happened to us. It was a busy day in Liverpool because LFC were playing at home. We arrived to be told... more

"Hotel" overbooked (town busy with uni graduation ceremonies and concerts). They have a plan for this, and chuck people into failed buy-to-let apartments in other parts of the city. No soap, tea, coffee, and cheap furniture in an area resembling a building site. Basically, this is not a hotel, rather an accommodation booking service for backpackers in my opinion. The... more

Stayed in Roscoe House during a recent trip to Liverpool. Staff were efficient and helpful and rooms were very comfortable. Had a great nights sleep and a good continental breakfast the following morning. Bathroom was comfortable with a good power shower. Located within a short walk of much of what Liverpool has to offer, as we were attending a concert... more